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Srinivas M
Customer Reviews for Bloomington Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None
Leesa DAll around great prompt service.
Elizabeth MWe were not told by the person that we rented from that we should return the vehicle filled with gas. We were charged a ridiculous amount, including a $30 fee that was again, not mentioned to us upon rental.
Sue PThe truck I rented needs to be retired. It was so bumpy it felt like it was missing shocks or something. Horrible ride.
Shelli TI dont complain much but everytime I pickup a uhaul from this location the furniture covers are all scattered around the back of the uhaul and the dolly is detached laying on the floor. I always have to move the furniture covers and stand the dolly back up. Never had an issue with picking it up bit job with them trying to overcharge me, I've had enough. I'm sure they are using these uhauls for themselves and charging there customers more to cover the cost. This place needs to be checked out immediately.
Shemuwel YMy trailer had a broken axle dampener and the guy who did the light check lied and said the lights worked i left and got pulled over because the passenger side lights did not work and when i took the trailer back he acted as if all the lights worked 10 mins before i got pulled over. Poor place to go to they do not need to even be able to rent these out they dont care just go to a regular uhaul place
Calvert GHave someone working for UHaul at the store. Didn't like just leaving the truck and trailer with a gas attendant. No one checked us in or the truck. A lot could happen from when we dropped it off and the next day when it was checked in. Next time we will go down the street to an actual U Haul store. We chose a drop off place close to our new home. Patsy Davis
Patsy DAgent forgot to put the 6 blankets I ordered in the trailer so I was out $5. Other than that, he was very nice, efficient, easy location.
Mark MNot much to say.... handed guy keys and he said thanks and we left.
Catherine MConvenient pickup and drop off. Very nice attendant. Speedy service. Truck was not clean from previous guest. I don’t recall dirty trucks at uhaul facilities.
Ayana TI was a little nervous about there location at first but the service relieved that. Very pleased with the truck. It was clean and performed well. Would use them again.
MICHAEL BMaybe have another cashier for peak times.
Cory OThe vehicle was very bad. The snow on windshield is also not cleared and their is nobody to help or not even any tools to clean it. The light of the vehicle also not good.
Veera Rclean the truck better i feel the price oc the truck was way to expensive for the experience i got with it had many issues and it was a newer truck
Josh mIt was pouring rain when we picked up the truck. It would just be a lot easier if we were able to go in and work with a representative and somebody that can help us through everything that needed done
William HInformation from the store wasn’t communicated properly. I reached out to U-Haul regarding my invoice with screenshots of information because I was overcharged. I’m disappointed I haven’t received a response. I will likely use a different company if I ever need to rent a moving vehicle in the future. This wasn’t my usual good experience with U-Haul that I’ve come to know from past moves.
Dionne OThere are zero signs to say it is a U-Haul location. It is Shell gas station. There were no markings or signs to indicate where to park. We weren't sure if we were at the right place. The gas station attendant was the person who checked in the truck. He was very nice and professional. The attendant didn't have a name badge or a uniform to indicate that he is a representative of U-Haul so we were a little leary about leaving the truck there. Overall it feels really sketchy.
Christina aMy truck smelled like cat urine animal hair everywhere tape on the windshield sticky stuff on the dash
Lauren MUhaul was not cleaned, tank was less than half full, tow dolly wasn’t hooked up and ready for us.
Alayna MWorst customer service ever. I told them I had a uhaul trailer to return and they asked me if I filled it up with gas. Then told me to park it over there where they were pointing. No help unhooking or lifting trailer off hitch or anything. Very disappointing customer service or no customer service.
Dick MThey were not friendly. Didn’t seem to know what they were doing or couldn’t be bothered. I didn’t receive a receipt of any kind
Janet ATires were a well worn - a little sketchy, wouldn't take it on the highway.
Dale SIt’s odd, my drop off location got changed after I picked up the truck. Also, I had signed up for SafeMove but it was marked as declined when I got my contract. I had to call U-Haul in town to request my drop off location be changed back to what I had specified in Chicago. I had also submitted photographs of my driver’s license when I made the reservation online, so I’m unsure why I had to submit pictures of them again at pickup.
Jesse MExcellent service - professional technician. Highly recommend this location. ⭐️⭐️⭐️⭐️⭐️
Michael LI was surprised this was a U-Haul location, as it is primarily a gas station. Drop off was simple. Not a lot of places to park the trailer.
scott wGreat staff, very professional
Alyssa FEverything was fine.
Glen BThe gentleman that helped us was very polite and friendly
Jody WI called customer support team regarding my reservation I spoke with 6 different agents no one resolved my issue . I rate 0 out of 10
Anil RThe person checking out and hooking up our trailer had difficulty because the manager accessed the record at the same time. This caused some confusion as to whether we had already paid, what we paid for - safe trip, etc..
Timothy IEmployee at this location you cannot understand.. he gave me wrong information... Needs to know what he's doing before he tells other people wrong information. Was told he was going to charge me $100 deposit but I would get it back when I returned the truck that never happened and also told me if I bought it back a day early I would get credit that did not happen as well. I ended up calling you U-Haul and was told a completely different set of rules and regulations and information. If people are going to work in the business of renting out trucks they better be knowledgeable of what the rules and regulations are so the customer is better prepared... My bill was $200 more than what I was quoted was not very happy
THEREASA EGreat customer service. The owner is very kind and knowledgeable
James wImproved trucks
Adarsh TToo expensive
Ayman B