Customer Reviews for Blanchard Self Storage
(U-Haul Neighborhood Dealer)

116 reviews

822 W Veterans Memorial Hwy   Blanchard, OK 73010

(405) 485-2827

Office Hours

  • Mon-Wed: Closed
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 485-2827

822 W Veterans Memorial Hwy
Blanchard, OK 73010

Services at this Location:

Office Hours

  • Mon-Wed: Closed
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The interior was clean and well kept on the truck. The exterior could have used a wash. Mobil self pickup was slow and confusing.

Kelly Cottrell 
Rating:
5.0

Very friendly and knowledgeable, great truck, had 109 thousand miles on it and it ran like new, got way better gas mileage then I expected. Heater and radio worked great and didn't smell funny. Quick and painless experience, best move by far.

mike taylor 
Rating:
1.0

Don’t worry about using the app bc it will do nothing but cost you more money and take over a hour just to figure out you just need to call the service line IF they are open & get your info there. I hated this entire experience I will buy a truck and trailer before I ever give another dollar to the Uhaul company.

Amber Hodge 
Rating:
5.0

Customer did not leave a comment.

Tammie Williams 
Rating:
3.0

Had trouble with the online pick up. I had everything enter but the app wasn't showing it took an hour to finally get the key.

Frank Kobza 
Rating:
5.0

Customer did not leave a comment.

Sharon Winslow 
Rating:
2.0

Had to use Internet to check myself in.

william wilkins 
Rating:
3.0

It was difficult to get keys since this location is only open 3 days a week.

Charles YOUNGDALE 
Rating:
5.0

They took such good care of us being sure the truck was properly returned & checked out with a receipt. Even though it was on our reservation, it did not show on their end that we were dropping the 26’ truck & it was a busy Friday evening of New Years Eve & construction nearby. They made sure someone came out personally to get the truck parked in a secure location & check us out. Roger took complete care of us until it was securely returned through the system with a receipt.

Michael Castro 
Rating:
3.0

Customer did not leave a comment.

Warren Queton 
Rating:
5.0

???

Michael Baldner 
Rating:
3.0

The parking was a little confusing, but once you found the drop off area, it was simple.

Chelsea Briant 
Rating:
3.0

20hrs after I dropped off the trailer my trailer status had not been updated. I received a call from U-Haul asking if I needed assistance returning the trailer and informed them it had been returned. Thirty minutes later I received an email receipt of the return. I called back and was told they had not done anything, probably just a delay in the online stuff updating. Really?

MARK MYERS 
Rating:
3.0

Customer did not leave a comment.

Jerry Bass 
Rating:
5.0

Customer did not leave a comment.

Leonido Tomagos 
Rating:
5.0

Customer did not leave a comment.

Deborah Slover 
Rating:
5.0

Customer did not leave a comment.

Ronnnie Walden 
Rating:
5.0

I believe it was Richard who helped us out at the location. A very kind, friendly older gentleman. Superb customer service.

Jacob Kimbrell 
Rating:
5.0

Roger is very personable and professional. Will definitely use and recommend this location in the future.

William Irwin 
Rating:
4.0

Customer did not leave a comment.

Courtney White 
Rating:
5.0

Guy was extremely friendly and helpful. Great guy

Joe Daugherty 
Rating:
3.0

Was rented a car hauler that the blinkers did not work, break lights did not work. Ended up having to get a motel, could not drive at night.

ROBERTS HOLLIDAY 
Rating:
3.0

Customer did not leave a comment.

Joshua Bates 
Rating:
3.0

Customer did not leave a comment.

Tara Royal 
Rating:
5.0

Customer did not leave a comment.

Roger Peery 
Rating:
5.0

Customer did not leave a comment.

Bonita BROOKS 
Rating:
5.0

A no problem experience, everything was excellent. Great service.

Richard Hagan 
Rating:
5.0

Customer did not leave a comment.

Collin Anderson 
Rating:
5.0

Better signage would be useful

JOHN BAILEY 
Rating:
5.0

Customer did not leave a comment.

William Morgan 
Rating:
4.0

Customer did not leave a comment.

TISHA DOWNER 
Rating:
5.0

Nothing

JULIO MESTRE 
Rating:
2.0

Customer did not leave a comment.

THOMAS GREENFIELD 
Rating:
5.0

Customer did not leave a comment.

Jason Schlemmer 
Rating:
1.0

When I picked up my truck there were no blankets or a dolly as ordered. I had to make a trip of more than 20 miles one way in my personal vehicle to pick up my supplies because the place I picked up from would not come in to correct my order. Even where I picked up the rest of my order from there was even an apology given or an attempt to make this right. Very poor customer service at both sites.

Mike Perry 
Rating:
4.0

Customer did not leave a comment.

HOLLY OTEY 
Rating:
5.0

Roger was very perfessional and curtious. Th truck was spotless and ran great. I would absolutely recommend this location and Roger to any

BRIAN LEVITT 
Rating:
5.0

Excellent customer service!

WILLIAM BARNES 
Rating:
5.0

Very nice and friendly

HAROLD HUDSON 
Rating:
5.0

Customer did not leave a comment.

Terry Warren 
Rating:
2.0

Customer did not leave a comment.

GINA KELLY 
Rating:
5.0

Customer did not leave a comment.

AXEL RIVERA 
Rating:
5.0

Customer did not leave a comment.

STEPHEN USSERY 
Rating:
5.0

Customer did not leave a comment.

Leslie Hamilton 
Rating:
4.0

Customer did not leave a comment.

Theresa Roe 
Rating:
3.0

Well they need to communicate better and have more people to help it took us an hour to be able to finally get in our truck and than the dolly we sorder and paid was not in there and my husband had to go everywhere to fine one in y'all stores

Alfred Gutierrez 
Rating:
5.0

Customer did not leave a comment.

JAMES BANDY 
Rating:
5.0

Staff was stellar! A+++++++++

Billy Adams 
Rating:
5.0

Customer did not leave a comment.

KENETH KNIPP 
Rating:
4.0

Please call me so I can give you actually what happened with my rental experience 405 274 2509

Robert Gilmore 
Rating:
5.0

The man working was amazing highly suggest any use him for uhaul needs

RACHEL BERNISH 
Rating:
5.0

Wouldn’t change a thing! Very helpful getting me what I needed on very short notice!’ And roger was one of the most helpful and pleasant I have dealt with !! Thanks

BRETT CLARK 
Rating:
5.0

Customer did not leave a comment.

CURTIS MALONE 
Rating:
3.0

Customer did not leave a comment.

James Bandy 
Rating:
5.0

The employee was super friendly and helpful !!

Andrew Webb 
Rating:
5.0

Customer did not leave a comment.

Jeremy Storr 
Rating:
5.0

Absolutely incredible! Roger assisted me with the paperwork, hookup and operational instructions of the car hauler trailer. Just great! Professional and concise. Trailer worked perfectly and I was able to get our car moved without issue and piece of mind that car was secure and safe during transport. U-Haul, you have designed a really great car trailer! Many thanks Roger and U-Haul!

Paul Waits 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
1.0

First I'm very unsatisfied with the customer service of someone calling me back where there have been emails sent to the direct manager of Oklahoma and I still haven't received a phone call. The question I have is why someone hasn't called me back? It is it because they don't want to deal with me or think that I would just go away? Second problem, I had horrible experience with four flat tires during my travel. One of those flat tires was from a brand new tire 60 miles down the road. And in return of those four flat tires it cost me time that I had to wait on the road for people to come out and fix it and hotel expenses. I feel like I should be compensated for the time and hotels that I had to add on to my trip. The question I have is, will I be compensated for the time and hotels that I had to use because of the four flat tires? The third problem, is as a customer I put my trust in U-Haul and faith that you will properly maintenance all equipment before given to me. Weather that be checking the oil, checking to make sure the gas tank is filled, to make sure all tires on the truck and tailor are safe and are not dry-rotted. Because if these maintenance problems aren't checked during a 4000 mile trip this can cause numerous problems for your customer. I feel like this was not done properly. Also, when I turned the truck and trailer in on the left back side of the truck that tire you could see the wire and it was only a matter of time when that tire was going to go flat. Also on the truck right side front tire it sounded like a ball bearing was going out. These are all major concerns that maintenance is not being done to standard. I can only hope this opens her eyes and tightens the standard of how maintenance needs to be done on equipment before being issued to the customer. It will only be a matter of time when a customer has a huge accident because maintenance was not done to standard. My fourth problem, is I don't understand where as I the customer have expressed my experience of my trip to numerous individuals that work with Uhaul and not one person has contacted me back. This is very concerning, as a customer I should be pulling my hair out however I am just disappointed in Uhual. Because I know that you guys can do better! Please contact me at your earliest convenience my telephone number is 770-362-8360.

William Herringdine 
Rating:
5.0

The truck was clean and exactly what I needed. Great customer service as well!

Kelly Rains 
Rating:
5.0

Customer did not leave a comment.

Jimmie Waters 
Rating:
5.0

Customer did not leave a comment.

Scott Sparks 
Rating:
5.0

Excellent Service ! Attendant very knowledgeable

Marty Cain 
Rating:
5.0

Customer did not leave a comment.

John Fischer 
Rating:
1.0

Office was not open. Online check in was messed up. After 40 minutes we got a U-Haul rep who finally finish the check in process. The box to get the keys is not on the building or near the gate as she thought. It’s on a black metal building pole & not easily visible.?very frustrating!

Bobby Smith 
Rating:
5.0

The man who was their was very polite and helpful

Elaine Steeves 
Rating:
5.0

Brad and Roger are awesome!!

Taylor Myers 
Rating:
5.0

Customer did not leave a comment.

Riley Hennigh 
Rating:
2.0

Truck size I rented was not onsite; was given same rate for larger truck, it used more gas. Paid for dolly, but didn’t get. Almost $100 dollars for 10 miles, no dolly, on-site delays, confusing directions.

Theresa Dial 
Rating:
5.0

Customer did not leave a comment.

julie carter 
Rating:
5.0

We always use this particular uhaul store because of Roger and Brad. We've had rental units there and rent trks and equipment. They are both very professional, knowledgeable and very pleasant. Sincerely, Larry & Angee Chance

ANGEE CHANCE 
Rating:
5.0

Customer did not leave a comment.

Stephen Clement 
Rating:
5.0

Business is very well ran. Brad, the representative that runs the office is exceptionally good.

Jack Rushing 
Rating:
1.0

Customer did not leave a comment.

Jason Berger 
Rating:
5.0

Customer did not leave a comment.

Terry Bridwell 
Rating:
4.0

Originally had a reservation at the Chickasha location. Got there at scheduled time and no trailer was there for us and we were never notified by UHaul about not having it. Luckily we got a trailer out of the Blanchard location and they were very professional. We had to take it back to Blanchard or would have Bennett charged 30 more dollars to top it at the Chickasha location even though they didn't follow through with there rental.

Michelle Snyder 
Rating:
5.0

Customer did not leave a comment.

Ada Cates 
Rating:
3.0

They attempted to overcharge me for the auto transport trailer.

Ross Petersen 
Rating:
5.0

Customer did not leave a comment.

terry cole 
Rating:
4.0

Personal needs to be trained on how to use the tablet for rentals

Cheryl Kite 
Rating:
4.0

Transaction was slow with problems.

Tommy Brown 
Rating:
2.0

Have someone willing to help u as soon as u walk in door not asked to go out side wile his finishes his business call

Cameron Bishop 
Rating:
5.0

Customer did not leave a comment.

Paul Bolton 
Rating:
5.0

Keep doing exactly what you are doing. Pleasant, friendly, and professional. Thank you, Peggy Brooks

Peggy Brooks 
Rating:
4.0

Customer did not leave a comment.

Diane Butler 
Rating:
5.0

This location is very clean, employees are very professional & accommodating. We also have recommended to others. Sincerely, Larry & Angee Chance

LARRY CHANCE 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Customer did not leave a comment.

DAVID MILLER 
Rating:
5.0

Customer did not leave a comment.

Ron Gruver 
Rating:
5.0

Have more employees working. The man was very nice but I had to wait forever bc there was only one person and one computer..

Destani Wilburn 
Rating:
5.0

Very friendly and helpful staff!

Kevin Ward 
Rating:
5.0

It was great! And easier than expected.

REGINA PENDERGRAFT 
Rating:
4.0

Customer did not leave a comment.

Michelle Norman 
Rating:
4.0

Customer did not leave a comment.

Jeff Worley 
Rating:
4.0

Customer did not leave a comment.

carol grove 
Rating:
5.0

Great customer service at this center.

walter gwyn 
Rating:
5.0

Customer did not leave a comment.

Ron Gruver 
Rating:
5.0

Customer did not leave a comment.

Krista Young 
Rating:
4.0

Trailer was very old and looked like it was ready for the grave yard.

Chris Langley 
Rating:
5.0

The man helping us was very polite and had great customer service skills. Would like to have the option for pickup truck rental but otherwise the experience was a great first time and done in a timely manner.

shane madison 
No reviews have been submitted for this location.

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