El cliente no dejó un comentario.Crystal K.
Blakes Portable Buildings
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We had an issue when we made the reservation, what we agreed to over the phone was not what we got when we showed up to the pick-up location. The phone number in the e-mail confirming pickup and drop date was for La. we were in Texas. I waited for a good 15 to 20 minutes to find out I had the wrong number, they transferred me to a Texas number in Houston but I was headed for South Texas so I had to be transferred to a third number. I guess the last person heard my desperation and was very kind, she corrected all the mistakes made in the contract and even gave me an extra day free, thank you so much UHaul in Victoria TX. you guys were great. I wish I wrote down the ladies name who was so helpful but all in all I was very pleased with what U-Haul provided.Reginal M.
El cliente no dejó un comentario.Timothy Shane S.
I was not informed when I picked up the uhaul that I could only drop off the trailer at one specific location after hours. The location was way out of the way. It was very dark out and very difficult to see the place. No lighting at all at the drop off location. We had to drop off the trailer after hours because no one would be there on Christmas day and did not want to be charged for any more days. Also my granddaughter had to have the use of her suv without the trailer attached.CAMILLE C.
The staff was extremely friendly, helpful, knowledgeable of their job. They welcomed me in like a professional. I would recommend some improvements to their office. It's in a portable building that is older, could stand some updates, leading to a more inviting location.JON C.
El cliente no dejó un comentario.Karin V.
Not sure if I can word this correctly, but I would love to have some sort of promotion for the â€œin town onlyâ€ daily rental. I live 30 miles from the dealership so that's paying for 60 miles just to pick it up and return the truck. I will be renting for a few sporadic days here and there for the next few months while I move into my new house (yay!) and any promo would be a big help. Either way, the rental is a GREAT value and I will gladly rent from her again. I even scored a new stray kitten from her, lol. so, If you can direct me to a valid rental promotion I would really appreciate the help. If not, no big deal I still love U-Haul!Toni L.
VERY DISAPPOINTED IN THE COUSTMER SERVICEBILLY H.
El cliente no dejó un comentario.Bret B.
El cliente no dejó un comentario.BOBBY M.
El cliente no dejó un comentario.BOBBY M.
El cliente no dejó un comentario.Charlotte H.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Clint S.
We were charged after we dropped the truck back off to Lufkin, TX even though we cleaned it better than it was when we got it and made sure we gassed it to what it was when we picked it up Not very happy at all.HERBERT R.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Johnny I.
El cliente no dejó un comentario.Jeffery T.
El cliente no dejó un comentario.Leigh Anne H.
Love the convenience of this location.Trey A.
El cliente no dejó un comentario.JOE T.
El cliente no dejó un comentario.Laundi F.
El cliente no dejó un comentario.Stevie R.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.Reva S.
El cliente no dejó un comentario.vennasa P.
El cliente no dejó un comentario.Dale F.
El cliente no dejó un comentario.Dalia P.
El cliente no dejó un comentario.Stephany R.
The people were great!Tim B.
El cliente no dejó un comentario.Dawn H.
We brought to the attention of the personal our millage difference from 55 miles to actual 72.5. Tiffany called Her supervisor to see what was to be done. The supervisor gave us a credit and apologized. Quite pleased with the out come. We rented a 26' newer truck with cruse had a better ride too. Wonderful. Also turned in the appliance dolly for repair or replacement. Great folks.Curtis P.
El cliente no dejó un comentario.tom T.
I'm 76 years old and I was unable to lift the tounge of the trailer to unhook. With the help from owner, we struggled to lift it. It needs a leg under the hitch so one person can crank it up. This is, without question, going to influence my decision to rent a Uhaul.RALPH M.
El cliente no dejó un comentario.dan C.
El cliente no dejó un comentario.mark G.
Nothing to add.Jeffrey C.
Less clutter from main business and not hide the Uhaul. Wasn't sure where to park or walk in as there was a garage sale going on outside as well.Erick A.
El cliente no dejó un comentario.Harvey L.
I returned the vehicle on time and it was filled to proper fuel level. Today I get a bill and a charge to my credit card stating that it was below the proper fuel level which is false. Is this how Uhaul gets extra profits.Wesley J.
El cliente no dejó un comentario.james P.
They need hard surface parking lot with outdoor lights for night drop off. The other location in Lufkin has a concrete parking lot and outdoor lights as well as street lights.kelly F.
Everything was good. I was in and on my way. Timing was perfect. I will be sure and recommend to anyone that ask me.Verdie S.
El cliente no dejó un comentario.Angela B.
The facility and personnel were fine.Jessie T.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Errol B.
El cliente no dejó un comentario.Jimmy P.
The truck was nasty on the inside, something spilled all over the door and in the cup holders. It looked like the truck had not been cleaned in a long time. Cigarette butts in the back of the truck and something running down on the inside where something had leaked. I also feel that they overcharged me. I will never use this location again.Jennifer G.
This is the address that I got after calling the number and this is where I dropped the truck off. Monday, I received a call from a different drop off location that said I was supposed to drop it off there. It was no problem to fix, but was confusing to me.Holly C.
El cliente no dejó un comentario.MIchael W.
El cliente no dejó un comentario.DONALD M.
El cliente no dejó un comentario.FRANK H.
El cliente no dejó un comentario.Joshua A.
Bigger sign and an overall cleaner Locationkathy B.
El cliente no dejó un comentario.REVA S.
El cliente no dejó un comentario.MADALYN M.
Very nice, personable, and friendly staff at location. Unfortunately, the truck had a blanket of dead lovebugs all across the front of the vehicle (thousands). The windshield was so dirty that I literally had to pull over to the first service station I came to and clean it in order to drive safely.Lucy J.
The truck seemed to be having a hard time shifting gears.Audrey B.
Be sure Blake's know where the keys are for the truck. Also they open at 10am on Saturdays. I never revived a text from U-Haul that they open at 10am. Last text I hit from U-Haul said to pick up the truck at 8am. I had to make 3 separate trips from my house to Blake's. It was pretty inconvenient.Tristan G.
El cliente no dejó un comentario.Wayne M.
El cliente no dejó un comentario.Noel A.
El cliente no dejó un comentario.Phillip L.
The price was a bit high for a trailer rental for 4 days...James H.
Everything was exactly as I have come to expect from the uhaul reps , EXCELLENT!!! Thank you again.Gary T.
El cliente no dejó un comentario.Amanda W.
El cliente no dejó un comentario.Jimmy H.
Lady renting items was greatHENRY C.
El cliente no dejó un comentario.ADA L.
El cliente no dejó un comentario.Joey B.
Have someone whom can actually use a computer and card readerJOSEPH R.
Sweetest family! Very friendly and warm.Ana'Leese P.
El cliente no dejó un comentario.Rickey S.
El cliente no dejó un comentario.Yolanda B.
I extremely disappointed the service I had received from u-haull and the both the agent who I had reserved and who I had pick up the truck.they had change pick up locket ion which was 30 miles away even they had nearby in town choices. (2) they had rented different vehicle with different number plate vehicle which I had make them to correct in the system that you can see in the system and I am very upset because even though I ask agent to walk through with me to check gas, mileage and damages she was not willing because it was allredy insured with safe move. (3) I am very disappointed because the equipment they gave me has bad A/C and they make me late with my plan I got with my movers. Which I was ending up paying free for half day and I was ending up driving without cold air in this hot weather with 100 degree temp. Which you feel more then 100 degree in cabin . I would really appreciate if you can do something in this matter.Girish A.
El cliente no dejó un comentario.Molly L.
El cliente no dejó un comentario.Molly L.
El cliente no dejó un comentario.Don A.
Just mow the grass and make the area more inviting! Nice people!!! This was our third attempt at renting a 6' x 12' cargo trailer. We first had reserved a closed (cargo) trailer at a location in Kingwood Tx. Having already been told there were no 6 x12 trailers available in the Houston area I called 1-800 Uhaul a week in advance to reserve one from the closest location possible they assured me there was one available at the Kingwood location on the day I needed it. I showed up when they opened and learned very quickly they only had an open top available. They immediately told me again that I would not find a 6 x12 closed trailer in the Houston area. I left and called 1-800 U-Haul again in search of a 6 x12 closed trailer. Again the assured me there was one in the Porter area (approximately 2 miles away from Kingwood) They told me the rental location would call me within the hour to confirm location. About an hour and a half later we called U-Haul back to see why they haven't called. At that time they asked me if I would settle for a smaller trailer ( Which I could Not) That was when we insisted they look in the Lufkin Tx area for a 6 x12 cargo trailer. Already dealing with the bad weather in the Houston area this really was an inconvenience having to get a straight answer from U-Haul.john clay F.
Owners were extremely friendly and accommodating. I would highly recommend this convenient location.THAD M.
El cliente no dejó un comentario.Mildred B.
El cliente no dejó un comentario.TERRY F.
El cliente no dejó un comentario.NICOLE H.
El cliente no dejó un comentario.SHELBY B.
Great service, very friendlyKEVIN D.
El cliente no dejó un comentario.ERIN F.
El cliente no dejó un comentario.Daniel H.
Very satisfied..thanks for tryin to find me a 20ft...but that 17ft worked just as good...thanks againlinda S.
Nicest folks you would ever want to meet! Stonewall JacksonSTEVEN K.
El cliente no dejó un comentario.DEBORAH L.
El cliente no dejó un comentario.KUMAR P.
El cliente no dejó un comentario.VONESHA H.
I have rented from this location twice now and will do it again.BETTY W.
Everything was great and the people were wonderfulSHONNA M.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Headlee D.
El cliente no dejó un comentario.MELANIE N.
El cliente no dejó un comentario.GARY F.
Better customer service and more friendly worker. Not equipped to handle customers needs. These people are so country they don't even know now to give correct directions to their location, finally they just told Me To Ask someone else. I would never rent from them again!!! Ever!!rick T.