I have made arrangements to pick up the U-Haul after hours. This was not correctly set up and the person that handles the U-Haul has gone home for the day. I had to wait for him to be called and return to the station in order to issue me the U-Haul.
Jesse C
Customer Reviews for Black River Kwik Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a great place to rent the U-haul
Lance CThe back of the truck had not been cleaned and swept. I should have checked inside before I left.
Robert MGreat customer service. Quick and easy
Anthony MThe door hinge on the driver side was broken causing the door to not shut all the way and the wind to tunnel in the car, so I had to open the passenger window to stop it in sub 20 degrees weather. It was a choice of freezing or have a headache. Secondly the inside of the cab had sand all over the seats and the cargo bay was full of dirt and mud upon pickup. I cleaned it before loading as to not get it all over everything I packed. I have had 2 experiences using U-Haul, the first was impeccable and not a thing wrong this time was not the same story, it added more time and stress to my planned move out and I would not rent from them again.
ANTHONY DPoor cell service for trying to complete the drop off process. Limited parking for u-haul trucks.
David Mthe ten foot truck was ideal for delivering to the more remote areas of New England.
jonathan tI was sent to this location because my local U- Haul didn’t have the size truck I needed, so already I’m looking at about 50 miles of additional charges. I reserved a 10 foot truck and when I got there the two trucks that had been there were gone.They had not been returned. I was resigned to take a 15 foot truck at the higher rate and it had not been returned clean.
dan wNone needed.
Kurt AUHaul ripped us off $133 , we called many times an no one ever got back, so will report UHaul to better business bureau. After using credit card with your company, the card got hacked, so no , not happy with UHaul an will never use again an will share this experience online, will post every where
Scott BTy
Jason LNothing
Debbie SDrop off location lady was rude and not helpful! Specially when she was didn’t need her help and was clear we were using the app !
Chris DEasy to find and access location. You don’t have to worry about trying to squeeze the trucks in and out of tough spots as it’s a huge parking lot and there is a car wash and vacuum on site!
Megan SGreat service
Faiz HWe were not told of MANY fees that were added on and no one could help us with our questions. We were told to go to a website...it was actually an email address! Very discouraging!
Liz CPlease inspect your equipment! It says right on the trailer that it's the safest. It definitely was not!
Thomas MExcellent customer service
casey bThe only issue I have is that I called to reserve a truck 3 days before I needed it and was told that the truck is reserved but I should check on it the day before to make sure the truck is still available. Not sure why I needed to do that if the truck was reserved for me on that date.
Rick VThe photos taken of the uhaul that were supposed to show the existing damages were all dark as they were taken in a service bay. Better quality photos should be taken next time.
Mark FThe store owner was extremely unprofessional. He got angry with m & demanded the truck back 12 hours early. Nobody would believe what he hung on my car door, but I took a video. UHaul does not care about any of this and told me it wasn’t their problem. I will NEVER use UHaul again!!! Also: be aware that prices change repeatedly from reservation to final sale. My mileage change went from .79 per mile to 1.00 to 1.09. The insurance charge changed twice as well. UHaul has become a very shady business with zero customer service.
Elizabeth LOver prices used for 3 hour toke 3 days for management to check truck back in so i know what it cost will probably never rent again
Robert WEverything went well. The rep. (Phaz?) was very easy to do business with.
Michael BVery pleasant service and informative. Thank you very much.
margaret lWe dropped off after-hours, so there wasn't someone that met us at the location. The app experience was very easy.
Melanie MSee above message
Karen BPerson running the counter seemed as though not fully trained and couldn’t answer all questions I had. I’ve rented from uhaul before so luckily I had an idea what to expect. Truck hadn’t been gone thru as was smelly inside the cab and seemed unaware of my arrival. Overall things went fair so couldn’t complain much but a more alert trained person behind the counter would’ve left me with a better experience. I believe some customers might not have handled it as well.
Justin SEvery time I drop off at this location there isn't anyone there that can do U-haul. I dropped my truck off Saturday and get a call from U-haul main office Monday wanting to know when I will be dropping the truck off
Paul SAwesome customer service
merrill pThe wiper blades need to be changed
JOHN V