Give local owners the ability to do more than apologize to customers for a terrible rental experience. The lack of sanitation, awful driving experience, and poor customer service have knocked down UHaul several pegs on my list of rental companies.JOSHUA J.
Customer Reviews for Black Butterfly Salon
(U-Haul Neighborhood Dealer)
Stone Mountain, GA 30083
Services at this Location:
- Mon-Sat: 9 am - 6 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 12/25/2021 - 12/26/2021: Closed
- 1/1/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jasmine B.
1. Advise new customers where the vendor is located in the strip mall. 2. Have a larger sign in the window of the vendor's store.ERIC P.
Customer did not leave a comment.Brandon Y.
Customer did not leave a comment.Douglas B.
Overcharge onmy acctDANNIS J.
I paid for a hand trolley rental with my truck but the hand truck wasn't with the vehicle, I disputed the charge and was supposed to be called by the area manager before my card was charged. That never happened, the charge on my card was for the full amount including the things that I never gotAARON C.
The salon owner was very nice and helpful.Judy S.
Cab should have been returned clean and wasn't. I can deal with that. At least this location had the truck I reserved. They were also friendly. Two locations, last week took reservations for equipment they didn't have and forced me to push my whole move back a week costing me money, time and wasting people's offers to help me move. One of those locations couldn't have been more dismissive and rude about UHaul's mistake. Because of this UHaul will no longer be my first choice for anything, propane refills included.JAMES S.
Her customer service was horribleToccara A.
Good ðŸ‘ðŸ½Santiago T.
Customer did not leave a comment.AKIRADEVON R.
Don't have any comments didn't speak wit anyone at this locationMEKISHA M.
Customer did not leave a comment.Linda D.
Simply the best. Will always go back to this location while I'm in the areaTravis G.
Customer did not leave a comment.Jabria L.
Pick up was easy; it took about 5 minutes (manual check out completed for the truck). The check in, however, not so much. I was asked to use the drop box instead of getting the truck manually checked in. I tried to use the system but it wouldn't work. Several people tried to assist (everyone but the lady at the location who rented me the truck). I eventually had to get the truck manually checked in (after about 20 minutes) which took her all of 2 minutes to do. Why didn't she just check me in from the start?Kenya A.
The drop off place was a hair salon and the owner was not even there when the truck was dropped off. I would strongly recommend having more than one person knowledgeable on the process of returning vehicles to reduce the likelihood of this happening again.BERNARD A.
Customer did not leave a comment.MICHELLE H.
No complaintsStacey P.
I have a $6.50 fuel charge but i filled the tank up can I find out why I am getting charged for this and thank youBrandie F.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Eddie B.
Customer did not leave a comment.Laurell R.
Customer did not leave a comment.Kayla B.
Customer did not leave a comment.Serita T.
Customer did not leave a comment.Roderick J.
Customer did not leave a comment.Miriam B.