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SHERRY M
Customer Reviews for BJC Gas and Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When I drop the U-Haul off, the associate had no idea what to do with the U-Haul so we parked it beside the others. She didn't know anything about filling it up with gas or anything else. So when I picked the U-Haul up it had 90 miles till empty. However, I was charged to fill it completely up the next day after drop off and I was not notified.
ALICIA EGreat experience
Roger WI rented it Tuesday turned in Tuesday and was charged for 5 days
Michelle MStore clerk was friendly, helpful, and professional. Keep it up!!!!
Travis JSuper helpful staff! Great Experience
Anneka RPerson at the small store was not helpful, rude, and did not provide me with proper information.
Stephen HNo problems no hassle drop off.
JOHN WI rented a 5'x8' trailer for a family beach trip. On the way down, at night, I found that the running and brake lights weren't functioning. After walking around the trailer, I found a wire hanging down. It had obviously been poorly/hastily repaired with electrial tape visible. It was unnerving to have the safety of my family jepordized by faulty equipment, but being well on our way with a carload of sleeping children, we continued on and completed our trip without incident. We made our return trip during daylight hours and I notified the store owner of the issue when returning the trailer. The next dissapointment occured when I checked my credit card statement and saw an extra $200+ charge. When I contacted Uhaul via chat I was notified that I had been penalized for dropping the trailer at a different location from where I had picked it up. When questioned, the associate had reported that I had dropped it in Huntersville, NC, which is nearly two hours away (out of the way) from my home. I assume that the store owner failed to record my drop before sending the trailer on another rental(?). Now starts the arduous process of working to get a refund. As a first time uhaul customer, to say I'm unimpressed is an understandment. I plan to look for other options, next trip.
Albert CBilled twice for U-Haul, waiting for credit
Andrew MAwful experience from start, hard to recover from that. Awaiting call from management to hopefully resolve issue.
Walter FEverything was perfect
Thomas JI may try uhaul again if it’s a extreme emergency but 1.09 a mile is really expensive and next time I think i might try and find something cheaper before I rent a uhaul...it cost me 165.00 all together after I put gas in the truck .
Walter CLocation was not convenient, but was the only location close enough to pick up. It was dark at pick up so not able to look inside; the next day I cleaned out empty cans and trash. Check engine light came on after driving 10 miles.
Valerie RKeep doing the good service you are already doing.
Jonathan p