I was sent to another location because they did not have all equipment available. I was not called prior to verify all rentals were available. overall 1 1/2 hours of inconvenience.
Brianna S.
Customer Reviews for Birds Towing & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Excellent job I recommend it - The guy behind the counter was amazing
TAMER O.Nothing they were an excellent location to pick up the truck. We were treated with a friendly attitude at the rental desk. Please thank them for being so professional.
Robert C.Same as above but friendlier
Sean C.Staff, there was awesome! Very helpful!
Letitia S.They tried to correct my ticket error from the original location and they couldn't. At least they tried in the end.
Taron G.Vehicle was clean, however it had a heavy pull to the left side and it was a handful to keep in the lane on the highway. After this experience, next time I'm hiring movers.
Atherton L.Contact went well.
Vernon W.The location was good, the trailer was beautifully maintained. Issue was the equipment wasn't there even though I reserved it in advance. They person who had it before me didn't return it the day before and I wasn't notified beforehand. Ended up with the equipment 90 mine past the reservation time
Alan G.The ability toi rent a vehicle, especially a pick up truck, went very smoothly and there was no human interaction whatsoever. Who could have thought it could be that easy! Thanks more then you know Birds Towing!
David A.birds was great. uhaul needs to do better with reservations being at the location you choose at time of booking. this location was 15 miles further away than my reserved place, which cost me $30 more in miles that they now charge. again not birds issue, they were great.
cheryl F.Outstanding service.
Cody I.Great experience, thank you!
Michael J.N/C
Maritza S.I will not use any location that relies on the app to pick up or return. I spend 25 minutes attempting to take a picture of the fuel and odometer without success. I ordered 12 furniture pads and the truck only came with 6. I really needed the additional 6 pads. So, some furniture may have gotten scratches.
Kevin M.I was very disappointed with the service.I had a 8:00 pick up and the worker did not arrive till 9:00 and didn't even apologize for being late.
Julissa J.Military Discounts on side would be a great way of getting more military business.
Leonardo T.Parts were barely held on with hidden zip-ties, only to be revealed when the tie broke a few hundred miles down the highway. Equipment was knowingly sent out with an inoperative taillight.
MITCHINER U.Very hard to park in
RICHARD R.The only thing was go over all the things to know about the truck.
Ronald T.Can the vehicle on the inside so it doesn't smell.
DANIEL T.Need to pick up closer to home like first reserved.
MICHAEL D.Thanks you .
KOSTIANTYN K.The truck was not horribly dirty, but it definitely could use a cleaning inside.
Deyea S.Very friendly and helpful staff.
HEIDY T.Guys at Bird's Towing were great! They helped me hook up, provided the additional adapter I needed for the lights, and gave me directions and advice on driving. First class service all the way!
Brian T.Although it was extremely out of the way, overall it was a very quick and easy transaction.
LUIGI M.Your customer service representative was professional and assisted with the hook up of the auto transport trailer to the truck. The only issue I have is the site locations uhaul had the equipment located to pick up. I had to travel over an hour from my residence to pick up the trailer with the moving truck that was 25 minutes away. I would recommend have both pieces of rental equipment at one location to avoid spending unnecessary time on the road accumulating milagre on the rental truck due to picking up the trailer.
AGUSTINHO C.Extremely professional.
Frank L.Used this facility before and the utmost professionalism exists here.
FRANK L.Bill was excellent, no improvement needed.
CHARLES J.Bill is fantastic; very helpful. He was very apologetic because of new trainee failing to prepare the truck with some additional items I reserved.
Linda D.Truck was clean and convenient location. Good service
JUAN T.When I arrived the rear door of the truck was wide open and the Appliance Dolly that I requested was Not there.
Donna V.Answer the phone calls for assistance . 3 different times i had to call for the same issue and had to wait 20 minutes each time for someone to answer.
Tony T.Nothing. Great people to work with.
Patrick S.If it wasn't for the owner at Birds, my mover would have been a disaster. I made a reservation for a truck online and the reservation was changed without anyone calling me. Then when I drove 50 minutes to the new pick up location the location was closed and didn't open until 9am. I called the 800 number to get help and I was told that my reservation was changed again to a 24/7 pickup but because of the way it was done in the computer I had to wait until the pick up location opened (1 hr later) to get help with my reservation. She also said I would get a $50 dollar credit, because of the mixup.I waited when the owner arrived he said who ever I spoke to at UHaul had changed my reservation again and my new pickup location was over 100 miles away. I already had movers waiting and now I was being told I had to drive 100 additional miles away to get a truck. this was unacceptable. I called customer support for help. The woman was nasty to me on the phone and say 'oh well, you either drive 100 miles away to pick up a truck or you are out of luck". I became very upset, I needed that truck to clean out my dead Mother's house and I only had the one day. Then the owner from Birds said to give him the phone. He told the woman that the reservation should not have been changed in the first place that she needed to just transfer the reservation back to his store and just be done with it. I heard the click on the phone. I asked him what happened and he said she hung up the telephone on him, but he was hopeful that she would transfer the reservation back to his store, because if she didn't he wouldn't be able to rent us a truck. Luckily, the reservation was transferred back and the gentleman rented us the truck and we were able to get going. I never did get the $50 dollar credit and I had to pay the movers for an hour of waiting time. I will never use UHaul again and I am going to review it online everywhere I can to let the world know how badly UHaul treats it's customers.
Kenneth M.Had to travel an hour and a half to pick truck up. After starting truck, the "Check Engine" light came on. Waited more time to have mechanic look at truck. He put the meter on the truck and said it was only a misfire of some type. He cleared the machine to turn the light off and said we were "Good to go." We were still leary of it the whole trip to NC.
TERRY E.CUSTOMER SERVICE IS KEY. Terrible service. I was told to take it across the street and find my own spot. No assistance whatsoever. The the employee went to the back of his store and that was it.
SHARIF NYEEM S.The "BOSS" is the only person there that does U-HAUL RENTALS. If he is not there you CAN'T RENT ANYTHING. I had a reservation for 10AM but had to wait until 11AM because he was not there.
Wayne L.This has nothing to do with the location and I'm beyond thankful they had something available we could use but our overall experience with uhaul itself was the most stressful and awful experience. Booked a month and a half ahead of time for a 26â€. Was switched to a 20†and 4 days before our pickup date was switched to a 17†and now 40 minutes away to pick up. On pickup day we drive the 40 minutes and arrive after hours to pick up only to learn after calling the 1800# the uhaul was never returned. Now leaving is in a huge bind late Sunday evening. Several issues after that till almost 10PM when we eventually ended up getting a 15â€.
Joshua L.The uhual system lagged and gave us error screens. Which made the process take 30 min just to rent the eq. Then when I picked up the trailer the brake light was inop and took an additional 30 min to fix. Also no one explained how to use the trailer.
ELIEZER C.I was just so lucky to make it there alive.
DEBORAH D.Well I originally made a reservation that was on the way, instead sent 10 extra miles each way,floor mats had dirt all over, but was relatively clean, should have marked dirty as we later found out there was white animal hair I have my own pictures, as I checked out it asked to be clean, I clicked yes and was charged $25 for someone else mess, I never did a virtual walk around, on top it was pouring rain. Im just upset about the extra 20 miles that put me over and being charge $25 for someone else mess, the rental location was busy and I didn't want to bother them as well as closing soon. The maintenance required light was on stating oil change was needed as well as for a truck towing a 3515 lb car struggled at time and idled fairly rough. For the price minus the fees was reasonable, and I PAID for extra insurance. Next time I will shop around.
Andrias R.Nothing to improve. Bill went beyond what was expected. Excellent service!!
JAMES F.Nothing, Service was excellent
Juliana C.This location was not conveniently located for me. I only went there because it was the closest location that had the size trailer I wanted. I had to drive past at least 5 other u-haul locations to get here.
mark K.You guys were great. Thanks!
Jaime R.Too overpriced, I will not be using Uhaul again.
lynette A.Nothing at this time. Very kind, respectful and ensured our needs were met.
ANGELIQUE P.First, with covid, there were way too many people just hanging out in the office. I reserved a dolly and when I arrived they didn't have one. They charged me for it and called the uhaul shop down the street, they said they had one. They told me I had to go drive the truck there and pick one up. Inconvenient but whatever. I get there and they guys yelling at my husband that I shouldn't have paid them for it that I have to get it through him. I tried to explain it wasn't my fault. So he proceeded to call the other shop and yelled at the guy calling him and idiot. This experience was very uncomfortable. I will not be returning to either of these shops and I've been using uhaul for many years. This is a shame. If I didn't absolutely need the truck at that moment I would've canceled the whole order. I'm am not happy at all.
Gina C.