Customer Reviews for Bills Smoke Shop
(U-Haul Neighborhood Dealer)

57 reviews

13036 Glenoaks Bl   Sylmar, CA 91342

(818) 356-8793

Office Hours

  • Mon-Sun: 10 am–7 pm

Services at this Location:

Contact Us

(818) 356-8793

13036 Glenoaks Bl
Sylmar, CA 91342

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–7 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly, professional staff. Very easy process

Angelica Matsamura 
Rating:
5.0

Customer did not leave a comment.

Alexis Calicdan 
Rating:
5.0

Excellent customer service

juan rivas 
Rating:
5.0

Renting a U-Haul was a breeze! The ladies behind the register were incredibly kind and helpful throughout the process. I couldn't have asked for a better experience. Highly recommended!

Juan Padilla 
Rating:
5.0

No hassles very cool service dint even know they rented them there I asked and left with my 20 ft in 20 min

Jesus Martinez 
Rating:
5.0

Easy pickup and return. Friendly staff. Will rent from them again!

Robert Mosley 
Rating:
5.0

Customer did not leave a comment.

Andres Valderrama 
Rating:
5.0

Customer did not leave a comment.

Roni Avakian 
Rating:
5.0

Customer did not leave a comment.

Jorge Reque 
Rating:
4.0

Customer did not leave a comment.

Rebecca Solano 
Rating:
5.0

Better verification of mileage and fuel levels

Kevin Lucky 
Rating:
5.0

Customer service was at its best. Female employees was kind. A+ for her service .

Angel Urena 
Rating:
3.0

They got aggressive with me when explaining the charges and the stuff were a bit. They were nice girls but the Uhaul experience can be better. After talking to the supervisor he was able to explain the charges.

Heidi Suarez 
Rating:
5.0

Customer did not leave a comment.

Vincent Colvin 
Rating:
5.0

Customer did not leave a comment.

Andreana Garcia 
Rating:
5.0

Nothing at all. It was perfect. The lady that also helped me with everything was very nice helpful and friendly. Two thumbs up. I will definitely recommend Bill's Smoke Shop to anyone renting a U-Haul.. Thank you

valerie rodriguez 
Rating:
5.0

Make sure to check everything with associates before leaving. My rental’s gas was marked wrongly.

Thomas Song 
Rating:
5.0

Excellent service

Mar Trinidad 
Rating:
5.0

Confirm vehicle is properly cleaned as the reference pictures from the previous user is accurate.

brenda Huendo 
Rating:
5.0

Great people, have no issues. Only issue I had was lack of supplies. I ordered 2 dollies and 2 dozen blankets. All they had in stock was 6 blankets, that's it. I understand some places don't stock things, but don't let the person order more then 2 days in advance, just to find out the day of that basically none of the necessary additions are there, I had to last minute BUY the supplies that I'll never use again. I was refunded for the supplies not on hand. But i want to make sure that everyone knows, the people are super nice there, just a jacked up situation.

Richard Hall 
Rating:
5.0

Customer did not leave a comment.

Matthew Rogers 
Rating:
5.0

Keep the good job.

Elisac Moran 
Rating:
4.0

The experience was friendly and fast. No additional notes

Paul Hernandez 
Rating:
5.0

Customer did not leave a comment.

Jesse Aguilar 
Rating:
3.0

Customer did not leave a comment.

Anna Gevorgyan 
Rating:
5.0

Customer did not leave a comment.

Jasmyn Nolasco 
Rating:
5.0

Customer did not leave a comment.

Jesus Medina 
Rating:
5.0

Very helpful.

Chrystal Walker 
Rating:
3.0

Over charge my bank account/ got an estimate got charge right away when I return truck rented got a receipt for different amount less than the estimated.didn’t get $ returns to bank account

Laura valle 
Rating:
3.0

The location on u-haul’s app indicated it was a u-haul truck share 24/7 location. It’s not. I was only able to p/u at the on site business hours since the keys are kept with the local business. Not Truck Share 24/7 not as advertised at this location.

Adolfo Cruz 
Rating:
4.0

Customer service was excellent. Unfortunately, the store had a network issue which delayed approval of my checked-in rental. The team at the store resolved the issue in just a few minutes.

David Brinza 
Rating:
4.0

Customer did not leave a comment.

Stephen Loverro 
Rating:
2.0

Staff was extremely nice in the non-U-Haul store and capable but this is not a conventional U-Haul site. Pick up was hassle free.

Mohammed Molla 
Rating:
5.0

Customer did not leave a comment.

Darren Archer 
Rating:
5.0

Customer did not leave a comment.

Ko Jen Tseng 
Rating:
5.0

Staff was friendly and knowledgeable. Smooth transaction

Jaime Mendoza 
Rating:
1.0

gave me a truck had a broken gas tank, and uhual can't find a replacement truck for me. I had to unload a full truck furniture and found a moving company. By the way, Uhual still charged me.

Peng Yu 
Rating:
5.0

Customer did not leave a comment.

robert paxheco 
Rating:
3.0

Customer did not leave a comment.

michael pithey 
Rating:
4.0

Customer did not leave a comment.

Herbert Takhmazyan 
Rating:
1.0

very bad service. we rented a truck at 4pm and returned it the next day at 3pm. they charged us for 2 days rent. they said we should have returned it the same day. I will report to BBB. Uhaul should not have dealer like bills smoke shop. they will mess up their reputation

Edvin Calderon 
Rating:
3.0

Customer did not leave a comment.

Michael HUBBS 
Rating:
3.0

Customer did not leave a comment.

TOBY KAUFMAN 
Rating:
5.0

Customer did not leave a comment.

Curt Bauerly 
Rating:
4.0

Customer did not leave a comment.

James Rogers 
Rating:
4.0

The inside of the uhaul truck was disgusting, there were dirty q-tips and strange hair all over the seats.

Marisol Alcala 
Rating:
5.0

Amazing experience!

Amy Parsons 
Rating:
5.0

Customer did not leave a comment.

ANDRES ZAPATA 
Rating:
5.0

While the site in Sylmar was excellent. We were sent to 4 different sites in a 24 hour period. One site (Ventura) had the courtesy to call us to let us know the truck did not arrive. Another site ( Sherman Oaks) did not call to tell us the truck was broken and not available. We drove for an hour to get to Sherman Oaks to find this out. We were then diverted to Sylmar. The whole pick-up experience set us back many hours during a critical time period.

ERIC KELLEGREW 
Rating:
5.0

Service was great. In and out in about 5 minutes.

Richard Martinez 
Rating:
5.0

Everyone was very friendly, helpful and made sure to answer all my questions. I'll be back.

Michael Guzik 
Rating:
1.0

The drop off location did not give me a receipt. He told me I'd receive one via email I never did. I was charged 166.00 which should have only been for gas when I called they told me to call uhaul. As the location in Las Vegas shouldn't have charged me. Horrible experience that I'm still trying to work out with my credit card company. Never again will I rent

Linda Figueroa 
Rating:
5.0

Great service!

Ray Borchardt 
Rating:
5.0

Probably the best place in Sylmar to get a U-Haul Bill's smoke shop there are very friendly and have way above average service

Ronald Ashmore 
Rating:
5.0

Customer did not leave a comment.

guadalupe acosta 
Rating:
1.0

I had a horrible experience at this location. I need a manager to contact me ASAP. They over charged my credit card and won’t help when I called this location to inquire why there are additional charges. My name is Alvaro Rodriguez and my number is (818) 621-7653.

Aurora Morales 
Rating:
5.0

Excellent service

Omar Castro 
No reviews have been submitted for this location.

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