Customer did not leave a comment.
Daniella T
Customer Reviews for Bills Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, professional staff. Very easy process
Angelica MExcellent customer service
juan rRenting a U-Haul was a breeze! The ladies behind the register were incredibly kind and helpful throughout the process. I couldn't have asked for a better experience. Highly recommended!
Juan PNo hassles very cool service dint even know they rented them there I asked and left with my 20 ft in 20 min
Jesus MEasy pickup and return. Friendly staff. Will rent from them again!
Robert MBetter verification of mileage and fuel levels
Kevin LCustomer service was at its best. Female employees was kind. A+ for her service .
Angel UThey got aggressive with me when explaining the charges and the stuff were a bit. They were nice girls but the Uhaul experience can be better. After talking to the supervisor he was able to explain the charges.
Heidi SNothing at all. It was perfect. The lady that also helped me with everything was very nice helpful and friendly. Two thumbs up. I will definitely recommend Bill's Smoke Shop to anyone renting a U-Haul.. Thank you
valerie rMake sure to check everything with associates before leaving. My rental’s gas was marked wrongly.
Thomas SExcellent service
Mar TConfirm vehicle is properly cleaned as the reference pictures from the previous user is accurate.
brenda HGreat people, have no issues. Only issue I had was lack of supplies. I ordered 2 dollies and 2 dozen blankets. All they had in stock was 6 blankets, that's it. I understand some places don't stock things, but don't let the person order more then 2 days in advance, just to find out the day of that basically none of the necessary additions are there, I had to last minute BUY the supplies that I'll never use again. I was refunded for the supplies not on hand. But i want to make sure that everyone knows, the people are super nice there, just a jacked up situation.
Richard HKeep the good job.
Elisac MThe experience was friendly and fast. No additional notes
Paul HVery helpful.
Chrystal WOver charge my bank account/ got an estimate got charge right away when I return truck rented got a receipt for different amount less than the estimated.didn’t get $ returns to bank account
Laura vThe location on u-haul’s app indicated it was a u-haul truck share 24/7 location. It’s not. I was only able to p/u at the on site business hours since the keys are kept with the local business. Not Truck Share 24/7 not as advertised at this location.
Adolfo CCustomer service was excellent. Unfortunately, the store had a network issue which delayed approval of my checked-in rental. The team at the store resolved the issue in just a few minutes.
David BStaff was extremely nice in the non-U-Haul store and capable but this is not a conventional U-Haul site. Pick up was hassle free.
Mohammed MStaff was friendly and knowledgeable. Smooth transaction
Jaime Mgave me a truck had a broken gas tank, and uhual can't find a replacement truck for me. I had to unload a full truck furniture and found a moving company. By the way, Uhual still charged me.
Peng Yvery bad service. we rented a truck at 4pm and returned it the next day at 3pm. they charged us for 2 days rent. they said we should have returned it the same day. I will report to BBB. Uhaul should not have dealer like bills smoke shop. they will mess up their reputation
Edvin CThe inside of the uhaul truck was disgusting, there were dirty q-tips and strange hair all over the seats.
Marisol AAmazing experience!
Amy PWhile the site in Sylmar was excellent. We were sent to 4 different sites in a 24 hour period. One site (Ventura) had the courtesy to call us to let us know the truck did not arrive. Another site ( Sherman Oaks) did not call to tell us the truck was broken and not available. We drove for an hour to get to Sherman Oaks to find this out. We were then diverted to Sylmar. The whole pick-up experience set us back many hours during a critical time period.
ERIC KService was great. In and out in about 5 minutes.
Richard MEveryone was very friendly, helpful and made sure to answer all my questions. I'll be back.
Michael GThe drop off location did not give me a receipt. He told me I'd receive one via email I never did. I was charged 166.00 which should have only been for gas when I called they told me to call uhaul. As the location in Las Vegas shouldn't have charged me. Horrible experience that I'm still trying to work out with my credit card company. Never again will I rent
Linda FGreat service!
Ray BProbably the best place in Sylmar to get a U-Haul Bill's smoke shop there are very friendly and have way above average service
Ronald AI had a horrible experience at this location. I need a manager to contact me ASAP. They over charged my credit card and won’t help when I called this location to inquire why there are additional charges. My name is Alvaro Rodriguez and my number is (818) 621-7653.
Aurora MExcellent service
Omar C