On drop off I left it with 5/16 and later got a bill for $61 and they claimed it only had 1/8
Robert S
Customer Reviews for Bills Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No all good
Terry TThe only reason this is not a 5 star rating is because the back of the 20' truck we rented was left dirty and the truck was in need of a tune up. It struggled to pull a small hill even unloaded, but other than that, our experience was a good one and the UHaul Representative was very nice to work with. I give him 5 Stars on his Customer Service.
THOMAS HMilage was off, told the lady before I left she said she would note not sure she did.
Paul TThe kid was rude and we did not use service Dolly and where still charged. Reviewed this with agent at check in amd was stilled charged. Acted like we were an inconvenience to his day.
Andrew JHorrible check out process. The young man that checked out was not personable at all, borderline rude. The half tank was not to his approval and suggested I add a dollar or two. Will not be back to this location.
James RVery friendly and easy to drop off.
Kendra PBest U-Haul dealer on the planet.
LINDA CNot the Uhaul from days of old, truck had hi miles (75k), but ran awesome. Thanks.
ROBERT MSent here from the Campbell, Springfield MO location; They did not have a utility dolly which I ad reserved. But service was good, fast and friendly
Billie WNot as experienced as an actual uhaul facility but just as willing to please.
CHARLES KCan't think of a thing.
carl sThis location was excellent! Great customer service! We reported that the brakes on our truck were not functioning properly, so hopefully they will be repaired soon.
Bryce CThe safety chain was broken and they let us go without fixing it they didn’t have a adapter for the taillights told us to go buy one. Did not feel comfortable with the safety so went to the cambell uhaul and Trever Brice was shocked at how we were treated. He told us that the tow dolly would have ruined the car and found a trailer to put it on. He went above and beyond to make sure we would have a safe trip. Uhaul needs more employees like Trever
James AI have used their location last summer and I thought all the people at Bill's Quick Mart were very, very good and helpful, so Pleased with their efforts!! This month was the same good, helpful experience when I rented U-Haul equipment again from Bill's Quick Mart; that's why they got repeat business from me. I will give them business in the future also. Many Thank Yous for doing honest business with your customers. Joyful, Healthy, Blessings this New Year And Years to come to You, Your Families And Friends. Stay Safe.
laurie RThese People are Great !!
Lettie SRental office is located in a convenience store. Lot was in a good location. Had to detach the trailer myself, which was not easy since it did not have a trailer jack to raise the coupler off of my hitch ball.
Ken Ha+ job fast and friendly
James DYou need to have better indications of where to drop the keys off and where to park the equipment.
Dominic KAfter NOT getting the trailer that I had requested from a dealership in Springfield, Bill's Quick mart came through for me with a size trailer that did work.
Robert KA few years ago I had a run in with Uhaul and I was sent an email with a $75 credit. I was assured that it would not expire. The very nice gentleman at this site punched in the code for the credit 3 times and every time it was shown to be expired. I guess that your word just doesn't mean much these days.
SUSAN HI was told a receipt would be emailed to me and I have yet to receive one. It’s been two days. This is the reason this location is average
Debra LAbsolutely awesome customer service from Linda. Easy pick up, when we had an issue with returning, she fixed it quick and easy. Could not have been happier.
Karen SStaff member came out yelling at me that I needed to check in my drop off at the gas station. They were not aware of the ability to check in equipment using a mobile phone. Location is dark.
JOSHUA DDropping off the person working was a jerk and wouldnot allow us to drop the trailer off. I had to wait until later the next day. He was rude and a dick
RENEE CIt was a Nother rated high experience this is the third time I have rented a U-Haul trailer and I never have an issue they are always terrific people to work with and I’d Recommend them at any time
MERLEENE KWonderful service, lady helped me unhook very pleasant experience.
Ken CNocoments
MIGUEL PThe user of your software was trained!
Patrick PStaff was a little confused but overall a pleasant experience.
Rick MThere’s no need for improvement. Everything was easy and convenient and the personnel was very helpful.
MERLEENE KThe experience was great and it was extremely easy to apply for and get an hall and use thank you so much
MERLEENE KNonthing everything was perfect. Will definatly rent there again
WALTER SWell it was a terrible experience I only rented it for mobiving my furniture in town from apartment to storage I suppose to have it for a day but I only had for four hours and we used are card to pay and it keep saying declining but I had cash in the bank and he was so rude and arrgent he acted like we were just going to leave and not pay we did leave got cash and we were back in 15 minutes I still got treated like a thief and I am not never again go to this one
Amy LPlease stop using bias ply tires. They are prone to blowouts and no spares are provided with trailer rentals. This put my entire family at risk while traversing the mountains of Tennessee into North Carolina on HWY 40's most steep incline with a 6x12 trailer.
Brent CWell, the person that checked me out wasn’t the friendliest... didn’t ask if I wanted insurance or not...ended up getting overcharged for my final bill...so, not the best first impression... but, it was all corrected on bill and person checking me out was nice and friendly.
Kevin SJust dropped the trailer no one was around. The name wasn't even on any of the buildings. Only knew that's where it went die to calling them earlier that day to verify.
Hannah BI can’t think of anything that would have made things better. My experience was pleasant and the people were very helpful. Will definitely do business with again in the future and highly recommend to friends. Thanks
SARA S