Drop off was quick and easy.
Jacob T
Customer Reviews for Bills Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly and helpful
William WWhen I brought it back I had no help offered to lift the tongue off the ball, have a bad back, injections every week, in a lot of pain now
Tim WThey were very helpful and knowledgeable.
Ron WVery thankful for all they did.
Trisha BYoung man sat in his chair leaned back. Barely even looked at the computer. Said everyone was on lunch and refused to help me get the trailer detached from my vehicle. Poorly operated rental location.
Cherl SI’ve rented from a few places away from home, and this place was by far the most expensive. Because it’s small and more in the country, they are more friendly, but when I booked the truck, the booking system told me one rate & I got to the office & it was VERY different.
Kristine WBills U Haul is awesome. Always has the trailer that I am looking for. the customer service is fantastic. I also like the fact that they have alot of land to drive your vechicle with a trailer on it Tks
Thomas EExcellent customer relations
Chelso NEasy access to pull into, back up the trailer and disconnect. Also very friendly customer service though I know that from them working on my vehicles, not from this UHaul trip
Robert PI was told the rental was $35.00 a day which i had for 3 days = $ 35.00 × 3 days = total $ 105.00 plus $20.00 insurance . Grand total of $ 130.00 . You have taken $ 316.98 out of my checking account . When i made reservations i was told it would be up to $ 135.00 . So i made sure i had that money . You now have cost me $ 45.00 on a n.s.f. fee -so now i am in the hole . I will never rent from u-haul again. It was a small trailer i rented. What are you going to do to fix this ??? Ernie Snow reservation # 78023639. I needed the trailer all day monday . So they are closed on sunday so i picked the trailer up on saturday noon and returned it by 10 am on tuesday. What are you going to do ?
Ernie SGreat service!!
RALPH IThis was a really good experiance, they were friendly and I was in and out quickly.
Donald CQuick and easy!
Anthony CRadio and cruise control did not work on on of the trucks
Robert II can't think of anything, the customer service, in my experience, was first class!🙂👍
MARION TI was terrified to drive this truck. Every bump the trucks front end felt like it was going to fall apart. The steering is all over the place and there is an exhaust leak directly under the cab of the truck so you couldn’t even have a conversation. Not to mention I’m pretty sure the steering wheel has hiv, and covid. Sticky and disgusting!
MATT AThe truck bed deck floor was dirty, the rest of the truck was clean. Location was reasonable beings a closer location stopped service for the truck rentals. Friendly service at the location where the truck was rented.
steven lNot really
Jerry CClose. Convenient. Personal. Answered all my questions
Jay RMake sure the truck is running propertly. My truck had issues and consumed $40 in a quarter tank. Truch was pulling hard, causing friction cutting gas mileage
Michael FNot open for drop off Sat. or Sunday
lowell jMy truck pickup was originally scheduled for 12:30 on Sunday... I arrived on time at an unmanned location and attempted to self-dispatch. There were technical difficulties. I went through five different representatives before I finally was able to reach someone that could enlighten me to the fact that the server was down And that was why I could not access self-dispatch. I wasted almost 3 hours of my time that day. I don't get that time back. Luckily, I was able to get the appointment rescheduled for the next day and actually talk to a real person to get everything worked out. I was advised by a regional representative that they were going to give me $50 discount for my trouble. The next day, whenever I paid, there was no $50 discount. All in all, completely disastrous experience.
Kirby BWe reserved one truck but it wasn’t enough, we needed a second truck to finish our move, they had none available and were able to locate another one for us the next day. We were able to be out of our old house in time for the closing. Thanks again
Matthew RGreat, prompt and friendly service. Perfect!
Dan KI have returned clean trucks here before. The lady is nice and does her job. The truck I was given was loud with noises that didn’t sound normal. It was worn in places and has a lot of miles on it. I was moving things locally so I just assumed I got an older one but it must be safe.
Kathy JThe only improvement I can see is to be credited for the gas you put into it. We started with 1/4 of a tank and left it with 3/4 of a tank. We just weren’t sure how the mileage would go so we obviously overfilled it. Needless to say that was a costly mistake.
Carol WGreat place and the people were very helpful
John ZThe truck was dirty
Timothy BMy experience was fast and time efficient. Thank you!
Melissa SWas the best Experience I could ask for. The staff was super friendly and me being handicap ♿ they went above ad beyond to make it very comfortable.
Elmer PThey were helpful and friendly and had all the information I needed.
Todd RTook money again after charging me $203 from the pick up place. Don’t get it.
Nicholas TAbsolutely wonderful people to rent from! Christine was a pleasure to work with. Friendly folks at a friendly price ♥️
Sandra VRemove your equipment from this location. Your items are not being cared for properly. Our usual trailer was left open. Filled with snow on the inside. When we finally got the snow out it was a dirty mess underneath. These people don't care about anything. Uncaring, hand you paperwork and tell you its out there somewhere in a field. No checking to make certain your equipment is going on the correct vehicle. No proper check in.
Cheryl SThey were very helpful and kind. Excellent place to get a moving truck
RANDY Snice people
John M2 rentals in 2 weeks. Very happy with the equipment, the condition of the equipment, the available boxes & dolly, and the courteous and friendly service. Would be happy to use their service again.
marcy bVehicle had coffee or soda spills on seats Windshield wipers were worn out Could hardly see when got into rain Windshield washers didn’t work
Michael BFast and Easy truck drop-off!
Jerry SThe owner came out and replaced a fuse so that the lights worked! No charge! Very happy
William CAwesome customer service!
Christine ENothing
John ZVery courteous, helpful, had everything we needed. Quick check in and departure. I would give them 50 stars.
Robert WEverything went very well.
KATHY MGREAT CENTER! VERY HELPFUL PEOPLE! HIGHLY RECOMMEND!!!
PAUL COnly issue was so far from house based lack of trailers. Handed me papers and provided no guidance which was odd based on past experience with U Haul and when dropped off they had people helping everyone
Ian RThings went v
Linda KThe truck did not come with a ramp and we were not told that until already picking it up. Made for a much harder move.
Allyssa OIf you really want to improve every u-haul renting experience, send everybody to Bill's Automotive in Wheatfield, Indiana! TWO THUMBS UP FROM THIS SATISFIED CUSTOMER
robert wVery easy process and convenient.
Patricia G