Customer Reviews for Billingsley Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

My U-Haul was not running well kept not running start 5 days out 8 u where to credit for those days 5 Total Thomas Taylor coalinga

Rating:

5.0

Only make sure Pat is present. What a wonderful with great customer service skills. I felt welcomed and assured throughout the entire process. Thank you!

Rating:

5.0

Pat at Billingsley provides absolutely excellent service- his facility is well maintained, convenient to access, and secure. The customer service at Billingsley is the epitome of small town friendliness with a world class feel. 10/10 recommend this location, best in town by far!

Rating:

5.0

Staff was helpful and very knowledgeable of the trailer. They made sure we were secure and well on our way. Thanks to Cesar!

Rating:

5.0

Awesome

Rating:

5.0

Employees are always friendly and helpful.

Rating:

5.0

Pat always takes good care of me.

Rating:

5.0

Reasonable rates. Easy access. Weather proof (no moisture). The gate key only worked on the Forest street side, so had to back out rather than driving through.

Rating:

2.0

I needed a bigger trailer guy they didn't have an inclosed tandem 12 footer available and even after giving a weeks notice would not bring one to the location I rented from. They wanted me to travel an extra 100 miles to pick it up. Consistently I fell off the top of my truck while attempting to stack it up higher and hurt myself as a result!

Rating:

4.0

I had storage for a long time with no complaints.

Rating:

3.0

Storage unit jumped up in price $27.00 per month. Was $52 increased to $79. That's ridiculous and very greedy! Other than that, there is no light inside of units or garbage bin available.

Rating:

5.0

Professional courteous and priced to perfection

Rating:

5.0

Great place to rent

Rating:

5.0

I moved to Gilbert, AZ 11 years ago, but still retained a storage shed with Billingsley Tires in Coalinga for many years after my mother was in an adult assisted living facility. As they did during our many years living in Coalinga, Pat Billingsley and his crew continued to provide excellent service to us. We thank and acknowledge Pat, his family, and his staff as true friends and promise to keep in touch. Thank you all for being so great to our family. God Bless you all! Dean Reeves and Family

Rating:

4.0

When dropping off trailers you must call to make sure they check it in otherwise they won’t. Also got charged for safetow even though I didn’t sign up for it. Otherwise a very friendly location and very helpful. Just wish they would check in equipment when they came in the morning and didn’tcharge for items I do isn’t purchase.

Rating:

2.0

The uhaul was Filthy

Rating:

5.0

Nice and clean

Rating:

5.0

Great customer service!

Rating:

5.0

Always a great location.

Rating:

5.0

So far so good.

Rating:

5.0

Professional And excellent customer service at Billingsley Uhaul location; will definitely do business again

Rating:

1.0

I have used uhaul to move three times over the last few years. Every time the truck I ordered was “unavailable.” As a result, I am given a smaller truck which has made my moving experience much more difficult! Very unacceptable and will do everything in my power to never use uhaul again!

Rating:

5.0

The regional office harassed me with texts and phone calls -- as many as 20 PER HOUR! My emergency contact was also called, and she became hysterical thinking I had been in an accident. I have used U-Haul regularly for decades and never been badgered like this. The barrage of communication was unnecessary and unprofessional, and U-Haul and Billingsley have lost my business.

Rating:

5.0

Excellent!

Rating:

5.0

PAT IS A GOOD MAN. HE DOES GOOD BUSINESS. I APPRECIATE ALL THE KINDNESS HE HAS SHOWN TO MYSELF AND MY FAMILY MORE IMPORTANTLY..

Rating:

5.0

Everything was great. Don’t know how it could be better.

Rating:

5.0

Excellent service. Facilities are clean and well maintained. Area feels secure and safe. Staff is very professional and access hours are convenient. I recommend the storage facilities to everyone. Thank you.

Rating:

5.0

Great Service

Rating:

2.0

Filthy truck, clearly had not been serviced nor inspected in quite some time!

Rating:

4.0

It was easy get on the way rental, friendly service provider and people.

Rating:

5.0

Pat went above and beyond to help us get what we needed when we needed it.

Rating:

5.0

Satisfied with my storage . it was big and really good in price. Staff always helpful

Rating:

5.0

Always fast and friendly. My go to location for any uhaul need. In and out in 10 minutes.

Rating:

5.0

Overall very good experience. The staff was friendly and helpful.

Rating:

5.0

Was complicated because of coming from so. california to no. california but we were accommodated to find a trailer on the way.

Rating:

1.0

NO DROP BOX FOR THE KEYS, NO STAFF ONSITE, WAITED ON THE PHONE FOR 45 MINUTES BERFORE A REPRESENTATIVE COULD HELP ME. HORRIBLE DROP OFF LOCATION!

Rating:

5.0

Thank you guys God bless tell Mr Pat we made it in he the best. He help us so much blessings

Rating:

2.0

Clean the truck and windshield for the next person renting. When you call ahead of time you still have to go to the process of everything you just get online what’s the purpose of calling something in if it if you get the truck can’t be ready for pick up wasting my time. Then you have me drop it off at a location thats out of my way and then I have to pay the extra mileage plus the gas for the extra mileage.

Rating:

4.0

Happy overall but price is on the high end compared to one-way moves.

Rating:

2.0

Two of the rubber hook retainers that keep the hook from falling off were missing. Location is overly crowded. Had to wait for vehicles to move before I could enter. Parked a block away initially. Were friendly but messy. U-Haul is definitely not high on the priority.

Rating:

5.0

No improvement needed! Great experience and helpful staff!

Rating:

5.0

Nothing. Site is excellent.

Rating:

3.0

Customer service was not that great they didn't go over all the paperwork and mileage that was allowed

Rating:

5.0

very accommodating. Thank yo Pat

Rating:

5.0

Excellent service. All is good

Rating:

5.0

No improvement needed. They were friendly, helpful and wonderful people:)

Rating:

5.0

Excellent and professional. Would recommend this service to all.

Rating:

5.0

The truck was great on gas, smelled new and drove very well. I would recommend this company to any and everyone, trying to rent a truck for a great price.

Rating:

5.0

Keep up the awesome work

Rating:

5.0

I was helped and cared for easily. Thank you!

Rating:

4.0

Make the Uhual drop box more visible and have a sign that says Uhual drop box. Otherwise the customer will not know the same drop box for the business is the one used for Uhual.

Rating:

2.0

My previous rentals with U-haul have been pleasant and professional. In this case, after driving 100 miles out of my way (no fault of U-haul , just a busy time with college students moving for the summer) my reservation was not ready. The office girl that does the paperwork was out to lunch and the tire shop manager had difficulty with the paperwork. I was late for my other appointment so the manager just had me sign the paperwork and even though I told him I wanted insurance on the trailer he couldn’t figure out how to include insurance so I had to go without. I had to leave immediately and the trailer was not ready so I had to pick up the trailer after business hours. The manager told me he would leave the trailer outside his fence so I could pick it up later. That didn’t seem secure nor professional but I had no choice and I had no opportunity to look over the trailer for any damage prior to my taking over possession.

Rating:

5.0

Everything was great! The guys here are awesome and always very helpful.

Rating:

4.0

Drive up access was good and easy

Rating:

5.0

Billingsley Tire has been an outstanding business in Coalinga. Having them add UHaul to their services is even better. Great job!!

Rating:

5.0

My locker was easy to get two I had axis 24-7 to my locker I still have one more locker there that am keeping for a while Thanks

Rating:

3.0

The locations were not the problem, the billing was that was done by comp. You charged me for gas when I turned the truck in with more gas than when I picked it up. I informed the location in Coalinga and they said they would handle it. Uhaul then charged me 30 dollars for non payment of money I did not owe. We again informed the location in Coalinga and they said they would handle it. Then Uhaul took the 58 dollars they said I owed from my bank account without authorization. I am extremely unhappy.

Rating:

4.0

I have a problem I was charged twice and want my money back picked up Friday at noon returned sat @9 am charge 127+ and billed again 66+ dollars would like you to contact pat a Billingley tire in Coalinga ca and get it corrected thank Deanna Sansinena

Rating:

5.0

Excellent! They delivered the uhaul truck that i ordered!

Rating:

5.0

I went to fill up the tank to get it to where it was when I got the truck. The truck kept showing half a tank and wouldn’t move up , I stoped it and tried giving it a minute to see if the gage went up but it did a bit. After a while I just stoped and tried finding a number to call our guys but was unsuccessful so I left to return the truck. A few minutes later the gage went up to full after I had spend 80 dollars to fill just one quarter. I don’t know if the sensor might not been working correctly but I feel like I got ripped off as I guys demand a 30 fee plus gas of trucks aren’t return with the gas you picked up the truck with. Please let me know what you guys can do to resolve this issue as I spend more money when I shouldn’t have had to .

Rating:

5.0

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Rating:

5.0

Great Service