Customer Reviews for Bikers Point Inc
(U-Haul Neighborhood Dealer)

208 reviews

5871 Washington Blvd   Elkridge, MD 21075

(410) 796-2495

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 796-2495

5871 Washington Blvd
Elkridge, MD 21075

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RHONDA MILLER 
Rating:
5.0

Nyet

Richard Hoefer 
Rating:
5.0

Customer did not leave a comment.

Amanda Leslie 
Rating:
5.0

When I was rolling down driver side window to adjust side mirror. The knob unscrewed off handle, he knob is in cup holder, other wise? It was great..

JOHN MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

Riobert Gibson 
Rating:
4.0

Be more available because I called and made two visits before getting service .

hafeez olaigbade 
Rating:
5.0

Customer did not leave a comment.

Monte Joyner 
Rating:
4.0

Customer did not leave a comment.

Kenneth Sisk 
Rating:
2.0

The location was scary, the van had a strong smell, and the steering wheel was super sticky. When I picked up the van, it was dark outside, with not a single light in the parking area and a group of guys. It was very sketchy.

Adelina Hilotii 
Rating:
5.0

Customer did not leave a comment.

Ryan Campione 
Rating:
5.0

Customer did not leave a comment.

Aduragbemi Okiji 
Rating:
3.0

Г. Good

DAVYF PRYKHODKO 
Rating:
1.0

Was a sewing shop. Charged me 25 dollars late drop off fee when I dropped off at 4 pm. I questioned he said no English. Unbelievable stole my 25 dollars from my Credit card. Could not talk/dispute it because he don’t speak English and I was standing in a sewing shop ….. great new years horror story ending. Thanks. You Haul. Will not be back. Joe

Joseph Roy 
Rating:
5.0

Customer did not leave a comment.

Patricia Deros 
Rating:
4.0

Customer did not leave a comment.

Alexander Vasiliev 
Rating:
4.0

Good customer service

Larry Stokes Sr 
Rating:
5.0

Customer did not leave a comment.

JUAN ALVARADO 
Rating:
5.0

Customer did not leave a comment.

Puryono Marsam 
Rating:
5.0

Fantastic place. Best place I’ve ever been to for u haul

Matthew Faeth 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
3.0

It was a night pick up. It needs more lights

JONATHAN HAKULIN 
Rating:
5.0

Always like renting from this location. Staff is top notch!

Matthew Marzolf 
Rating:
5.0

Good costumer service

Jose Reyes 
Rating:
1.0

The app is terrible. Experience was awful. Customer service was awful. The in app truck pictures were missing a ton of dents and scratches.

Paul Newell 
Rating:
2.0

There was only one vehicle available of the type I chose. It wasn’t clean and the rr tire alert popped up. The app did not work (very slow). I had delete and redownload. It was equally as slow during the return process. Upon check in the support team dropped the call.

Sonya O'Banion 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Customer did not leave a comment.

Shareffa Ahmed 
Rating:
4.0

Customer did not leave a comment.

Sheena Bean 
Rating:
3.0

Customer did not leave a comment.

Jean Adrien 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Good costumer service

Jose Reyes 
Rating:
5.0

Customer did not leave a comment.

John Reider 
Rating:
5.0

Good costumer service

Jose Reyes 
Rating:
3.0

The gentleman who helped me was very professional and is an excellent customer service representative.

Aliesha Scarlett 
Rating:
3.0

Customer did not leave a comment.

Eric Sigman 
Rating:
5.0

Nice folks got in and out real quick. Only issues was I’d thought I was getting one with a ramp but didn’t confirm so that’s on me and it was fine anyway. Would definitely work with them again. Truck in great shape and easy to drive except backing up but that’s to be expected. Thanks!

ED KRAFT 
Rating:
5.0

Customer did not leave a comment.

Leslie Chaney 
Rating:
5.0

the man up front was locking up as we showed up and unlocked to let us rent a uhaul — 10/10 very nice and made it easy to understand the contract

EMILY SCHNEIDER 
Rating:
4.0

Customer did not leave a comment.

VERNON SWAINER 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
3.0

Customer did not leave a comment.

Kelly Lewis 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Customer did not leave a comment.

Kathy O'Brien 
Rating:
5.0

Friendly services- no stress

Ben Koech 
Rating:
5.0

Staff were very helpfull.

Robert Puppa 
Rating:
5.0

Nothing

Thomas Willenbuecher 
Rating:
5.0

Uhaul need to overhaul their website and app connectivity. It was unbearably slow and took about 45 minutes to complete the return process. Mainly due to the fact the photos took forever to upload even with full cell phone service.

Hunter Borwick 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Customer did not leave a comment.

DeShawn Hall 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Great customer service!

John Lee 
Rating:
5.0

I will use this U-Haul location again. The person running it was very nice, easy to work with, and knew a lot about the equipment he was renting to me.

ROBERT BRIGHAM 
Rating:
5.0

Customer did not leave a comment.

TREVIA MYERS 
Rating:
5.0

Customer did not leave a comment.

Nicole Lovett 
Rating:
4.0

Customer did not leave a comment.

Alexandre Yahkaldang 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Customer did not leave a comment.

Samantha Mroczka 
Rating:
4.0

Earlier hours

JOSEPH BATTS 
Rating:
5.0

Customer did not leave a comment.

Amer Tahir 
Rating:
5.0

The staffers were very respectful and helpful.. They make me feel welcome. They gave all the information and instructions I needed to know there by make the experiences bearable.. Thanks.

Janet Ukuedojor 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
4.0

Customer did not leave a comment.

NICOLAS STOLZENBASCH 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

The gentleman that helped me was very friendly and knowledgeable. He went above and beyond to naked sure I had a great experience.

Miranda Johnson 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Everything went very well and the person I dealt with was very courteous and understanding.

SHONDELL gLASGOW 
Rating:
5.0

David was great at walking me through the steps, answered all of my questions. The vehicle was clean but may need some wheel alignment and new suspension, other than that everything was great!

Olajumoke Ayoola 
Rating:
3.0

Received truck with 3/4 gas and put more than and was charged for fuel. I took pictures before and after and also was charged for cleaning of the truck. Why

Kecia Goode 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
4.0

Employee at location was very helpful.

Donald Curtin 
Rating:
4.0

Customer did not leave a comment.

Katie Bingner 
Rating:
5.0

The self checkin took longer than expected and it took a while to get the pictures uploaded, but overall the experience was good.

Mark Haynes 
Rating:
5.0

Customer did not leave a comment.

benzion genut 
Rating:
5.0

Customer did not leave a comment.

Albert Johnson 
Rating:
3.0

The location wasn't where I initially requested. Had to drive miles out of the way. The Uhaul trailer had a smelly trash bag in the back. Representative was friendly and helpful. Kudos to him.

Marc Robinson 
Rating:
5.0

Customer did not leave a comment.

Derick Holliday 
Rating:
5.0

Customer did not leave a comment.

Brett Sutton 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Accommodating agent. My family have used this U-haul location before

JANICE JAMES 
Rating:
1.0

Customer did not leave a comment.

Steven Hamlette 
Rating:
5.0

The gentleman that assisted in turning in the rental trailer was very kind and the service was great!!

Jada Reece 
Rating:
5.0

Customer did not leave a comment.

Michael scobell 
Rating:
2.0

I was provided assurance that i could choose a drop off location at the conclusion of my rental. It didnt happen that way. And when i called Uhaul to address, i was on interminable hold, call disconnected w/o resolution, no call back. I have no intention of allowing myself to be in this position again, which means i will not turn to uhaul for my future needs.

John Sweeney 
Rating:
5.0

Customer did not leave a comment.

FRANCINE MCLEOD 
Rating:
5.0

Customer did not leave a comment.

Anthony Correia 
Rating:
5.0

Customer did not leave a comment.

Mario Martinez 
Rating:
4.0

Satisfied

Tanu Deepika 
Rating:
4.0

Customer did not leave a comment.

Gaurav Patel 
Rating:
3.0

The truck gas gage doesn’t go pass half mark ,I put $60 in the tank after I had driven only 40 miles and the needle only went to a halfway mark,also truck was burning oil or something,heavy smoke coming from underneath truck

RICHARD RUFFIN 
Rating:
3.0

Insure the vehicle is clean! I had a hard time driving before I had to clean the windshield on the inside.

Jeffrey Kane 
Rating:
3.0

Poor Internet/ cell connection made digital pick up very difficult.

Kelly Carey 
Rating:
4.0

Customer did not leave a comment.

Larry StokesSr 
Rating:
5.0

Customer did not leave a comment.

Denise Price 
Rating:
5.0

it was pretty quick and the staff is friendly 👌👌

Julio Leiva 
Rating:
5.0

Customer did not leave a comment.

Kristina Scocca 
Rating:
5.0

Customer did not leave a comment.

Joe Kekich 
Rating:
1.0

I’ve rented uhaul many times this will be my last time

Jason Ellis 
Rating:
5.0

Friendly and pleasant to work with .

Judy Amarteifio 
Rating:
2.0

The location was closed at different times than listed on receipt and Google maps and we were nickel and dimed on the gas level at the end. The employee was very kind and understanding though.

BEN PLUGGE 
Rating:
5.0

Customer did not leave a comment.

Regina McGuire 
No reviews have been submitted for this location.

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