it was pretty quick and the staff is friendly 👌👌
Julio L.
Customer Reviews for Bikers Point Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I've rented uhaul many times this will be my last time
Jason E.Friendly and pleasant to work with .
Judy A.The location was closed at different times than listed on receipt and Google maps and we were nickel and dimed on the gas level at the end. The employee was very kind and understanding though.
BEN P.Dave was wonderful!! Service was excellent. Will definitely use this location again. Thanks Dave
Catherine F.The representative is helpful and understanding
Temitope A.I have arrived at the location at 730 however using the application I was unable to retrieve the car. I had renewed my driver license the day prior and I had the electronic version of temporary renewal license. I was unable to upload the electronic version of temporary renewal license and customer service told me that I have to have physical printed version of the temporary renewal license. So I had to go to FedEx and printed for temporary license from my phone directly and was able to retrieve the car. It took me 1 hour to print it, as it was very early in the morning. It was total waste of time and it did not make any sense to be unable to retrieve the car even though I had to prove that I have renewed my driver license. I still do not understand what is the difference between uploading the electronic version on my phone (which is impossible to do throu uhaul app) or printing the exact same version of the temporary license and taking the photo of it with Uhaul app (which is still electronic version of my printed renewal license). total waste of time. customer service was not helpful stating that 'they cannot confirm the electronic version as they do not want to lose their job' but when I printed the exact same electronic version and took the picture of it they confirmed that, I do not see any difference but just wasted my time for nothing.
HASAN I.Location was great! I had trouble using the UHaul app to return the van. There were issues uploading my photo.
Zachary P.You guys were excellent. I will definitely use you guys again. ¡Gracias!
Gary E.Customer service at this location was great! Highly recommended!
Theron M.I have a cooperate account and I went 40 miles And they charge me 75miles and also charge me for after hours return Ridiculous I've never seen that before
Nico T.Your availability for other convenience is appreciated even though there's a premium for it. Gracias.
DANIEL O.The “dealer†was lost humble and accommodating. I admire his person.
DANIEL O.Best customer service
LEONARD H.Operator goes beyond to assist, great service and friendly attention to detail
JAMES R.David is accommodating and exceptional to deal with.
JAMES R.They are super friendly and offer great customer service. He made the transition smooth and easy.
Clarissa F.The check-in and check-out app is very bad. I could not finalize it when I returned it. Very bad. Please fix it.
Simon Z.The directions given were clear but the details were not clear. I turned in the truck 4 hrs after I checked it out. I was told to put the keys in the orange box. I also put the contract in the box. But I wasn't told to check in online after I took the truck back. I spoke with the salesman and told him that there was a $20. late fee but he said that there would be no fee added to my account.
FRANCINE O.Very Good No Problem's.
TRAVELIS H.THE TRUCK HAD MECHANICAL PROBLEMS, WHEN ACCELERATING, THE TRUCK STRUGGLED AND HAD HARD TIME WHILE DRIVING ON THE HIGHWAY. THE TRUCK WAS ALSO DIRTY NOT CLEANED. VERY DISAPPOINTED.
GLORIA R.Charged way more than online quote
LOUIS H.The trailer I reserved was not available at the agreed upon time and location. It was supposed to be available at Paco's in Columbia. Bikers Point was not the original planned pick up location. The trailer had been returned to the Biker's location unexpectedly the day before and I had to drive over there to pick it up. The experience would have been better if the trailer had been available in Columbia as planned or if U-Haul had advised me of the change before I showed up at Paco's' However, the Biker's Point manager handled the change well and made the pickup as smooth as possible.
Craig M.ND
Marcus R.This excellent location needs dedicated Uhaul trucks so I can rent from them more. Gracias
Tonya W.Needs No Improvement!
ZACHARY N.My wife and I were almost killed because the rental had retreaded tires and one of them blew out. Additionally the tire were out of spec for DOT standards.
Kerry B.Nothing!!! Just keep doing what you are doing
PAMELA O.quick,fast service
Rhonda A.Not an appealing location from the looks of the surrounding buildings. It worked for me for a quick return.
Claude B.The truck had ashes, lighters, matches, empty bottles of alcohol, and cigar wrappers and smelled like an ashtray. I did my best to clean out the cabin and put in an air freshener. Then, while driving, a roach came out of the dashboard. Normally, I have had no issues with renting Uhaul's in the past and will probably go with them again, but I will not use this location.
MIGNON L.The van was clearly dirty with sunflower seed shells and other trash in the front, but the service was fast in and out.
Sharron P.Did not have requested equipment. Had to purchase elsewhere which decreased time to move and created an inconvenience on a Sunday when most locations are closed.
KENITA S.The truck had a stale odor in it.
MALEESHA S.Great customer service!
Gerri B.Great service . Owner was very helpful . Awesome business .
METIN D.Best part of our uhaul experience. Staff was wonderful here
Doug P.I had no problems. I would recommend this location. Every thing was ready for my move. Very friendly and helpful
Beverly F.Very friendly and efficient service. The entire experience was great.
Mike B.Manager was friendly and very accommodating. Thumbs up!
Davis G.The truck was a little too bouncy. I think new struts or shocks would make for a better ride. Also, the truck had an unpleasant odor.
Craige W.This is the absolutely worst Uhaul experience ever. Not only is the place completely trashed and utilized as filthy embroidery shop...no workers were wearing masks. The truck was filthy...and the AC was broken. I am so disappointed! I looked forward to the great customer service experience that I normally get at your surrounding location, but instead, it was a complete let down. I plan on contacting the Uhaul leadership regarding this location. Can you provide me with the contact information please. My Information is as follows: Cornelius B. Harrison Master Sergeant U.S. Army (Retired) 240-498-3584 Please contact me
Cornelius H.They made the whole experience easy and efficient. Especially like the paperless process!
Peter L.