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Eric B.
Customer Reviews for Big Tool Box Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Drop off was easy. Big store, easy to find help.
Kelly J.We "reserved" a trailet in Castle Rock but the day before pick up they called and said they didn't have one unless we wanted to drive 5 hours to pick one up. After 3 hours on the phone to finally Stacy from customer support got us the one we used.
gary H.I got sent to 3 different Uhaul locations before getting the trailer. The 800# people kept sending me to wrong location. That was super annoying and I don't think the 50 dollars I got off the trailer was enough of a apology.
Gregory O.Great service great overall experience would definitely come back to this location every time!!
Luis G.Very simple and reasonably priced- thank you
Robert M.Customer service was excellent. My initial rental was too big so they swapped it out for a smaller one without a question.
Mark B.Hidden but a good find. Use them next time for sure.
Robert F.The rental line was sooo long and took almost an hour to get help with uhaul truck rental ! They may have been down some personnel but people from hardware had nothing to do and just stood there and watched they could've been helping to assist in rentals it was horrible, and then I was overcharged and had to call U-Haul the whole thing was just very deceptive with hidden charges and costs for renting a truck and then waiting in line and losing a couple hours of moving time is not the way to start out you're moving day I'll try someplace else next time I need a truck
Regina S.Did a self drop off after hours. The App and process were excellent. Really appreciate how well it worked!
William L.What a hassle. 3rd location to pickup a truck. Last minute changes. No notification. If I hadent called I would have been at the wrong location 22 miles away. Same old excuse. Shortages??? Old outdated truck.
Micah M.Top notch all the way
John C.My go to Uhaul location and hardware store! 👍
Patricia L.Great experience ! Definitely will be back !
Craig B.Excellent service Thx!
Kevin M.It's was excellent!!
Divaughn B.It was easy and fast.. thank you
Benjamin C.The windshield was filthy and the steering was shoddy. If I wasn't on a tight schedule, I would have left the truck in the lot. I know this is a dealer for uhaul and they can only control so much. Uhaul needs to maintain the trucks better. Seriously one of the scariest experiences moving, this truck was just plain unsafe.
Julie C.Everyone there was super helpful and accommodating.
Allison G.The person I talked with was very good. The inside of the truck was muddy and dirty.
Jim P.Staff is AMAZING!!!
kay S.Big Tool Box did not have the blankets or the utility dolly that I had added to my order even though I received an email confirmation stating that they were reserved for me. The furniture dolly that they gave me was disgusting and old but luckily I did not have a use for it so I just left it secured in the back of the truck. After dropping the U-Haul off at its destination (not this location) I receive a call telling me that there is damage to the left side of the U-Haul. However, that damage was there when I picked up the U-Haul at Big Tool Box and that day I took pictures of it including the whole exterior of the truck just in case, and I am really glad I did. The caller also stated that the furniture dolly is in rough shape. The caller says that they reached out to Big Took Box but that whomever they spoke to at Big Tool Box said they have no idea about the furniture dolly. Even though I never used that dolly and it was in the same shape I received it in. Unfortunately this place was the closest to the starting point of my trip but I would say if you can go somewhere else for a U-Haul, you probably should.
Matthew G.There was none of the equipment we reserved on the truck: a dolly and 5 moving blankets
Chandler R.Very good experience
Benedict W.I ordered blankets with my reservation well in advance. The teenager working the counter told me they cannot see the blanket inventory until they pull up the reservation. I don't believe that. So I had no blankets for my move. Had I known before I picked up my truck, I could have brought some from home. They couldn't have cared less.
Sean O.Quick and easy. Your cost per mile is crazy high.
Sharon A.I live in the mountains and had to keep the trailer one extra day due to my mountain road being solid ice and safety of the trailer and I would be at risk if returned on time. I got a call stating we need the trailer back no questions asked before 10:00 am. Again trailer was due 5:00 pm the night prior. Long story short they ended up charging me $125 due to late fees. I also had to detach the trailer all alone store unable to help. I was thankful the guys with Richie's Lawn care helped me out. Staff at this location is a mob mentality and over charge you. This should have been a $60-$70 rental.
ALEX M.You are all set I don't see any improvements necessary, great customer service agent too.
Ayodele I.The first Uhaul location I went to was completely worthless. They had no rentals, had no knowledge of any other location. The second location was more helpful and found us the correct rental. I thought all locations could interface with the others. I will keep this in mind for my next rental situation.
David A.I ordered an appliance dollie and when I arrived to pick up truck, they didn't have one. The online check in/out didn't work properly, couldn't find my location even though my location setting was on. Had to go inside facility to check in.
Sherri M.Why couldn't they find someone to transport it to location I selected closer to me when I made reservation a while lot sooner
Selma B.Took the time to instruct us on how the trailer was being hooked up, what to watch out for, and hooked it up quickly.
Lynda G.When I checked the tail lights with a sales person in CO everything was working fine but after 20 miles of driving no blinkers on the right side and no brake light. Bulbs kept on dying so I had to buy few of tail lights assembly just in case, as you can not change just the bulb on those utility trailers. After some time bulbs would work but ground connection was so bad and oxidated that it would switch off all my blinkers (safety thing on Volvo) or I had to switch the car off while driving or pull it on the side of the road shake the wires for blinkers to start working. But how many times you can stop on a destination Denver Chicago, not many you want to drive as much as possible as long as possible with no hiccups and I had too many. Eventually got pulled over on the side of the road by a State trooper "because i changed the lane with no blinker" after I explained the situation luckily he let me go. Trailer was clean and all but wiring issues were just too much!!!
Sreten V.Staff incredibly rude and unhelpful.
Davd K.Staff were amazing! Very helpful and courteous.
CAROL S.The truck that was rented to me had a lot of issues. The roof leaked and was not disclosed to me. The seats were soaking wet and the cup holders were full of water partially frozen. It seemed the leak was tended to with some paper towels but let's be honest, those only go so far.
AARON H.Incorrect instructions for finding keys wasted 30 minutes of our valuable time. App does not allow me to take photo of dashboard for final mileage and Fuel level proof.
SANKET R.The location and staff were awesome the truck was in need of some much needed repairs.
JASON O.The employe that worked with us was amazing I only wished I ask for his name to give him a proper endorsement
CRISTAL C.To begin with, inspect the u-hauls when they arrive. I was driving down the interstate and the wheel FELL OFF on your trailer. With my twins (age 6) I am going all over the interstate trying NOT TO WRECk! Then, you left my family (2 small children, husband, and three small dogs under 5 lbs.) and I on the side of a BUSY interstate for 5-6 HOURS! Then, 6 and 1/2 hours later we are told we have 30 minutes to unload and unload the uhaul onto anither trailer (as the store was closing for the day). :-(
KRISTI A.Uhaul scheduling is a mess. I received multiple communications changing the pickup location. Those communications had a different drop off location. My drop off was one way, but uhaul kept telling me to bring the truck back near where I rented it. The website versus email or text was always different information. Very confusing. If there was an alternative to renting with Uhaul, I'd use it. This is not rocket science.
Stewart P.Internet signal is very poor. In the website you allow to reserve with an international license but when I was there to pick up you said that was not possible. Terrible!
Ronny V.The person who helped me did not really have any information on how to return the truck after hours. He gave me the keys and told me to find the truck with the numbers on the top and sent me on my way. The location didn't have any doilies or furniture movers but that really isn't their fault. Customer service was not great
CHRISTOPHER F.When i came to the truck, it was buries in snow. I did not have a scraper and it took me 10 minutes just to clear it off of the windshield! I would have thought that would already have been done by the dealership. The worst experience I ever had! That is not all! When I returned the vehicle, I put in $12.00 in gas to make sure that was plenty since I only drove the 15" truck 16.90 miles! I received my bill and they charged me an additional $19.48 in gas!!!! I said how can a vehicle that has only driven 17 miles use $20 in gas! He said that the contract stated it was 7/8 full of gas and to return it with the same amount. He said I should have taken a picture of the gas tank to verify it! REALLY! Here is the info on this place. BIG TOOL INC 8080 S HOLLY ST. CENTENNIAL, CO. The contract number is 92279258.The person on the receipt is JEFFL 5280. what a terrible experience!! My name is Thomas Sweeney
THOMAS S.More staff. I waited 20 minutes to return a truck because no one was there. Another employee went to find someone to help me, and she couldn't find anyone either.
KELSEY H.We were very upset that the location we originally picked, Castle Rock, was not where we were able to pick it up. It was snowing very hard that day, and to have to drive out of our way to get a truck that should have been available right by our house was very stressful!
CAITLIN L.Boss man older guy), was just a complete asshole for no reason. I'm sure it's cause he owns the joint but fuck that. No need to be pissing mfs off on petty shit. And you're that guy and for whatever reason come across this review, just know that you're the definition of a straw boss. And to that, I smile and wave boys, just smile and wave
ISAIAH R.Leave a snow brush in the truck. Otherwise excellent!
THOMAS P.The service at this location was verifiably the best U-Haul experience that I have ever had.
ANDREAS F.