Renting uhaul was convenient and easy at Big Time Market. Thank you!
arnel p
Customer Reviews for Big Time Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very good service. No hidden fees. Everything explained well.
stephanie gSmall location, did not open at the time that was stated at their website.
Richard SI filled the tank to nearly 1/2 tank (by accident). I only needed to fill the tank to 3/8 full and when I get get my receipt this morning it says $24 fuel charge for 4 gallons. Either the gauge is wrong which is an issue, or I got $24 taken for no reason, either way those are both issues!
Allen SKaren was kind efficient and helpful
STEVEN LThis spot saved me. I had reservation for 830 but my truck was not there. I had to call a friend to get me to this location. I suggest next time you aware that a reservation would not be available you notify the customer as soon as possible to make other plans ahead of time vs on the spot. It cost me valuable time in the morning. But this spot saved me.
Julio VHave better Internet connection
CHRISTOPHER SGreat customer service. Great, store to shop at also. Awesome employees, and great help with any question.
Arturo vThe gas was empty when I received it and I got charged for it.
Erika BGood service
annette pThe truck was clean. However, there was a very loud banging sound coming from the roof of the cab when you start driving over 40 mph. I had to wear my noise canceling headphones when I drove on the freeway to dampen the noise.
Jo DI had everything done in the app, but the app kept crashing and the place redid everything it felt suspect. I hope I’m not double charged or over charged. Still waiting for the bill
JASON AThe Gas was marked as more than it had so ended up having to put more than expected
Victor GVery good service
YACOUB ZNot an easy area to get a truck and trailer into. Staff was very friendly, but asked if I would put the truck and trailer where they wanted it while normal daily traffic came and left the convenience store parking lot.
Ryan BI was charged a gas fee when it was brought back on the same level it was checked out as, 3/4 tank. Called Big Market & was told had to call U-haul on matter for refund. Will be doing that tomorrow. Big Market should have had the authority to correct the matter. The milage gas was broken so that was where the delay in billing occurred. I might not have agreed if I knew would be charged $89 for 100 miles. Was dropping off donations in addition to moving items & two locations where closed when arrived. I do want the $19+ charged for gas refunded. Didn't expect to have to put $37 with back into it to get back to the 3/4 it was checked out on.
Prima BThis was just a little out of my way. It was a liquor store site so no extras available but service was good
donna mThe Uhaul vehicle was not cleaned but the service provided was my best Uhaul experience of the 5 times I've rented a vehicle. I would highly recommend this location to a friend just based on how easy the service workers made the experience. They were very flexible with my schedule due to personal reasons I had to move my pick up time back twice and they had no issue.
Alex TRental was dirty and was not maintained. The check engine light was on the TMS light was on. The gas tank has a hole in it and can only be filled to 1/2 tank. Gas will spill out if you attempt to fill up
Jerry DNeed to check your truck conditions, The truck I rent has an engine light on, and I need to put some water due to high temperature.
DANTE TFriendly, fast, professional service.
leah pPoor customer service and no clear description on what needed to be done on my part as a consumer. I feel like I will probably never be using U-Haul again.
Joshua MPut more gas in and a deodorizer. Otherwise it was nice doing business with y’all.❤️
FAYE MThe staff where I picked up the u-haul are really friendly and helpful. Everything was so easy. I will definitely come back here if I needed uhaul again.
Markjc BThe vehicle I rented had the check light engine on the moment I turned on truck. I was only traveling less than 30 miles round trip and only needed truck for a few hours so it wasn't a big deal to me but I could see how it could potentially be an issue for someone traveling long distance. Truck worked fine w/no issues.
Leticia CI was charged TWICE. And need a refund today .
kristiona sMy 26 foot Uhaul was newer with only 29,000 miles. I was so happy to have cruise control. We drove 2000 miles from Commiefornia. So happy to be in Indiana where communism doesn't exist.
William MGive discount...
DANTE TPlease fix the gas line that was cut. I was able to fix it temporarily.
Carlos VI rented a dolly and did not receive one. The truck was left with another persons trash in it. The truck had hardly any gas in it and when we went to add more, the gas poured straight into the ground! The truck was missing a gas hose to the tank! The truck was very unstable and needed serious servicing.
Brittanie DThe app used to pick up vehicle was a complete failure! Over an hour uploading photos and completing the process.
Robert FTruck was leaking gas and had to be returned because someone had stolen gas. Was late to move because of truck being faulty.
Jorge RI made a reservation for 2 days not knowing if I was going to be able to return within 24 hours. I managed to make it happen and dropped it off at the location within the time frame. I mentioned this to the clerk and he said no problem. Come to find out he didn't check it in until the following morning still charging me for the 2nd day rental. This is dishonest and I paid for a service I didn't get. Feel free to contact me to credit my account.
Diana DAll positive! Great customer service.
SUSAN IGreat customer services.
joseph mAgain, the day before my drop off, the location was changed from a mile from my original to 9 miles away. I was told change was made to avoid a “fine”. And other location was not to far away. Why am I even picking pick up and drop off locations when they keep getting changed last minute? So frustrated with this experience. And if moving to a farther location was needed, what if it put me over the miles, would I get charged? These questions were not clearly answered, and over all the conversation with representative was more like “too bad”.
Michael BEverything went well, I am just waiting since I got charge pre estimated payment and after I return the equipment. Hopefully I don't get charge twice.
MARK JBuy a car freshener
Mark AComplete opposite of the clowns that ran me around looking for my equiptment
britt sWas very good experience
JOSE Pdirty van inside and out low fuel level
Miguelangel TExcellent customer service!
Kyle DEverything was ok
william aThat’s is excellent
GHASAN KKeep up the good work, good equipment conditions. Good service...
DANTE TAgain a liquor store but no problems.
Michael VGreat customer service!
TOMI SGive to the customer more attention especially when he returns the vehicle since they just got the key and never checked if it was ok or not, and I got charged for gas when when I returned the truck with more gas than I got it.
leopoldo c