Great customer service!TOMI S.
Customer Reviews for Big Time Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Give to the customer more attention especially when he returns the vehicle since they just got the key and never checked if it was ok or not, and I got charged for gas when when I returned the truck with more gas than I got it.leopoldo C.
Easy in/out friendly/helpful/efficient service by the representative at this location.SAMUEL B.
Overcharging for very minimal difference in fuel amonut. They charged me 64 dollars only for at most $5 gas difference. No customer service at the location. They just have your credit card information and charge for their desired amount and email it later. When I called, they told me you did not put gas at all while I did, if this is not insulting the customer what is so?!? I am not a new Uhaul customer, and I am aware of the contract rules but the location in Saipane drive in Spring Valley is the worst location from the customer service aspect and fairness in charging.ROGHIYE K.
Very prompt and courteous. Helped me back the trailer into his lot.SHAYNE R.
El cliente no dejó un comentario.LUIS S.
El cliente no dejó un comentario.ANDREW A.
Frank was terrific! He was friendly and very helpful. The next time I move I will go out of my way to go to his location to rent a moving truck.William S.
El cliente no dejó un comentario.DARRELL J.
El cliente no dejó un comentario.Albert V.
El cliente no dejó un comentario.SANTIAGO B.
El cliente no dejó un comentario.WALTER H.
El cliente no dejó un comentario.Francisco M.
Trailer was not secured into my hitch, so when I loaded the car, the trailer became loose and hit my car.Leonardo G.
Convenient location but limited parking. Van was dirty inside & out. They didn't give me any paperwork when I picked up the van, said it would be emailed/texted. Never received. Only 1 person working when I returned the van. Clerk was busy and said he would email/text my receipt. Never received. I had to go online to Uhaul.com to get a copy.DIANNE C.
El cliente no dejó un comentario.Ralph J.
Really call the customer and tell them you won't have their rentals instead of just telling them you did. Don't charge them twice and hold up their money for a week. Be knowledgeable about the auto transport if you offer it instead of making your customer climb through their window or back door and get bruised up. And don't make the whole process to pick a Uhaul take an hour in a half in a sketchy liquor store where there is almost no cell service. Also if I have to drop of the truck and trailer at two different locations then tell meâ€¦.that information was not even on my email from Uhaul but when I went to drop it off I found out about it.ASHLEY B.
I had a chance to rent a truck but an ealert came up in the screen saying that I owed $235 dollars when I don't even remember renting a truck back in April under my name they say I owed over due expense what gives u haul???ROMMEL S.
El cliente no dejó un comentario.Arturo U.
El cliente no dejó un comentario.Menna Z.
Quick and easyJonathan R.
El cliente no dejó un comentario.Kirk D.
The facilities were great. UHaul however I would not recommend! We were 10 minutes late turning in the truck and you guys charged me $50. I want my $50 or else I'm going to yelp about my experience.Tychicus S.
El cliente no dejó un comentario.RACHEL M.
El cliente no dejó un comentario.Danilo H.
El cliente no dejó un comentario.Cody A.
No stressERNEST A.
El cliente no dejó un comentario.PATRICIA B.
Due to COVID situation, they should have at least a sanitizer or cleaning supplies in the truck.efren E.
El cliente no dejó un comentario.JONATHAN R.
El cliente no dejó un comentario.JADHIEL M.
El cliente no dejó un comentario.Ernest O.
Great work so far. Wonderful people at the store location. Very professional!CHRISTOPHER W.
El cliente no dejó un comentario.HORT S.
Wait timeJoann C.
Called be as soon as one was available â¤ï¸TIFFANY M.
El cliente no dejó un comentario.ROLAND A.
Very positive and friendly service. Much thanks and I appreciate the service.justin U.
El cliente no dejó un comentario.Kristopher C.
El cliente no dejó un comentario.ROLAND A.
El cliente no dejó un comentario.Natalie P.
This was the ONLY 15ft within 100 miles of my location. I booked in advanced and the DAY OF they tell me they couldn't locate one. It was dirty and the man was rude. I had movers on the way to my home. Had that not been the case I would have waited for something else. HORRIBLE experience!!! Paid over $2500 for one way trip.Danielle P.
I called uHaul 3 times to get support, once was hung up on, the second time the gentleman wasn't very helpful and then hung up, then when returning the vehicle I called because it couldn't get reception to auto return (after 4 failed attempts) i called uHaul, the lady who answered my call was extremely rude and when I asked to speak to a supervisor she transferred my call to the return location. I haven't experienced such lack of professionalism in many years, UHaul truly needs to train their employees on proper customer care. All employees i spoke to did not appear to be happy with their jobs. The Location where dropped off the vehicle did NOT follow CDC guidelines on proper PPE to prevent the spread of covid. Only one employees wore a mask, improperly at that. I wish there uhaul had competitors because I doubt I will use uHaul again or recommend them in any way. Worst experience ever.Gregorio H.
El cliente no dejó un comentario.Larry L.
El cliente no dejó un comentario.KENDALL RAY H.
No improvements necessary for the drop off.TIMOTHY A.
El cliente no dejó un comentario.Martin F.
El cliente no dejó un comentario.Sherone R.
El cliente no dejó un comentario.Noemi T.
El cliente no dejó un comentario.Mishelle B.
El cliente no dejó un comentario.HUGO Q.
There is no cell phone signal at this site. It took me over 30 min just to pick up, causing delays with my appointment time on the back end. The vehicle was dirty and dusty. The AC is the vehicle didn't work, and it was just a bad experience from the beginning alllllllllll the way to the end. The location worker Yasif (don't know if that's how you spell his name) was awesome. Good soul he really went above and beyond to help my out, so kudos to him. If it werent for him being so helpful, and kind I would have rated everything a negative 10.alexander M.
The back of the van was dirty and sticky looks like it hauled hay or something, it wasn't totally full of fuel but close enough, the van had a traction stability light on , the store wasn't ready and wanted to charge me almost double the reservation amount. The van other than that was good rig, the front rotors need replaced the chatter bad when they get warm .John S.
El cliente no dejó un comentario.jazmin S.
El cliente no dejó un comentario.Christina G.
Unit was really gross. Tons of dog hair and food crumbs. Window super thick with bugs. And sticky on surfaces.DARYL D.
El cliente no dejó un comentario.Esteban J.
El cliente no dejó un comentario.Suzette C.
El cliente no dejó un comentario.wigberto M.
Did not speak english well. Was not able to answer questions. Had me dropping off rental 3 hours away :( tight parking.Nguyet N.
I have nothing nice to sayroberto A.
El cliente no dejó un comentario.marlon O.
Definitely need more improvements to the app. Wasted about 20 min. trying to obtain the rental and then ended up walking in the store to find a clerk and added another 20 min. If I would've known, I would've stuck with the original way of obtaining a rental. Other than that, definitely love that you have more locations now!Christopher L.
I was charged multiple time for my order and did not receive a military discount. I would not recommend.Jacky T.
El cliente no dejó un comentario.stinnett Z.
Quick and simpleAntonio M.
This is not a uhaul drop off its a liquor store. Three men didn't know how to take the trolley off the truck, took them almost two hours. So unprofessional. Only use actual usual places as drop off locations, no one working knew what to do and there was no room to park the truck or trailer. I drove for 10 hours straight, unpacked for three hours and then spent 2.5 hours watching them try to remove the trailer and have the video to prove it was ridiculous.Eryn R.
El cliente no dejó un comentario.jessica V.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.LETREY M.
El cliente no dejó un comentario.Chloe V.
Cell service with verizon was really bad and took over an hour to get through the process of checking in, plus area is really scaryChristie K.
When I arrived it was a crowded small parking lot at a liquor/convenience store. I had difficulty finding a place to even pull into. Eventually someone moved a car that was blocking the lot. It took some time for someone to find a small hammer with which to loosen the trailer from the hitch. Then I was told they would not give me a receipt which made me feel uncomfortable.Stephen C.
Some type of acknowledgment of the equipment being returned would be nice.Grace E.