Customer Reviews for Big Steele Trucking & Core Buyers
(Distribuidor de U-Haul del vecindario)

55 comentarios

12519 Crosby Lynchburg Rd   Crosby, TX 77532

(281) 462-9003

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 5:30 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 462-9003

12519 Crosby Lynchburg Rd
Crosby, TX 77532

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 9 a. m. - 5:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rosalyn B. 
Clasificación:
1.0

The man running that location, Jermaine, charged me a cancellation fee when I did not cancel my reservation. My reservation was for 4:15pm and we got there at 10:45am and picked up the car hauler. He said it was for 8am and when we didn't show at 8 he cancelled it. I never received a cancellation noticed. We picked up the equipment and returned it by 3pm the same day. This is unacceptable.

Chat J. 
Clasificación:
1.0

I was told I wouldn't be charged for the gas being on E when I picked up the truck and to leave it on E when I returned it. I left it on 1/4 tank. Then, the guy said he would mark it as a call ahead drop off. The day I went to drop it off, we wouldn't get the app to work so he said yea that happens a lot. He said you shouldn't get charged anyways since it's a holiday and they are closed. I was charged $36 for gas and the drop off! Horrible horrible. Never again.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G. 
Clasificación:
5.0

Everything went well, only thing needs to be improved is your website. Locations and trucks available needs to be more accurate

Stephanie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

EthelKathryn W. 
Clasificación:
1.0

Went to pick up the truck and trailer and it was dirty and not well maintained.

Jamie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samson S. 
Clasificación:
1.0

Staff lied.

Tierney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar G. 
Clasificación:
3.0

They gave us the wrong truck and it was empty and we had a half of tank when returning it and they charged my card for gas……. I am trying to get ahold of unsullied for a refund……

Terri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA M. 
Clasificación:
4.0

Gentlemen that checked us in was extremely nice and helpful. The only downside was the lot was muddy. We will use that location again.

Tara P. 
Clasificación:
5.0

Need to fix driveway and parking lot. Pot holes and mud. I nearly gotten the rental stuck when I picked it up

Allen III S. 
Clasificación:
5.0

The couple super cool very helpful...they also have movers to help.

Alexis J. 
Clasificación:
5.0

Very friendly guy and great customer service!

ADAM TRAVIS L. 
Clasificación:
3.0

The place I dropped the dolly off at was pretty muddy and there's limited room to turn around, but I got through it. I just spoke with someone over the phone who told me where to drop it off. I was kind of expecting to turn it over to a person, but dropping it off in the small muddy lot got it off my hitch so I could do other things. I was able to clean the tires off in half a block without dumping the second kit. It's all good.

DOUGLAS C. 
Clasificación:
5.0

Nothing! Owner was so nice if I ever move again I will use this location AGAIN!!! Thank you!!!

Dianna L. 
Clasificación:
5.0

Great customer service. Really professional and nice people. Fast and convenient!!

ANTHONY A. 
Clasificación:
3.0

The trailer I got did not have tail lights I stopped at homedepot and purchased a trailer pigtail. It did not fix the issue.

Shane C. 
Clasificación:
1.0

This location is not clean and needs attention. The office is a house and the owner place is not presentable to be a business.

MARK ANTHONY P. 
Clasificación:
5.0

I was so pleased with the service that I gave a shout out to U Haul on Facebook. U Haul took care of ALL my moving needs. I was definitely impressed. I've used uhaul for several years from California which is where I lived 40 years now I live in Louisiana and very very impressed.

stephanie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATASHIA R. 
Clasificación:
1.0

Attempted to charge for gas, it was at or more than when I rented it.

Russell V. 
Clasificación:
5.0

Great experience with pickup and drop off. Another satisfied customer! Gracias

Thu L. 
Clasificación:
5.0

Awesome and kind customer service!!!

JACQULYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey W. 
Clasificación:
5.0

The young man was just as nice as he could be. He unloaded the trailer. We could not Thank him enough.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy R. 
Clasificación:
3.0

The safety chains on the car hauler were broken. Although these are secondary they should be working. They said they had reported to u haul to be repaired but u haul is not helping.

REX C. 
Clasificación:
1.0

When we dropped off the trailer on 8/9/21@1205, the person said it was the wrong drop off point even though the reservation in my hand said it was correct. They took it anyway saying I may owe extra. I called Uhaul and after waiting 10 minutes, explained the issue. She put me on hold for a few minutes and then said it was taken care of and I would receive a receipt by email. As of 8/10/21@1600 I still had no receipt I tried calling the drop off location but there was no answer. I pulled up the reservation online and nothing had been done. I called Uhaul back and after waiting 45 minutes, explained everything again. She tried contacting her manager but could not so she wrote a report. I finally received my receipt on 8/11/21@0758. Don't know what went wrong but two people did nothing to resolve the issue which is unacceptable. ¡Gracias!

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk J. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
5.0

The couple are very nice and helpful. Location was easy to find and pickup was smooth I will be back in the future

Alexis J. 
Clasificación:
1.0

It was awful. Pickup took 1 1/2 hours. I was completely alone for dropped and had to enlist the help of a neighbor to get trailer unhooked. Also, the location was a mud pit for pickup and drop off.

Terri O. 
Clasificación:
1.0

El cliente no dejó un comentario.

VERONICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNISE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
1.0

The gent that operated the facility was ok. He was knowledgeable and courteous but the facility was far below any haul facility I have ever been to.

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elias F. 
Clasificación:
2.0

Parking lot needs improvement. Had to drive through muddy areas.

Raymond B. 
Clasificación:
5.0

Great customer service.

TAYLOR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zequazha W. 
Clasificación:
5.0

Nada

george B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Placid F. 
Clasificación:
5.0

Everything was fine except for the price. I feel a dollar a mile is a bit pricy

Syed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAMANTHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE C. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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