Customer Reviews for Big Oak Center Storage
(U-Haul Neighborhood Dealer)

65 reviews

13300 E Hwy 20   Clearlake Oaks, CA 95423

(707) 998-0145

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 998-0145

13300 E Hwy 20
Clearlake Oaks, CA 95423

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Compani 
Rating:
5.0

Customer did not leave a comment.

JAMES COMPANI 
Rating:
5.0

Customer did not leave a comment.

STEVE MONSON 
Rating:
4.0

Not his fault he could not give receipt. He had to email it latter.

Christopher Lindeman 
Rating:
5.0

All good

Ken Nicholson 
Rating:
1.0

the Man was not helpful i had to call to get another truck my self at first he tried to give me a truck with the check engine lights on and a low tire i asked why would you have a rental truck listed that is not working properly and he just shock his shoulder and said he didn’t know ? and then when i called customer service the lady was extremely professional and got me in another truck i was thankful for her ! but this time i was given NO paperwork for the truck and it ran very ruff it also cost me $97 in gas ⛽️ there must be an issue with this truck also …. i feel i should not be charged for either of theres defective trucks ! im very unhappy and this is very poor service

Cheryl Swank 
Rating:
4.0

Customer did not leave a comment.

Richard Worthan 
Rating:
5.0

Customer did not leave a comment.

Chris Corn 
Rating:
5.0

Customer did not leave a comment.

Cecelia Morrison-stamps 
Rating:
5.0

Birdie was great!

Cecelia Morrison-stamps 
Rating:
5.0

Exceptional customer service. Highly recommended

Fay Whited 
Rating:
5.0

Everything was great.

Colleen Estrada 
Rating:
5.0

Roberta the manager is great. She is A+ in customer service.

LISA WILEY 
Rating:
5.0

Nice people. Good spot.

David Yahn 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MELVAN 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Olson 
Rating:
3.0

No one was there when I arrived to return the truck, just a drop box in the side of the building for the key and then a charge appeared on my bank account for $48.26 and I have no idea what I was charged for.

Patricia Charron 
Rating:
5.0

Really professor. Clean and welcoming environment. Thank you

WILLIAM MELVAN 
Rating:
5.0

Excellent service!

Mircea Codrean 
Rating:
5.0

Customer did not leave a comment.

Richard Micwilliams 
Rating:
5.0

Very nice people

Tarah or Randy Weaver 
Rating:
5.0

Customer did not leave a comment.

Carmel Garcia 
Rating:
5.0

Customer did not leave a comment.

Chris Lindeman 
Rating:
5.0

Very professional.

WILLIAM MELVAN 
Rating:
5.0

Have a electric gate with a code to put the truck and keys away after hours

Richard McMullen 
Rating:
5.0

Customer did not leave a comment.

Stephen Sellers 
Rating:
5.0

Customer did not leave a comment.

Christopher Kemp 
Rating:
5.0

Customer did not leave a comment.

David Lewis 
Rating:
5.0

Customer did not leave a comment.

Ryan Leclair 
Rating:
5.0

Customer did not leave a comment.

Michael Webb 
Rating:
5.0

Customer did not leave a comment.

Jackie Shelafoe 
Rating:
4.0

Customer did not leave a comment.

Judy Heeszel 
Rating:
5.0

Customer did not leave a comment.

les andrews 
Rating:
5.0

Customer did not leave a comment.

Jason Egger 
Rating:
3.0

The location itself was ok, and the people running it were great, but having to drive nearly 80 miles to rent a truck was disheartening. Not to mention the roads into and out of the location are quite difficult to navigate with a 26 foot truck.

Wayne Sasuta 
Rating:
5.0

Not a thing... Birdie made a daunting job a more pleasant experience!

Mark Duncan 
Rating:
5.0

Customer did not leave a comment.

bob scudero 
Rating:
5.0

Customer did not leave a comment.

Tammy Rossi 
Rating:
5.0

Love doing business with Big Oak Center Storage. They are so helpful and very friendly. We keep going back for all of our storage and truck rental needs. They are doing a fantastic job!

Cory Franks 
Rating:
5.0

This is a complaint against UHaul scheduling and not Big Oak Center Storage. When I reserve equipment, I expect it to be reserved. Too many times UHaul has called me to say my equipment is not available and look to find it in a different location. In this case, I reserved it in Cotati, CA and had to drive about 45 minutes out of my way to pick up the equipment in Clearlake Oaks, CA. This is annoying and a bad business model.

Christopher OHare 
Rating:
2.0

My original location was Ukiah.

robin sparkman 
Rating:
5.0

not have to wait for your cash deposit to be mailed by check

charles carpenter 
Rating:
5.0

The lady who helped us was so nice and friendly. The location was tidy and neat and right next to a big gas station. This location went above and beyond to make us welcome. A+

SCOTT ROESLING 
Rating:
3.0

Customer did not leave a comment.

Bryce Fuleki 
Rating:
5.0

Nice ride.⁹

Jim Warford 
Rating:
4.0

Nothing! Roberta (Birtie) Great to deal with, clean yard.

RICKY BRINDLE 
Rating:
5.0

Always Excellent service . They go out of their way to accommodate your needs . I have rented trailers here many time and have Never had a bad experience

JAMES COMPANI 
Rating:
3.0

Customer did not leave a comment.

LISA FLORESRENTFROW 
Rating:
4.0

The truck wasn't assigned for the 24/7 option but the staff figured it out and got me on my way.

MARIA TARTAGLIA 
Rating:
5.0

Very personable customer service. Thank you

DAVID SUTTON 
Rating:
5.0

Customer did not leave a comment.

James Hicks 
Rating:
5.0

Customer did not leave a comment.

JAMES HICKS 
Rating:
2.0

Lacked attachments or accessories for towing motorcycles. No ratchet straps, wrong electrical connection and no adapter available.

MATTHEW LEE 
Rating:
5.0

This dealer had no tow dolly and gave me the option to pick up a dolly anywhere on my way to the destination where I needed it. For the price of a local return of around $ 40.00. I would have what I needed and My local dealer has equipment to rent to the next customer. This was the understanding. My Dealer here in CLO made the arrangement where I could pick up my Dolly needed.

PETER SENKOWSKY 
Rating:
5.0

Customer did not leave a comment.

mohammad saeiq 
Rating:
5.0

Customer did not leave a comment.

Poppy Carter 
Rating:
5.0

The location was not the original location I reserved the Uhaul at. It was over an hour from my original location. I was very upset at the amount of time it took a d the number of calls made to get some sort of compensation for being made to drive further than originally planned. I was extremely disappointed and will not be using Uhaul in the future. The gentleman at this location in Clearlake Oaks was very understanding of my frustration and went above and beyond to make me feel appreciated.

Sarah Leoni 
Rating:
3.0

The only issue I had was that the employee stressed on the importance of having the truck back by 9:30 am the following day because it was reserved for another customer. I was there at 9:30 am and so was the individual that reserved the truck, however the door was locked with a note on the door stating they were in the hallway in row o. There was no row o. Myself and two other customers looked every where and couldnt find not one person who worked there anywhere. The other customer ended up leaving and I ended up dropping truck keys in the box. She knew at least 2 people were scheduled to be there at 9:30 am in which she should've been present. Bad for business and very unprofessional

SARAH LANIER 
Rating:
5.0

Service was great!

BEVERLY JONES 
Rating:
5.0

Customer did not leave a comment.

POPPY CARTER 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN OGULIN 
Rating:
5.0

Customer did not leave a comment.

GLEN LEROY HUTTENLOCKER 
Rating:
5.0

Customer did not leave a comment.

Carl Leatherwood 
Rating:
5.0

Customer did not leave a comment.

Mike Jacob 
Rating:
5.0

Customer did not leave a comment.

ruben hernandez 
No reviews have been submitted for this location.

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