Customer Reviews for Big or Small Vehicle Repair
(U-Haul Neighborhood Dealer)

74 reviews

715 Lakeshore Dr   Fond du Lac, WI 54937

(920) 933-1550

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 1:00 pm - 5:00 pm
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(920) 933-1550

715 Lakeshore Dr
Fond du Lac, WI 54937

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 1:00 pm - 5:00 pm
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Love these folks. Helpful and kind.

Jonathan Gripe 
Rating:
5.0

Excellent location to rent from very helpful and knowledgeable

Garfield Rowe 
Rating:
3.0

Customer did not leave a comment.

Jonathan Gripe 
Rating:
5.0

Customer did not leave a comment.

THOMAS BASCHE 
Rating:
4.0

Customer did not leave a comment.

Paul Gedlinske 
Rating:
5.0

Customer did not leave a comment.

Tom Stover 
Rating:
5.0

Customer did not leave a comment.

Monica Schneider 
Rating:
5.0

Customer did not leave a comment.

Ronnie Kohn 
Rating:
5.0

Customer did not leave a comment.

Dale Liepert 
Rating:
3.0

Customer did not leave a comment.

Brenda Vandehey 
Rating:
1.0

I had to drive 15 miles to get the trailer and there are two large UHaul stores with in a mile of me. The tire was flat, had to wait to have it replaced. It is mandatory to take the extra insurance at these mom and pop places, obviously it must be how they get paid. My insurance fully covers trailers so it is a rip off in my eyes This survey is messed up. Lost a ton of roadside assistance places that didn’t happen

Chris Morth 
Rating:
1.0

Customer did not leave a comment.

Russel Longrie 
Rating:
2.0

Was charged a $25 cleaning fee and it was cleaner than when we picked it up. Dropped off after hours

Terry Ellenbecker 
Rating:
3.0

Customer did not leave a comment.

Sharon Gramza 
Rating:
3.0

Disappointed that I swept out the trailer and truck bed and still charged a $25 clean up fee on each?

Byron Lowery 
Rating:
4.0

Customer did not leave a comment.

Ronald Hansen 
Rating:
2.0

Was address on my contract agreement as drop-off location however in the uhaul system it provided an entirely separate address 10min north. So, they wouldn't take the trailer even though the contract I had said it was the location, because their system said a different drop off location and they didn't have space.

Pamela Neville 
Rating:
4.0

Actually have fuel in the truck so the first thing that I do once I pick it up doesn't have to be to go to the gas station.

Steven Nelson 
Rating:
5.0

This place was accommodating and was very pleasant to deal with. Will go with this company again if I need any U-Haul rentals.

Rob Goncalo 
Rating:
3.0

The truck hadn’t been run or the snow cleaned off, Data was poor so it was hard to do online check in, the rear gate of the truck was unlocked when received,

James Daniels 
Rating:
5.0

Customer did not leave a comment.

Richard Lawrence 
Rating:
5.0

Customer did not leave a comment.

Stanley Ramaker 
Rating:
4.0

The people working were very very nice. The windshield of the truck we rented was filthy on our way back from our storage unit The sun hit it and we could barely see anything. The inside needs a better cleaning.

Jaime Labrec 
Rating:
4.0

Mix up in pickup which we never understood? We did everything right and someone did call us to confirm pickup in Fond du Lac on 8/7/2021, but because WE DID NOT CHECK IN ON THE WEBSITE, we were very unaware the place we were to pick it up was closed on Saturday and they asked us online to pick it up on Friday! This should have told us on the phone confirmation! Be very careful on telling everyone for their convenience check in can be done online! I, myself, never check in online unless it is a reoccurring business that we use on a regular basis! It caused us very unnecessary panic before a long trip. Otherwise, we were very impressed!

robert rahmer 
Rating:
1.0

Don't go there, My pickup was @ 9:00 AM got there nothing was ready, I did a pre Registration for pick up. I found my Trailer blocked in by a dump truck, and had to jockey around to get it out, had to wait until they found shipping pads, then had to wait for some one to show up and inspect my hook up. Now it's almost 11:00 AM. I think I should of been compensated for the hassle.

Mark Anderson 
Rating:
5.0

They were Professional and very nice.

Patricia Bolduc 
Rating:
1.0

I was charged a cleaning fee on the equipment that is absolutely no justified and bogus. The truck was returned exactly how I received it and was swept out by myself. Apparently they want to find ways to charge someone.

JASON PIETRZYK 
Rating:
2.0

If there is a designated pick up time, the location of the business should be open and ready for pick up. We were 45 minutes later then our designated pick up time due to no one being at the location and the location not being open.

Matthew Zarlengo 
Rating:
4.0

Nothing. Customer service was phenomenal, Friendly, timely

Renate Newcomb 
Rating:
5.0

Called on sunday they answered phone and were friendly

Jesse Albright 
Rating:
1.0

This place was creepy! The open sign wasn’t turned on and when I went in it was very dark. The building does not look very well maintained, so I honestly thought I was at a former U Haul location. The person working was alright, but the building gave me the creeps. This next comment isn’t in relation to this location, but is in reference to my reservation process. It was very hard to place an order for multiple days online. I consider myself pretty text savvy as a millennial, so the fact that I had difficulty making a reservation means your website needs some work, in my opinion. Also, more frustratingly, is the fact that the time that the U Haul is due is not clear. I received a late fee for turning my U Haul in at 4:30pm. The attendant said it was due at 8am but in correspondences I received it did not say that was the time due.

mark bollom 
Rating:
4.0

They were very nice and helpful, truck was clean and ready to go. BTW It drove and road very well, comfortable

Sherlynn Siragusa 
Rating:
3.0

Customer did not leave a comment.

Laurie Hartman 
Rating:
5.0

nothing at all

Roger James 
Rating:
2.0

Wasn’t the location I selected. Went to the wrong location first cause that’s where I was supposed to get it. I did the online check-in but that didn’t matter they still needed everything that I was supposed to not need by doing that online check-in. I had to ask them to clean off the truck as it was covered with snow. They told me the truck hadn’t moved in about a month so I needed to check the tires and make sure everything was good to go. In my opinion if I’m picking up a truck it should be ready to go.

Joshua Den Hartog 
Rating:
4.0

Customer did not leave a comment.

Blanca Silva 
Rating:
5.0

Customer did not leave a comment.

James Ward 
Rating:
4.0

Have rental truck available at the location where it was reserved and planned to be picked up.

jacqueline clark 
Rating:
5.0

Customer did not leave a comment.

Amy Petersen 
Rating:
5.0

Customer did not leave a comment.

Joseph Wagner 
Rating:
1.0

Very dark not friendly one bit

Katie Petit 
Rating:
5.0

The location was excellent... but U-HAUL itself was an absolutely horrid experience!

sarah carrimon 
Rating:
5.0

Customer did not leave a comment.

Lyndsey Seewald 
Rating:
5.0

Customer did not leave a comment.

William Brusky 
Rating:
5.0

Customer did not leave a comment.

PAT MOLITOR 
Rating:
4.0

Customer did not leave a comment.

Terry Holst 
Rating:
5.0

Thank you U haul staff you made my trip pleasant

EDMOND HARROLD 
Rating:
5.0

dropping the trailer of was pleasant.

Jose Figueroa 
Rating:
5.0

Customer did not leave a comment.

DANIEL CRESS 
Rating:
3.0

The truck wasn't where the app said it was be (said it would be behind the building and it was pulled ahead of the building). Non-location based, the online check in was terrible. It took 10 minutes to get verified - it would have taken less time to check in at the desk.

MacKenzie Krantz 
Rating:
5.0

The staff was super nice and made everything easy for me! If i ever need to move again i would use them hands down. I would also recommend them to anyone.

Alexandra Shepherd 
Rating:
4.0

Customer did not leave a comment.

Tony Sizemore 
Rating:
1.0

Very hard to find. Dirty, and the personnel where very rude! This is the second time I have had a horrible experience with uhaul. I doubt I will be using you again unless the customer service improves.

Christina Tommila 
Rating:
2.0

When dropping off keys both my friend who was helping me move, and my mother fell due to ice. There was no clear indication as to where the truck was suppose to be dropped off.

Tabitha MacKenzie 
Rating:
4.0

Customer did not leave a comment.

STEVEN PENCE 
Rating:
1.0

Asshole charged me about $100 because I didn't fold all of the blankets, and there were a few leaves in the back.

WADE DENMAN 
Rating:
5.0

Customer did not leave a comment.

Matthew Gundrum 
Rating:
5.0

They are SO NICE!

Ashley McConoughey 
Rating:
3.0

Customer did not leave a comment.

Roy Ramirez 
Rating:
1.0

I called and notified this drop off location that I was going to be approximately 15 minutes late. They indicated "no problem at all" and I was subsequently charged an additional day. I have been a regular user of uhaul but will explore all other options in the future before utilizing uhaul again.

ANDREW J. Pipping 
Rating:
3.0

Customer did not leave a comment.

Kent Stuiber 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn Schwartz 
Rating:
3.0

Customer did not leave a comment.

gregg schoeneck 
Rating:
3.0

Customer did not leave a comment.

Laurie Keplin 
Rating:
4.0

Very good people and the male half of the operation helped fix my tail light and I was on my way...Thanks

robert randerson 
Rating:
5.0

Couple were so helpful, best ever service.

Anne Vang-Lo 
Rating:
2.0

Friendly; helpful personel

MARK MAJEWSKI 
Rating:
4.0

The staff here is very friendly and has great customer service. before i got to pick up here in fon du lac it was a nightmare trying to get a 17ft in madison wi. I booked a 17ft a month in advance and they kept giving me a 15ft. I called corporate office 3 times and finally on the fourth try they gave me someone who could help in in traffic. Everytime i had called my confirmation would come up different

LUATXEE XIONG 
Rating:
5.0

Nothing

MATT LEMEROND 
Rating:
2.0

Make sure they give you the location to pick up the Uhaul.

Blake Strasser 
Rating:
4.0

Customer did not leave a comment.

TOM VANRIPER 
Rating:
2.0

Customer did not leave a comment.

GARY TODDISH 
Rating:
3.0

Customer did not leave a comment.

CHEUN SONG 
Rating:
3.0

Very nice and friendly.............

judy rising 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top