Customer Reviews for Big Green Storage
(Distribuidor de U-Haul del vecindario)

175 comentarios

3580 Shenton Rd   Nanaimo, BC V9T5A3

(778) 841-0321

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022 - 7/3/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(778) 841-0321

3580 Shenton Rd
Nanaimo, BC V9T5A3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022 - 7/3/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

Hi. There were some safety issues with the van that required attention, but notes were taken and I am confident that the issues will be resolved. The lady (I didn't get her name) was extremely helpful and made it all a good experience.

Linda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

pam H. 
Clasificación:
5.0

The agent, Taylor, Was extremely helpful and pleasant. You need more of these kinds of agents! She is exceptional.

Natasha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petra V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
3.0

Open hours are too restrictive, improve operating hrs

DALE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan J. 
Clasificación:
5.0

Location of pickup and drop off was a great experience, as the person helping with friendly and professional.

Travis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon B. 
Clasificación:
4.0

We reserved a truck and it was not there for pick up, not much of an apology either.

Robert W. 
Clasificación:
3.0

I got the van on a short turn around. Box was dirty. Windshield on the inside was dirty. There were only 3 blankets available. However. I needed it and it was available.

Wade A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell T. 
Clasificación:
4.0

Keep doing what your doing and how your doing it

Lorne B. 
Clasificación:
5.0

N/C

Hannah S. 
Clasificación:
4.0

They did not have all the furniture blankets I ordered which was a real headache and I wasn't able to fully cover my stuff. Otherwise it was ok.

Omri S. 
Clasificación:
5.0

Staff at drop off were extremely friendly and quick to assist. I like how they checked if the vehicle required any service prior to begin redeployed to the next customer. Friendly and personable service.

Dean D. 
Clasificación:
5.0

Absolutely top notch service!! Good trucks and excellent service. We'll done!!!!!

RONALD E. 
Clasificación:
4.0

Very friendly and accommodating.

SLOANE W. 
Clasificación:
5.0

Keep the gas tanks full. Asking someone to return a vehicle with precisely 3/8 of a tank, when the gas gauge in the vehicle has no such volume indication, is ludicrous. The gas gauge only shows 1/4, 1/2, 3/4, and full. There's no 3/8 showing, therefore requiring it to be returned with precisely 3/8 of a tank is incredibly annoying and rude. Everywhere else that rents vehicles keeps them full and they are returned full. It's easy to fill up a tank. It clicks and stops filling when it's full. Simple. How about putting your customers first, and choosing not to unnecessarily complicate something that is simple.

JULIAN J. 
Clasificación:
4.0

I did on line drop off of my truck rental and it was very easy to do.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela U. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON O. 
Clasificación:
5.0

Friendly service, good equipment, and lots of selection of vehicles.

DOUGLAS R. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT M. 
Clasificación:
5.0

Excellent service and consideration !!!

PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER S. 
Clasificación:
5.0

This location saved the day when the other location didn't have my truck ready. The other location was not at fault for that either the previous renter did not return on time.

JENNIFER R. 
Clasificación:
5.0

Great people.

KERRY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYA S. 
Clasificación:
5.0

Nothing. Everything was great and explained to me very well. The cab was spotless and the box was also really clean.

Bryan O. 
Clasificación:
5.0

Pleasant staff person, the truck was clean and in great condition, and the rental affordable. A good experience all in all.

Kirsten C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan E. 
Clasificación:
5.0

Lovely young lady. This is what customer decide is all about. What a difference!

Robbie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
4.0

El cliente no dejó un comentario.

HUNTER Z. 
Clasificación:
2.0

When I picked up the vehicle I picked a different location for drop off as we wanted the 24 hour drop option. When we went to go drop off the truck we found that they changed the location. Not a big deal until we completed the check in thinking there was a drop box to only find out there wasn't. Did a chat to find out they couldn't change the check in or reverse the location so we could take it to a different location with a drop box.

Kelly M. 
Clasificación:
5.0

Taylor was/is a definite CREDIT to your company.

Robert H. 
Clasificación:
5.0

Taylor was professional, efficient and friendly! Very helpful.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN S. 
Clasificación:
2.0

I am giving a poor rating because I was very specific that I had to move my belongings from Nanaimo to Gold River. The agent messed up and put my travel from Nanaimo to Campbell River causing me to pay extra milage on my journey.

DAVID S. 
Clasificación:
5.0

Serviced by Taylor and she was very accommodating, friendly and professional. They also have container rentals at this location which she also helped me with. Great service would return and recommend

Cauldine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave K. 
Clasificación:
5.0

The rep that helped me was great. Everything was quick and easy. Thank you for another great uhaul experience.

AMARDEEP D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne M. 
Clasificación:
3.0

Clean the interior of the units. With covid being g so bad I was glad I brought my own Lysol wipes. I was constantly wiping it down and every time the wipes were black…. I was then told at the drop off location that they are not detailed Tell customers in a confirmation email that the u haul is classified as a commercial vehicle when booking on the ferry. I booked at over height and length. My reservation was canceled and told sorry…. I was lucky enough to get in the ferry as it was not full. But that is t the point

Colleen K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincente D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

Staff there were very efficient. Checked us in and got us on our way again quickly.

Michelle H. 
Clasificación:
1.0

El cliente no dejó un comentario.

RANJODH S. 
Clasificación:
5.0

Excellent service , friendly and helpful staff. I highly recommend !

Pamela U. 
Clasificación:
5.0

You were well organized and prepared to rent me the vehicle. You made the move easier, this was the result of your business being professional. Gracias.

Sergio T. 
Clasificación:
4.0

El cliente no dejó un comentario.

wendy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mari-Ann C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

Hi! I initially was having troubles returning the uhaul. But the woman at the front desk was beyond helpful once she arrived, and was so kind. She helped me before they even opened, and explained why the site no longer had a key box. She was incredible!

Sarah R. 
Clasificación:
5.0

Great customer service. Very personable and organized

Stacy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Taylor was fantastic! Thanks for the great service.

Matthew D. 
Clasificación:
5.0

Absolutely nothing to improve. Best rental experience ever. Would give them a 12 out of 10. Would recommend to everyone. Great prices and even better customer service. Treated like family.

Carley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anh N. 
Clasificación:
3.0

There was no where to park the truck. This location was full of shipping containers that blocked any place to leave the truck. Also, there was no obvious or well-marked key drop off slot.

Sherry A. 
Clasificación:
3.0

Very limited parking, not great for returning w/o an attendant. I was instructed to leave the key in the large Orange Uhaul key box on-site and could not find it. I ended up leaving it in the mail slot.

MARTIN S. 
Clasificación:
5.0

Customer service was great!

Christine L. 
Clasificación:
5.0

Very good customer service taylor always does her job perfect i would recommend renting from the big green storage in nanaimo:)

Adil Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devin W. 
Clasificación:
5.0

Lesscthanb5 minutes and we were on our way...suck a difference from the pick up location.

Glen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

Nice and courteous staff

Hakeem F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leona W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

I wanted to highlight how terrific Taylor was in ensuring we had a wonderful U-Haul rental experience. Her professionalism and desire to provide assistance was top notch. She anticipated our needs, secured access to the appropriate rental vehicle, provided us with important details/tips, and emphasized we could reach out to her anytime if there were any issues. We felt very supported, would gladly return to Taylor and the Big Green Storage for our rental needs, and will be referring friends to her in the future. All the best and high marks for Taylor. 10/10 Outstanding service!!

Randy A. 
Clasificación:
5.0

The customer service was excellent amazing personality and respect and was very welcoming i appreciate it and will go back again soon thank you

ADIL Y. 
Clasificación:
1.0

I booked on line was told the charge would be 114.00 it was more than double that for just over a 100 k trip. i paid less for a previous rental when I got on the ferry and added on a 6 hr journey after that. A complete ripoff!! I will not be using uhaul in the future if this is what Im to expect. I have used uhaul many times in the past each experience getting worse. The last truck prior to this was a gong show with no working headlights or wipers. just about died traveling with a terrible wreck of a uhaul truck in the snow at night. This last truck was pretty bad but we drove during the day. however I don't care to be quoted a price then receive a bill for double. Will not recommend uhaul ever and have learned not to trust your company . pS the girl at the rental place was nice and agreed I was deceived but could do nothing about it.

Makaely R. 
Clasificación:
3.0

The truck was clean. The service was fine. The truck was terrible. It was badly out of line and tough to keep on the road at times. Likely affected my gas's mileage a lot. I would appreciate a call back to square up on this.

Caleb M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
4.0

A small thing, re location. As it was my first time accessing your services, and knew where Shenton Road was, I wasn't exactly sure where you were. I drove past your entrance...after seeing the sign, not the number. Perhaps a more dimensional sign...or numbers? Don't recall seeing your numbers, but I may have miss this. Then when I drove in I wasn't sure where to park, leave my car, or where the office was. One of your staff was outside (though I wasn't sure she was staff until after calling out, can you tell me where the office is, and can I park here temporarily? and then recognized her once inside as an employee. Small things, however wanted to provide this feedback. Once having these questions answered, and I knew what was what, all went smoothly Staff were lovely and explained things well. Thank you for asking!

Sylvia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleem M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
4.0

A better place to leave car. And uhual just plain charges to much for small usages like mine. I'll think twice before renting again for a single day.

Darren E. 
Clasificación:
5.0

The customer service was great. Everything was very good. Thanks very much

roberta S. 
Clasificación:
5.0

Nothing. The woman who served me at this location was exceptionally efficient, kind, and friendly.

Michael M. 
Clasificación:
5.0

Best experience I have had with this specific UHaul location in Nanaimo dropping off the truck earlier today. Was greeted by a very friendly representative who provided amazing customer service, as well as so polite and easy to talk to. Would recommend 200%

Kayla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lu X. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH U. 
Clasificación:
1.0

Make a parking spot for uhauls and a sign for where to drop off the keys

Natasha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole B. 
No se han enviado comentarios para esta ubicación.

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