Great customer service. Ladies are friendly and helpful.
Marilyn L
Customer Reviews for Big Country Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cinnamon was amazing and very helpful with getting everything I needed for the move
Shane BThe ladies in the office are so friendly and knowledgeable!!! I would highly recommend this location to anyone.
Cinnamon JEquipment ready for pick and on my way
Marilyn L- There is no handle to ergonomically aid in pushing the roll door down all the way to easily latch on the 5x8 trailer. (In cold temps. its a hassle and a potential injury waiting to occur) - The swing doors are far more better, they don't get hung up on items that shift during transit and may be waiting to fall out upon you like the roll doors do. - Safety Dept. in UHaul needs to be proactive with these items.
wyane aEasy drop off after hours. Great location
Marilyn LGonna happen in a small town. Great folks at Big Country.
JAMES ZDrop off location not marked for drop off and was inadequate with lighting as it was dark when I dropped off trailer. Location did not have U-Haul signage either.
Howard FMake your online system easier for the location owners
Terri SThis location is excellent.
Robert LThis was the easiest U-Haul rental experience we've ever had !!! From the initial phone call for information through the entire rental process, your representative (CINNAMON JOHNSON) at this location was phenomenal !!!! She was VERY knowledgeable about the equipment, rules, regulations and charges. VERY friendly, accommodating to our needs and suggested helpful options to fit our circumstances. She knows her stuff and is an asset to your company !!!
Kathy JWas very pleased. No change
Anthony RThis location had the friendliest employees. This is the first time that I have ever enjoyed using uhaul services. Thank you to Big country storage. They made my rental great.
Brian PStaff was friendly and helpful. However, the office is somewhat difficult to find and the outside of the trailer was filthy and very off putting but the inside of it was clean, which was the greater concern. They had just put new tires on the trailer though and I was very grateful for that! Ridiculous that I had to drive 50 miles from my much larger home town and back just to rent a trailer for the timeframe I needed.
Cathy VStaff was very helpful and friendly. I will definitely use this location again.
Don SCinnamon made sure that our truck was ready on -time and in good condition, even calling in a service order the day prior to our pickup to ensure that we would have no issues.
Nikki LThe local dealer was excellent and really saved the day in the face of corporate Uhaul's indifference and disfunctional rental protocols.
Spencer PJust keep up the good work
Dave HIt would have been more helpful if I didn't have to drive an hour to pick the truck up. As it turned out I was late moving out of my apartment.
Tina SIt was a little hard getting that big of truck in that last row of buildings. We will be renting another truck we are ready to finish the move
Michelle DCinnamon was so helpful and had everything ready to go when I got there. 100% recommended!
Autumn GSpecial thanks to Maryland who stayed long after quitting time to assist me and help me get equipment returned and storage spaces rented for my personnel belongings. She made a very difficult trip end with pleasure.
Daniel BVery friendly and helpful
JOSEPH LVery good service
EDWIN GCinnamon was incredibly helpful and accommodating with our changed plans. Thank goodness for her.
ERIC KExtremely helpful and polite personnel personell!
Timothy FBig Country Storage was very friendly and professional. Will deffinately do business with them again!
WILLIAM GService was great, very friendly!! Website was slow delaying check in.
DOYLE DShe was very helpful and couldn't believe that the trailer was rented to me in the condition it was. I showed her the video of the tires and she was shocked. Very helpful by calling the reginal manager about the situation.
Sharon ACinnamon is always a pleasure to see
TINA Esuper friendly. in and out in a few minutes. Truck was ready for cross country move. highly recommend!
Cody DHow about not lying. I received an email stating “you have a 26' Moving Van reserved for you and guaranteed Thursday, 6/24/2021 at 3:00 PM” when I got there on that date there was no truck available. I was first told that I would have to drive 4 hours one way to get a truck. After complaining I was then told one was available 2 hours away.
KERRY PSo friendly & helpful
LONNIE KThe representative at Big Country Storage was phenomenal and deserves a raise!!
John WPicking up my uhaul was a nightmare. I had a very bad experience.
Livvy GThey did fine
Willard DVery easy pickup and return will use again!
Caleb OSuper lady at the office there in Douglas. Great experience!!! Very helpful.
RUSSELL PHad the equipment I needed , friendly and quick service
Ole SVery helpful in our return.
Jeff FExcelent service.
JACK KDo what you say when a person sets up pickup in advance instead of jerking them around and not having equipment ready and where it was supposed to be picked up at etc. etc. Nothing was right and delayed two hours. Charged wrong for the insurance etc. It wasn't this locations fault. It started in Casper and with the main office with everything being wrong
Therese LCinnamon was so amazing. She helped us tremendously. I would recommend this location solely on her customer service. Thanks for everything cinnamon!!!!
Peter Enever bothered to check in our uhaul return on time so I received emails saying we hadn't returned it 18 hours after we dropped it off.
Doug WGreat service. friendly atmosphere.
Doris EVery helpful
Jenni NThe people were great and were as helpful in every way
MICHAEL DGreat place
Jake WCinnamon and staff at Big Country Storage went above and beyond to make our check in of equipment hassle free.
Judi P