Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

564 comentarios

2240 Irving Blvd   Dallas, TX 75207

Horario

  • Mon–Fri
    7 a. m. - 8 p. m.
  • Sábado
    8 a. m. - 9 p. m.
  • Domingo
    9 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

2240 Irving Blvd
Dallas, TX 75207

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7 a. m. - 8 p. m.
  • Sábado
    8 a. m. - 9 p. m.
  • Domingo
    9 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Best U Haul experience I've had in the last 30 years. Great operators and the most efficient and well managed location in Dallas. Book ahead and the unassuming store front will not disappoint. We'll done and we'll be back soon for our moving needs. Thank you for focusing on what counts…the customer experience. 10 out of 10

Benjamin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario Alberto S. 
Clasificación:
1.0

I specified I needed a 10 hour rental and I was booked for 6. When I mentioned this to the rep was not helpful in explaining why they couldn't. She also spoke too low to hear anything she was saying. I was also charged much much more than I was quoted without an explanation on my receipt. If this is the type of service uhaul provides, I'll will be taking my business elsewhere.

Marco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Outstanding customer service

jeff S. 
Clasificación:
1.0

It was a horrible experience. Everything about it was fucked up.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND A. 
Clasificación:
5.0

Everything was great! There was a little issue with getting the payment processed, but I think that was more a mutual misunderstanding of the mobile check-in process. The people were kind and proficient.

Johnathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick G. 
Clasificación:
1.0

Money back

Windy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

belinda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G. 
Clasificación:
2.0

My reservation was cancelled without notice. Also I was charged extra for a fuel charge when I refilled the tank.

Erik C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
3.0

I tried to report a window fracture to the owner of the store I picked the van up from. When attempting to do so, the owner told me he was aware and that I didn't need to document through the app/online service. He was dealing with a customer at the time that was giving him an issue and because I did the self check/pickup was not really trying to assist with the problem I was bringing to his attention. I had to end up reporting claim to UHAUL directly.

Adrean J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destinae D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
1.0

The check in took forever

Temple A. 
Clasificación:
5.0

👍👍👍👍👍👍👍👍👍👍

INES M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
2.0

It took 30min to check out.

le david Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
1.0

The van did not drive well . Was not very clean on the inside . Needs lot of detail cleaning . An the back where you load your stuff smelt like poison . Worst uhaul I have ever rented.

Tabbatha Y. 
Clasificación:
3.0

The truck barely accelerated making the miles go up faster. Also the man from the location tried to charge my card for 2 times the amount that needed to be paid instead of calling me first he tried to charge my card and when I declined he decided to call me and I didn't not appreciate that yes the truck was late but he should have called before trying to charge my card 300 plus dollars when I only owed 113 extra.

TDarrius B. 
Clasificación:
4.0

This location is great people, I have no issues with C Market. However, Uhaul trucks have become trash and poorly maintained. Uhaul completely screwed us on Thursday. We were 30 min late picking up and they “re-allocated” our reservation and gave our truck to someone else. Didn't even take the time to call to find out if we were coming or not. I've never experienced such disrespect for customers.

Roger S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
5.0

The staff at this location were great. They were very friendly and helpful. Convenient location too.

Amy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lily S. 
Clasificación:
1.0

Very dangerous vehicle. The mirror was TAPED on…didn't notice until I started driving. Thank God I had my husband there. Vehicle pick up was in an extremely sketchy neighborhood and the guy behind the counter had no idea how to work the system. After explaining I already checked in…twice. He handed me the keys. Will not be renting again.

Mary H. 
Clasificación:
1.0

The staff was not helpful AT ALL and now only accepts an online check-in upon arrival, which is not a seamless or quick method. Based on the location of this Uhaul, quicker service would be preferred to ensure a timely departure for safety purposes. I will never be returning to this location again.

Barbara G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Sean knows his clientele, is always helpful and courteous. Good business

MICHAEL L. 
Clasificación:
1.0

The vehicle was given to me with a slashed tire which wasn't noticed until I was at my location with a full load and had driven on three major highways in Dallas. Extremely unsafe.

RYAN W. 
Clasificación:
1.0

The truck was filthy when I got in. I got stopped by the police because the headlight was out! Luckily he didn't give me a ticket because I had no idea that the light was out! So unprofessional! Never again will I use this location.

Maya B. 
Clasificación:
5.0

The best on service thanks so much

INES M. 
Clasificación:
3.0

Check engine light on. Seal off window making it whistle the entire time. Nasty. Arm rest torn off. I've never been in a moving truck this rough

cindy P. 
Clasificación:
4.0

I drove exactly 15 miles put in 1.5 gallons of gas in before returning and noticed this morning that they charged me another $7 for 2 more gallons of gas this morning. So not great and no body answers phone to discuss.

Marlow H. 
Clasificación:
5.0

El cliente no dejó un comentario.

INES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiara C. 
Clasificación:
3.0

-

Freddie L. 
Clasificación:
1.0

Client charged card seperate from Uhaul and had to callbank for fraud!

Ivan J. 
Clasificación:
2.0

didn't seem to have any of the information i made for the reservation (asked what size truck i needed, for how long, if i wanted insurance. The price i paid did not match the quote i was given ($43.95 quote vs 58.14 actual) even though i only drove it 7 miles. The person renting me my truck asked me if they could downgrade me to the 12 foot truck after i told them i needed the 15. Return was easy and quick

ELISIA P. 
Clasificación:
1.0

Worst experience Iv ever had when it came to a uhaul location and customer service.

Trevor F. 
Clasificación:
2.0

I got scammed on fuel consumption: drove truck 36 miles, filled 5.5 gallons… and they charged me for more gas. Worst U-Haul experience.

Julien D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Griselda R. 
Clasificación:
2.0

The customer service, if the truck is returned before scheduled time and refueled… the deposit should be returned. I paid 182.01 for what I thought would only be 82.01 and this was not explained by the associate.

BRIDNEY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

quinn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allison H. 
Clasificación:
2.0

When asking if clean besides excessive grass it should be asked/walked through as the vehicle smelled like weed. No guidance on how to identify the vehicle. The representative took a long time to complete the transaction - what was the point of doing it online.

Rachel G. 
Clasificación:
5.0

Good service

brent D. 
Clasificación:
1.0

Did not have the size of truck we reserved, did not have the additional equipment such as dolly and furniture roller so not sure what the point of making a reservation was. They could care less that people schedule and plan with the idea that a reservation will get them the equipment they, you know, made a reservation for. We had another rental scheduled for that location and we obviously will never use that location again.

Eric D. 
Clasificación:
3.0

When we dropped off the truck. They were not interested in coming out and making sure the mileage, fuel and truck were in order, so it made us a little afraid to drop it off without having confirmed they were taking possession. All in all our move went very well and the equipment was good. Just not the the best location to pick/up or drop off trucks, especially when you have really nice facilities close to where we were.

Adam V. 
Clasificación:
4.0

Booked the rental the day prior with no issues. When trying obtain my rental via the app the screen went blank. And proceeded to tell me I had no service/data on my phone. I had full bars and other apps were working fine. I then tried to use the website via Google to obtain the rental and was constantly told on the site that I was not at the location. I was standing directly in the store. The employee told me to call the support number. While on hold I continued to trying via my phone. Eventually I was able to get through via the Safari browser. The process took about 45 minutes to get the rental which is unacceptable but it was due to software issues. The mobile app needs to be able to do these basic functions. It would have made the process easier and saved me the headache.

Waljiemar T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
1.0

Unhelpful and only supplied broken equipment, and did not even have dollies. The truck was broken in so many ways but I had no choice since it was the only one and I had to start moving.

Mahasen Janan A. 
Clasificación:
1.0

The van was despicable and if I could have gone to another location I would have. It was so filthy inside and out that I stopped to purchase air freshener. I used a broom to sweep some of the trash and dirt. The store clerk was brusque and acted as if I was disturbing him. When I returned the van and questioned a receipt or confirmation he said “you'll get it from uhaul”. I sat in my car waiting for the confirmation and he kept looking out at me and finally went to look at the van. I received a confirmation shortly thereafter.

Carla Nicolette R. 
Clasificación:
2.0

Rude service and did not have any of the dollies I reserved

Dean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Q. 
Clasificación:
5.0

I always send folks to Big C Sean is the best at accommodating renters. This sounds hokey but it's true. Great service.

MICHAEL L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lemuel S. 
Clasificación:
1.0

This location is ran horribly. They try to sneak extra charges on bills. One person running both convenience store and UHaul. Rude customer service. Horrible experience. This should not be a UHaul location. I've used UHaul for more than 10 years and this was the most horrible experience I've ever encountered. Me nor my family will be returning!

perron L. 
Clasificación:
5.0

The owner at the Big C market location was so helpful and his service was above in beyond standard uhaul services. 10 out of 10.

Patricia B. 
Clasificación:
5.0

Great customer service. Extremely accommodating

Michael M. 
Clasificación:
5.0

They charge me more than accorded.

Javier G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannis S. 
Clasificación:
1.0

Took almost an hour to get my truck even after making an online appointment for nothing I guess. Did not walk the truck with me and I'm pretty sure I was over charged for mileage. NEVER USING UHAUL AGAIN AND WILL TELL FRIENDS AND FAMILY NOT TO EITHER.

Joel K. 
Clasificación:
5.0

Easy in and out. Always helpful.

Brenda H. 
Clasificación:
1.0

Charged me 3 gallons of fuel for 6 miles and I fulled it up. Ridiculous. I returned it as I received it. They are stealing the fuel but it doesn't matter, 15.57 won't make them rich or me poor.

Goran V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline W. 
Clasificación:
5.0

Thanks I am completely committed to this location, you were a great help. TRUST GOD

Eric C. 
Clasificación:
3.0

The process to get the rental truck took much longer than expected. However, the ease of 24/7 return even after hours made up for it

Shayna B. 
Clasificación:
3.0

The neighborhood wasn't the best for this location. I felt uneasy leaving my car there all day.

Mary A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amey P. 
Clasificación:
5.0

Excellent customer service *****

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICIO G. 
Clasificación:
1.0

Y'all over charge my card 3times😡

Juana S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Adrian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

abran A. 
Clasificación:
2.0

The rental was charged as a full day although I was allowed to rent it only for 6 hours.

JESSICA M. 
Clasificación:
3.0

I rented two dollys that were not available and U-Haul still charged me even though I submitted a request to take the charges off.

David V. 
Clasificación:
3.0

Customer service was great. However the area seemed sketchy.

Jessica B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelsea R. 
Clasificación:
2.0

I had to beg him to take my money and rent to me. Dirty unit, no care.

Cole Y. 
Clasificación:
2.0

The tow Dolly had flat tires.

Tilden R. 
Clasificación:
5.0

Stay open till 9 to buy beer.

isaias H. 
Clasificación:
3.0

The employee was super nice and helpful. Was very easy to pickup and return.

Kevin M. 
Clasificación:
1.0

The truck I rented was dirty when I received it and I was charged for a utility dolly which I did not rent. The staff was also inattentive and un-helpful. My truck was not loaded with the appropriate items that I did rent and was dirty. This is separate from a claim I have also filed against U-Haul given that your bug-infested moving blankets contaminated my furniture such that it is unusable. I will never use U-Haul again after this miserable experience.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA H. 
Clasificación:
4.0

This location went out of their way to be helpful. They don't normally take tow dollys but they took ours. They happily helped us get the car off the dolly. Polar opposite of the Columbia location.

Beth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alwx S. 
Clasificación:
4.0

The location was fine. Your online system on the other hand, is horrendous and predatory. I filled out my reservation for pickup at 2240 Irving Blvd, and drop off at 1350 E Campbell Rd, Richardson, TX 75081. Your system allowed me to do this, and indicated it was fine. Then, when I finalized the reservation and paid, your system switched my drop off to 2240 Irving Blvd without my consent or knowledge. When I tried to call and change it, I was informed it could not be changed, and that the bait and switch was in fact intentional. I was also told if I dropped off at my originally selected location, I would be charged a $300.00 fine. On my $80.00 reservation. What a complete scam.

Marshall W. 
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