Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

761 reviews

2240 Irving Blvd   Dallas, TX 75207

(214) 941-2293

Office Hours

  • Mon-Fri: 7 am–9 pm
  • Sat: 8 am–9 pm
  • Sun: 9 am–6:30 pm

Services at this Location:

Contact Us

(214) 941-2293

2240 Irving Blvd
Dallas, TX 75207

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–9 pm
  • Sat: 8 am–9 pm
  • Sun: 9 am–6:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Aside from having a difficult time understanding the guy, this location was fine. My biggest concerns have to do with U-Haul as a company. The app is a joke and needs some serious work to be functional. I attempted to use it when checking in but it was taking forever and ultimately had to check-in inside at the location. Furthermore, it was advertised that the app can be used to check the truck in upon returning it after hours, but neither the app nor the U-Haul website were functioning. After spending 20-30 minutes trying to get them to work, I finally had to give up and go home, thus resulting in a $20 charge for not checking in the truck.

William S. 
Rating:
1.0

Customer did not leave a comment.

Talicia C. 
Rating:
5.0

Customer did not leave a comment.

ERICK E. 
Rating:
5.0

Customer did not leave a comment.

jaime M. 
Rating:
1.0

Worst place I've ever been too. When I arrived he told me he didn't have any of the equipment I had ordered with my U-Haul, when I got in the truck it was filthy and the tank was already on E and since I picked the truck up in the middle of the city, it's very hard to get gas in a city with a giant U-Haul. The cupholders were filled with water

david W. 
Rating:
5.0

This location is HANDS DOWN the best location to rent from. I have a GREAT experience EVERYTIME.

Sonya T. 
Rating:
1.0

Customer did not leave a comment.

JULIO J. 
Rating:
1.0

Uhaul was dirty, the store owner added questionable fuel charges, very terrible experience.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
5.0

No complaints, thank you for a smooth process.

Natasha W. 
Rating:
3.0

Customer did not leave a comment.

Zoe O. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
2.0

The vehicle was dirty when I received it and it also had someone else info on it.

PORCHE H. 
Rating:
4.0

Vehicles are always less than clean. This is true of almost all of the Uhauls I have rented.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

hayden H. 
Rating:
2.0

The van was very dirty with something sticky all on the floor in the back. The sliding door would not open. It only had a quarter tank of gas.. it was not prepared for rental on any level

Billy F. 
Rating:
3.0

Customer did not leave a comment.

CRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
2.0

The van was very dirty; spills, sticky goo, dirty unswept cargo area. There were multiple service lights flashing the entire time: Service Stabilitrak, Change Engine Oil Soon, Service Traction Control and Check Engine light. When I got on the freeway going 50 mph, the van shuddered at highway speeds. So I was forced to take the back roads all the way back from my destination. I told the clerk upon returning the van and he told me it had just returned from being serviced. REALLY?

Julie R. 
Rating:
5.0

They take care of us ALL the time.... When we walk in, he makes it a stress free rental!!

TWYLANA H. 
Rating:
3.0

The van only had 15k miles on it and most service lights were on. Check Engine, Oil Change, ABS, etc. Not related to the location, the mobile checkin process is one of the worst experiences out there. Very cumbersome, didn't work half the time, unclear directions. It needs a lot of improvement.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Jayna G. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Stay friendly and professional!

Lewis G. 
Rating:
3.0

Windshield wipers were pretty worn out. Cruise control minimal would be great for long distance highway moves, also bluetooth would be nice. There was also an extreme amount of road noise on the trip.

CHRISTIAN W. 
Rating:
2.0

the truck i rented had a hole in the ceiling of the box and the roll up door was extremely hard to open and close

Argelia M. 
Rating:
2.0

U-Haul was slightly below full when I picked it up. I turned in in a slightly after the reservation due time and I got charged a full extra day. Where's the compromise?

Ryan B. 
Rating:
1.0

Customer did not leave a comment.

Jeff C. 
Rating:
1.0

I was told that i can return the van at anytime before my due time and to put the key in the drop box. I was never told that their would be a afterhours charge of 20 dllrs!!! Thats a total scam!

Amando R. 
Rating:
5.0

Customer did not leave a comment.

shaniqua B. 
Rating:
5.0

Customer did not leave a comment.

Breuna P. 
Rating:
1.0

The truck was leaking fluid as I started driving. Then the truck started running hot and going slow. I called the place where I picked up the truck and ask if the truck was serviced and was told that it had been a few days ago. I told him the problems I was having with the truck. If I didn't have my male cousin with me, I believed things would have been a lot worse because he looked and videos what the problem was under the hood of the truck. He is an ex mechanic. I was barely able to get the truck back location.

LaToya W. 
Rating:
1.0

The truck was breaking down and they charged me lots of extra fees not applicable to me

chelsie P. 
Rating:
1.0

The location was very very small, extremely dirty. And the truck was literally falling apart. Not to mention all the damage to the exterior as well as the interior, not many issues to list. Would not recommend this location in particular to even my worst enemy.

JESSE R. 
Rating:
5.0

Very courteous and friendly

Julia E P. 
Rating:
1.0

Customer did not leave a comment.

Marcy M. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Ladarian S. 
Rating:
3.0

The trucks really too old and price is expensive

BUNYAMIN K. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Excellent Service and we received our truck quickly

TWYLANA H. 
Rating:
5.0

Customer did not leave a comment.

Roy N. 
Rating:
3.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

Sayyid N. 
Rating:
3.0

They offer a good customer service. I highly recommend them to clean the trucks.

Maria C. 
Rating:
5.0

Friendly people

Vladimir K. 
Rating:
1.0

What should have been a $60-80 charge shot up to $227, with an additional $164 preauth being still currently held, on top of the original $60ish preauth that jumped to $200+. Very shady, will be requesting itemized bill.

John B. 
Rating:
5.0

Awesome service

Jose A. 
Rating:
5.0

The instruction videos were most helpful!

Chris V. 
Rating:
3.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Thank you Mr Sean for your kindness

ANTONIA G. 
Rating:
1.0

No customer service whatsoever you just have to stand in parking lot and figure it out. The vehicle I had needed an oil change and rear tire needed air these were permanent lights on dash the entire time. The windshield wipers did not work which made it incredibly hard to see during nigh time while it's raining there was also a crack in the windshield unsure if that contributed to windshield wipers not clearing the water but I know it's incredibly dangerous to drive with a cracked windshield. Other than those maintenance issues and customer service issues I made it back fine in one piece but I'd be hesitant of this location it's pretty much self serve and inspect vehicle thoroughly before leaving with it so you don't end up on the side of the road with a cargo full of boxes. Completely unacceptable

Shontaya J. 
Rating:
4.0

Maybe a quick once over of the truck WITH a Uhaul employee would be much better than me doing it alone.

Matthew S. 
Rating:
1.0

Took forever to get approved, charges were more then what was previously said, wouldn't use uhaul ever again this place sucks !!

Imani W. 
Rating:
5.0

Customer did not leave a comment.

Ladarian S. 
Rating:
2.0

This is a terrible location and quite scary. Even after reserving certain things, I was not given what I reserved. Also they don't tell you that you have to use credit card only and you're essentially stuck. The guys are rude.

Natalie B. 
Rating:
5.0

Customer did not leave a comment.

Ladarian S. 
Rating:
5.0

Customer did not leave a comment.

carmona R. 
Rating:
5.0

They're the nicest guys in town

phillip H. 
Rating:
1.0

As a first time customer this was hands the worst experience I could've ever imaged. Headlight was out, the light inside the truck didn't work, there was no ramp so, I was unable to load my table making this rental all in all a waste of time and money. Poor communication. I didn't know where to tie anything down. No one helped me with anything. I called and spoke with uhaul se

Jehan L. 
Rating:
5.0

Customer did not leave a comment.

vera V. 
Rating:
5.0

Customer did not leave a comment.

Benny D. 
Rating:
4.0

Customer did not leave a comment.

JOE R. 
Rating:
3.0

The location is convenient, but trucks are dirty all the time.

Maria C. 
Rating:
2.0

Truck was dirty inside the cabin and in the back hauling space. Air conditioning did not work This is Texas!! It was 100 degrees on the days I rented and I almost passed out from the heat while driving. Truck did not feel safe at higher speeds. There were newer trucks available but they gave me an old one with 150,000 miles on it. Did not have enough moving pads available even though a reserved them weeks ago.

andrew B. 
Rating:
5.0

nice customer service. Quick truck pickup and return.

Robert L. 
Rating:
1.0

The person at the counter knowingly sent us out with a truck that did not have a working airc conditioner. It was over a 100 degrees in Texas-the day of the rental in my opinion this truck should not have been an option. The use of this vehicle made it very uncomfortable during my move. I have used uhaul several times in the past and have always received working equipment . I was very disappointed and dissatisfied with this rental experience to the point that I will consider other options for future moves. How you can make it better for other customers? Never knowingly send out a truck without a working air conditioner on extremely hot days.

Candace S. 
Rating:
5.0

Friendly workers

Vladimir K. 
Rating:
3.0

Customer did not leave a comment.

Riley S. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Process overall was quick and easy

MIchael M. 
Rating:
5.0

I always use Big C for my U-haul needs. They are professional, organized and provide a good "product" in the u-haul trucks they lease.

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
1.0

The van had literally 4 miles until empty. Also tire pressure was low and the back of the van was filthy with chunks of dirt/rock. The inside of the van also smelled of gasoline very strongly :)

Alper M. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
3.0

Customer did not leave a comment.

Eva R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Loved it, will always come back here. Quick and easy

Roshan D. 
Rating:
4.0

The fellow who helped me when I returned the van was great.

Anthony V. 
Rating:
1.0

The owner/ neighborhood rep was incredibly rude and patronizing. He nearly yelled at me when I called him to ask if my truck would be available by my pick up time. My online quote was $45. When I got to the location, it was $68. Nothing had changed. He didn't explain that if I dropped off after hours, there would be an extra $20 charge. When I went back and asked him, he said, "everyone knows that" Do not recall having to pay extra the last time I rented a truck and dropped off the truck after hours... I actually ended up turning it in way ahead of schedule. He took the keys and waved for me to get out of his presence, not bothering to check me out or give me any details of the impending additional charges He would tack on. Got my email receipt and it was for $105! It's truly incredible that I received no explanation that I should expect this amount when I booked the truck under the impression my local move would cost me $45. This location is terrible. The guy who seemed to be the owner of this dinky convenience store is so rude and cannot be bothered. He should not be in any role that interacts with other humans, what a slime ball.

Maria Z. 
Rating:
3.0

Customer did not leave a comment.

Adrian A. 
Rating:
1.0

The reservation was made at a 4-5 STAR and safer neighborhood location, for a reason. UHaul changed the pickup location to a severely sketchy area. As soon as I pulled up, a man was urinating right beside the UHaul Store @2240 Irving Blvd. Dallas,Texas — I arrive @7:33am to pickup a reservation that was booked over a month before pickup date. It was booked online reserving a well maintenanced truck, 1 furniture dolly, 3 dollies, shrinkwrap and other. I arrive and they only had the truck. No other moving supplies that I reserved. The truck bed was dirty and not swept out. I had to figure out last minute to get dollies elsewhere. After my family loaded my home goods onto the truck, I literally drove an exact, (0.8 miles) from home and the engine light came on. The engine temperature gauge also moved very quickly to HOT. I immediately pulled over and parked truck. My family member checked and noticed radiator fluid was coming out. We called AND text roadside assistance. From the time frame of the truck breaking down, waiting on phone for roadside assistance to help us, roadside assistance completion on repair….it was a total of at least 2.5 hours possibly closer to 3 hours total before we could get back on the road to unload the truck. — If not had it been for UHaul negligence my move would have gone smooth with my family members being inconvenienced by having to wait around for 3 hours and doing this in sweltering heat. It was a small one bedroom apartment move that ended up taking from 9:30am start load time through 7:00pm by the time I returned the truck to the same location it was picked up from. I have learned through this experience to not use UHaul ever again. I'll pay another truck service or hire a moving company. I want a full refund. It was a nightmare experience. Again, I want a full refund. Please have a Supervisor review this customer experience rating and contact me right away. Thanks.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Jerel C. 
Rating:
1.0

DO NOT RENT HERE!!!! These people are scammers and will make up mileage and fuel levels in order to tack on additional charges to your bill. I drove less than 10 miles in the truck I rented and they are alleging I drove 82. After driving the truck 4.6 miles the low fuel light came on and they are alleging that the fuel was at 1/4 of a tank. I'm reporting this business to the Federal Trade Commission, The Better Busineas Bureau, and have submitted reports with the Texas Department of Motor Vehicles and the office Texas Attorney General for moving truck fraud and scams. This is the worst experience I have ever had. If these are the kind of lowlifes that UHaul partners with them you may consider taking it a step further and boycotting the brand.

Corey D. 
Rating:
4.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Lionel B. 
Rating:
5.0

Customer did not leave a comment.

Jarod C. 
Rating:
3.0

Maybe have more than one person behind the counter to make pick up and check in faster

Andrew T. 
Rating:
2.0

U-Haul app says 24-hour pickup is available but 24-HOUR PICKUP IS NOT AVAILABLE I found out right when I picked up and not before.

Matthew D. 
Rating:
5.0

This location has the cleanest trucks so far in the area! and when you check in online / easiest pick up and return process.

Silvia G. 
Rating:
5.0

Customer did not leave a comment.

Ivan M. 
Rating:
3.0

Truck was dirty. No lock provided

Michael N. 
Rating:
5.0

Location is very convenient, guy at the counter is so helpful and professional, thank y'all

Ingrid O. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

Morley F. 
Rating:
1.0

Location pick up was super shady….. as I returned my vehicle a mentally disturbed individual tried to punch me……additionally, upon arrival, the proprietor had given my rental away because I came to pick it up 3.5 hours late, but did not bother to call me before hand…. As a result, I wound up with a much smaller truck which caused me make multiple trips during the move……. Frustrating, but I can somewhat understand this part….. the part the sent it over the edge for me was the super unsafe environment that this pick up location was located in - Terrible!!!!

Michael C. 
No reviews have been submitted for this location.

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