Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

387 reviews

2240 Irving Blvd   Dallas, TX 75207

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 9 pm
  • Sun: 9 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

2240 Irving Blvd
Dallas, TX 75207

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 9 pm
  • Sun: 9 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Low level customer service. Van showed full on fuel when I rented but I put 5 gallons in to refill it â€" for 16 miles. Pretty sure these cargo vans don't get THREE miles per gallon. Tacky. Hope corporate notices this review and takes note.

Brady M. 
Rating:
1.0

I rented dollies and they were not available. This ruined my move: had to pay extra for the movers, broke my toe, and broke some items. Extremely disappointed in U-Haul.

Noy B. 
Rating:
5.0

Customer did not leave a comment.

JOSUE L. 
Rating:
1.0

Very distasteful with staff. Very poor. Workers were not knowledgeable of rules of renting I was also severely over charged . Will not be returning as customer

ROSS R. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

Jacquline M. 
Rating:
3.0

The U Haul is located inside of a convenience store. We just dropped off the U Haul truck and keys. Easy process.

MELVIN J. 
Rating:
4.0

Customer did not leave a comment.

Cedric T. 
Rating:
5.0

I have used this location for 3 years and have never had a problem at all.

GINA S. 
Rating:
1.0

Rented 3 trucks this week all in horrible condition low tires, no headlights one had 140000 miles they all sounded like they were going to throw a rod. Exhaust leaks. Broken seats. All dirty and nasty.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

LYRONE M. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
2.0

The trucks are horrible I rented three trucks over the last week maybe 1 working headlight between the 3 2 had low tire alerts all the engines sounded like they were about to explode.

JASON W. 
Rating:
5.0

Good experience

EDD B. 
Rating:
1.0

The place was dirty and they were not ready for my reservation that I put down 30 days in advance, they were missing requested items

Fernando M. 
Rating:
4.0

Easy check-in process

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

JACOB M. 
Rating:
3.0

Customer did not leave a comment.

Taisia F. 
Rating:
2.0

Location was questionable. Ordered blankets, but did not have any. Register was shared with convenience store. Not an overall positive experience.

JAMIE S. 
Rating:
1.0

Overcharged calling back in morning

BRASHAWNA R. 
Rating:
5.0

Customer did not leave a comment.

ALTREVIAN W. 
Rating:
4.0

I put the required amount of gas back into the rental truck and I was still charged $25 for gas fee. Waiting for a refund.

BENJAMIN F. 
Rating:
1.0

Dont change the drop off location without telling the customer

GEOFFREY B. 
Rating:
5.0

Customer did not leave a comment.

THERESA R. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL N. 
Rating:
5.0

Customer did not leave a comment.

KYLEE L. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Personnel did not review my contract nor the truck itself; location was a check cashing store that doubled as a U-Haul location.

VANDERBILT F. 
Rating:
2.0

My reservation for a 9' Cargo Van was given away to another customer while I was WAITING IN LINE to pick up the Van. The clerk said I missed my reservation. I was there well before 1:45 but he was so inefficient with customer check in process that it caused me to be 5 minutes late.

TOM P. 
Rating:
5.0

Customer did not leave a comment.

JALYN H. 
Rating:
3.0

Uhaul didn't allow me enough miles for travel. My location was 135 miles to my house and another 15 to drop the unit off. They only allowed 151 miles. That Gave me no room to even stop and get fuel or bathroom or food break. I was coming from metroplex and if u miss one turn its going to take u out of route at least 10 to 15 miles. Uhaul needs to allow room for u to go pick up from wherever u need to where u are going. Its not like I had it loaded when I picked up the truck. Seriously!

JACLYN S. 
Rating:
2.0

Had to exchange the truck due to multiple maintenance lights. Site didn't have the selection of boxes I wanted.

JOHN M. 
Rating:
4.0

there was a key stuck in the ignition. no big deal because truck still worked. EXCEPT that i had the truck overnight and so all night long i had SEVERE ANXIETY that someone would STEAL the truck since the keys were left in the ignition and then i'd be stranded as well as have to pay for it? such a minor detail/infraction but it truly added unnecessary DRAMA to our trip

BLAKE W. 
Rating:
5.0

Customer did not leave a comment.

Shatoria K. 
Rating:
2.0

Horrible customer service, truck should never be rented if the engine light is on

JOSE B. 
Rating:
1.0

Old and dirty and a huge hassle to have to use my phone to rent this. There should be people to assist you on site with this. It was raining and I had to take pictures of the exterior with all the damage. By the time I made it to the inside, the app said I could not load any more pictures. The fuel level was wrong, the mileage was wrong. Sadly, I still don't know what my final charge is. I'll be going to Budget or looking elsewhere for my next rental. I expected better from U-Haul.

PHILIP H. 
Rating:
1.0

I ordered a van. The website said it was guaranteed. When I got there the cashier said. Can? We don't have vans! So I had to get a bigger vehicle that cost more. Y'all need to get on the same page!

DESHONDRA R. 
Rating:
5.0

Customer did not leave a comment.

KAYLYN K. 
Rating:
2.0

Customer did not leave a comment.

KARI B. 
Rating:
3.0

Customer did not leave a comment.

Nathan L. 
Rating:
3.0

Vehicle had brakes that were not good, multiple service lights on which was concerning (brakes, oil). The radio also did not work. Truck was clean inside but did not have confidence in the mechanical stability so was happy I was only going a few miles.

ELIZABETH P. 
Rating:
5.0

2nd time renting a truck with 1 working headlight that faced up. . Had to drive with high beam lights.

Margaret H. 
Rating:
1.0

Customer did not leave a comment.

RUPCHAN S. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

caroline D. 
Rating:
3.0

tell me about all your fees up front. an extra 35 dollars was added

DEBORA KATHLEEN W. 
Rating:
1.0

Have the equipment and dont charge people for stuff that yall dont have and then dont reimburse them for it.

Joshua C. 
Rating:
4.0

Location services wouldn't work and I was unable to check in the rental. I was also told that I could return it at any UHaul location and because of that I got charged a late fee. The checkout process was atrocious. If customer service wait wasn't 45 minutes I would've been able to turn it in on time.

Floyd B. 
Rating:
3.0

Van had a back door that was REALLY hard to roll up. Didn't mind to much it wasn't full of gas but the previous renter left food in there so it wasn't cleaned as well.

LAWRENCE F. 
Rating:
1.0

Customer did not leave a comment.

GBADIE N. 
Rating:
5.0

Customer did not leave a comment.

DIANA O. 
Rating:
2.0

We ordered a furniture dolly but the last one was given away as we were in line trying to get service.

Marissa A. 
Rating:
1.0

Just be better.

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Erick G. 
Rating:
4.0

Customer did not leave a comment.

TASOS N. 
Rating:
1.0

The truck had no AC, we reached out to costomer service and never got answers. Very disappointing

BRANDON B. 
Rating:
5.0

Both location people were great. The representative on the phone was even better.

WILLIE D. 
Rating:
3.0

Although I reserved a 26 foot truck well in advance, when I arrived there were none available. I flew to Dallas to move my belongings and not being able to rent the truck size I reserved caused me to have to leave items in storage. I will now need to return to TX to pick up at another time.

JOHNJAMES M. 
Rating:
3.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Juana M. 
Rating:
2.0

They double charged me after I dropped of the truck. I was able to resolve the issue after calling customer service. My experience with customer service was the opposite. They were quick to resolve my issue and courteous.

ADRIAN G. 
Rating:
1.0

They told me truck was inspected and ready. When I got to my destination and opened truck the space was dirty and had debris...and the 20 blankets I was charged for and ordered were not in the truck....I needed them for an antique furniture move. Very disappointed.

David P. 
Rating:
1.0

Overcharging rates and inaccurate gas reporting. Will use app from now on

Taurus H. 
Rating:
3.0

The location is in a somewhat scary part of town.

George D. 
Rating:
1.0

The door did not close. The ramp wouldn't go out and come in and therefore I couldn't lock the back door to the U-Haul. The back door went up and got stuck in the up position and couldn't get it down. I talked to the lady at the U-Haul location and she said “oops I meant to send that out to get fixed.” This was a terrible experience as the equipment (truck) that I was renting was basically un-usable. I was in such a tight time frame that I couldn't go back and switch it out… I had to make due with a ramp that wouldn't go in and a door that wouldn't shut. On top of that the steering was absolutely shot and that truck couldn't drive in a straight line if you tried. Alignment was completely jacked up. Over all a terrible experience

GRAHAM D. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Love the mobile check in option. =)

Parker W. 
Rating:
5.0

Great staff and great location

RAFAEL S. 
Rating:
3.0

This location needs to update its computer / payment systems. There way too many delays and problems with the payment system and if the person helping doesn't have a lot of experience then the service comes to a complete stop. They are getting better at this location with customer service.

Bryan E. 
Rating:
5.0

AC did not work but overall great

OSCAR G. 
Rating:
2.0

The employee that checked me in was disingenuous in that they led me to believe that I would not receive my fuel credit unless I brought the vehicle back with 1/2 tank (I received the U-haul with 1/4). Unbeknownst to me, U-haul's protocol is to expect the vehicle back with at least the amount of fuel the vehicle was received with. That employee is misleading customers to get free fuel fill-ups from customers. I was also disappointed because when a customer service employee called me, their tone and approach was to suggest that this was my fault or misunderstanding...they seemed to be in a hurry to get off the phone and I was wasting their time with my concern. He then said that he would talk to the employees at this location, which could potentially allow that deceit to persist and remain internalized. I just don't want other customers to be tricked into providing free fuel that THEY paid for to the U-haul location.

Parker K. 
Rating:
3.0

Customer did not leave a comment.

Tze Y. 
Rating:
1.0

These people charged me for a dolly I did not have and cheated me on my contract on the price of the mileage. This place is ran by shady people who try and rip off their customers unless they know what they are looking at on the contract. I am calling tomorrow to discuss with management.

WINSTON W. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Q. 
Rating:
5.0

Customer did not leave a comment.

DESTINY C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
3.0

I had to keep the U-Haul 2 extra days because my apartment wasn't ready when promised, and the employee at U-Haul Big C Food Market was friendly and accepted the request with no issues both days. The only thing I didn't like was how run-down the location is, for lack of a better word. The facility is inside an old convenience store that needs serious cleaning and updating.

Zackary H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
2.0

Van was dirty, smelled like cigarette smoke, was not completely full of fuel. The facility was very shabby, parking my auto there was scary while I used your van for 4 hours; however, I was charged for 8. The nice guy that checked me had a long line ahead of me, worked alone and it took 45 minutes to get the keys even though I checked in on-line. Van's warning messages that is needed to be serviced was distracting. Not my best experience with UHaul.

Thom H. 
Rating:
3.0

Truck was excellent. The dolly that I ordered wasn't available at sign in, but one showed up before I left the premises.

Karen W. 
Rating:
1.0

The condition of Truck is acceptable. Front bumper breaks in the middle. Passenger mirror is cracked. However, the worst part of my recent experience is the mischarge of fuel and fuel service fee. Before I return the truck, I filled up fuel to the level when I got the truck. There is no reason for uhaul to charge me for it. Right after I saw this mistake on my bill, I sent email to 741002_AFM@uhaul.com to request correction as indicated on the receipt. But no one response my email. I do not what happen at uhaul side, but uhaul overcharged me 55 dollars for fuel and fuel service fee and it seems there's no way I can argue about that. This is a terrible experience.

xin Y. 
Rating:
2.0

I obtained the U-Haul for 6 hours (9am-3pm); returned it within 3 hours (by 12pm); but was double charged due to returning it around 5pm (which was incorrect). Luckily, I took videos (which had time stamps) prior to obtaining it as well as when returning it and has been corrected. If I hadn't, I don't think I would have been credited.

CINQUE D. 
Rating:
1.0

Tire light was on & tire was low. Tough to read mileage when tire warning is on. Pick up process much longer than expected. Just returned the van instead of trying to switch for a van with 4 good tires. Will not return

Tyler M. 
Rating:
1.0

On the night of pick up, the lady was helpful and friendly. The next day I received a call from some Middle Eastern guy.....he was rude and unpleasant.

WILLIAM S. 
Rating:
1.0

Didn't have the van or dolly ready or available. Not prepared. Online checking not an option. Was late by a half hour

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

cedric T. 
Rating:
3.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

LIN M. 
Rating:
5.0

Customer did not leave a comment.

FLORIBETH E. 
Rating:
3.0

Very helpful location, the first location I went to was closed

cedric T. 
Rating:
1.0

The guy was rude. The truck had no gas.

Carnell J. 
Rating:
5.0

Vans are excellent! Rented two within a week and both were great. Location is excellent

Jeremy H. 
Rating:
1.0

Customer did not leave a comment.

VLADIMIR Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
No reviews have been submitted for this location.

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