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Richard L
Customer Reviews for Big Blue Storage Allouez Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The locations were fine. The 10' truck is terribly uncomfortable to drive. The seats are like sitting on a sidewalk and leaning against a wall. I had to stop and purchase a lumbar support for the full two days of driving.
Douglas HOur location was switched by U-haul from a desk pick up with an employee to a location with a self pick up. Unfortunately that information was not updated within the app by U-haul and we spent approximately 30 minutes on the phone with customer service trying to figure out why I could not check in on my phone. Customer service was very kind and helpful once we were connected and helped get us on our way.
Raelynn JThe rental was flawless. Communication was great, on the phone and Net. Toni was pleasant to deal with and the truck was at my preferred location, which was fairly close to home and kept mileage charges to a minimum. I received my online receipt promptly and there were no 'surprises.' A great experience.
Stephen RDirections for drop off were clear and simple
Jon MThe key was stuck in the box, the sliding door wouldn't open. Used a stick to push key out of the way.
Michele HThere was little explanation on where to drop off. And this location charged me for fuel when I was required to leave it at 1/2 tank and I left it at just under 3/4.
Colleen KWith the exception of the truck not having air conditioning. Everything else was perfect.
DAVID HNot open when we dropped off. Very clean location.
Vickie CTotally pleased.
Candis SToni was a pleasure to work with. Thank you
Patty Bdrop off location was change as they apparently were not on list that I choose from rental time. Then on Saturday the place is closed without a key drop box. Terrible way to operate a customer based service.
Richard EWill never use this company again
Andrew WEasiest rental ever!!!!!!!
Stephen SIt was not clear where the key drop box was located.
Charles LAs we got on the road, we discovered that the windshield wiper blades needed replacing. Other than that, everything was in good condition.
Daniel DCupholders were sticky. Gas was only at ¼ tank, had to stop right away to fill. Otherwise good.
Travis JTook 2 hours to get the paperwork accomplished!
jane mThe trailer was dirty both inside and outside. The brake lights and blinkers on the trailer did not work until we got the trailer washed. The man who helped us pick up the trailer didn't have the equipment to get us registered and fill out the paper work so we had to wait for someone else from Corporate to do it. This took over an hour. All he did was complain about his job and the new processes. Very unprofessional.
Stephanie DAfter 3pm no one in the office.
Chun CNo body there. No one there help me out release the tow. I need to do anything by myself!! Thank you U-Haul!!
Chun CEverything was great!! Easy to pick up and drop off.
maria gWe showed up having uploaded credit card and DL information online...the person that was there when we arrived said he needed our credit card and DL again and overall it seemed to take longer than we had anticipated. The equipment we rented was also not on the truck and we were the first reservation of the day arriving about 20 minutes after they opened. I received my receipt this morning via email and we were double charged for everything! I'm very disappointed and haven't heard back from anyone after calling and talking to them this morning...I'm hoping they get my billing fixed and don't overcharge me but overall felt like maybe the person we delt with maybe just needs more training.
Joseph MThe paperwork process was pretty slow. I understand he was new at it but it was a slow process.
Sierra WToni and Stan were helpful and although they’re a new rental location, did a good thorough job and were eager to help us out with the rental.
Tim F