Easiest rental ever!!!!!!!
Stephen S.
Customer Reviews for Big Blue Storage Allouez Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not clear where the key drop box was located.
Charles L.As we got on the road, we discovered that the windshield wiper blades needed replacing. Other than that, everything was in good condition.
Daniel D.Cupholders were sticky. Gas was only at ¼ tank, had to stop right away to fill. Otherwise good.
Travis J.Took 2 hours to get the paperwork accomplished!
jane M.The trailer was dirty both inside and outside. The brake lights and blinkers on the trailer did not work until we got the trailer washed. The man who helped us pick up the trailer didn't have the equipment to get us registered and fill out the paper work so we had to wait for someone else from Corporate to do it. This took over an hour. All he did was complain about his job and the new processes. Very unprofessional.
Stephanie D.After 3pm no one in the office.
Chun C.No body there. No one there help me out release the tow. I need to do anything by myself!! Thank you U-Haul!!
Chun C.Everything was great!! Easy to pick up and drop off.
maria G.We showed up having uploaded credit card and DL information online...the person that was there when we arrived said he needed our credit card and DL again and overall it seemed to take longer than we had anticipated. The equipment we rented was also not on the truck and we were the first reservation of the day arriving about 20 minutes after they opened. I received my receipt this morning via email and we were double charged for everything! I'm very disappointed and haven't heard back from anyone after calling and talking to them this morning...I'm hoping they get my billing fixed and don't overcharge me but overall felt like maybe the person we delt with maybe just needs more training.
Joseph M.The paperwork process was pretty slow. I understand he was new at it but it was a slow process.
Sierra W.Toni and Stan were helpful and although they're a new rental location, did a good thorough job and were eager to help us out with the rental.
Tim F.