Customer Reviews for Big Al's Furniture
(Distribuidor de U-Haul del vecindario)

423 comentarios

1515 Harbor Bl   West Sacramento, CA 95691

(916) 248-5477

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5:30 p. m.
  • Dom.: 12 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 248-5477

1515 Harbor Bl
West Sacramento, CA 95691

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5:30 p. m.
  • Dom.: 12 p. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Al is very kind and helpful. He gave me a good deal. I'll definitely return to this location.

BENJAMIN S. 
Clasificación:
4.0

Truck transmission broke down on freeway at 6pm on Friday. Never could get anyone at uhaul service to answer phone after 1 hour ...uhaul.com/help and it routed me right back to customer service phone # ..never did get any response

PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
5.0

It's all good. There is nothing to improve.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Corporate doesn't answer the phone. Big Als has been great to work with, but when we were wrongfully charged for tolls we couldn't get uhaul to respond to email or answer the phone on multiple phone calls. We wasted hours and just wrote off the money. Not real happy with uhaul corporate, but Big Als has been awesome.

JONATHAN L. 
Clasificación:
5.0

I'm 73 years old and moving after being in my home for 34 years. Needless to say my anxiety and stress was off the charts. Having the uhaul made it so much easier. It was affordable and convenient. A positive experience was a sigh of relief.

Ken T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flor A. 
Clasificación:
5.0

Everything is satisfaction

ERIKA R. 
Clasificación:
5.0

A+ customer service!

Haide C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
5.0

No need for improvement. Best uhaul experience ever.

Jonathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

A+ customer service!

Haide C. 
Clasificación:
5.0

I would highly recommend this business. They still believe in old fashion honesty, customer service and going the extra mile.

DORIE G. 
Clasificación:
5.0

Excellent service as usual!

Haide C. 
Clasificación:
5.0

Very nice people

Christino F. 
Clasificación:
1.0

Don't understand why I was not appreciated for spending $380 with UHaul experience I will never forget. Customer service was fake lies. Original pick up area was a nightmare disloyal and mulipulated for there own gains Orignal booked reservations was canceled by lies. Horrible experience period. Discounts provided by supervisor removed from original booking for control purposes because I was a single female horrible

BALBINDER K. 
Clasificación:
5.0

Excellent service as usual!

Haide C. 
Clasificación:
5.0

I have never been to a U-Haul where the equipment is well taken care of and they are extremely helpful. This place was all of the above, I will go here from now on.

HENRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

UNIVERSAL SERGEY L. 
Clasificación:
5.0

very good

Mohammed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

UNIVERSAL SERGEY L. 
Clasificación:
5.0

A+ CUSTOMER SERVICE.

Haide C. 
Clasificación:
5.0

No improvement necessary - Very friendly and accommodating! Will be renting from them again.

RUDOLPHO T. 
Clasificación:
5.0

The associate was the nicest guy I have ever associated with when it comes to renting a U-Haul!

VICTOR J. 
Clasificación:
5.0

Better sign is needed

H A. 
Clasificación:
5.0

Everything went well. Reps friendly & helpful...

HERMES Q. 
Clasificación:
5.0

Cool People! Quick service!

Haide C. 
Clasificación:
5.0

A1 customer service! Good People!

Haide C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIN T. 
Clasificación:
5.0

Excellent service easy location will rent again, thanks big als

Ky L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Universal SERGEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

UNIVERSAL SERGEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javier V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin M. 
Clasificación:
5.0

A+ Customer Service!!!

Haide C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Universal L. 
Clasificación:
2.0

When we make the reservation it was for one way To be picked up in one location then they Said it wasn't there it was another Location we went there And it wast they said they one but it was about an hour away from there We finally got one at the original place And we have to go a local And drive an extra 100 miles to return there My phone number is 65040045300 and by the way we got over charge $50 my statement says to 202 in my bank said to 253 i guess I'll be calling back to correct this happy holidays

FELIPE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA I. 
Clasificación:
5.0

Nothing. Very friendly and helpful staff. Easy location to get in and out of, would highly reccomend.

Dana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haide C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haide C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haide C. 
Clasificación:
5.0

Have more vehicles available in California

Diane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

This location is the best uhaul location I have ever used. The staff is fantastic. They are knowledgeable, friendly and efficient.

Eric O. 
Clasificación:
5.0

Had a great experience picking up/dropping off at this location.

SHANEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Excellent customer service

MIKE F. 
Clasificación:
4.0

I had a little trouble with the app. But it was my first time using it. I also called in because I was concerned that I would lose my reservation. The hold for calling in was 12 minutes. But in the meantime the online assistance worked. So overall a pretty good experience.

Sara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund C. 
Clasificación:
3.0

I had reserved two dollies with my reservation, 1 at the time of initial reservation and 1 on the day of pickup. I was told only 30 minutes prior to arrival that they had none.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haide C. 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette D. 
Clasificación:
2.0

The owners open they scarfed at the Covid mask requirements. they not have no orange drop box for keys. so I use their mail slot. but no where is that documented on your website or in their instructions to renters. they don't have any boxes tape or any other moving supplies available at the location so I have to make a special trip just when I have the least amount of available time: during a move!

MARK R. 
Clasificación:
5.0

Excellent location!

Haide C. 
Clasificación:
5.0

Staff at this location was very accommodating and friendly.

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morton G. 
Clasificación:
5.0

The U-Haul app is not user friendly. I ended up having to go into the business for help.

Ronda D. 
Clasificación:
3.0

Get better Uhauls, the thing felt like a death trap and unsafe to drive. And when somebody schedules a pickup for 8 o'clock don't send a message the day before saying it is going to be 10am instead of 8, even though your reservation was done a week ago. That would be an improvement if you could do that, thanks.

Jason G. 
Clasificación:
5.0

A+ customer service!

Haide C. 
Clasificación:
5.0

They were very laid back and casual. A lot of the U-Haul locations are not kind and rush you along. I have suggested friends go to this branch.

Roberta S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ute T. 
Clasificación:
5.0

Big Al's Furniture will be my "go to" Uhaul dealer from now on. Generally, I find renting a Uhaul truck to be a frustrating experience. The line tends to move slowly, and I am anxious to get on my way. Not so at Big Al's. There was no line. And the folks are so nice I found myself wasting time jaw boning with them! I had a situation that required a little flexibility and they happily accommodated me. Salamat po, Big Al

Robert S. 
Clasificación:
5.0

This is not my first choice for drop off ,but employee here is very helpful and friendly. However,when I go to my nearest drop off location(4836 Chiles Rd, Davis, CA 95618,employee here is not helpful. I rent both truck and auto transport,and i want return my auto transport first then I can unload my furniture. In the beginning,the employee here told me I need an appointment for drop off.then i showed him my u hual contract which i choose here for my drop off location,and then he told me I need return truck and auto transport at same time. I ask him how can I unload my furniture with auto transport, he told me I need to uninstall auto transport by myself and reinstall after i unload my stuffs. I don't think it's safe for a people who never do it before,so i have to go to another u hual neighborhood store. Fortunately,the employee of my final drop off location(Big Al's Furniture) is very kind and helpful.

nick D. 
Clasificación:
5.0

This is not my first choice for drop off ,but employee here is very helpful and friendly. However,when I go to my nearest drop off location(4836 Chiles Rd, Davis, CA 95618,employee here is not helpful. I rent both truck and auto transport,and i want return my auto transport first then I can unload my furniture. In the beginning,the employee here told me I need an appointment for drop off.then i showed him my u hual contract which i choose here for my drop off location,and then he told me I need return truck and auto transport at same time. I ask him how can I unload my furniture with auto transport, he told me I need to uninstall auto transport by myself and reinstall after i unload my stuffs. I don't think it's safe for a people who never do it before,so i have to go to another u hual neighborhood store. Fortunately,the employee of my final drop off location(Big Al's Furniture) is very kind and helpful.

nick D. 
Clasificación:
5.0

¡Gracias!

SEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin S. 
Clasificación:
5.0

Friendly & work with me on rental timing. Would definitely use again

BART B. 
Clasificación:
4.0

The person helping me was very helpful and went beyond

Dean D. 
Clasificación:
5.0

The team here was great. The guy who helped connect/disconnect the trailer to my Jeep was really nice and thorough.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

Courteous and efficient

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

Staff were very nice and helpful.

Cortland N. 
Clasificación:
5.0

great as usual thanks!

Jeff L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aldwin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

sohrab S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley Y. 
Clasificación:
4.0

Good service, a little pricey for just using for a few hours

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul H. 
Clasificación:
5.0

Excellent customer service! A+ personnel very satisfied experience!

Haide C. 
Clasificación:
2.0

Hard to find the door to get in. I did not get a receipt and they said they would e mail one to me. I will not go to this spot again.

Michael Y. 
Clasificación:
5.0

Nothing.everything was great

Pierre L. 
Clasificación:
5.0

Friendly and helpful staff are great

Suganthi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo D. 
Clasificación:
5.0

Perfect experience

Stephen K. 
Clasificación:
5.0

This is my preffered location

Michael C. 
No se han enviado comentarios para esta ubicación.

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