El cliente no dejó un comentario.Colleen N.
Customer Reviews for Big Al's Furniture
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Baljeet K.
This uhaul charged me for insurance after I reserved a small 4x6 trailer with no insurance. Then they try to include blankets and a dolly. The dolly doesn't even stand up straight in the trailer, it's worthless. Why would I need one? I personally think they are adding on these things to make more money off of you. Then after I returned the trailer, this location kept charging me 3 times for extra days. Over $150 for 3 day rental on the cheapest $14.99 trailer. This place is a scam!!DAVID A.
Easy processDiane D.
El cliente no dejó un comentario.baljeet K.
El cliente no dejó un comentario.GEORGE L.
El cliente no dejó un comentario.Melissa H.
I was able to check out quickly. He asked about the mud and dirt and explained it was not clean when picked up. Easy schemes.LEILANI S.
El cliente no dejó un comentario.Bernadette T.
El cliente no dejó un comentario.BORIS J.
El cliente no dejó un comentario.Lane D.
Everything was goodBrahm S.
The people who own Big Als are extremely nice.CHRISTOPHER C.
El cliente no dejó un comentario.MARK W.
Very helpful and professional employee who checked me out with a dolly trailer. Handled checkout in the parking lot and hooked up the dolly properly.Jeffrey L.
El cliente no dejó un comentario.ZHENISHBEK A.
Customer service was fantastic! Heidi and her son(owner) are refreshingly friendly. 10 times better experience than renting from U Haul directly.ROBERT M.
El cliente no dejó un comentario.Bryce Daniel G.
El cliente no dejó un comentario.Eduardo G.
El cliente no dejó un comentario.GLEN L.
El cliente no dejó un comentario.Keegan R.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.MIGUEL G.
El cliente no dejó un comentario.VICTOR F.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.DANIEL A.
The owner and her son went out of our way to help us and it is the best experience we've had with any U-Haul rental center! They went above and beyond! Thank you so much! Kim and Robert DemastersKIMBERLEY D.
Fast and friendly serviceJASON H.
They were very helpful! Awesome customer service.DANISE P.
El cliente no dejó un comentario.sharon K.
I returned the truck after hours where other trucks were parkedMichelle E.
El cliente no dejó un comentario.Salvador C.
El cliente no dejó un comentario.Gary C.
Best Uhaul experience in recent memory. Equipment was ready, phone answered promptly, we were in and out in about 10 minutes. Every Uhaul outlet should be like this!ERIK J.
Excellent customer service.Haide C.
Returns phone callsMark S.
Excellent service. Very professional and helpful.STEVEN N.
Good experienceJASON L.
Good customer service ðŸ˜ŽJames F.
Very friendly and helpful.Arthur P.
El cliente no dejó un comentario.Melanie D.
Trailer door was a struggle to close like it dont work rightMICHAELLA G.
El cliente no dejó un comentario.Mark B.
With the exception of a reservation issue that was not their fault. The agent was great and got me in and out in a hurry which was very helpful to me since I was running late.DAVID S.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.STEVEN G.
Fernando was very helpful. Great guy.MICHAEL W.
El cliente no dejó un comentario.MARK C.
El cliente no dejó un comentario.JOSE U.
El cliente no dejó un comentario.DAVENDRA S.
I can't think of anything that is need to improve mentWILLIENE D.
Nothing. Great customer service. Friendly and helpful staff.LOIS T.
El cliente no dejó un comentario.enrique P.
El cliente no dejó un comentario.TANETRE N.
El cliente no dejó un comentario.HITESH P.
They hooked up my trailer after a ten-minute wait and then had to unhook it because it was the wrong trailer. I was directed to the wrong pick up location initially in SacramentoRobert T.
El cliente no dejó un comentario.Ted B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.LEWIS D.
Make sure that the online reservation system sends customers to the right address. Our reservation sent us to another U-Haul location in West Sacramento and they had to give us the correct address. This would have been a big problem if we had been any more rushed for time!ALAN P.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.TONI T.
The furniture store owners who run this location are beyond unprofessional. My trailer pick up time was between 5:15 and 5:30pm. That is the time I agreed on in the U-Haul contract. I received a notification from this location at 3:56 that my pick up time was adjusted to 4:30. I received a messily 34 min notice that my pick up time had been adjusted. I called to confirm the pick up time was now 4:30, the owner of the furniture store lucky empathy for the inconvenience they had caused me. They had the whole day to reach out and change the pick up time or to notify me of the changes via text. All in all, I will not rent from this location in the future.Chad V.
There was no drop box for the keys (deposited in the mailbox slot at the front instead). It is posted as opened until 6, but arriving before this, the location was already closed and did not answer the phone.KEVIN G.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.JERRY J.
El cliente no dejó un comentario.Tingchun H.
El cliente no dejó un comentario.MOLLY G.
El cliente no dejó un comentario.CHRISTOPHER R.
El cliente no dejó un comentario.JAMIE S.
El cliente no dejó un comentario.Shawn G.
I would like to say categorizing people into one group because of their skin shade or race is highly inappropriate and it didn't mess up what was going on with the guy associate but an older lady associate happened to ask are we all together specifically all black people in line present. Do better please!DEVANAY H.
Customer service the duo team was wonderfulSHANAE M.
El cliente no dejó un comentario.MUHANNAD M.
James was a major helpGriffin S.
El cliente no dejó un comentario.Virgen P.
Have the truck elsewhere than in the middle of a tightly packed row of other trucks. For U-Haul in general, the remote truck share experience doesn't have a fuel refill calculator, so I had to guessKarl K.
El cliente no dejó un comentario.TZE Y.
El cliente no dejó un comentario.Liezel F.
El cliente no dejó un comentario.Jeffrey S.
Very well run, very friendly people to work with. I will recommend this Uhaul dealer to friends and family... thank you!John C.
El cliente no dejó un comentario.GLEN L.
El cliente no dejó un comentario.James S.
Beyond excellence!Haide C.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.VERONICA G.
El cliente no dejó un comentario.RAMON S.
Nothing Big Al was very helpfulPAUL L.
El cliente no dejó un comentario.Steven C.
Great and considerate customer service!jeff B.
El cliente no dejó un comentario.Alesandra L.
El cliente no dejó un comentario.Rick C.
El cliente no dejó un comentario.ELIZABETH Z.
Al is very kind and helpful. He gave me a good deal. I'll definitely return to this location.BENJAMIN S.
Truck transmission broke down on freeway at 6pm on Friday. Never could get anyone at uhaul service to answer phone after 1 hour ...uhaul.com/help and it routed me right back to customer service phone # ..never did get any responsePATRICK K.
El cliente no dejó un comentario.PATRICK F.
It's all good. There is nothing to improve.Mark D.
El cliente no dejó un comentario.John T.