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MATT P.
Customer Reviews for Bicycle Rack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly & quick!!
ARMANDO C.A bit more clarity about the total cost of renting the vans. Every time I'm going expecting to pay like half of what I end up paying
EMILIO D.The staff at The Bike Rack are very helpful and professional . Was in and out in 20 minutes including safety check. This was my second time renting from this location. Will be back again in the future.
Allen J.The check out/in process was very long and involved using my phone. I have as also held up when asked for a form of verification ( I.e. passport). Find a way to make the process easier. And move the verification to the reservation stage
Steven M.Good customer service, quick and easy rental and return.
Nicholas N.It was a pleasure dealing with this location. Very friendly atmosphere.
Peter S.Best UHaul company
Michael B.They would
Grace D.I picked up the van when the store was open --the experience was quick! I returned the van after hours and had a little trouble with the link (although it could have been my skills) but was able to drop keys and go pretty quickly.
Sue L.Was fine, consider checking levels of washer fluid.
abraham K.Easy online reservation, fast and courteous service. Convenient location.
Michael D.Nothing ...service was great they had everything you needed or wanted ..close to my house atleast i love it ......the best uhaul place i been to so far hands down .....keep being great
garner S.So helpful thank you
Meredith B.Broken bolt not noticed before I picked it up. Fortunately it wasn't a critical one. Other than that a decent experience.
Mark R.The truck was dirty on the inside and out. The cargo area had dirt and debris on the floor. The cab was dirty and there was a mask on the floor. The exterior of the cab had mud around the doors and the rear wheels had dirt on them.
Doug V.usong the app for after hours drop off, the the mileage and fuel section worked but picture did not work, even after 4 attempts
Stephen S.Excellent attention and very friendly to customers
JOSE Q.Everything was excellent. Easy process and the Bicycle Rack team were very helpful.
JOHN T.It's not the facility it's your website
Kevin B.Pick up and drop off was so easy! The staff was very friendly and helpful.
Sarah C.Everything at the rental place was in order except the fees! $64 for 1 hour of use is just ridiculous, 24 miles total! I hope I never have to use UHAUL again
Jusuf V.Customer service was excellent! The rental process was quick and easy.
JONATHAN G.I've rented from them before. The service is excellent and trailer was clean and ready. No issues whatsoever.
Carl L.Very good courtesy of representative Nice and helpful location..
Parin P.Get all other locations to be as great as this place is.
Geff V.Good & Friendly customer service.
MAHESH E.The staff was very informative, polite and attentive. They answered all my questions. Excellent service!
PEDRO S.This location always provides the best service. I have rented from this location several times. Staff at always friendly and helpful.
JOHN M.Staff at The Bike Rack are wonderful
Vincent T.THE UHAUL APP CHECK IN SUCKS TROUBLE CHECKING IN AND OUT. I WILL NEVER DO IT VIA THE APP EVER AGAIN.
Michele M.This customer has been using the wrong phone number (whichever one on file is not the correct one and this review is the only way for me to reach out to inform the customer or uhaul rental where the person rents from).
JEORGE M.Rental agent helpful organized and knowledgeable. Made the rental easy and pleasant.
Dave T.Thanks , great experience very friendly and very helpful, made it so easy 👍
Scott H.The site and operator were fine, but I'll use someone else next time because of the app and online process. Did anyone in customer service ever try to use this? The worst. Standing outside the vehicle waiting for approval? Forget it - I'll avoid Uhaul from now on.
Matthew D.I'm a contractor and have been renting from Bicycle Rack for a while.. Van and his staff are terrific. Always helpful. Great people.
DOGAN A.Very good service.
ABDELJALI E.The location was good and the employee inside was very helpful. HOWEVER, I signed up for the mobile check in and it was a complete disaster. The entire service was ruined because of it; I was left sitting in my car for over an hour trying to enter login information, provide location services, deal with website errors, and provide multiple forms of verification which I didn't have readily available (because they didn't tell me beforehand that I would need them). The customer service phone number was not helpful at all either and only exacerbated the situation by making me sit on hold for half an hour. I WOULD NEVER RECOMMEND USING THE MOBILE CHECKIN SERVICE FOR UHAUL AS IT WAS RESPONSIBLE FOR MY SINGLE WORST EXPERIENCE AS A CONSUMER.
David B.They were fast, courteous and very helpful! 1,000 times better than our previous experience with Bird's U-Haul in Wrightstown, NJ
John C.The customer service as well as the whole experience from pickup to return of equipment was perfect. I would not hesitate to return to this location again. GREAT EXPERIENCE.
MARTIN M.Staff was very friendly, knowledgeable and got me set up quickly.
DANIEL M.