El cliente no dejó un comentario.Harry H.
Customer Reviews for Better Half Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael D.
Thank you very much Chris for everything you did to help us out with the rental.Jon K.
El cliente no dejó un comentario.Janelle F.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Mike V.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Douglas F.
El cliente no dejó un comentario.jim C.
Cory was very friendly, helpful. no suggestions for improvement.Laura L.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Waylon L.
El cliente no dejó un comentario.Kayla V.
El cliente no dejó un comentario.Bernardine D.
El cliente no dejó un comentario.Terry H.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.David R.
I don`t know because it was easy and he was very helpfulHarry H.
We really wanted to rent a smaller truck but they said 20ft was all they had. But the gentleman who signed us up was very friendly.Brenda R.
Very friendly staff Customer service was awesome Low cost for surrounding area.John P.
Wish you had more equipment available at this location! Chris T. is very efficient and personable!DIANE M.
El cliente no dejó un comentario.Gerritt S.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.John H.
Disappointed that I had to go to another location, due to a maintenance issue. This added more miles to my overall travel and at 99 cents per mile, a $50 credit barely covered it.Deborah J S.
El cliente no dejó un comentario.Cinnamon B.
Great serviceAndrew A.
El cliente no dejó un comentario.Beth M.
Dealer handled everything professionally and friendly as always.David R.
El cliente no dejó un comentario.Chris T.
El cliente no dejó un comentario.Sam S.
El cliente no dejó un comentario.Patrick J R.
Great experience, Chris is a very knowledgeable and friendly guy. Had absolutely no issues with the trailer. 5 stars!Josh M.
El cliente no dejó un comentario.William T.
I traveled 28 miles one way. Total 56 miles. Was charged 100 milesDebra H.
List available equipment at the dealer locations. Not that this was an issue, just a suggestion. Everything worked great.KEN M.
El cliente no dejó un comentario.Marty Y.
El cliente no dejó un comentario.TOBY S.
The moving blankets were just thrown in the cargo area so I returned it that way. Also, the app has issues with adding pictures when returning to vehicle. I had to use the website to complete the returnEdward L.
Only thing you could do is let rentals go for free cause every thing is perfectDUWAYNE P.
I was not informed that I would need an account to check the truck back in. I showed up 10 min early to return the truck only to find out I needed an account and I had to verify my location which didn't work because I didn't have service at that location. When I called I was told there was nothing they could do and to call Uhaul, when I did that I was told I'd be on hold for an hour. All the while I was late at that point. Very complicated when all's you should have to do is drop the keys off.DREW D.
When returning the unit after hours, I could not use the app for quick return and had to call the 1-800 number and it took over two hours for an associate to answer the phone. The return process was horrible and I was charged an extra day.RANDALL C.
everything worked out and excellent service. MikeMICHAEL M.
Awesome serviceBrian P.
Service is excellent. No improvement needed. Gracias.ESTEL H.
Great customer service! I was made to feel important. Good first impressions service. The 26' truck was clean and well maintained. It was a great experience. ¡Gracias!Mitchell M.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.CODY A.
El cliente no dejó un comentario.HALEY K.
The staff at Better Half Properties were incredibly nice and professional. They saved the day for me. the U Haul facility I booked with originally only had a trailer with broken lights - not what you want after travelling half way across the country. Better half properties was great. Overall U Haul experience - not so much.ERIC K.
we only got 30 minutes away and lights on trailer went out. called Chris he said to drive to Indianapolis that was the only place to fix it. finally he gave us a place in Ft Wayne and it wasn't open. found the corp office and were told they don't do repairs. One nice young man finally gave us a new pigtail and the lites worked. After a 3 1/2 hr delay we were finally on our way to Florida. It was stupid to have to deal with this. I would NEVER recommend this place to anyoneJERRY B.
El cliente no dejó un comentario.ROBERT N.
Make the rental process easier when using online check in. Agents were helpful and friendly.Ronald B.
El cliente no dejó un comentario.CLIFFORD T.
El cliente no dejó un comentario.MICHAEL P.
It was pouring down rain when I got there. I started to get out of my car and the rental guy came out and told me to stay in the car and he would take care of everything so that I did not get wet! He checked everything out and then he unhooked the trailer so I did not have to do anything or get wet. What GREAT SERVICE!!! This is the kind of customer service that all businesses should have. Thanks again to the attendant for this.WILLIAM B.
Super small and got right to me. Answered any questions and made sure everything was understood. Only uhaul employee to actually be decent. Was going to drop off at the goshen Indiana location but the employee is rude, cursed me out because he was having a bad day and couldnt take time to look at our contract before calling and harassing me. This webster location is going to be the only location I deal with IF I ever decide to belittle myself enough to rent from uhaul again.ELIZABETH K.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.LAURA W.
El cliente no dejó un comentario.STEVEN W.
The owner very friendlyNinochka T.
El cliente no dejó un comentario.Jason J.
El cliente no dejó un comentario.Kirsten K.
Not charge two weeks after the fact. Why the hell would you wait to charge our card for 2 weeks. We moved and had to buy shit ofc we don't have the money to pay you because we had that in the budget weeks ago when it was supposed to come out and then planned Accordingly after we thought it came out!MARCUS G.
El cliente no dejó un comentario.JOSEPH M.
They need to have someone there especially during pickup and drop off hours !! We were on hold for 45 min and still did not get anyone on the phone because my iphone wouldn't recognize the location !! I did finally get it to work. Or if they do not want ot man this location maked the app more user friendly OR and phone # where someone can come help you !!! Had trouble on pickup and drop off !! Was not a happy camper - moving is stressful enough without having trouble picking up AND dropping the truck. :((((Randy B.
El cliente no dejó un comentario.JODI W.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.Charlie C.
NEVER SAW A PERSON. STORE CLOSED ON SUNDAY.Robert G.
Our service was outstanding we will definitely be customers again when neededRhonda R.
El cliente no dejó un comentario.DANA K.
El cliente no dejó un comentario.Mitchell P.
Chris went above and beyond to accommodate my rental pickup. Thanks Chris.Brian E.
We were very pleased how easy it was to rent a truck and to pick it up after hours and return after hours. The fellow we talk with originally was very helpful in us selecting the right truck for our move. We would definitely use this location again.CHRISTINE S.
Nothing everything was professionally handled quick and courteous and very friendly.David R.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Julian M.
El cliente no dejó un comentario.AMANDA Z.
El cliente no dejó un comentario.Robert L.
The agent I spoke to at main U-Haul number (not this location) when I was attempting to report after hours drop off at this location attempted to send me to a drop off location 30 minutes away. I tried to explain this location was 2 miles away. She was rude and dismissive. Customer service is not her calling. She should have additional training or find another job.GREGORY WALLACE M.
I was charged for 2 days initially, because I put 6 hr in the reservation but returned the trailer the next day. Still less than 24 hr. After an appeal, U-haul refunded the second day charge. Lesson learned - put 24 hrs into the reservation.Mark L.
Nothing Spot on!DYLAN S.
Chris Trowbridge is a helluva nice guy and very helpful.JEFFREY G.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.DAVID M.
Great attitude. Great serviceSTEPHEN C.
I have rented Uhaul equipment several times at this location. The experience is always positive.DAVID M.
North Webster U-Haul location is your best choice for customer service IMO!!Robert R.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.ROBIN N.
Very Professional and helpful ! U haul's software is a joke and they don't care how long and difficult it is to rent anything from them or they would get it fixed PRONTO!!!!! Spent hours online,phone,App and at dealership trying to rent a trailerMICHAEL G.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Brenda W.
North Webster Uhaul very helpful.Kyle A.