Customer Reviews for Best Way Automotive LLC
(U-Haul Neighborhood Dealer)

52 reviews

5650 Groveport Rd Ste 4A   Groveport, OH 43125

(614) 830-0899

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 9 am–6 pm
  • Wed: 9 am–5 pm
  • Thur: 9 am–6 pm
  • Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(614) 830-0899

5650 Groveport Rd Ste 4A
Groveport, OH 43125

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 9 am–6 pm
  • Wed: 9 am–5 pm
  • Thur: 9 am–6 pm
  • Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ben, who runs this location is a good guy to deal with.

Andres F 
Rating:
5.0

Customer did not leave a comment.

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
4.0

Nothing specific to the site, but the number of miles allowed made it impossible to drive between locations without going over the allocated miles which they then charge $1 per mile over. We made zero extra stops or route deviations and were 22 miles over. While the car was clean, I’m never a fan of getting a vehicle not full of gas. Just another item where you effectively pay more than what you expected unless you sat there and tried to figure out exactly how much gas you would use. Lastly, as a consumer, I really don’t appreciate the multiple attempts to upsell, between the insurance, storage or help, it’s obnoxious and feels like a constant nickel and dime. In the future, I will try to find an alternative before I go with uhaul again.

Jeffrey S 
Rating:
3.0

Orginal truck assigned at different location Was not on site. Was transferred to this site That was 1/2 an hour away.

Jim H 
Rating:
3.0

Make sure vehicle is maintained and dashboard notification lights aren’t on. (Seat belt light came on even though we were wearing our seatbelts)

Jacquan J 
Rating:
5.0

The uhaul app itself needs to be updated as it barely functions

Anthony W 
Rating:
5.0

Customer did not leave a comment.

Joyce C 
Rating:
5.0

Stay the same!

Cova A 
Rating:
1.0

The owner of the shop was very rude, argumentative and not fair with any of his justifications. Would not recommend.

Drysten C 
Rating:
5.0

Customer did not leave a comment.

Ben M 
Rating:
5.0

Customer did not leave a comment.

Amber F 
Rating:
5.0

Customer did not leave a comment.

Yolanda L 
Rating:
1.0

Place was hard to navigate with no clear place to park. Multiple uhaul were parked in illegal spots and it was unclear where to park my truck. Supposedly, there was wording for where to park, but not in the actual location. A picture, or sign in front of the building for UHAUL parking would be nice, and not parking other vehicles in handicap and non parking spaces would also be more professional.

Raymond P 
Rating:
3.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Customer did not leave a comment.

SYDNEY W 
Rating:
4.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Very nice and knowledgeable people

Lawrence M 
Rating:
5.0

Customer did not leave a comment.

Hayden M 
Rating:
5.0

Customer did not leave a comment.

JON C 
Rating:
3.0

Customer did not leave a comment.

Payton B 
Rating:
1.0

Clean and more comunication

Edwin G 
Rating:
5.0

Customer did not leave a comment.

Joyce C 
Rating:
2.0

It is kind of a back alley spot. Hard to find and parking lot a mess.

Sean T 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Either lower the mileage for a certain amount of days or offer a flat rate. It gets way too expensive.

BRITTNEY G 
Rating:
5.0

The entire process was simple. The van was brand new which was a cool bonus. The location was easy to get to and everything went smoothly, will definitely return here again.

JOSHUA B 
Rating:
3.0

Customer did not leave a comment.

Lee M 
Rating:
5.0

Owner was very polite and helpful

ANGELA R 
Rating:
1.0

Customer did not leave a comment.

CARRIE M 
Rating:
2.0

Picking up the truck via an app is a terrible idea. First, no one mentioned it to me. I called the location to finalize details and got a recording that they were closed for 4 days. Not knowing I was supposed to use an app caused a lot of unnecessary stress. I called the 1800 Uhaul # and was told I had a 62 minute wait to talk to someone. In short - this was a terrible experience and I will use Ryder from now on. They still use people.

James A 
Rating:
5.0

Customer did not leave a comment.

Rita S 
Rating:
5.0

Customer did not leave a comment.

KAREN C 
Rating:
5.0

Customer did not leave a comment.

Aaron D 
Rating:
5.0

Customer did not leave a comment.

Dylan M 
Rating:
5.0

Customer did not leave a comment.

Moises G 
Rating:
5.0

The staff was very helpful kind and courteous.

Paul M 
Rating:
4.0

Customer did not leave a comment.

Malcolm S 
Rating:
5.0

Customer did not leave a comment.

Nathan E 
Rating:
4.0

Customer did not leave a comment.

Renee M 
Rating:
5.0

Customer did not leave a comment.

DONALD D 
Rating:
3.0

Customer did not leave a comment.

ASHANTI G 
Rating:
5.0

Customer did not leave a comment.

ANDREW S 
Rating:
5.0

Fast and good service. It was hands off for us. He hooked the trailer up for us and we were in and out.

ROB D 
Rating:
5.0

Customer did not leave a comment.

CARLETON B 
Rating:
5.0

Customer did not leave a comment.

Arelle T 
Rating:
5.0

Customer did not leave a comment.

Crystal K 
Rating:
5.0

Customer did not leave a comment.

RITA M 
Rating:
4.0

There is no way there was a need for a “cleaning” fee!!! The only thing hauled was furniture. I would not recommend this location to others because this gives the appearance of “price gauging” for profit. Thank you for your time. Mark

MARK P 
Rating:
1.0

Customer did not leave a comment.

Kristina M 
Rating:
5.0

Customer did not leave a comment.

Ryan w 
Rating:
5.0

Customer did not leave a comment.

Cole A 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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