Ordered a dolly, because I needed one. There was no dolly. Comment by attendant...they removed the charge. That doesn't help me Also, attendant added some random charge that was almost a third of my total. Customer action file in progress.
Lynn B
Customer Reviews for Berwyn Clark Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a small gas station and they really don't know what they're doing. The truck was on empty when I picked it up and the furniture dolly I requested wasn't in the truck. When I asked for it the guy behind the counter told me they do not have those there. I also asked him to extend my drop off time to 10pm which he said he did and did not do. I had to call myself when I noticed it 30 mine before the drop off time. Worst Uhaul experience I've ever had. Will not be returning to this location ever.
Uriel HThe owner seem to not know what to do when renting the uhaul out. Along with him being too busy to try to handle the rental and customers at the same time.
Linda YI do not have much money. I am poor. When I received your statement I was shocked. I was charged 2 days. We didn't even have the truck for 2 HOURS. On my bank statement the first charge was for 40.69. That's great, that's ok That's around what I expected to pay for a truck advertised for $19.95 a day locally. Then I was charged another $ 80.15!!! What the ......The person behind the counter was ringing up lot's of customers from this small neighborhood store while he was helping me so It took a long time. He was the only one there. The U haul statement says I had the truck from 6/14 at 2:13 to 6/16 at 1:44, that is a lie. I'm sure this place has cameras that will prove when I dropped it off. Anyway, I have ALWAYS used U Haul in the past and never had a problem. I am sure this will be resolved and I do want to use your company again. Happy Fathers Day! Thank you Kim Angelus
kim aI put the truck gas back and they charged me extra
Frederick JSpilled coffee, dried and sticky all over cab. Smelled of Marjana smoke in cab. Truck rented for 6 hours, charge on bill was 3 days. Still waiting on refund.
Richard DNothing
Martin OThe person renting the truck was very rude, didn't talk to me and threw the keys at me. Truck was at 1/2 full added gas to the truck and returned the truck again very rude - just put the keys on the counter and would not come to look at truck. trying to charge me about 100.00 for things I don't owe. going to corporate
Denise II will not recommend U-Haul to ANYONE. The issue was NOT the location. The issue was that the U-Haul tech interface did not allow the location to assign me the available truck. After spending more than an hour on the phone with 3 different representatives they told me the location rep was wrong. I saw the tech interface screen myself and he was NOT wrong. If there had been a way for him to get support instead of him calling and being put on hold, and me calling and waiting on hold then getting passed around, perhaps someone could have helped him. It took 2 HOURS to get the truck AND there were no dollies or furniture blankets. That was something that was NOT communicated to me. I had to drive to another town to try to pick them up. I was told - by the U-Haul phone rep - that the NEW location would know I was coming and DID have the equipment in stock. They DID NOT have the equipment in stock and they did NOT know I was coming. This set my move back by 3 hours and we had to reschedule the freight elevator and wait 5 additional hours to move in. It created a very stress-filled and frustrating experience.
Tracey EThe process of picking the truck up was haphazard, inefficient, and unprofessional.
John TIt was just a drop off!
Januario GStaff were cold and rude, not accomodating. The truck itself was making noises the whole time I had it and there was stuff in the back when I received it. There was no clear place to park the truck at the location. I originally booked to to a mobile pickup/drop off but I don't see how that would have been possible.
Kristin WI had rented the uhaul last week , and the reservation had said it was going to be $34 plus a $.99 per mile and I used the truck for under 2 hours & they added $66 dollars for rental tax. & my total was 143 for less than 2 hours. DO NOT GO HERE AND RENT A UHAUL THEY WILL SCAM YOU.
Jesus L