Customer Reviews for Bernthisel Self Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

3.0

This entire uhaul experience was AWFUL! I reserved a truck for Napoleon Ohio, less than one mile from where I was going. Only to get a call the day before that I was going to have to drive 45 mile one way to pick up a truck and be charged .99 per mile!! They did find one only 25 mile one way but it was $10.00 more being way larger than what was needed. I would not recommend u haul and I hope I don't have to use them again! What should have cost me around $40.00 cost me over $121.00 ! Outrageous and unhappy! I deserve a refund of the entire amount for all of the hassle!

Clasificación:

5.0

Dropped off after hours, super easy!

Clasificación:

4.0

The only reason I gave this location 4 stars out of 5 is because the available parking spaces for the trucks require excellent backing skills. Not all drivers may have those. But it's so nice to have a location out near where we live, and the staff there is super helpful. I had GREAT difficulty with your mobile check-in and return, however. When asking for an alternate phone number (which you could have asked me at the time of reservation) there was no indication that it was going to be live called. I gave a number for a relative who was busy at the time and had to come up with another contact. The site should note that the agent is going to contact that person. The most problematic part seemed to be whenever it had to access my phone's camera to take pictures. It kept crashing and reloading the page, on both the mobile website and the app. I had to go all the way back to the beginning of the process. When returning the truck I got so frustrated -- it had already been half an hour, my young son was wandering around the parking lot, it was getting dark -- that I just gave up and threw the key into the dropbox and left. Luckily I called the business owner the next day and he said he would wave the fee for having an agent check out the return. I really hope you can resolve those issues. Otherwise this would have been a very easy process. The stickers on the truck (lift gate, console, etc.) are very helpful with directions on how to use it. That was much appreciated.

Clasificación:

5.0

Make the mounting and dismounting of the trailer less strenuous. Having to manually lift the tongue on and off the tow vehicle is extremely difficult for a 71 year old man and even worse for any woman!

Clasificación:

5.0

Nothing! Mike was very thorough. He connected the trailer and explained all saftey points.

Clasificación:

3.0

Dropped off after hours, wasn't much clarity as to where to put the keys and park the truck. Not bad overall.

Clasificación:

4.0

Convenient location. We liked the no contact equipment delivery..

Clasificación:

5.0

Great exoerience

Clasificación:

4.0

Used text drop off option after hours

Clasificación:

5.0

Super friendly and helpful, Bernthisel will be my first call from now on. Thanks again

Clasificación:

5.0

Courteous service. Trailer was ready and clean.

Clasificación:

5.0

Nada

Clasificación:

5.0

Great customer service. Friendly, expert, efficient

Clasificación:

3.0

Why is there only one truck available, at most locations.. I live in a rural community and wanted a 15 ft truck. Called 3 surrounding community's and none available. The one in Maumee, the phone rang busy, for two days trying, I even tried on line to locate one. I didn't want to travel 20 miles to pick it up. Had to settle for a 20 ft, because that was my only choice for 4 locations.

Clasificación:

5.0

All I did was drop the truck off and put the keys in the drop box. The place looked nice and I am sure the staff is friendly.

Clasificación:

4.0

Owner was friendly and helpful. He gave great recommendation on using a different size ball hitch the I had. It made a huge difference in use of the car hauler. Gracias

Clasificación:

5.0

excellent.

Clasificación:

5.0

All went as planned. Received good customer service

Clasificación:

5.0

You asked me to rate this location and it was excellent but it is not the location I called. I ordered a one way and she quoted me $470 I think. My email said pick up somewhere else and I told her that. When we got there it was for $470 and 7 days for a "local". Ridiculous!!! This caused me a great deal of stress after so many other problems in the day. And it became too late to load the trailer. It was a HORRIBLE experience!!!!

Clasificación:

4.0

Fix your online rental program. My online reservation was not able to be found in the system even with my confirmation number. It took 40 minutes with the agent on the phone to finally put in a new rental in the old system.

Clasificación:

5.0

All went well except for using the u-Haul app. That app needs some work. It missed a lot of information. At the site very professional and attentive.

Clasificación:

4.0

Ability to do some of the photo taking prior to arriving for the truck. It's a lengthy process and if it's dark it makes it more difficult

Clasificación:

5.0

Working through the pickup process is still slow. Not a reflection on the location as he was efficient. But a good 20-25 minutes to work through it all

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

One of the 2 units we rented had a leak in the attic section. Reported this issue when the unit was returned.

Clasificación:

5.0

Very knowledgeable owner. Very personable and helpful in explaining how the U-Haul rental process works.

Clasificación:

5.0

Great job

Clasificación:

3.0

Conveniently located close to my house. Quick drop off procedure with no hassle.

Clasificación:

5.0

keep doing what your doing.

Clasificación:

5.0

Mike was really nice and friendly he know his job and returned my phone call yes I will return to this U haul location in Ohio

Clasificación:

5.0

Very organized location, and the person who rented the vehicle to me was very nice, and gave a great explanation of how to work everything including loading and unloading instructions as far as utilizing the ramp and the appliance dolly. Unlike former Uhaul experiences at other locations, this location had all the paperwork ready and the size vehicle that I actually reserved was available. I would highly recommend using this location over any other in the Toledo and surrounding areas. Best experience with this location than all others.

Clasificación:

5.0

We had a great experience and everything went well! The agent was very helpful and courteous!

Clasificación:

5.0

Great customer service, will rent again from this location.

Clasificación:

3.0

No one was at the drop off site. The tong weight of the trailer was hard to control by myself. There was a dolly at the pickup location to provide leverage.

Clasificación:

3.0

U-Haul's website needs overhauling and is very difficult to book packages and supplies because it just charges you for everything on the page. equipment was excellent, just the website is pathetic

Clasificación:

5.0

No changes. Mike did a great job.

Clasificación:

5.0

Mike was a pleasure to work with. He was very thorough in explaining how to operate the truck safely and the importance of investing in the insurance option.

Clasificación:

5.0

Excellent experience and customer service. I would not hesitate to rent from this location again!

Clasificación:

5.0

Owner was amazingly patient and helpful. Had great hints!

Clasificación:

5.0

Mike at Bernthisel Self Storage was great. Super friendly. Very nice. I'll go back to him for my next U-Haul need.

Clasificación:

5.0

Excellent customer service - would not hesitate to recommend. Thank you very much.

Clasificación:

5.0

Very helpful U-Haul location, easy access in & out of.