My only issues were with the three cables used to safety secure the trailer and my inability to lock the hitch well away from the trailer. I'm not sure how to use three cables, and think two safety changes would be better. Instructions on how to secure the trailer against theft would also be helpful.
Alton G
Customer Reviews for Benbrook Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Floor of trailer had an oily/greece that transferred to the bottom of furniture. Trailer was dry during rain. Brake fluid reservoir cap was taped on.
Michael LThis Van got the job done But preferred newer van I got from Benbrook 2 weeks ago, gas more efficient, more comfortable set up for a hot Texas summer move Everything went smoothly
Jenette ZIt took awhile but the team found what we needed and close by
DALE JThey got what I needed in a very timely manner!
STEPHANIE TThe truck was slow to start, would not pick up speed to get out of the way of other cars, and the air conditioner ran either hot or freezing.
Tammy JA reasonable price for renting moving equipment.
Mark CI reserved my truck & equipment 2 weeks in advance at the Cresson, TX location & uhaul switched me to a further location for not having the size truck I reserved. I also did not receive an appliance dolly and utility dolly that I had also reserved 2 weeks in advance. This is nothing on the Benbrook location, they are at the mercy of uhaul and what equipment uhaul provides them.
Steven SA+
JAMES CPerfect. In and out less than 5 minutes
CECIL CThe windows were dirty. For the second time I picked up a truck whose gas gage indicated it was full but when I filled it up to return it, I put in way more gas than it should have taken. I got a refund on the gas but it was frustrating. There needs to be a better way of insuring tanks are really full before someone remts a truck. Otherwise they will be paying for someone else who didn't fill the tank up.
Richard RI had a great experience at this location. I was pulling a 20 foot U-Haul with an auto transporter. I needed to take the auto transporter off in order to unload the truck at my self storage. So I dropped the auto transporter first, then came back with the truck. The gentleman at the front counter was very friendly and easy to work with. The parking lot is easy to get in and out of with the truck and is well maintained inside and out of the store.
LORI BRussell is the best example of perfect customer service. He makes U-haul look good. If every customer engagement went like this one in every business place, there would never be unhappy customers.
Lynda SNot a thing. it just doesn't get any better than this. If only ALL business transactions were this great, life would be so much better! Thank you for hiring top-notch people - Russel was amazing!!
LINDA SPleased with service and facility. Met with promptness and friendly service.
Judith WMake sure that everything is setup, clean, and repaired for the next customer.
Jesse AMake your computers talk to each other. If I had gotten there and there was no trailer I would have been pissed. They had. No reservation saved for me.
James CAll good
MARK WI was charged higher than the online price for the 5x9 motorcycle trailer. It should have been $14.99, but was instead charged $24.99. Perhaps it had something to do with the specific trailer (said motorcycle on the front and had a wheel chock) not showing in inventory at that location. Overall, I still believe this is a great value. It just bothered me that I wasn't charged the rate listed on the rate sheet and on the website.
JON KThe cab of the van (cupholders) were dirty and obviously not cleaned prior to our rental. Not a showstopper but problematic.
John MThe address in the uhaul app doesn't translate to Google. We were lost and had the hardest time finding the pick up point, we mentioned to our host and he has told the uhaul corporate numerous times to change the address, we had movers scheduled and the movers had to wait an hour till we got there, we requested a 26 foot uhaul to be in Aledo but we had to drive to Benbrook plus not having the correct address made our experience awful.
Stephen BEverything was easy, instructions were well put and easy to understand.
Caleb Wvery little help or direction when picking up the truck. Was basically handed the keys & dolly. Wandered around the parking lot before I found my truck. The cab of the truck was dirty. The back of the truck was actually OK. The ramp was covered in shards of metal & something that looked like rivets. Very dangerous & slippery!
jodi hI had trouble finding it using Google maps.
MATTHEW LThe truck was old and janky but that's not a big deal. Overall great
Logan HThanks so much for making this easy!
Howard LUhaul needs to supply these guys with more dollys. There's a bit of a shortage.
William JLighting was out by my storage unit. When I brought this to the staff attention he stated that yes it is and the management is aware but hasn't been fixed, and I was there for 3 months. The hours the unit is open are terrible. 0900 - 5:45, min-Sat. Doors are closed and locked at 5:45 and closed on Sundays! Who has time to ever get there if working! That is why I will not use again.
Kellie M | Overall ExperienceI rented for a day on Saturday and called to let my dealer know I wasn't going to make it before he closed. He said that's fine just drop the keys in the drop box. He closed at 6:00 and I arrived at 8:00. I was charged for another full day for 2 hours? What the heck! Don't think I'll be using U-Haul again. The cost of doing business with U-Haul just doubled. These days who can affford that!
Theodore RNothing had great quick fast customer service it was perfect thank you
JOSEPH WYour representative informed me you only had 24 of the 60 moving pads for my move. I had this reservation for more than a month in advance and had included this order for renting moving pads. The rep told me I could buy pads at Harbor Freight. Seriously? Not even an effort to explore whether any were available at another location.
Jose GDirty windshield. Mobile app didn't complete the process correctly. Long line to return truck.
RIchard RAll was good with the rental
Jimmy Hnot impressed with the office setting, but that's not important. The customer service was great !!
Ron OAlso very nice guy working there. Easy to find!!
Brian SThe person checking me out was great- the biggest problem with this location is the time they are open- not open late or early and not on sunday is an ossue
randall rit was very difficult renting and returning the truck. The location was closed on Sunday and so I had to rent and return the truck on the app and it is not user friendly. I called customer service and got hung up on once then called back it took over 30 minutes for the girl to just put notes on my file to return the truck.
Shelly Dlocation was fine the uhsil app is a pos!
Dustin PCustomer Service was great and we were in and out in no time. Especially since I had to load up and drive a 6 hour return trip back home.
Arturo HOver the years I have read about this location having rude staff. This is very incorrect with interaction Monday being excellent. In this day of little or no customer service this gentleman went out of his way to make sure I got what I needed and on the road quickly. I would definitely recommend this UHaul and if the need arises for a trailer or truck I will come back. Gracias
garvas hTo ensure that extra equipment that is added to order is actually inside of truck . This is the third time my movers get there and no dollies and things inside. Had to cancel my move due to this cause they can only wait up to five hours and you'll didn't open until 8a . Also checking on vehicles at the correct time .
Alexus FQuick Service and Friendly.
Kendall OAir conditioner broke in van on a day it was well over 100 degrees. Tookit back and was still charged BAD Experience. No charges should have been madE
Vicki RThe brakes on the truck was not working well at all. Please check and keep up with maintenance items, especially safety related.
Jenq Jstore office was dark they need to brighten it up
Charles ADue to the non-linearity and lag of the gas gauge, I ended up putting a quarter of a tank of gas beyond what was required when returning the truck. The best solution to this situation would be to credit the customer for the extra fuel, much like crediting for miles not driven. Other than that, the overall experience was great.
Glenn BGreat staff at this site!
Delmar AVery good, easy experience
Greg MThank You.
Vipul PHelped with everything we needed
Jermaine SWe always appreciate the personal attention and friendliness of the staff. They are ready to help when needed. Thank you for the care taken.
LAURIE Z | Overall ExperienceThe staff was always helpful and friendly. The availability of dollies at the facility was a big plus.
Curt M | Overall ExperienceI have used Benbrook Storage several times when I needed temporary storage. I have been satisfied each time. I recommend Benbrook Storage for anyone with storage needs.
MARY M | Overall ExperienceThe staff and facility are outstanding. This is the 2nd time we've used this storage facility. Our first time was for 6 months while a new home in Benbrook was being built.
Leonard J | Overall ExperienceGood place to rent
KATHLEEN A | Overall ExperienceAll was very good except they didn't have Sunday hours, which is what we really need.
Ron O | Overall ExperienceWas there over year and half. Never had issues. Always nice and helpful . I would you again.
NINA C | Overall Experience