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Alexander H.
Customer Reviews for Benbrook Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Pleasant experience.
Jyrki K.I am not sure why I get charged extra on a rental when I returned the van well under the mileage that I said it would be. One weekend I was charged 76.00. The next weekend, less miles were used and I was charged 83.00. I am always refilling the tank back up and returning the vehicle on time. What gives?
Mary Jane L.It was an easy rental process, the truck was clean and a smooth drop off process. No complaints here. Very nice manager who checked us out and in.
Russell L.Friendly and efficient service.
Thomas M.Everything was great. The process was very smooth and convenient.
Joanna B.The equiptment was available, clean and the attendant was very polite and ready to assist. I recommend this UHaul very highly.
Hughbert C.Great experience. Recommend
Cynthia S.Friendly and efficient, keep it up!
DAVID R.Thisocation is always fast, professional and friendly. We won't rent from other Uhaul stores.
Lisa L.My second opportunity to "use" U-Haul this year.Two separate sites, both A+ experiences in all aspects. Service done right - well done.
John J.This was not the location I desired to pick up at, and it was changed last minute. Also the lady was extremely rude on the phone and told me this was how uhaul handled rentals and hung up and sent me a notification of the move of my pick up. The Uhaul was not clean seats were sticky dash was dirty
Sarah W.The process of using the mobile log in etc fell apart after I had taken a self-photo, taken a photo of the front of and scanned the back of drivers license. Then it asked for additional information to verify my identity such as a copy of my lease, my passport etc. So instead of being able to rent the vehicle at 7am as planned i had to wait until 9am. This set us back in moving and cauzed us to move during the heat of the day
Kevin K.Nada
Vivian C.Service was amazing!
TRAVIS A.This was a wonderful experience. The vehicle was available the day we needed it. We were able to keep it an extra day without problem. The cost was very reasonable. If there was any inconvenience at all, it was just the time waiting to complete paperwork, as only one person was at the desk with more than one customer. But I don't suppose the traffic in this office would justify an additional person behind the desk.
Mark C.I was visiting from out-of-state and needed a moving truck for a short amount of time. I called this location because it was very close to the home I was visiting. The gentleman I spoke with, to reserve the truck, was very professional and friendly and reviewed all options offered be Uhaul. When I visit again, and need a truck, I will definately rent from this location.
MARILYN B.I wish I had his name, but the man at the counter was AWESOME!!!! He was funny and knowledgeable. It was the first time that I rented and he made me feel very comfortable doing so.
Deirdre B.I don't have a comment for improvement. I want to say how easy it was to rent from this location. Kye is very nice and knowledgeable. We will come back to this location.
Sandra B.Easy Peasy
David M.Associate was friendly and helpful
Raudo P.Friendly people working there. Very accommodating
Theodore R.It was an easy & quick pick up & drop off. The gentleman that was there was so friendly & efficient. Highly recommend!!'
CHRISTIANA B.Super Service, fast & Easy... Thank you!
Charles N.Very happy with service and attention at the rental site. Will definitely recommend it to friends and use these folks again.
Michael M.Nice worker and very sexy!!!!!!
Andrea H.Customer service was wonderful and friendly. I will be renting from this location in the future, thanks for the great experience.
Tomarro D.Good customer service.
Gloria W.Staff were very very helpful.
Timothy M.The staff went over and above to make sure I understood everything before I took possession of the vehicle. Very helpful and friendly!!
Charlotte E.I can't think of anything. Everyone was very helpful and nice.
alice D.Only disappointment was there was no appliance dolly available when we picked up the truck but there was online. Otherwise was a great experience!
Lindsay H.They were very helpful in getting me the tools I needed and it was an easy drop off
BRENNAN MARK H.I have used Benbrook Storage several times when I needed temporary storage. I have been satisfied each time. I recommend Benbrook Storage for anyone with storage needs.
MARY M. | Overall ExperienceGreat.
Daniel F.Ricky, was very helpful. He took great care of my needs.
YOLANDA J.Horrible app experience. Most of the call center are clueless about it. Put on hold twice over 30 minutes. Never came back to check on me. Asking to call a reference is ridiculous. I had 2 that apparently was in reservation. Could not add another because I don't know any others. Wasted 5 hours trying to rent truck.
todd S.In and out with no hassle. Employees were helpful and professional. Ill be back.
STEPHEN R.A sign is needed visible from HWG 377.
JAMES H.Used drop off location several times in past and they have a,ways been excellent.
PHILLIP D.The truck had a quick turnaround so I understand why it wasn't properly cleaned but the customer service at this location is always outstanding so that makes up for it.
Stephen G.My car smells like a cross between a boarding kennel and a bar dog hair cat hair cigarette smoke everywhere I had to sit with the windows open nearly all day which was a security issue I know this is a work truck or pickup truck but for such a young car this one had been very very very poorly treated
Paul H.Stay as you are!!
David R.This was the worst truck I have ever had with UHaul - it was dirty and the inside was very worn - torn seats and just my worst experience.
Trisha H.Very accommodating. I was late because the location my reservation sent me to was permanently closed. Called this location and they let me drop it off there with no hassle.
BRIAN JOSHUA P.Nada
Michael T.Great Job Thank You
JAMES M.The staff and facility are outstanding. This is the 2nd time we've used this storage facility. Our first time was for 6 months while a new home in Benbrook was being built.
Leonard J. | Overall ExperienceGood place to rent
KATHLEEN A. | Overall ExperienceAll was very good except they didn't have Sunday hours, which is what we really need.
Ron O. | Overall ExperienceWas there over year and half. Never had issues. Always nice and helpful . I would you again.
NINA C. | Overall Experience