Customer Reviews for Bellevues Best Self Storage
(U-Haul Neighborhood Dealer)

152 comentarios

505 Old Hickory Blvd   Nashville, TN 37209

(615) 932-2177

Horario de oficina

  • Mon-Fri: 9 am–6 pm
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 932-2177

505 Old Hickory Blvd
Nashville, TN 37209

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–6 pm
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gentleman at the front desk was very nice to me and my son. I felt very informed and the process was so simple.

SHANNON R 
Clasificación:
5.0

Bellevue's Best Storage is well named. Everything about the place is top-notch and the owner/operator Robynne could not have been more helpful. She saved me money at so many steps when she could've easily just let my ignorance slide on through to her benefit. the U-Haul experience was excellent as well as the storage arrangements. I proclaim that these are my actual sentiments.

ADA M 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B 
Clasificación:
5.0

Ninguno

William H 
Clasificación:
2.0

The older gentleman was very polite but again did not know how to process return and had to leave vehicle with proper check in. He also had to call someone to know how. Was incorrectly charged for additional day though returned truck earlier than required.

CALOTTA E 
Clasificación:
5.0

El cliente no dejó un comentario.

Grayson S 
Clasificación:
3.0

El cliente no dejó un comentario.

NATHAN K 
Clasificación:
5.0

El cliente no dejó un comentario.

NASHANDA W 
Clasificación:
5.0

Staff is wonderful as always

Stefani A 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K 
Clasificación:
2.0

I was charged for gasoline when I turned the truck in even though the truck had more gas at that point than when I picked it up

Jerry P 
Clasificación:
5.0

Nice people.

David M 
Clasificación:
5.0

El cliente no dejó un comentario.

MERDAN M 
Clasificación:
5.0

Very helpful and told me exactly where to park to make the return easy.

phu n 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P 
Clasificación:
5.0

Employee was very helpful and pleasant.

CHRISTOPHER F 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLY M 
Clasificación:
1.0

I was overcharged my mileage. I plan to write a formal complaint on social.

Jason G 
Clasificación:
5.0

El cliente no dejó un comentario.

Luann L 
Clasificación:
5.0

I can't think of anything to improve. Jim and Robin were extremely helpful at this location. I've never rented a Uhaul cargo van before, but it worked out great and at a reasonable cost.

Mary B 
Clasificación:
5.0

Very friendly, personal and helpful staff at this location! I had a problem with charges and the manager went above and beyond to help me get the situation resolved! I would recommend this location to do business with!

Darcelle P 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R 
Clasificación:
1.0

Reserved truck 2 weeks in advanced for 6-29 at 10am at the mallory station location. and had to drive to 3 different locations before I got a truck. Agent: I know why we have reservations. Seinfeld: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation; you don't know how to hold the reservation. And that's the most important part of the reservation

McCrea B 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed H 
Clasificación:
5.0

El cliente no dejó un comentario.

John C 
Clasificación:
5.0

Awesome experience

David B 
Clasificación:
1.0

Horrible

John W 
Clasificación:
5.0

Facility and staff/owner were excellent. Very helpful and couldn't not be more supportive during the check in and return process.

Grant C 
Clasificación:
5.0

I forgot to ask them if I could (or if there was a) Senior discount I could get.

David J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie A 
Clasificación:
5.0

El cliente no dejó un comentario.

John C 
Clasificación:
1.0

They gave my car dolly to another customer and didn't have one to replace it with. Then I had to call them back after they told me they would find one and have it brought to the Clarksville location and never did. I called them back and was told that there was one in Belleville but that I would need to go get it. That location was almost 60 miles away from me and a around tip would be 120 miles. This was unexpected and unacceptable as it put me almost 4hr behind schedule. Everything would have been fine and understandable except for the gentleman behind the desk and his totally unacceptable bad attitude. I mean you don't tell a customer I hate it for you but there's nothing I can do when it was clearly his mistake.

william b 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie R 
Clasificación:
5.0

El cliente no dejó un comentario.

Luann L 
Clasificación:
5.0

Robin was awesome! She handled my reservation quickly and efficiently!

Robert H 
Clasificación:
5.0

After a friendly, extremely drop off with a lovely lady, received e-mail that vehicle was in accident and $50 service fee. Returned to location and she immediately resolved mistake by UHaul. She gave me paperwork to show what computer error was now gone.

Calotta E 
Clasificación:
5.0

Fantastic service!!!

Shanda A 
Clasificación:
3.0

Your system crashed so it took 1 hr to pick up the truck. Also the lady at this place has an attitude problem, but the guy was super chill.

Meiling M 
Clasificación:
5.0

The gentleman was fantastic and friendly. Very nice and offered us waters. Can not recommend this location enough.

Jennifer E 
Clasificación:
5.0

The person on the reception desk was very helpful and informative. Gracias.

Mahdere G 
Clasificación:
5.0

The truck was great. Everything was ready and the pickup process was quick and efficient. However, returning the truck was more of a pain. I guess because we brought it back after hours. We were hot and exhausted and then had to follow a bunch of prompts, take a bunch of photos, I was back in and out of the truck several times. I'd rather not do that.

Jennifer S 
Clasificación:
5.0

Staff was personable and efficient.

Carl R 
Clasificación:
5.0

This location was fine except for the guy calling me on Sunday being a bit rude about when I was dropping off. But I blame U-Haul for booking a reservation near my house, then letting me know last minute that my rental was far from my house. So I had to change my schedule, pay extra mileage and also an extra day. I won't rent from U-Haul ever again.

Matthew B 
Clasificación:
5.0

Definately the cleanest and nicest U-haul facility I have ever seen.

Robert C 
Clasificación:
5.0

Jim was excellent. I cannot express enough how helpful he was, easing my worries as I encountered a few hiccups. He is a jewel!

STEPHANIE B 
Clasificación:
5.0

Uhaul needs to support this site so they have all the necessary Uhaul information to serve customers! My issues were with Uhaul, NOT this location!

Linda C 
Clasificación:
5.0

Everything was fast and easy. Would definitely rent from them again.

Jerry H 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D 
Clasificación:
5.0

Outstanding Supporting team and service

jash c 
Clasificación:
4.0

The truck smelt of cigarettes not very pleasant, other then that was good

ANAND P 
Clasificación:
5.0

Jim/James, was extremely polite!' Great customer service!

Kaylee B 
Clasificación:
5.0

Jim was great to deal with

BRUCE R 
Clasificación:
5.0

Inside smells, chocolate melted on handle and steering wheel. General cleaning should have been done.

Frank M 
Clasificación:
5.0

👍👍

Ibodilla R 
Clasificación:
5.0

You guys were great. Thank you

Jessica D 
Clasificación:
5.0

No improvements needed. There was a very nice young lady there that greeted us and was ready for us when we arrived. Highly recommend!

thomas b 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacey L 
Clasificación:
5.0

El cliente no dejó un comentario.

regina m 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina A 
Clasificación:
4.0

I was told to drop it off anywhere but when I tried to drop it off I was told to take it to the drop off location U-Haul chose

Samuel C 
Clasificación:
5.0

This is the best storage location we've ever used. All the people here are so nice and helpful. Moving is stressful and they do everything they can to make it a better experience.

Jayne A 
Clasificación:
5.0

El cliente no dejó un comentario.

Virlean M 
Clasificación:
5.0

No complaints with this location, actually easier to work with than other locations I've used. Will definitely use again whenever a moving truck is needed.

Alex S 
Clasificación:
5.0

However, I do not like the online only U-Haul crap. The location was closed when I returned the truck (I knew it would be), but Uhauls online system could not find my location. I allowed location and nada. So so so frustrating. Engine light came on after we had loaded everything. This location is very nice, family owned and run, but U-Haul's system is crap. I needed a truck with a ramp. Home Depot did not have one. Only in extreme cases will I use U-Haul again.

Laura C 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C 
Clasificación:
5.0

Thomas was very friendly and he took care of our concerns. Thank you for great customer support and friendly service!

Ali O 
Clasificación:
5.0

El cliente no dejó un comentario.

Meng-Hsuan H 
Clasificación:
5.0

The gentleman running this location is always so helpful and kind.

Keeley L 
Clasificación:
5.0

I called this morning and spoke to Robyn. She was awesome. Totally organized and knew her stuff. She made the deal very easy. Gladly refer you guys to anyone in Nashville

scott f 
Clasificación:
4.0

The guy helped was super nice. Only comment I have is gas in the truck. My expectation was that it gas tank was full when I took a truck so that I could return with a full gas tank, but it was well below half at the time I rent and I could not guesstimate how many gallons were required fill the less than half ( original position). So I refilled as almost full and it was little less than full (3/4) when I returned the turn. I think filled about 6 gallons more (around $18) than I was supposed to. I talked to a guy if they could count it but he said they could not. So my calculation was I paid more for gas. When I use rental car they always have full gas tank so it is easier to make a full when return, but U-hall did not have full tank.

Krishna B 
Clasificación:
5.0

Excellent customer service lady was excellent And helpful thanks

John G 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA G 
Clasificación:
5.0

May God bless with the U-haul these Christmas holiday

warren W 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P 
Clasificación:
5.0

I will definitely use Bellevue storaget to rent a uhaul again. The customer service was impeccable. Jim was very helpful. Much appreciated..

Charles R 
Clasificación:
5.0

James Darr was very professional and informative. He was a pleasure to do business with.

Patricia M 
Clasificación:
5.0

El cliente no dejó un comentario.

FAUVE Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha B 
Clasificación:
5.0

El cliente no dejó un comentario.

John A 
Clasificación:
1.0

I was taken for $400 on a $20 rental box truck. I live 5 minutes from the uhaul facility. I was told my deposit would be credited back. It never was then the person gave me $40 dollars out of their pocket because they felt bad I was scammed out of $400 Dollars. I wish uhaul would take responsibility for their mistakes and refund me my money.

Timesha P 
Clasificación:
5.0

Great experience overall, and the customer service at this particular location was stellar!!

Bailey F 
Clasificación:
5.0

Quick, easy, and affordable! Thank you!

Jay J 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee J 
Clasificación:
1.0

I was overcharged. Firstly we estimated that we were gonna use 20 miles for a small truck and about $58 was temporary charged to my account but after we came back, we only used 6 miles and not only was the same amount charged to me but an additional charge of about $13 was added to the amount given. Before I left I asked the lady if the charge was going to be organized and she said yes but it wasn't.

Onyinye E 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt L 
Clasificación:
4.0

Staff was great during the process and very helpful to helped me get what I needed

Juan S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L 
Clasificación:
5.0

Robyn and Jim were outstanding to work with!

Mace K 
Clasificación:
5.0

JR was very helpful. Great location! Will be back!

Candance b 
Clasificación:
5.0

For some reason it would not let me select this location for drop off through the reservation itself. However, I called this location to see if it was possible to drop off here and they let me. Staff was very friendly and even called U-Haul to make the change in the system on my behalf. Thanks so much for making this a great experience! Only recommendation would be to allow customers to select all locations in the reservation.

Emily N 
Clasificación:
5.0

N/C

Claudia B 
Clasificación:
5.0

Excellent customer service, very friendly and accommodating!

Edward R 
Clasificación:
5.0

El cliente no dejó un comentario.

MacKenzie L 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K 
Clasificación:
5.0

Warning lights on vehicle were on at rental. Apparently they were waiting on maintenance to reset the lights. Not a problem, but why I said the vehicle was not well maintained. The office staff is absolutely terrific and the location is beautiful!

Anthony B 
Clasificación:
5.0

Very kind support from front desk (owner?). Provided bottled water for us for hot day, ice cold. Everything was low-maintenance and quick. ¡Gracias!

Jay S 
No se han enviado comentarios para esta ubicación.

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