If it's possible make it easier to move around, with a trailer in the area
Rockford R
Customer Reviews for Beds & Beds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHAUL representative handled my request in a very professional manner.
John DI reserved my Uhaul truck for a cross country move about 6 weeks prior to me needing the truck. I reserved the truck to pick up at 830 am at a certain location. When it was time for me to check in and pick up my truck. The truck was at a different location and at a business that did not open until 10 am!! When I am on a tight moving schedule, this irritated me. Then I had to go through the self serve and use customer service as the "self help" did not pick up my location (yes, I updated my phone). After I finally got the keys to the truck, the additional equipment that I ordered was NOT in the truck! I then had to run around and pick up the dolly and blankets at another location burning MY valued time and gas in the truck. Moving is already stressful. Reservations are done and yet I had more work to do!
mary cAcknowledge every guest that walks in. I stood there for about 10 minutes, while the agent was helping another customer. Maintain trucks. This truck was in dire need of maintenance. The steering wheel was so off center that I couldn’t even see the speedometer while driving. The truck did not shift and revved up to high RPMs before shifting. I don’t feel like that truck should be on the roads!
Patty EThe customer service was excellent, the equipment was horrendous. The trailer was barely usable. The straps were so rusted that they continously came undone throughout my trip and ended up damaging my car.
Jeffrey POur truck was dirty, broken windshield wiper and a blow out on the freeway. Roadside mechanic said it looked like they put the front tire on the back and it was not properly balanced/rotated. We could have been killed!
Lisa RNeed better parking. Sunday attendant was very quick to get me going. Very good at what he does.
Gregory GLocation was fine the app and overall worst experience ever. Took us over an hour just to get the code for the key. Uploaded everything the day before just so I didn’t have issues and we did. I would suggest doing better in you app so it user friendly. With all the issues we had just to pick this up took us over an hour. I had it set up for 730 because I had to be somewhere by 830 missed that appointment because of your app not impressed.
Tony SThks Guys For the Great HeLp
Lavon RAnother good return to this location. Appreciate your making it easy!!
Lisa SFriendly staff. Outstanding customer service.
Michael NThank you!
JONI GHighly recommended!
Peter LN/A
Mike AWho received and help me was nice.
Norma RExcellent service!
Peter LBe sure customer is looking for Beds & Beds and not a large U-Haul garage.
VANCE HThis loctis the best
Carl KAlways fast and efficient at this location.
Carl KDid not go into business.
DAN PNothing you guys are awesome first time using one I paid 67 sum w the insurance and 30 miles plus it’s dead center of Sioux Falls basically and the guy in there was very respectful I forgot his name but he knew it was my first time and I told him and he took that very well and I was walked through each step, use this place!
austin rI complained to UHaul corporate they heard my complaint and refunded me quite a hefty amount 350.00. So for the independent dealer he gets an F and should be shot with cat stink. But corporate made it good and that’s what really counts they get A+
Tony PThis is the only location I will rent my U-Hauls from. I love the friendly, warm, and professional atmosphere.They are the best from the rest.
MARY PKeep the good service
Sadik Bapp did not work well for checking, would not find location, so had to use web browser
BRYAN PCade was very helpful. Location was easy to find.
Randy HThis location for U-Haul is the best! Dropped a trailer there when I moved here to Sioux falls and rented one again always a pleasure doing business with this location.
Kyle Bno dolley
Austin EIt appeared to me that this location might be going out of business.
Gregory RParking lot was small and busy so it was difficult to attempt to back the trailer into a parking spot. Luckily a worker noticed that we were attempting to return the trailer and he came out and assisted and was a great help.
Reece DWe rented a trailer and they did not provide tail light wiring for it. They wanted us to purchase the tail light wiring for $18. We asked why they didn't provide the wiring and they could not give us a reason. We went down the street to walmart and purchased the witing for only $9. To me this is very poop unsatisfactory customer service.
Talitha SDidn't have what we wanted at the location so they moved our pick up point. Then they didn't have dollys we wanted, said we'd have to go to other location for those, but wouldn't call over there to verify they had what we needed. Sad quality of customer service
Kelli NCarlton was very friendly and great conversation
Abel SThe man was condescending and rude. Then, he had the nerve to try to sell us a bed.
Percy aThe guy that helped us was super nice, and understanding. He took care of us quickly!
Kyle YHelpful
Dan GI requested a 26' on line a week prior only to stand in line for 30 mins prior to my appointment to pickup. Once I was helped I was told that the truck I needed was down and so he had to call a different location and get a 10' truck instead which means I had to make several trips and took up soo much more time.
Sheldon LAttendant was helpful
Dale SNothing, everything was great!
BRUCE HAppreciate the very easy return.
Lisa SWe were scheduled to drop off at Nick's Garage in Harrisburg, SD confirmed the drop off via my cell phone. Went to the location to drop off couldn't find the location, couldn't reach Nick's Garage said to leave a message or text. Sent a text and still today NO RESPONSE. Would not recommend this location for U-Haul drop off or pick up location.
LuCinda WMy rental was not put under my account and it made me jump through several unnecessary hoops just to return my rental.
bryce rThe electrical connection wires from the trailer could be replaced. Connection would flicker at times.
Michael FNothing ! Everyone was warm and inviting !
Bryan FTruck box was not clean inside & truck itself was not clean.
Dennis VI was disappointed in the increase in mileage rate. Otherwise the rental was fine
Elizabeth D