El cliente no dejó un comentario.Brent L.
Customer Reviews for Beds & Beds
(U-Haul Neighborhood Dealer)
Sioux Falls, SD 57105
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 6 p. m.
- Dom.: 12 p. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Clean it before it is available for rentalMicah B.
El cliente no dejó un comentario.karen O.
Truck would have been better with cruise control and loading rampJohn B.
El cliente no dejó un comentario.Daniel R.
One of your U-Haul's leaked and ruined my king size mattresses and nobody cares or gave a discount for the problem.Angela S.
I drove 23 miles and refilled 3 gallons of gas. The guy at the place charged me another $13 to â€œtoo it offâ€ the guy is a crook. I will never use this place again.Brandon O.
Wonderful business wish all were like thisCharles J.
El cliente no dejó un comentario.josh F.
El cliente no dejó un comentario.Elisabeth R.
The 24/7 didn't work on my app when I got to the location and had to call for assistance from the Uhaul hotline. Service was excellent and help me thru the final process.Ken O.
El cliente no dejó un comentario.Nathan S.
Great job!Mike M.
I reserved the truck on Thursday for a Tuesday at 10:00 am pick-up and when I got there I was not in the system. Carl/Karl, the owner was there early and got me ready to go by 10:00 am. I appreciated his speedy recovery of what could have been a bad morning.Sherry B.
El cliente no dejó un comentario.Ismail A.
I had no issues with vehicle or staff. Early morning checkout was straight forward with smartphone.Dino D.
Better turn in instructionsBeth M.
El cliente no dejó un comentario.Greg G.
El cliente no dejó un comentario.Stephanie S.
Right in and out.Travis P.
El cliente no dejó un comentario.Bob N.
Make sure the website/app works better. Had a hard time getting the truck and would have been faster if I would have had done it in person.Terie R.
El cliente no dejó un comentario.Beau D.
Nothing. Overall great experience and fun staff!Jordan W.
El cliente no dejó un comentario.Marc B.
El cliente no dejó un comentario.sharon K.
Make sure your trucks are clean and serviced.Venessa G.
got the wrong dolly, still was charged for the original purchaseregina V.
El cliente no dejó un comentario.Lee D.
El cliente no dejó un comentario.Peter D.
El cliente no dejó un comentario.Curtis B.
El cliente no dejó un comentario.Tomorra W.
El cliente no dejó un comentario.Todd V.
El cliente no dejó un comentario.Hunter H.
Fix your app to return vehicle. Worthless and frustrating. How dare you threaten to charge me $20 if I fail to use an app that's not ready for market.Matthew H.
El cliente no dejó un comentario.Thelma J.
El cliente no dejó un comentario.Kelly R.
El cliente no dejó un comentario.adam H.
El cliente no dejó un comentario.JERRY P.
Never made it in the building guy came out took the keys and took care of everything. Every good. Experience.Kevin S.
El cliente no dejó un comentario.charlotte H.
El cliente no dejó un comentario.Clair A.
El cliente no dejó un comentario.Susan M.
No improvements needed. Super easy check-in.Janice A.
El cliente no dejó un comentario.Hannah M.
I'm not sure why there were so many trucks in the location that I was originally wanting to pick up. I needed a truck from a few hours, but those trucks sitting in the yard weren't available.Tina S.
I had my time a location changed which impacted my moving plans.Lisa M.
El cliente no dejó un comentario.Stscey P.
El cliente no dejó un comentario.Thomas S.
Was alittle more costly than I thoughtJerry L.
I had location services on but it took forever for it to find me for some reason so took the check in process longer than expected. Maybe it's my phone but it ran smoothly besides that.Carmen N.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Bridget B.
El cliente no dejó un comentario.JESSIE E.
El cliente no dejó un comentario.Loren L.
El cliente no dejó un comentario.Brian S.
Instructions were easy to follow. Location was convenientFilip R.
Jack and Carl at the Beds by Beds location in Sioux Falls, SD were great to work with when I picked up a UHaul on a Sunday afternoon. We told them we would only need the UHaul for 4 hours but our return time was for the next day at 10am. I said we'd return today and they said we have a drop off box for your convenience. They did not share that there would be a $20 convenience fee if we brought it back after hours. My receipt included a return fee $20 and so I spoke to Jack or Carl today to ask why they didn't verbally tell me about the fee. He said it is in the contract. I shared out of common courtesy and excellent customer service, it would have been the right thing to do. They also said they usually share that information verbally but that it is likely they didn't since it is in the contract. I know for certain he did not because I would have waited till the next day to return it to save the extra money. I asked if if he would be willing to refund the 20 but he said no. In fact, I asked him if he has the ability to issue a refund and he said he did but that he isn't going to. I told him I feel he was being sneaky by not telling us and he said he wasn't because it is in the contract but to feel free to share a poor review. Obviously, I should have read the contract word for word. My bad. I will not be using this UHaul dealer again. Plus, I was going to go back to this business to buy a bed and headboard but not now.Monique J.
Had all theses extra steps when arrived on Sunday for pick up. I have rented several other times. Why necessarily to have to call and confirm with someone? Only option as I don't carry passport. Take pics of DL. This can all be done before arrival. I should be able to pull up enter code and drive away.Janet R.
El cliente no dejó un comentario.jeff L.
El cliente no dejó un comentario.Robin L.
El cliente no dejó un comentario.Alan C M.
El cliente no dejó un comentario.Joe F.
They were very accommodating and friendlyPhilip A.
El cliente no dejó un comentario.Matt S.
Bueno Sun H.
El cliente no dejó un comentario.Miles J.
El cliente no dejó un comentario.Roger W.
El cliente no dejó un comentario.RANDY S.
Great location. Fastest and smoothest check in that I've ever had.Michael W.
Helpful with the entire transactionPatrick C.
El cliente no dejó un comentario.Loren M.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Brebda F.
Easy to find Easy to finish!Bert R.
El cliente no dejó un comentario.Greg H.
Thank you for making pick up and drop off so convenient!ERIC K.
El cliente no dejó un comentario.Miles S.
El cliente no dejó un comentario.Jerri A.
El cliente no dejó un comentario.Michael N.
Very friendly would rent from this location again.David W.
Very pleasant and easy to work with.Roger B.
El cliente no dejó un comentario.Robert M.
Charged extra for return time. Trailer returned a day early, yet charged extra day. Truck charge for an extra day when an hour late.Gordon L.
Customer service was awesome!!Audrey K.
El cliente no dejó un comentario.joseph B.
Parking at this location was not ideal. Man who helped us was nice, but didn't really care that a dolly was not on the truck as requested.Dan S.
I was 15 minutes late because maps from the app on my phone took me to the wrong location. The attendant said was rude about it and was telling me he was going to charge me for an extra day anyways. And when I said about the app I even called him before I came in and told him that they took me to the wrong place he had to tell me where to go. He finally said there was a 15-minute leeway so he wouldn't be charging me for an extra day. I said thanks have a nice day and he said have a nice day put the trailer over there. I had to pick it up myself and unload the trailer off of my vehicle it was one of the heavier trailers would have been nice if he offered to come outside and help but he was too busy sitting behind the desk on doing something on his computer. And then I got to charge on my credit card anyway for an extra day. So that means that guy lied to me to my face.Tommy W.
El cliente no dejó un comentario.Nicholas N.
Was charged for 3 days after being told in person that I wasn't going to get charged for it her name was Kim SteenCHASITY W.
El cliente no dejó un comentario.Ray M.
Trailers running lights didn't work.Allan M.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Preston J.
All of the equipment was great and I will continue to use U-Haul, but I will go to ANY other U-Haul dealer to avoid this immature asshole, even if I have to pay mor. Fire this dealer immediately and don't allow him to represent you anymore as a company. He was completely rude and immature, like an entitled 5 year old. I did nothing to deserve any of that. Taller, grey haired gentleman, he also tried relentlessly multiple times to push his mattress business on to me, not the U-Haul I actually came in for. He was really friendly at first when I had called in the morning about renting and rates. He then pushed me off the phone, saying, "I have like 3 people here in line, it will be easier if you come in." Okay, I get it, you're busy and there's a few details to cover. So I stop in just before 2 and this is where it all went downhill. I don't know if he kept drinking coffee after the 4th cup, if he's stressed (news flash, we all are), having a panic attack, hates his job or life, I don't know what was wrong with him, but there was absolutely no excuse for his infantile behavior towards me. What world does this man live in that you can interrupt, talk over, berate, insult, talk down to and be that disrespectful to CUSTOMERS, hello?? How do you think you make money?? He had absolutely no patience whatsoever, in helping me or answering my questions. Every time I asked a question about mileage or rates, if there's a deposit, he was condescending and sarcastic with almost every response, not to mention lightning quick. He either had 9 cups of coffee or did a couple bumps of coke or something, it was so strange. One of his sarcastic responses was "Sure, I can give you an exact rate...no, I can't do that! This isn't an exact science!!" I'm sorry, did you not hear me or were you not listening? If he was listening before, he would have rembered that I told him I've never rented a U-Haul before. That is why I asked questions lol, forgive me for trying to be informed on YOUR service from YOUR business that I'm paying for. He asked for a bunch of info rapid fire and then when I caught up with his speed and he got behind in typing, he gives me some snide remark, saying, "Hold on, I have to type all this." Then chill tf out and relax already, I was smiling and nothing but kind to you. Quit going a million miles an hour and I won't have to match your speed. I asked if he was able to give me a rough ballpark based on the mileage I gave him (11 miles) and the mileage when I came back (11 miles, as I stated initially). If he can't, totally fine, I kind of expected that. What I didn't expect was him being insulting towards me for even asking. I told him I only had $53 at the time, I was just trying to make sure I had enough money. There was no reason to bite my head off with every inquiry. I honestly don't think I even got a full sentence out without this man cutting me off. I have never rented a U-Haul before so naturally I had questions, forgive me for taking up so much of your precious and limited time. The way he chose to respond, interrupting every sentence I had, the sarcastic and pompous tone he chose to use with me, was so unbelievably rude, disrespectful, and unprofessional to a stupifying level. Not only that, but this man was going a million miles an hour, twitching at the computer. He then asked me if I wanted the insurance for collision for an extra $14, and I simply asked him what that covers, how it compares with my own personal vehicle insurance. Not only did he try to lecture me about what collision covers but he clearly wasn't paying attention when I told him in the beginning that I only had $53, which is why I was looking for a ballpark. The funny thing, is that I used to sell insurance (auto, home, motorcycle, boat, life, health, life insurance (whole, term, universal) medicare supplements), and am still licensed in P&C as well as L&H. I clearly knew more than you did about insurance in general, I was simply asking about U-Haul's collision coverage, not to lecture me about insurance concepts I'm well aware of. When I came back to return the vehicle, he asked me what I was going to do for the rest of the day, so I thought maybe he had taken some deep breaths for his obvious anxiety and maybe that's why he was being nicer. Then, the cherry on top, I still said, "thank you for all your help" and he cuts me off mid-sentence at "Thank you frr---" with, "Welcome". A one word response, not even "You're welcome", "happy to help", "no problem", yet again interrupting me and making me feel like I need to leave the store immediately. Not only that, he looked at me for like a split second as he word vomited that out immediately. Terribly sorry to have bothered you and taken up your time, that is exactly how he made me feel. What exactly did I do to you to deserve any of that, especially as a paying customer? You need customer service 101. I was nothing but respectful and patient with this sad excuse of an adult clearly going through a panic attack and he not only interrupted me again but couldn't even form a complete sentence. One word. This man needs to learn basic child manners that we all learned at 5 years old. He either needs to go through intensive anger management therapy and start breaking the Prozacs in half, or quit/be fired. The fact that you talked to me that way, the other customer who came back in and you thought they came back late (who actually wasn't but you berated him anyway and almost charged him fees for it), there is no reason why you should be in business, in any capacity. You are an adult. You need to learn to act like one. I'm also calling U-Haul's Corporate line to talk with someone and follow up on this. Do better, there was absolutely no reason for your childish behavior and you should be abhorrently ashamed of your actions/behavior, of yourself.JACOB A.
The service was wonderful Thx so much!Pamela B.
Rented a uhaul from beds and beds a few times now and they have always been super helpful. Helps you hitch things up and gives you a heads up confirming they do have the uhaul or not before you come.Paul W.