Customer Reviews for Bedell Automotive
(U-Haul Neighborhood Dealer)

76 reviews

2101 E Churchville Rd   Bel Air, MD 21015

(443) 356-4257

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/24/2024: 9:00 am - 12:00 pm
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/30/2024: 9:00 am - 12:00 pm
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(443) 356-4257

2101 E Churchville Rd
Bel Air, MD 21015

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/24/2024: 9:00 am - 12:00 pm
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/30/2024: 9:00 am - 12:00 pm
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was charge overcharged an additional $179 for nothing. Will be calling.. in morning

Joseph Clark 
Rating:
5.0

Customer did not leave a comment.

John Lepore 
Rating:
5.0

Wonderful staff.

Scott Guess 
Rating:
5.0

Wonderful people that work there in Bel Air Maryland.

Scott Guess 
Rating:
5.0

Friendly service.

PAULA BUCCI 
Rating:
5.0

Great service

Richard Delaronde 
Rating:
5.0

Customer did not leave a comment.

Brandon Casella 
Rating:
5.0

Very professional and helpful. Fast service with a smile. Very convenient location.

Barry Plato 
Rating:
5.0

Customer did not leave a comment.

Gerald Haak 
Rating:
5.0

Customer did not leave a comment.

Steven Burley 
Rating:
5.0

Customer did not leave a comment.

Douglas Meyer 
Rating:
4.0

Excellent People Working there , GOD Bless.

Aaron Bannerman 
Rating:
5.0

Customer did not leave a comment.

james ireton 
Rating:
5.0

24/7 After hours drop a day early. Sucks I couldnt get a credit for the shorter rental but again not the drop off location issue. That's on Uhaul and their lousy customer service.

Richard McGill 
Rating:
5.0

The Family who owns this business are wonderful people. This was the best experience I have ever had with a U Haul rental facility and I have had many. The business was clean and they were the kind of people you wish you can deal with every day. I hope U Haul recognizes this business and let them show some of their other facilities how customers should be treated. Dan S. Bel Air, Maryland

Daniel Scianimanico 
Rating:
5.0

Customer did not leave a comment.

Eric Van Den Bosch 
Rating:
1.0

I was charged for a dolly even though it was not in the truck and I sent a picture before hand verifying that it was not in the truck!

Chaunice Marcus 
Rating:
4.0

Customer did not leave a comment.

Mary Ellen Ditmar 
Rating:
4.0

Customer did not leave a comment.

Steven White 
Rating:
4.0

Customer did not leave a comment.

Edward Lyman 
Rating:
5.0

Customer did not leave a comment.

Gregory Frederick 
Rating:
5.0

Close to home. Personnel worked with my wife to drop off the trailer while I was still on the road.

Jeffrey Cole 
Rating:
5.0

The people were friendly and easy to work with

John Agee 
Rating:
5.0

Customer did not leave a comment.

Eric Lozada 
Rating:
5.0

Customer did not leave a comment.

Eric Lozada 
Rating:
3.0

No one to check us in as area was c loved for vacation. Online return was helpful

Steven White 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ROMAN 
Rating:
5.0

Your services were great. I wasn’t able to use rental because I got it stuck. But will come back if I need it again

lisa beck 
Rating:
5.0

Customer did not leave a comment.

Stanley Hostetter 
Rating:
5.0

Customer did not leave a comment.

David Warnick 
Rating:
5.0

Customer did not leave a comment.

william starr 
Rating:
3.0

Truck was dropped off after hours.

Bobbi Hague 
Rating:
5.0

Great customer service with a great price.

Richard Isaac 
Rating:
5.0

Super friendly, informative and very easy to identify options.

JOHN HAKER 
Rating:
5.0

Customer did not leave a comment.

Ronald Ziegler 
Rating:
5.0

Customer did not leave a comment.

JOE KARWATKA 
Rating:
5.0

Great place, great people, thank you

Eric Lavery 
Rating:
5.0

Customer did not leave a comment.

Harley Main 
Rating:
4.0

Customer did not leave a comment.

Lora Bounds 
Rating:
3.0

The truck had some damage on it. The truck was missing my moving items such as dolly and pads. Other that that I used self check out and it was easy.

Kevin Sherwood 
Rating:
5.0

Nothing it was very smooth from pickup til returning

Norman McDermott 
Rating:
5.0

This location is so convenient and Now I found a New auto repair company. Everyone is so polite. I recommend their service.

GAIL NOSBAUM 
Rating:
5.0

Helpful and happy to help; was an easy smooth transaction and experience

darin pemberton 
Rating:
5.0

I got information about drop off to three locations. They were At reservation, at pick up, and text message. The 800 phone number was always busy.

Robert Durgin 
Rating:
5.0

Very helpful

andrew wist 
Rating:
5.0

Customer did not leave a comment.

DEBORAH STACEY 
Rating:
1.0

Customer did not leave a comment.

Nikolaus Davanzo 
Rating:
5.0

Really appreciated the personal service at this location.

Donna Verner 
Rating:
5.0

Customer did not leave a comment.

Vernon Little 
Rating:
3.0

My beef is with U-Haul, not the pickup location. I think it's wrong that U-Haul is pushing responsibility for most of the rental process on the consumer. I don't feel like I got any service from U-Haul but instead did all their work for them. I'll be trying a different rental company next time.

John zimmer 
Rating:
5.0

When I returned the trailer at the other location, they said it’s an unsafe practice to detach the tow trailer while the car is still on it (they said there’s a flipping risk). I did it twice based on calling and asking Bedell, and nothing bad happened, but - not sure - you may want to reconsider that advice?

ALBERT ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

John Gram 
Rating:
5.0

Staff were very helpful.

Graham Silsby 
Rating:
5.0

Customer did not leave a comment.

DAVID ESSWEIN 
Rating:
5.0

Everything went extremely well. Quick and efficient.

JERRY CORNETT 
Rating:
5.0

Nothing to improve. Wonderful customer service and friendly atmosphere.

MARIE CARROLL 
Rating:
5.0

Great experience. Quick and easy. Worked out perfectly for me..

HERBERT WORLEY 
Rating:
5.0

Customer did not leave a comment.

THEODORE ANDERSON 
Rating:
5.0

Thank you - it was all so easy!

Dale Green 
Rating:
5.0

Coolant was low. Washer fluid was very low. Inside of windshield had not been cleaned in a very long time. Pick up personnel were immediately responsive to request for fluid top-off. Dispatch centers must be more thorough in servicing vehicles.

PETER SILTON 
Rating:
4.0

Customer did not leave a comment.

ANTHONY ABBENE 
Rating:
5.0

Customer did not leave a comment.

ROBERT FEY 
Rating:
1.0

The lady charged me for things that I shouldn’t have been charged for and then wouldn’t answer the phone when I tried calling to see what happened. Awful awful place! Don’t go there!!!!

Bryan Couch 
Rating:
5.0

Customer did not leave a comment.

DALE NEGUS 
Rating:
5.0

Very quick service

KEVIN SKINNER 
Rating:
4.0

Truck air conditioner did not work and it was very hot the three days we moved.Had to clean windows.Will not use U-Haul trucks again.

William Hilker 
Rating:
5.0

Professional and friendly service. Received a call prior to our departure and flexibility of truck use due to uncontrollable circumstances.

Jamil Gangcuangco 
Rating:
3.0

I used after hours drop off. No issues with the website, easy to use. This location is very dark after hours. The sign is not lit from the road either so I drop past it the first time. I'm glad I was with my husband. When I was trying to sign in to my account it kept saying I did not have a rental or a reservation. SOOOOO FRUSTRATING! I finally found my confirmation number and was able to use that. And, after filling the tank with gas, and noting the gas level on the website (which was the correct amount of gas) it said there would be a $9 charge? I disputed that. Doubt any one will follow up.

Edward Hartman 
Rating:
4.0

Make signs bigger for uhaul drop off

Charles Seidl 
Rating:
5.0

Customer did not leave a comment.

MARK SCHLOTHAUER 
Rating:
5.0

Customer did not leave a comment.

BLANCAXIOMARA GOMEZ 
Rating:
3.0

Customer did not leave a comment.

Stephen Ortolani 
Rating:
5.0

I had to clean and sanitize before use. I cleaned and sanitized before I sent it back and still cleaned when I got on your lot

FRANCIS OFFEI 
Rating:
5.0

Customer did not leave a comment.

Heather Griffith 
Rating:
5.0

Excellent supportive staff, Pleasant rental experience.

PAUL GREENE 
Rating:
2.0

The lock boxes for the keys were horrible to get into!!! Took us an hour to open!! That’s an hour we lost loading things in! Without WiFi in the area took longer too unless you have a hotspot.

Deanna Hammel 
No reviews have been submitted for this location.

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