Customer Reviews for Beaumont Esso
(U-Haul Neighborhood Dealer)

Rating:

3.0

Clean your trucks

Rating:

4.0

All th blankets ordered weren’t available you may want to work on that but we managed

Rating:

4.0

Vehicle was muddy

Rating:

4.0

Everything was good - just no selection - just the one truck we rented there.

Rating:

5.0

Fastest easiest u haul rental ever. The staff are super helpful

Rating:

5.0

Everyone was so nice I would highly recommend this U-Haul business. Couldn't have been better.

Rating:

3.0

Windshield was dirty, disappointed that I have to stop and take time from my rental to clean it. Fuel tank was rented out at 3/8, pretty hard to refuel the vehicle back to 3/8.

Rating:

3.0

Designated parking or directions where to park. It is better to fill the vehicle between users. I was told the tank was 3/4 full but when I received the vehicle it was just over half. Luckily I took a photo prior to prove it was no where near 3/4 tank. The attendant wanted me to fill the vehicle upon return but I showed the photo with the time and date.

Rating:

1.0

I will probably never use u Haul again

Rating:

4.0

The uhaul mobile pickup on the app is totally awful. I will never use the app again. Online customer service was equally terrible.

Rating:

5.0

The staff were efficient and everything went smoothly. I would certainly recommend this location.

Rating:

1.0

Staff were not able to explain what actually happens during a rental. Upon returning the truck, staff not interested to assist me and probably didn’t know how. We spent almost 1 hr in the esso parking lot trying to return the truck

Rating:

3.0

The trucks alignment was very bad had to steer 20 degrees to the left to go straight. The truck stunk like cigarettes and wasn't very clean. I couldn't find anywhere how many liters of gas fill to replace how much used, and the location attendant didn't know either. I don't doubt the information was somewhere but it definitely wasn't obvious. The whole thing wasn't user friendly, but the ride share option was overall more convenient than having to drive into anothe city where at an actual uhaul location

Rating:

4.0

I had already provided my drivers license photos when setting up a profile, yet I was again asked to scan it in, which felt redundant. I was then asked to provide additional ID such as a verified contact (?) a passport or my house lease contract(!!) you will barely, hardly find someone picking up a moving van and having this sort of information readily available. Very irritating, in particular since I had already uploaded my DL previously. - thankfully Chat was able to help quickly. But not great for first time experience

Rating:

5.0

Clean the box

Rating:

3.0

I ordered a 15ft truck inwhich i was notified that it has engine issues, UHAUL upgraded me to a 20ft at no new cost except the pick up was further so kilometers were higher and i had a very difficult time with the 20ft truck cause my driveway is not big enough. caused me a bit of stress.

Rating:

1.0

Ridiculous,

Rating:

5.0

Better maintain the vehicles, most of the issues I have faced are very minor and are negligible but back last winter or last other winter there was a major issue in one of the 26' truck where the brakes started to fail as I was about to get in to the highway. But overall my experience has been flawless dealing with the clerk and online interface.

Rating:

5.0

Extremely helpful staff at the location.

Rating:

2.0

Zero customer service. Every time I go to this location it's a different system. One moment they ask you to answer questions on your phone and next is just show them your license. Some people are in a hurry and their time is valuable... they take forever at this location and there is never even a smile. Truck was dirty, and having to sit at the end and take pictures of the truck and answer all the questions or pay $20 for them to do it is pretty crappy too. Again.... whatever happened to customer service? Your staff don't like to walk outside to look at the truck anymore, don't get paid enough? No wonder the trucks are filthy... nobody even has to look at them. I'll be taking my business to a different truck rental company from now on.

Rating:

3.0

The vehicle was dirty//windows very dirty//was not gases up//had to ask the person to come out and go around the truck, however that being said, they were very nice people. Vehicle was excellent to drive Drop off was excellent

Rating:

3.0

Convenient drop-off location, but girl at the register seemed unsure of how to handle a u-haul drop-off

Rating:

2.0

truck was dirty in cab, windows were filthy inside and out, gas tank was not filled back of truck was extremely dirty, with nails, screws broked knife blades and gravel.System was down at Esdo took 50 minutes to complete rental. Truck ran very rough, no power, check engine light was on. Not at all happy with rental

Rating:

5.0

The truck was old and not was not in the greatest condition considering how much the rental cost. The extra wrong drop off location was ok. But for the amount of money you spend renting a unit like this for the capacity I’d recommend going with someone else. Unless they upgrade their fleet. While driving the unit it seemed like it was ready to break down. Heat didn’t work the greatest, and the fuel mileage was extremely poor. Hope this helps

Rating:

5.0

No improvement, great and friendly service! Thank you!

Rating:

5.0

Great

Rating:

4.0

The truck interior could have been cleaned, I cleaned it after use so next person can enjoy. I won’t rent from Uhaul again. I will rent elsewhere. I was not happy with the 0.70 cents per km charge. I feel this is to much.

Rating:

1.0

Arrived at the location even though I had done reservation ahead with central booking system , It took them almost 55 minutes to figure out , they tried over 9 times to process the reservation , and on top of that it didn't work , they showed in system as cash, 3 staff were present and they were just juggling around, even for gas station and car wash customers they were so pissed, will not return here

Rating:

4.0

The last time I rented from this location, they didn't have the truck there and I had to go to Leduc to pick up the truck in -40 C. The truck was nearly empty of fuel also. This time the truck was there and 3/4 of a tank of fuel! Especially nice, since I live 2 blocks away. But they had me re do the paperwork at the store again, I did it online already!

Rating:

3.0

The location was not easily accessible without an Uber but we managed

Rating:

4.0

I booked the truck in Leduc on line then the day before my move I got an email stating they didn't have a truck for me but Beaumont 18 km away had one waiting for me. Fine I get to Beaumont expecting to pay for my millet to leduc and back, 40.6km instead I paid for77km. No big deal just a small bitch

Rating:

5.0

Fast, Friendly service. Everything was great.

Rating:

5.0

The lady at the Esso was very helpful and accommodating.

Rating:

5.0

I am very happy with my experience so have no suggestions for improvement.

Rating:

3.0

The tow haul shouldn't be on as soon as you start the truck. It causes high rpm and premature wear on the engine and transmission

Rating:

3.0

clean the inside of the vehicles.

Rating:

1.0

The ladies at the uhaul healed best they could but the info they got from the actual uhaul was unacceptable. 4 times I was switched once without even knowing and then you were trying to charge me $231 for A 40km trip. I waited over an hour to get this straightened out and then was refunded $48. I want all my money back and I will be contacting the upper management to get this dealt with. Absolutely not a well ran company and such terrible communication. I’m beyond disappointed and will not let this rest as it made an already stressful day way worse. A whole week and a half I dealt with this and I will never use uhaul again and I will be spreading the word to my costumers in real estate also to not rent this trucks. It was filthy, couldn’t even see out the bug filled window. Fries and Cheesies were left in there on the floor. Just all around terrible. Would be good to have this rectified.

Rating:

3.0

No personnel there it was a drop off center and the call center perso seemed annoyed when I call back for information on how to return the unit! Also left unit with more fuel they when we got it!

Rating:

3.0

But with all the changes to drop off pick up changes don’t feel that I should have been charged for extra day. Truck was filthy when we picked it up tow dolly had to be returned as it had broken strap for tire so could not be used causing me to have to drive it to Alberta extra gas expense. I’m vary unsatisfied with the service .

Rating:

5.0

I was suppose to pick up my UHAUL at High End Convience W/Husky. I wouldn't select this store to pick up

Rating:

5.0

Wipers streaked and did not wipe away rain. Very hazardous especially at night with all the unrepaired windshield chips. Good customer service at location despite unauthorized changes by online staff the day prior to pick up

Rating:

5.0

Vehicle was not very clean and was near empty for fuel.

Rating:

3.0

It was a very easy process, the use of the phone in the application process was great.

Rating:

5.0

The service was excellent. The Uhaul staff was very good, and knowledgeable and troubleshoot and solve problems on the spot. I love that.

Rating:

3.0

General photos did not show the condition of the van when inspected. When checking/in our driver’s licenses where photographed by a third party phone and images transferred to the Uhaul site. What happens to the images on the phone? How does Uhaul protect our privacy?

Rating:

1.0

The poor gas station attendant had to service the U-hall and gas station. Not proficient in the U-hall services, limitation on providing all information and registration process; took 25 min to complete my rental alone, plus time in between to help gas station costumers. Equipment tires were 1/2 full, I had to fill it.

Rating:

5.0

Best service I've had with U-Haul so far! Made pick up and drop off extremely smooth and quick so I could get back to moving.

Rating:

3.0

Truck needed to be swept out from sand, dirt, debris. Truck was very loud squeeking in left front end at high speeds on freeway, otherwise it was an average experience and truck.

Rating:

3.0

I ordered a dolly and it was not in truck and I paid for it.

Rating:

3.0

The truck box was swept reasonably but I would not describe as clean. There is no assistance or insight offered by the dealer on the MovingHelpers add-on, they just provide a 1-800 number to call if there's problems. One of my movers never returned my calls or texts, yet were listed as available