Customer Reviews for Beard Properties LLC
(U-Haul Neighborhood Dealer)

113 comentarios

210 Laura Sue Humphress Dr   Campbellsville, KY 42718

(270) 789-0235

Horario

  • Lunes
    11 a. m. - 5 p. m.
  • Tue–Fri
    10 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(270) 789-0235

210 Laura Sue Humphress Dr
Campbellsville, KY 42718

Servicios en esta ubicación:

Horario

  • Lunes
    11 a. m. - 5 p. m.
  • Tue–Fri
    10 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 3 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Schemanda T. 
Clasificación:
5.0

Kindness and professional

Paul R. 
Clasificación:
2.0

The person I returned the vehicle to was very grouchy and claimed she didn't have a spot for the vehicle to be parked and said I can't believe they told you to bring it here. Well, it was the Uhaul website that allowed me to choose this location for return. If I ever had to choose this location again, I would not.

Mike S. 
Clasificación:
1.0

Gail doesn't know what the he'll she's doing except to lie and manipulate. Also be quite rude and most disrespectful. She gave us a 20'truck when we reserved a 15' truck. Claimed she didnt have a 15' truck yet later said 1 was on her lot but didn't know it. Also said go there later on and she may have a 15' truck coming in. Fast forward to we arrived at destination chicopee ma. And how Joe had to call Gail to ask why mileage was off as we had a receipt for a 20' but came with what our original reservation of 15''truck. Gail told how she looked all over the night before for the 15' truck. She didn't know where it was. The 15' truck was the 1 someone had for a few hours according to Gail

diane Z. 
Clasificación:
3.0

Better check in and awareness of equipment availability.

PATRICIA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

Lovely lady helped drop off to be quick and efficient.

Cynthia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra P. 
Clasificación:
5.0

Everything worked great no problems.

Joey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY L. 
Clasificación:
3.0

We have dropped off 2 vehicles at this location. They smoke inside their office which is unusual in this day. When we expressed that the truck leaked we were told that UHaul very rarely checks the trucks. There was zero concern about this issue. Hopefully the next person with this truck doesn't have items that will be ruined with water.

Jamie K. 
Clasificación:
4.0

Dropped off before they opened.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
5.0

Dealing with the person at the office was a delight! Will be back for any future needs uhaul can provide a solution for and will recommend any friends and family.

Sam H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY C. 
Clasificación:
5.0

Nothing to comment

Nathan R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eugene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Campbellsville U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thad P. 
Clasificación:
1.0

The lady was rude the whole time we was renting the truck! She was hateful and smart and never even said thank you in the end. I've never had such rude customer service! She didn't explain nothing, not even the location of the truck we just rented. After handing me my card back she informed me that she wasn't sure how I would be refunded my deposit since I paid wirh a prepaid card. She could've said it wasn't allowed or explained BEFORE CHARGING MY CARD! but she didn't and when I came to get my deposit back two days later because of a Sunday, I was told it would be refunded in 3-5 businesss days back to the card it came from which is impossible because it's a prepaid card! And she knows that snd knew it whole time. I STILL HAVENT RECIEVED MY $70 BACK FROM UHAUL! I will never use ur service or go to that woman's shop again ! The customer service is so bad with both I never want to deal with either of u again ever

ALEXZANDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHADWICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISLEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRAVIS T. 
Clasificación:
5.0

Very helpful people.

ALBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENTON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNNA M. 
Clasificación:
1.0

Too many over charges and they keep charging me. It's October and we moved in May.

ELECIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY F. 
Clasificación:
4.0

Inside of the truck was dirty and smelled like smoke.

JENNIFER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
4.0

Very friendly and helpful.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn S. 
Clasificación:
3.0

a little smoky inside

David F. 
Clasificación:
3.0

The mileage was wrong on the contract and I have to pay for the difference not very happy

SHAWN C. 
Clasificación:
5.0

The 15' Truck rented leaked during some down pours during our travel, getting some of our boxes damp, nothing drastic, no reflection on the rental location

Brian C. 
Clasificación:
3.0

Instituting a cell phone policy would be helpful. At this location, I waited for the clerk to get off the phone with a family member only for her to periodically stop assisting me to read a text and respond. This occurred at least 5 times while she was pulling up and printing paperwork for me to sign.

Michelle K. 
Clasificación:
1.0

See other review I submitted

ROBERT D. 
Clasificación:
1.0

I was supposed to pick truck and trailer up at 10 am, I showed up at 930 and there was a problem with my reservation of the trailer. After 3 calls to uhaul customer service and an hour and a half wait time it was finally resolved. Then when I asked about hooking up trailer to truck she said she was the only one there and couldn't hook it up so I needed to if I wanted to take trailer.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
3.0

Computer system was down, had to call someone to complete my rental.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE P. 
Clasificación:
3.0

just what we needed for moving the few things we moved. It was inexpensive and we were glad to find a dealer close

JORGE M. 
Clasificación:
3.0

We were not greeted when we walked in. The lady wouldn't even smile. The lights on the trailer didn't work. We had to drive to 3 different places to get help and still nothing. The lady we dealt with left before we could get the trailer hooked up and go back in to let her know the lights didnt work. No one else was there. Found out no uhaul place could help us we had to call the 800 number. The trailer lights worked off and on the whole trip

WONDA S. 
Clasificación:
2.0

There was no walk around of equipment prior to use. The reps did not wear mask. Also a computer check in portal would be a plus at every location to insure proper drop off when no one is available to verify drop off timing. The website dropoff option was not available because we did not reserve that way.

CHARLES H. 
Clasificación:
5.0

Gale was apleasure to work with.

Keith L. 
Clasificación:
5.0

Gale was a pleasure to work with.

WILBERT L. 
Clasificación:
5.0

Just keep this high standard going. Perfect service.

MICHAEL D. 
Clasificación:
5.0

Great experience with our first U-haul truck rental! Thank you, Gail!

TINA L. 
Clasificación:
5.0

Please don't text me at midnight when I have a toll ticket wasn't happy

Campbellsville U. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katheren F. 
Clasificación:
4.0

Could not help me with my concerns.

ALYSSA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

Nothing Excellent

carl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
1.0

Gail was rude on the phone, rude when I arrived. Worst customer service I've ever had. She called me when I was en route to pick up the truck and asked when I was going to arrive. I told her 1:30 and she said "well, I leave by 2pm so..."

Laura P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila B. 
Clasificación:
1.0

I have been charged fees that are not applicable and will challenge them on my credit card.

LARRY H. 
Clasificación:
4.0

New wiper blades

STEPHANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

24/7 truck was a great way to go

Adam N. 
Clasificación:
5.0

You cannot improve on excellence.

Mary U. 
Clasificación:
1.0

My reason for online reservation was to have the equipment I needed upon arrival of pick up. She told me she hadn't looked at my reservation previously plus although I requested an 8am pickup (it was the only time listed) she informed me had I came at 8, she would not have been there! So, I reserved an appliance dolly and 2 furniture dolly'sâ€"because I needed them!!! She didn't have the appliance dolly, and only one furniture dolly. She did have a utility dolly so I did rent it. Lastly, the stench of cigarette smoke was thick in her place of businessâ€"-who wants to be stuck in that environment? I guess if you smoke and do really need what you reserve, this place is for you!

Mark H. 
Clasificación:
3.0

Obviously the truck was not checked to see if it was clean. when I picked the truck up it had chunks of mud on the floor and spilled beer stain on the seat and steering wheel and seat. This was definitely not what I have experienced with renting U-Hauls in the past.

Lance L. 
Clasificación:
3.0

Small office where the one employer sometimes has to leave and is not available.

Kathleen W. 
Clasificación:
3.0

I was not advised of the extra safety charge when I requested an extra day.

REBECCA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christiaan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy H. 
Clasificación:
5.0

Great Service! Just need to makr sure the dolly is with the truck

Chanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

willard W. 
Clasificación:
5.0

Used the self check out. It was convenient, however, I did not receive a receipt in an email, as the site stated.

Art A. 
Clasificación:
4.0

Completed drop off while location was closed. The location seemed well maintained from appearance and was easy to get to. Couldn't rate other departments or cleanliness of equipment because of after hours drop off

Jeremy C. 
No se han enviado comentarios para esta ubicación.

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