Customer Reviews for Beane Outdoor Structures
(Distribuidor de U-Haul del vecindario)

44 comentarios

1550 Hwy 49 S   Concord, NC 28025

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 5:30 p. m.
  • Vie. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 1/23/2022: cerrado
  • 1/30/2022: cerrado
  • 2/6/2022: cerrado

Servicios en esta ubicación:

Contáctanos

1550 Hwy 49 S
Concord, NC 28025

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 5:30 p. m.
  • Vie. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 1/23/2022: cerrado
  • 1/30/2022: cerrado
  • 2/6/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Very nice staff! Efficient too.

JANET M. 
Clasificación:
5.0

Keep up the good work reducing waiting time on the website. I extended by rental by phone and only had to wait 5 minutes! YES! I once had to wait -- I kid you not -- AN HOUR AND A HALF to do the same thing on your website during the summer. Maybe I just lucked out and caught the online operators during a slack time, but I like to think you listened to us disgusted customers and did something about the long waits. Hope so!

JANET M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

The truck was badly in need of maintenance...... the back was dirty when I got it. Oil light stayed on the entire trip. The Radiator fluid light came on and off throughout the trip. The ramp latch was bent. The truck would randomly start beeping with no indication of why. I was very fearful breaking down on the roadside the entire trip. I loved the customer service representative at the location but the truck was a and is a disaster. Not at all satisfied with the truck rental itself.

Adam M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vickie W. 
Clasificación:
5.0

Staff was great really enjoyed them!

DONALD J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Evan A. 
Clasificación:
5.0

The facility and the operator of the facility was great! The truck was clean, however it was infested with lady bugs and some other sort of bugs. We cut our two day rental short because wd didn't want to infest our new neighborhood with the bugs.

Marc H. 
Clasificación:
5.0

The truck had a horrible clicking sound when turning as as if the CV joints needed to be replaced.

brett W. 
Clasificación:
1.0

I got the $20 charge although I returned the vehicle on time. this is fraud. I am disputing the extra charge.

Soroush I. 
Clasificación:
4.0

The customer service number I called and talked with was not good service, the original place I was supposed to pick up from was not good customer service either and I don't plan on using this company anymore.

Jennifer S. 
Clasificación:
2.0

I've rented from u haul before. But this experience was the worst. Never received a call from u haul that my truck was as a different location from where I ordered, which was a big inconvenience to me. Put me an hour late because I was dropped off and had to wait for my ride to come back to pick me up to take to other location. When I got to location of truck, the said they had no moving dollies after I had requested one on line. But said I had ordered 60 moving blankets that I never ordered. Had to run and find a dolly which threw me another hour behind. Got in truck and cab of the truck was infested with roaches. Roaches were crawling all out of the dash. In the back of the truck in a corner was a nest of bugs/roaches crawling around. Now worried about roaches in my clothes and furniture and I NEVER had any issues with bugs or roaches in my house! This is my second time renting from u haul. My first experience I was out in 15 min. This experience took 3 hours seem like because of lack of communication, cleanliness, and lack of care. Things got even worse when I was riding down the road 45 min in my trip with heat on and roaches running out of dash. Had to pull over to get roaches out so they would run up my leg and crawl in my wife's purse. I am very disappointed with the experience, customer service, and everything. I don't rent u haul trucks often, but I expect better if I pay my money for something. The question would I recommend to a friend? No, I wouldn't. Next time, I will pay more and rent from Penske or Enterprise.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

Nada

JOHN M. 
Clasificación:
5.0

Easy and quick. What I liked the most, was that she hooked up the trailer, giving me peace of mind knowing it was safely secured.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY R. 
Clasificación:
3.0

By having all kinds of boxes.

BRANDON L. 
Clasificación:
5.0

Easy to locate uhaul site. Staff very nice and helpful. Very pleasant experience.

Arthur C. 
Clasificación:
2.0

The lady was very nice who was getting the truck ready, but she DID NOT explain to me about a $20 fee for dropping the truck off after hours, and she DID NOT explain that the trucks fuel gage had to be back to atleast half a tank, we only used 1/4 of a tank and was charged $49 because we were unaware of having to put gas back into the truck. She also told me that she was upgrading me to an appliance dolly for free since I requested a regular dolly, but on my bill I was charged full price. I will not be going back to this place.

Alyson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
4.0

The location was excellent. Uhaul customer service and reservations was terrible. I'm still waiting on a regional manager to call me.

NTOZAKE H. 
Clasificación:
5.0

Great job of ensuring that everything was in good working order. Great attention to detail. Friendly and very helpful. Gracias

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron S. 
Clasificación:
5.0

Excellent rental experience

Edward K. 
Clasificación:
3.0

The pictures of vehicle that were shown on the app did not match.( The pictures that are used to inspect the truck for damage and quality) There was severe paint damage on the side of the truck. (It was an old truck) The cab was pretty decent, although there's some dirt on the floor but not a big deal. The back end of the truck was not cleaned out from the last user.

JOSEPH H. 
Clasificación:
1.0

Check-in / verification process was ridiculous! Asked for 2 contacts that they called (before 8 am on a Saturday morning, no less)! Then the lock wouldn't open even though we had dialed in the correct code. We must have wasted 45 minutes on check-in alone. Then, the truck did not have the dolly or furniture pads I had rented and I had to make an additional stop and wait in line to get those items. Terrible way to run a business!

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Claude H. 
Clasificación:
2.0

No one was there and it looked deserted

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick J. 
Clasificación:
2.0

They weren't there during business hours to check in the return uhaul and trailers.

paul A. 
Clasificación:
5.0

N/C

ZACHARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORES K. 
Clasificación:
5.0

Holly was very helpful and I appreciate her kind hospitality.

Ron L. 
Clasificación:
5.0

Very attentive to the customer very pleasant to the customer it was just an overall great experience I will continue to use them as long as they continue to treat me as a customer!!! Very impressive!!!!!!!

ZACHARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
2.0

I was furious that you guys changed my location late the night before and didnt see it until that morning. I was flying in to pick up truck and had the closest uhaul and then at the last minute you changed it. So from 2 1/2 miles away it was 13. Instead of costing me 7.00 for uber it cost me almost 30 dollars . I would like to ask uhaul to reimburse this amount since you caused this by your changing my reservation with no notice. Highly disappointed. The guys at the uhaul place never got out of their seats to help me or even take me to truck. Terrible customer service. Guy Melton

Guy M. 
Clasificación:
3.0

To improve the rental after hours it would be nice to do the paperwork as you reserve the truck. The information can be verified before you get to the pick up location.

Marcia V. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba