Customer Reviews for Beane Outdoor Structures
(U-Haul Neighborhood Dealer)

148 reviews

1550 Hwy 49 S   Concord, NC 28025

(704) 792-1071

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri-Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/29/2024: 11:00 am - 7:00 pm
  • 3/31/2024: Closed
  • 4/1/2024: 11:00 am - 7:00 pm
  • 4/2/2024: 11:00 am - 7:00 pm
  • 4/3/2024: 11:00 am - 7:00 pm
  • 4/4/2024: 11:00 am - 7:00 pm
  • 4/5/2024: 11:00 am - 7:00 pm
  • 4/8/2024: 11:00 am - 7:00 pm
  • 4/9/2024: 11:00 am - 7:00 pm
  • 4/10/2024: 11:00 am - 7:00 pm
  • 4/11/2024: 11:00 am - 7:00 pm
  • 4/12/2024: 11:00 am - 7:00 pm
  • 4/15/2024: 11:00 am - 7:00 pm
  • 4/16/2024: 11:00 am - 7:00 pm
  • 4/17/2024: 11:00 am - 7:00 pm
  • 4/18/2024: 11:00 am - 7:00 pm
  • 4/19/2024: 11:00 am - 7:00 pm
  • 4/22/2024: 11:00 am - 7:00 pm
  • 4/23/2024: 11:00 am - 7:00 pm
  • 4/24/2024: 11:00 am - 7:00 pm
  • 4/25/2024: 11:00 am - 7:00 pm
  • 4/26/2024: 11:00 am - 7:00 pm
  • 4/29/2024: 11:00 am - 7:00 pm
  • 4/30/2024: 11:00 am - 7:00 pm
  • 5/1/2024: 11:00 am - 7:00 pm
  • 5/2/2024: 11:00 am - 7:00 pm
  • 5/3/2024: 11:00 am - 7:00 pm

Show All Hours

Services at this Location:

Contact Us

(704) 792-1071

1550 Hwy 49 S
Concord, NC 28025

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri-Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/29/2024: 11:00 am - 7:00 pm
  • 3/31/2024: Closed
  • 4/1/2024: 11:00 am - 7:00 pm
  • 4/2/2024: 11:00 am - 7:00 pm
  • 4/3/2024: 11:00 am - 7:00 pm
  • 4/4/2024: 11:00 am - 7:00 pm
  • 4/5/2024: 11:00 am - 7:00 pm
  • 4/8/2024: 11:00 am - 7:00 pm
  • 4/9/2024: 11:00 am - 7:00 pm
  • 4/10/2024: 11:00 am - 7:00 pm
  • 4/11/2024: 11:00 am - 7:00 pm
  • 4/12/2024: 11:00 am - 7:00 pm
  • 4/15/2024: 11:00 am - 7:00 pm
  • 4/16/2024: 11:00 am - 7:00 pm
  • 4/17/2024: 11:00 am - 7:00 pm
  • 4/18/2024: 11:00 am - 7:00 pm
  • 4/19/2024: 11:00 am - 7:00 pm
  • 4/22/2024: 11:00 am - 7:00 pm
  • 4/23/2024: 11:00 am - 7:00 pm
  • 4/24/2024: 11:00 am - 7:00 pm
  • 4/25/2024: 11:00 am - 7:00 pm
  • 4/26/2024: 11:00 am - 7:00 pm
  • 4/29/2024: 11:00 am - 7:00 pm
  • 4/30/2024: 11:00 am - 7:00 pm
  • 5/1/2024: 11:00 am - 7:00 pm
  • 5/2/2024: 11:00 am - 7:00 pm
  • 5/3/2024: 11:00 am - 7:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I made a reservation, two days before I needed, to pick up a trailer from one Haul location. As I was driving to pick the trailer up, I called just to confirm and was told they did not have the trailer, they had the reservation but could not provide the trailer. They transferred me to another location on the other side of the county. I went there to pick up a trailer, they were closed but we were going to do everything over the phone. Mind you, it was pouring down rain and my wife and I together could not pick up the tongue of the trailer high enough to place it onto my truck hitch. The gentleman we were talking to over the phone was very nice and helpful and suggested that we go to another location, so back to the other side of the county we go. The third location is where we met Austin. I cannot say enough positive about Austin! He turned a very bad experience into a good one. He was extremely helpful, friendly, caring, and professional. He knew what he was doing and accommodated us without any problem. Before I knew it, the paperwork was done, signed, and the trailer was hooked up my truck. When it comes to UHaul, I highly recommend seeing Austin. He treats you with respect and is eager to satisfy the customer.

mike holt 
Rating:
5.0

Austin is a great guy and very helpful. Highly recommend this U-Haul location.

Jim Lowder 
Rating:
5.0

Being charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.

Arnold Kessenger 
Rating:
2.0

Customer did not leave a comment.

Randy Gettel 
Rating:
5.0

Customer did not leave a comment.

Eric Gray 
Rating:
5.0

Customer did not leave a comment.

Eric Gray 
Rating:
5.0

Overall, the staff was friendly and courteous. If I had any questions or concerns he reassured me by asking all questions. I have rented from this location twice and will be returning again.

COLETTE FOXX 
Rating:
5.0

Customer did not leave a comment.

Carlton Fabien 
Rating:
5.0

Nothing, agent makes everything easy and fast.

Joe Walls 
Rating:
5.0

The lady at the rental location was awesome . She went the extra mile and really made sure I was all set with my rental Thanks

Dustin Janes 
Rating:
5.0

The vehicle's alignment seemed to be off as I had to turn the steering wheel by 20 degrees or so to drive straight, otherwise it would go into another lane. It was really windy that day so not sure if that was the cause.

MARGARET SPEARS 
Rating:
3.0

I requested a different location then was told I must return here. Last time no one was there. This time the we’re very helpful. The website is not helpful at all.

Terry Reed 
Rating:
5.0

Customer did not leave a comment.

Mark Green 
Rating:
5.0

Customer did not leave a comment.

Joann W Algier 
Rating:
5.0

Customer did not leave a comment.

Glenn Troutman 
Rating:
2.0

Drop off was tough to get to, parking was terrible because of space, and no one there to talk to or discuss where to park trailer

William Middlebrooks 
Rating:
3.0

I didn’t receive the furniture pads that I pad the extra 5$ for but I was charged and I didn’t appreciate that at all the truck needs an alignment really bad because it shakes when u drive 35mph or higher

Shameka Johnson 
Rating:
3.0

Thee was no one at the location. It was only a drop off location. The website was very difficult to use to record location and condition.

Willaim Thomas 
Rating:
5.0

Very friendly and helpful. We were able to pickup and drop off the truck in a timely manner which made our moving process a lot less stressful. Would definitely recommend and use again in the future.

Donnie Myers 
Rating:
1.0

1Low truck tire pressure caused a dash light error which covered up the mileage. I had to take the truck back home to fill it with air. 2. The app was troublesome, I had to call for help... it took 45 minutes to check in and 35 to check out. 3. Beware of your final charges to your credit card. Mileage was very expensive plus gas plus tax plus plus.

Rob Roginski 
Rating:
1.0

My poor rating has nothing to do with the Beane Outdoor Structures 1550 Hwy 49 S Concord NC 28025 location. It has to do with the Uhaul @ 855 Concord Pkwy S, Concord, NC 28027. I reserved a truck and an applaince dolly online. Upon arrival, they did not have a the dolly and stated, Uhauld does not guarantee dollys to be available. If that is the case, what is the point of reserving one if you need to move an applaince? They did call and find a different location that had both a truck and a dolly but this was just a waste of time and a furter distance away which, cost more time and money.

acasio roche 
Rating:
5.0

No improvements needed. Super friendly and down to earth staff

zachary Crawford 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tysinger 
Rating:
5.0

Uhaul rep was extremely pleasant. We had a good laugh. Rental pick-up and drop off was quick and easy. Highly recommend using this place.

Tracy Qualles 
Rating:
5.0

Customer did not leave a comment.

Mike Krais 
Rating:
5.0

Easy rental setup and return process. No lines just have your access code and go then return.

SHAUN BROWN 
Rating:
2.0

The owner lord & said I left 5 gallons of gas out of the truck. I put gas in the truck before I dropped it off & I didn’t even drive 5 gallons of gas. Why he lied I’m not sure but I don t appreciate the lies for extra $$$$. I will NEVER RECOMMEND ANYONE GO TO a facility & they lie.

TESHANDRA WILSON 
Rating:
5.0

Customer did not leave a comment.

KENNETH MARSH 
Rating:
5.0

Customer did not leave a comment.

RESHEENA SMITH 
Rating:
5.0

not a location comment but a corporate comment…. being charged 80 cents for a 0.8 overage in mileage is insane.

MELANIE FABIAN 
Rating:
4.0

Was hoping for a closer location for a car tow trailer but no closer locations had availability. In a pinch, this location came in clutch. Easy to access... Just a little further from my house than I wanted but it was worth the drive to get our car home same day. Thanks

Travis Canup 
Rating:
1.0

Experience was poor. The facility has a bad odor and smell the smell was reeking from employees. The smell was unbearable and several potential shed buyers and truck renters walked in and walked right back out. Disgusting. I would only go back unless the weekend person is there. Any weekly rentals and she is not there I will not do business with them. They had the nerve to ask why we were wearing masks! Really! The truck was extremely old. The air not working property in 100-degree heat was not blowing cold Shame on you UHaul! SHAME ON YOU!

Donald Watson 
Rating:
4.0

Customer did not leave a comment.

VINODKUMAR POLAMREDDY 
Rating:
5.0

Customer did not leave a comment.

Shenika Dow 
Rating:
3.0

Again, the drop off location representative was very nice a very efficient.

Carleton Mccollom 
Rating:
3.0

Customer did not leave a comment.

FARHAD BANAEY 
Rating:
5.0

Customer did not leave a comment.

Regina Brown 
Rating:
5.0

Customer did not leave a comment.

keith mccleave 
Rating:
5.0

Awesome customer service!

JESSICA COLEMAN-NEVILLS 
Rating:
5.0

Update the hours of operation posted online.

CAROLYN EZZELL 
Rating:
5.0

This lady was awesome

NGUDIANKAMA MANSEKA 
Rating:
2.0

Was sent you another location because first location did not have my truck. First location is across the street from my location. Was sent to a location 10 miles away. Called in after rental to your 800 number and was told I will be issued a credit for my inconvenience but received nothing yet.

Randy Corl 
Rating:
5.0

The lady from this location was very friendly and helped us to not overpay for a mismatched odometer. And she let us wait inside the office for the taxi while outside was raining even though her working day was finished. Many thanks for the great customer service.

Dilshod Sadiev 
Rating:
5.0

Customer did not leave a comment.

Sharron Sultzman 
Rating:
5.0

Customer did not leave a comment.

steve thompson 
Rating:
5.0

None

Christie Neely 
Rating:
5.0

Customer did not leave a comment.

Mahesh Gyawali 
Rating:
2.0

Checkin was painful and there is no assistance

Matthew Shalom Dunn 
Rating:
4.0

Made drop off very easy and convenient.

MARSHALL ADKINS 
Rating:
5.0

Good communication and great customer service.

Hari Balakrishnan 
Rating:
1.0

I returned the truck earlier than expected and it took them four days to put it in the system as returned with no courtesy call as to why.

rosey marin 
Rating:
2.0

The U-Haul had one headlight no AC and the truck was old.

Laura Scott 
Rating:
5.0

I've been to this location several times over the past few weeks for boxes and to rent trailers and I've had a very good experience with Holly.

Jonathan Camp 
Rating:
5.0

Customer did not leave a comment.

Gary Munday 
Rating:
4.0

Customer did not leave a comment.

Danielle Miracco 
Rating:
5.0

Customer service was fantastic. Very friendly very professional. This was the best, easiest experience with U-Haul I've had in a long time. I will most definitely be back to this location.

Jonathan Camp 
Rating:
5.0

Customer did not leave a comment.

Javier Gonzalez 
Rating:
2.0

Advise customers that there is an after hours service fee when estimating the price of rental. Also I requested an appliance truck which wasn’t there. The motor cover inside the cab was loose so all the motor heat and exhaust came into the cab.

JOSEPH PIPKIN 
Rating:
3.0

Customer did not leave a comment.

Donovan Channer 
Rating:
1.0

This guy took over an hour to get me checked out. He was so fat he couldn’t even get out of his seat to get the contract off the printer. Had to get his poor kids to bring it to him. He told me to drive by the front to get a picture and make sure that I installed it correctly. He never got out of his chair for the 5 min I was sitting there so I drove off. Luckily I did it right and the trailer didn’t fall off or that would have been an easy lawsuit.

Kenneth Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

Javier Paredes 
Rating:
3.0

Customer did not leave a comment.

Wilmarth Hohenboken 
Rating:
3.0

The cab of the truck was FULL of bugs because it was parked next to trees/weeds. I expected the truck would be cleaned and brought closer to the building. The office had garbage overflowing. Friendly couple.

Georgiana Brown 
Rating:
1.0

Customer did not leave a comment.

SALANTHIA BUTLER 
Rating:
3.0

The location is convenient. The truck was clean and well maintained. The staff was friendly but did not offer to show me the truck or anything about it. I had to search on my own for the truck on their lot.

Davis Diggs 
Rating:
1.0

I booked a truck 8 miles from my house. The morning of my rental, 20 minutes before I was due to pick it up you charged it to a location 15 miles from my house. This cost me $10 extra that you owe me. You sent me to a location where the girl was working out of her car. She puts me in a truck on empty ! I’ll be calling you for money owed me.

mike silinski 
Rating:
5.0

I received the wrong keys and had to take the wrong vehicle, how can I take pictures of the vehicle, and mileage assigned to me?? I was charged 100$ its not what I used. Overall not a good experience and the customer service is very bad no one picks up calls when I needed them.

Akhil Reddy 
Rating:
5.0

Customer did not leave a comment.

John Longnecker 
Rating:
5.0

Customer did not leave a comment.

Sam Goins 
Rating:
3.0

Customer did not leave a comment.

Ranjit Bosu 
Rating:
2.0

Customer did not leave a comment.

Reagan Combs 
Rating:
1.0

I put more gas than the limit I rented the truck. Got a bill for $20.21 for returning the truck after-hours, when I rented the truck at almost closing time, never got Informed about such charge from the rental person. Very disappointed. I will submit it on Social media so people know that when returning the unit they should do it in the open hours of the Location that they rented.

Felix Rivera 
Rating:
4.0

Customer did not leave a comment.

Edward Felix Stanislaus Mariannan 
Rating:
3.0

Customer did not leave a comment.

TaKeisha Cruz 
Rating:
4.0

Customer did not leave a comment.

Kristy Thorpe 
Rating:
5.0

Great service!

Thomas Lustik 
Rating:
3.0

Front cab area was very dirty and sticky. There was cigarette ash in both door panels. The coolant light came on shortly after leaving the location. I had to pull over to the auto parts store to buy and add coolant. Had to add coolant 2x other times in the weekend I had the truck. The front suspension bushing or shocks are completely shot. The truck was unsafe on the freeway at speed or when driving down narrow streets. I regret getting the truck and will have to use a company that takes better care of their trucks next time.

Matthew Nichols 
Rating:
3.0

Customer did not leave a comment.

Rob Fisher 
Rating:
5.0

Customer did not leave a comment.

Richard Schwarz 
Rating:
5.0

Customer did not leave a comment.

Alexander Marshall 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE MCMORRIS 
Rating:
1.0

Customer did not leave a comment.

PETER PENDZINSKI 
Rating:
4.0

Very helpful and friendly, both on the phone to schedule and in person to pick up.

Rob Hyatt 
Rating:
3.0

Workers quit and I was over charged. Not a good place to rent.

KITTY KANARD 
Rating:
5.0

Customer did not leave a comment.

wallie Lamm 
Rating:
5.0

Nothing I can think of

Diana L Caudill 
Rating:
5.0

Great staff, friendly and helpful! If any of my friends in Concord area need to use Uhaul i will recommend this location.

Andrew Hazlett 
Rating:
2.0

Had a reservation for 9:00 am. Arrived On time and nobody was present. Business was closed. Called U-Haul customer service and after providing my phone number I was disconnected. Approximately 10 minutes later, the business owner arrived and barely acknowledged our presence. We obviously interrupted his sleep or whatever other plans he had for the day. Rental was completed and we returned the truck by 2:30pm. Upon returning the truck, again, nobody was present at the location. Posted hours were listed as 9:00 -5:00. Tried to complete the return on website but geolocation would not recognize our presence. All together, customer service was a joke. Will gladly pay more at a competitor next time around.

John Spangenberg 
Rating:
5.0

Quick and easy to get truck and bring it back

KITTY KANARD 
Rating:
5.0

Very helpful, efficient and truly appreciate the knowledge that my truck would easily haul and pull the load I wanted to put on the transporter...2 prior U-Haul stores told me my truck would not be big enough to do what I wanted to do... thanks again for this stores knowledge and experience.

Chris Mitchell 
Rating:
3.0

Customer did not leave a comment.

Georgiana Brown 
Rating:
3.0

Customer did not leave a comment.

ALYSIA JONES 
Rating:
4.0

Customer did not leave a comment.

Veronica Ender 
Rating:
5.0

Nothing. Everything was perfect.

Andrew Brannon 
Rating:
3.0

Customer did not leave a comment.

Manuel Santiago 
Rating:
5.0

Customer did not leave a comment.

TRACEY KEISER 
Rating:
1.0

Customer did not leave a comment.

SHOSHANA WEAK 
Rating:
1.0

Alot

Brittanie Shoup 
Rating:
1.0

Not send people to a closed location

Shree Bell 
Rating:
5.0

Nothing, The customer service is fantastic at this location!!

ZACHARY SWEAT 
No reviews have been submitted for this location.

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