Customer Reviews for Beane Outdoor Structures
(U-Haul Neighborhood Dealer)

Rating:

5.0

I made a reservation, two days before I needed, to pick up a trailer from one Haul location. As I was driving to pick the trailer up, I called just to confirm and was told they did not have the trailer, they had the reservation but could not provide the trailer. They transferred me to another location on the other side of the county. I went there to pick up a trailer, they were closed but we were going to do everything over the phone. Mind you, it was pouring down rain and my wife and I together could not pick up the tongue of the trailer high enough to place it onto my truck hitch. The gentleman we were talking to over the phone was very nice and helpful and suggested that we go to another location, so back to the other side of the county we go. The third location is where we met Austin. I cannot say enough positive about Austin! He turned a very bad experience into a good one. He was extremely helpful, friendly, caring, and professional. He knew what he was doing and accommodated us without any problem. Before I knew it, the paperwork was done, signed, and the trailer was hooked up my truck. When it comes to UHaul, I highly recommend seeing Austin. He treats you with respect and is eager to satisfy the customer.

Rating:

5.0

Austin is a great guy and very helpful. Highly recommend this U-Haul location.

Rating:

5.0

Being charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.

Rating:

5.0

Overall, the staff was friendly and courteous. If I had any questions or concerns he reassured me by asking all questions. I have rented from this location twice and will be returning again.

Rating:

5.0

Nothing, agent makes everything easy and fast.

Rating:

5.0

The lady at the rental location was awesome . She went the extra mile and really made sure I was all set with my rental Thanks

Rating:

5.0

The vehicle's alignment seemed to be off as I had to turn the steering wheel by 20 degrees or so to drive straight, otherwise it would go into another lane. It was really windy that day so not sure if that was the cause.

Rating:

3.0

I requested a different location then was told I must return here. Last time no one was there. This time the we’re very helpful. The website is not helpful at all.

Rating:

2.0

Drop off was tough to get to, parking was terrible because of space, and no one there to talk to or discuss where to park trailer

Rating:

3.0

I didn’t receive the furniture pads that I pad the extra 5$ for but I was charged and I didn’t appreciate that at all the truck needs an alignment really bad because it shakes when u drive 35mph or higher

Rating:

3.0

Thee was no one at the location. It was only a drop off location. The website was very difficult to use to record location and condition.

Rating:

5.0

Very friendly and helpful. We were able to pickup and drop off the truck in a timely manner which made our moving process a lot less stressful. Would definitely recommend and use again in the future.

Rating:

1.0

1Low truck tire pressure caused a dash light error which covered up the mileage. I had to take the truck back home to fill it with air. 2. The app was troublesome, I had to call for help... it took 45 minutes to check in and 35 to check out. 3. Beware of your final charges to your credit card. Mileage was very expensive plus gas plus tax plus plus.

Rating:

1.0

My poor rating has nothing to do with the Beane Outdoor Structures 1550 Hwy 49 S Concord NC 28025 location. It has to do with the Uhaul @ 855 Concord Pkwy S, Concord, NC 28027. I reserved a truck and an applaince dolly online. Upon arrival, they did not have a the dolly and stated, Uhauld does not guarantee dollys to be available. If that is the case, what is the point of reserving one if you need to move an applaince? They did call and find a different location that had both a truck and a dolly but this was just a waste of time and a furter distance away which, cost more time and money.

Rating:

5.0

No improvements needed. Super friendly and down to earth staff

Rating:

5.0

Uhaul rep was extremely pleasant. We had a good laugh. Rental pick-up and drop off was quick and easy. Highly recommend using this place.

Rating:

5.0

Easy rental setup and return process. No lines just have your access code and go then return.

Rating:

2.0

The owner lord & said I left 5 gallons of gas out of the truck. I put gas in the truck before I dropped it off & I didn’t even drive 5 gallons of gas. Why he lied I’m not sure but I don t appreciate the lies for extra $$$$. I will NEVER RECOMMEND ANYONE GO TO a facility & they lie.

Rating:

5.0

not a location comment but a corporate comment…. being charged 80 cents for a 0.8 overage in mileage is insane.

Rating:

4.0

Was hoping for a closer location for a car tow trailer but no closer locations had availability. In a pinch, this location came in clutch. Easy to access... Just a little further from my house than I wanted but it was worth the drive to get our car home same day. Thanks

Rating:

1.0

Experience was poor. The facility has a bad odor and smell the smell was reeking from employees. The smell was unbearable and several potential shed buyers and truck renters walked in and walked right back out. Disgusting. I would only go back unless the weekend person is there. Any weekly rentals and she is not there I will not do business with them. They had the nerve to ask why we were wearing masks! Really! The truck was extremely old. The air not working property in 100-degree heat was not blowing cold Shame on you UHaul! SHAME ON YOU!

Rating:

3.0

Again, the drop off location representative was very nice a very efficient.

Rating:

5.0

Awesome customer service!

Rating:

5.0

Update the hours of operation posted online.

Rating:

5.0

This lady was awesome

Rating:

2.0

Was sent you another location because first location did not have my truck. First location is across the street from my location. Was sent to a location 10 miles away. Called in after rental to your 800 number and was told I will be issued a credit for my inconvenience but received nothing yet.

Rating:

5.0

The lady from this location was very friendly and helped us to not overpay for a mismatched odometer. And she let us wait inside the office for the taxi while outside was raining even though her working day was finished. Many thanks for the great customer service.

Rating:

5.0

None

Rating:

2.0

Checkin was painful and there is no assistance

Rating:

4.0

Made drop off very easy and convenient.

Rating:

5.0

Good communication and great customer service.

Rating:

1.0

I returned the truck earlier than expected and it took them four days to put it in the system as returned with no courtesy call as to why.

Rating:

2.0

The U-Haul had one headlight no AC and the truck was old.

Rating:

5.0

I've been to this location several times over the past few weeks for boxes and to rent trailers and I've had a very good experience with Holly.

Rating:

5.0

Customer service was fantastic. Very friendly very professional. This was the best, easiest experience with U-Haul I've had in a long time. I will most definitely be back to this location.

Rating:

2.0

Advise customers that there is an after hours service fee when estimating the price of rental. Also I requested an appliance truck which wasn’t there. The motor cover inside the cab was loose so all the motor heat and exhaust came into the cab.

Rating:

1.0

This guy took over an hour to get me checked out. He was so fat he couldn’t even get out of his seat to get the contract off the printer. Had to get his poor kids to bring it to him. He told me to drive by the front to get a picture and make sure that I installed it correctly. He never got out of his chair for the 5 min I was sitting there so I drove off. Luckily I did it right and the trailer didn’t fall off or that would have been an easy lawsuit.

Rating:

3.0

The cab of the truck was FULL of bugs because it was parked next to trees/weeds. I expected the truck would be cleaned and brought closer to the building. The office had garbage overflowing. Friendly couple.

Rating:

3.0

The location is convenient. The truck was clean and well maintained. The staff was friendly but did not offer to show me the truck or anything about it. I had to search on my own for the truck on their lot.

Rating:

1.0

I booked a truck 8 miles from my house. The morning of my rental, 20 minutes before I was due to pick it up you charged it to a location 15 miles from my house. This cost me $10 extra that you owe me. You sent me to a location where the girl was working out of her car. She puts me in a truck on empty ! I’ll be calling you for money owed me.

Rating:

5.0

I received the wrong keys and had to take the wrong vehicle, how can I take pictures of the vehicle, and mileage assigned to me?? I was charged 100$ its not what I used. Overall not a good experience and the customer service is very bad no one picks up calls when I needed them.

Rating:

1.0

I put more gas than the limit I rented the truck. Got a bill for $20.21 for returning the truck after-hours, when I rented the truck at almost closing time, never got Informed about such charge from the rental person. Very disappointed. I will submit it on Social media so people know that when returning the unit they should do it in the open hours of the Location that they rented.

Rating:

5.0

Great service!

Rating:

3.0

Front cab area was very dirty and sticky. There was cigarette ash in both door panels. The coolant light came on shortly after leaving the location. I had to pull over to the auto parts store to buy and add coolant. Had to add coolant 2x other times in the weekend I had the truck. The front suspension bushing or shocks are completely shot. The truck was unsafe on the freeway at speed or when driving down narrow streets. I regret getting the truck and will have to use a company that takes better care of their trucks next time.

Rating:

4.0

Very helpful and friendly, both on the phone to schedule and in person to pick up.

Rating:

3.0

Workers quit and I was over charged. Not a good place to rent.

Rating:

5.0

Nothing I can think of

Rating:

5.0

Great staff, friendly and helpful! If any of my friends in Concord area need to use Uhaul i will recommend this location.

Rating:

2.0

Had a reservation for 9:00 am. Arrived On time and nobody was present. Business was closed. Called U-Haul customer service and after providing my phone number I was disconnected. Approximately 10 minutes later, the business owner arrived and barely acknowledged our presence. We obviously interrupted his sleep or whatever other plans he had for the day. Rental was completed and we returned the truck by 2:30pm. Upon returning the truck, again, nobody was present at the location. Posted hours were listed as 9:00 -5:00. Tried to complete the return on website but geolocation would not recognize our presence. All together, customer service was a joke. Will gladly pay more at a competitor next time around.

Rating:

5.0

Quick and easy to get truck and bring it back

Rating:

5.0

Very helpful, efficient and truly appreciate the knowledge that my truck would easily haul and pull the load I wanted to put on the transporter...2 prior U-Haul stores told me my truck would not be big enough to do what I wanted to do... thanks again for this stores knowledge and experience.

Rating:

5.0

Nothing. Everything was perfect.

Rating:

1.0

Alot