Customer did not leave a comment.Daniel L.
Customer Reviews for Beane Outdoor Structures
(U-Haul Neighborhood Dealer)
Concord, NC 28025
Services at this Location:
- Mon-Thur: 9 am - 5:30 pm
- Fri-Sat: 9 am - 5 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 12/24/2021 - 12/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was badly in need of maintenance...... the back was dirty when I got it. Oil light stayed on the entire trip. The Radiator fluid light came on and off throughout the trip. The ramp latch was bent. The truck would randomly start beeping with no indication of why. I was very fearful breaking down on the roadside the entire trip. I loved the customer service representative at the location but the truck was a and is a disaster. Not at all satisfied with the truck rental itself.Adam M.
Customer did not leave a comment.Vickie W.
Staff was great really enjoyed them!DONALD J.
Customer did not leave a comment.Evan A.
The facility and the operator of the facility was great! The truck was clean, however it was infested with lady bugs and some other sort of bugs. We cut our two day rental short because wd didn't want to infest our new neighborhood with the bugs.Marc H.
The truck had a horrible clicking sound when turning as as if the CV joints needed to be replaced.brett W.
I got the $20 charge although I returned the vehicle on time. this is fraud. I am disputing the extra charge.Soroush I.
The customer service number I called and talked with was not good service, the original place I was supposed to pick up from was not good customer service either and I don't plan on using this company anymore.Jennifer S.
I've rented from u haul before. But this experience was the worst. Never received a call from u haul that my truck was as a different location from where I ordered, which was a big inconvenience to me. Put me an hour late because I was dropped off and had to wait for my ride to come back to pick me up to take to other location. When I got to location of truck, the said they had no moving dollies after I had requested one on line. But said I had ordered 60 moving blankets that I never ordered. Had to run and find a dolly which threw me another hour behind. Got in truck and cab of the truck was infested with roaches. Roaches were crawling all out of the dash. In the back of the truck in a corner was a nest of bugs/roaches crawling around. Now worried about roaches in my clothes and furniture and I NEVER had any issues with bugs or roaches in my house! This is my second time renting from u haul. My first experience I was out in 15 min. This experience took 3 hours seem like because of lack of communication, cleanliness, and lack of care. Things got even worse when I was riding down the road 45 min in my trip with heat on and roaches running out of dash. Had to pull over to get roaches out so they would run up my leg and crawl in my wife's purse. I am very disappointed with the experience, customer service, and everything. I don't rent u haul trucks often, but I expect better if I pay my money for something. The question would I recommend to a friend? No, I wouldn't. Next time, I will pay more and rent from Penske or Enterprise.STEVEN F.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.George M.
Customer did not leave a comment.Dale H.
Easy and quick. What I liked the most, was that she hooked up the trailer, giving me peace of mind knowing it was safely secured.KENNETH M.
Customer did not leave a comment.David J.
Customer did not leave a comment.Rodney D.
Customer did not leave a comment.BILLY R.
By having all kinds of boxes.BRANDON L.
Easy to locate uhaul site. Staff very nice and helpful. Very pleasant experience.Arthur C.
The lady was very nice who was getting the truck ready, but she DID NOT explain to me about a $20 fee for dropping the truck off after hours, and she DID NOT explain that the trucks fuel gage had to be back to atleast half a tank, we only used 1/4 of a tank and was charged $49 because we were unaware of having to put gas back into the truck. She also told me that she was upgrading me to an appliance dolly for free since I requested a regular dolly, but on my bill I was charged full price. I will not be going back to this place.Alyson B.
Customer did not leave a comment.DAVID G.
The location was excellent. Uhaul customer service and reservations was terrible. I'm still waiting on a regional manager to call me.NTOZAKE H.
Great job of ensuring that everything was in good working order. Great attention to detail. Friendly and very helpful. Thank youWILLIAM S.
Customer did not leave a comment.Byron S.
Excellent rental experienceEdward K.
The pictures of vehicle that were shown on the app did not match.( The pictures that are used to inspect the truck for damage and quality) There was severe paint damage on the side of the truck. (It was an old truck) The cab was pretty decent, although there's some dirt on the floor but not a big deal. The back end of the truck was not cleaned out from the last user.JOSEPH H.
Check-in / verification process was ridiculous! Asked for 2 contacts that they called (before 8 am on a Saturday morning, no less)! Then the lock wouldn't open even though we had dialed in the correct code. We must have wasted 45 minutes on check-in alone. Then, the truck did not have the dolly or furniture pads I had rented and I had to make an additional stop and wait in line to get those items. Terrible way to run a business!Joseph E.
Customer did not leave a comment.JOEL P.
Customer did not leave a comment.Claude H.
No one was there and it looked desertedMICHELLE S.
Customer did not leave a comment.Natalie S.
Customer did not leave a comment.Nick J.
They weren't there during business hours to check in the return uhaul and trailers.paul A.
Customer did not leave a comment.DELORES K.
Holly was very helpful and I appreciate her kind hospitality.Ron L.
Very attentive to the customer very pleasant to the customer it was just an overall great experience I will continue to use them as long as they continue to treat me as a customer!!! Very impressive!!!!!!!ZACHARY S.
Customer did not leave a comment.Thomas R.
I was furious that you guys changed my location late the night before and didnt see it until that morning. I was flying in to pick up truck and had the closest uhaul and then at the last minute you changed it. So from 2 1/2 miles away it was 13. Instead of costing me 7.00 for uber it cost me almost 30 dollars . I would like to ask uhaul to reimburse this amount since you caused this by your changing my reservation with no notice. Highly disappointed. The guys at the uhaul place never got out of their seats to help me or even take me to truck. Terrible customer service. Guy MeltonGuy M.
To improve the rental after hours it would be nice to do the paperwork as you reserve the truck. The information can be verified before you get to the pick up location.Marcia V.