Customer Reviews for Beacon Car Wash
(U-Haul Neighborhood Dealer)

176 reviews

285 Main St   Beacon, NY 12508

(845) 765-3312

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(845) 765-3312

285 Main St
Beacon, NY 12508

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

washington molina 
Rating:
3.0

Dropping after hours here was difficult as there were VERY few places we felt the vehicle could fit and it was such a small place. It would have been helpful to have a bit more guidance for where to park the truck vs. "don't block entrances" as there were also cars parked within the area and we had a hard time making sure we weren't blocking any cars, either. Otherwise, the Uhaul app is efficient, a bit difficult to take photos of all the things after dark.

Kate Sitarz 
Rating:
3.0

The app did not work for this location and made it difficult to pick up the vehicle as we had to go to another business to get the keys

Jeff Wright 
Rating:
2.0

They were closed during the listed hours of operation. Pick-up and drop off. Hard to figure out where to park when returning vehicle. There is also an auto repair shop and they park their cars there as well.

SIMONEG EISOLD 
Rating:
2.0

No one in the car wash office at drop off. Didn’t know the office is across the street in a supermarket. No signs.

MICHAEL STIEGLITZ 
Rating:
5.0

Drop off was simple and everything was clearly marked.

Craig Kracht 
Rating:
5.0

Quick and smooth process! Vehicle was clean and ready to go!

Bryan Rohan 
Rating:
5.0

Customer did not leave a comment.

Wieslaw Sordyl 
Rating:
3.0

There was a piece of bread on the floor and the passenger and driver seats were filthy. I had to use Clorox disinfectant wipes to wipe down both seats so I could drive comfortably and also place my purse & backpack on the passenger's seat. The knob to roll up and roll down the window was broken on the driver's side.

Vivian Oyarbide 
Rating:
2.0

The truck itself was fine. My issue pertains to pickup and drop off. I don't know what the algorithm is but I live near a major UHaul in Hempstead yet it states there are no 16' trucks. I drove by on my day of rental and there are at least 10 on the lot including the advertising one. So I have to make a reservation at Jericho instead which is fine, only to have them change my reservation late the afternoon before. Some people do not have the means nor time to go 15-30 miles out of their way. They accommodated by sending me to a neighborhood partner. Upon calling location they refused to even say they were a UHaul participant. Even your own rep called and they said they don't do UHaul rentals... But I went and they did have the truck. Similarly the return was at another UHaul neighborhood location. There were no UHaul reps when returning. Employees of the other business there told me to park the truck in a random lot across the street but I refused. There were zero spots in drop off lot and lot across street. 2 calls to your corporate later and even your own employees are frustrated as they cannot reach local staff. Finally after 30+ mins of maneuvering a large truck in tight confines I was able to return. Headache on both pickup and return. Also this trend of farming out customer service is terrible, it is impossible to speak to a person at a local branch directly. Even your own call center can't reach the local branch as evidenced here at both locations. I have specific questions for both branches and it takes 5x as long to get an answer. I used UHaul only because of the locations, if there was any other choice I would've chosen it.

Alexander Chan 
Rating:
5.0

Customer did not leave a comment.

Fred Stoffregen 
Rating:
3.0

Gas wasn't full at pick up but no easy way to report it

David Newman 
Rating:
5.0

Continue the great service.

Joanna Matias 
Rating:
1.0

Arrived at 5:30, location was supposed to close at 6, but it was already locked up and no one was there. Had to use the app, which deleted my reservation mid return.

Michael Kaplan 
Rating:
3.0

Customer did not leave a comment.

REV ROBERT SCHROEDER 
Rating:
5.0

Fast and helpful

Besnik Lame 
Rating:
5.0

Customer did not leave a comment.

Gerald PERSON 
Rating:
5.0

Customer did not leave a comment.

gerald Person 
Rating:
5.0

Customer did not leave a comment.

Murielle Napoleon 
Rating:
5.0

Customer did not leave a comment.

gerald Person 
Rating:
5.0

Great customer service friendly & well managed

davis melvin 
Rating:
4.0

I would just let someone know in advance that they need to go into Key Food (and not the Car Wash) to get the key/show your license (if you are not doing it via the mobile app).

Celia Baczkowski 
Rating:
5.0

Car wash was closed so parked next door.

Nina Krauss 
Rating:
5.0

I returned my rental truck at one of the designated drop off spots in New York (started in New Hampshire) and the attendant was helpful and efficient. My rental experience from start to finish was exceptional.

Richard Rossetti 
Rating:
5.0

N/a

Thomas J White 
Rating:
4.0

Customer did not leave a comment.

Erich Callahan 
Rating:
2.0

The vehicle outside, cab, and cargo hold were all dirty. The cab looked and smelled like it had not been cleaned in months. There was popcorn on the cab floor, ashes in the ash tray, and dry cat or dog food in the back of the truck along with other small parts/pieces of a prior user's cargo.

Darryl Lafferty 
Rating:
5.0

Notifying customers that the U Haul office is located in Keyfood across the street would be very helpful, I waited in car wash by counter but no one is there

Ed Morales 
Rating:
5.0

Customer did not leave a comment.

Joan Jewell 
Rating:
4.0

This location is very convenient and the market owner was very helpful in checking me out on the spot.

Richard Hull 
Rating:
2.0

I only give this less stars as I had to call and get my car swapped due to key missing at another location. Beacon Car Wash was amazing.

Sebastian Lysen 
Rating:
3.0

Customer did not leave a comment.

Maryalice Quinn 
Rating:
3.0

The guy working at the location was great. 5 stars. Your damn app gets 0 stars. I have been renting from you for 20 years and this U-Haul account is 4 years old. I rented from you earlier this year on a long distance rental (where you tried to up the rate on me at the 11th hour.) So today I walk all the way down to the pickup location after making an online reservation and then, only then, you suddenly need additional documentation that would have required me to walk home a mile. My driver license was already on file. If that wasn’t good enough you should have said something then. Next time, I will take *any* alternative over U-Haul, including just buying my own truck.

David Jensen 
Rating:
5.0

Customer did not leave a comment.

John Peragine 
Rating:
4.0

Please make check-in easier and faster. If I use my phone to check in I shouldn't have to wait on a live rep to approve and let me in. And it often crashed and froze on me.

Jordan Wright 
Rating:
4.0

Customer did not leave a comment.

Harry Sauer 
Rating:
5.0

Customer did not leave a comment.

Carter Peabody 
Rating:
5.0

Customer did not leave a comment.

April Farley 
Rating:
5.0

It was quick and easy. Friendly staff

Esther Delgado 
Rating:
5.0

Loved convenience of walking from my house to pickup vehicle!

Deran Soovajian 
Rating:
5.0

Customer did not leave a comment.

Jeffrey PIZARRO 
Rating:
5.0

Customer did not leave a comment.

Kalsoom Malik 
Rating:
1.0

Customer did not leave a comment.

Jaclyn Antongiorgi 
Rating:
3.0

Had difficulty finding some one to accept key. Drop off is across the street from a KEY FOOD where the U haul person was located. Not acceptable nor customer friendly to return.

Gerald person 
Rating:
5.0

Customer did not leave a comment.

Kyle Harbin 
Rating:
4.0

Customer did not leave a comment.

TAYLOR AIGNER 
Rating:
5.0

Incredibly thoughtful and friendly! Thank you for being present and so willing to squeeze me in!

Yin Mei 
Rating:
5.0

Customer did not leave a comment.

David Lopez 
Rating:
5.0

Excellent

Stephen lewis 
Rating:
5.0

Customer did not leave a comment.

Alissa Johannesen 
Rating:
5.0

Renting the truck was great. The gentleman “Mo” was great. We had agreed I would return the truck on 7/2/22 at 2:00 PM, but we overlooked that the return time on the contract was 10:00 AM. On 7/2/22, At 10:28 AM, I received a telephone call from a very nasty and rude person from the following number +1 (845) 242-0216. The gentleman demanded I bring the truck over immediately and kept berating me about not being responsible. I explained to this gentleman the agreement I thought Mo and I had agreed to. The gentleman didn't seem to care about what I was saying and continued to be very nasty. Having to deal with this man's rudeness was a very unpleasant experience. I believe he mentioned something about being a manager with your agency. If this is the case not sure how he got to that position with the way he spoke to me.

cesar esoto 
Rating:
5.0

Customer did not leave a comment.

ElizabethCruz AndrewThomas 
Rating:
5.0

Customer did not leave a comment.

Marie Keegan 
Rating:
4.0

the pick up took a lot of waiting

Kennedy Okyere 
Rating:
5.0

Customer did not leave a comment.

hudsoney vaughn 
Rating:
3.0

The customer service was fine - quick and professional, and the van was in very good shape. HOWEVER I am entirely unhappy with UHaul. The advertised price for the van was $19.99. I only rented it for FOUR HOURS, without insurance, and ended up being charged over $140!!!? This is an outrageous price for such a short rental. It is also a complete bait and switch. Based on this experience I will not be using UHaul again any time soon.

Patrick Tolle 
Rating:
5.0

Customer did not leave a comment.

Anthony J DiBrita Jr 
Rating:
5.0

Customer did not leave a comment.

Jennifer Whiteside 
Rating:
1.0

From the start at pickup the key was not in the correct box. Wasted 1 hour to realize truck key was in the back of the truck. No hand truck or pads as requested. Truck had less then a quarter tank so I had to fuel up wasting more time

Daniel Vasquez 
Rating:
5.0

The checkin process didn't work while using Chrome on my phone. The "location" functionality did not work as expected. It was only after reviewing the "help" page did I realize the app was only developed/tested on Safari. I switched to Safari and it worked. As a software engineer specializing in UI development, I would call that user experience lame.

Christopher mathers 
Rating:
2.0

They charged me almost a hundred in gas , I brought it back early , I live down the block , and moved 50 feet over , gas , plus a service fee , when I put 10 bucks in , it was below empty when I got it

Patricia Howe 
Rating:
5.0

Everything was done in an orderly & good pace. (Very pleased)). THANK-U 😎

robert barksdale 
Rating:
5.0

Customer did not leave a comment.

Rafel Uribe 
Rating:
4.0

Customer did not leave a comment.

Mark Chapoin 
Rating:
5.0

None.

Christian Arteaga 
Rating:
5.0

The tires were bald, there were summer tires on a huge truck in the winter. We couldn’t back out of the driveway, we were stuck. We also slid around the entire ride. Tire maintenance needs to be prioritized.

JENNIFERJILL MALENKE 
Rating:
5.0

Customer did not leave a comment.

JUANCARLOS FIGUEROA FLORES 
Rating:
5.0

Easy to access location. Easy to reserve van and to return it. Definitely recommended.

Lisa Walden 
Rating:
4.0

Customer did not leave a comment.

Ron Williams 
Rating:
5.0

The 15ft truck that I had reserved was not available due to the previous customer returning late. The U-Haul representative at the site worked to find us a replacement. Eventually we decided on a 10ft and that was able to handle the apartment move, with a little help from two SUV’s. How can you ensure that the reserved truck is available at the pick up site? Maybe leave more time between rentals?

DANIELFRANCIS SHEA 
Rating:
5.0

Picking up the key at the business across the street was confusing because I wasn't made aware of it in advance.

Alan Perlman 
Rating:
4.0

Customer did not leave a comment.

STEVENP MALOUF 
Rating:
5.0

Customer did not leave a comment.

Zayed Dabashi 
Rating:
5.0

Customer did not leave a comment.

JAMESZELL HALL 
Rating:
5.0

Customer did not leave a comment.

WILLIAMF JR VIOLA 
Rating:
4.0

Customer did not leave a comment.

Lionel Lutley 
Rating:
4.0

The personnel and equipment is ok but the system is not good. I was charged for two days and I only has the vehicle for 20 hours. It is hustle to get the refund... Phone calls and waiting period. Get the system corrected.

juan tenemaza 
Rating:
5.0

All good

hudsoney vaughn 
Rating:
4.0

The back door didn't open.

Simon Solomon 
Rating:
5.0

Customer did not leave a comment.

LAZARUSCARLSON-E WIGLEY 
Rating:
5.0

Outstanding customer service thank you

SEAN DOYLE 
Rating:
3.0

Customer did not leave a comment.

BRYANDOUGLAS KUCZEK 
Rating:
5.0

I Luv It...

TAMMYD POWELL 
Rating:
5.0

none

BERNARD GAMBLE 
Rating:
5.0

Nothing everything was easy

PAMELAE CARTER 
Rating:
2.0

The pickup procedure was very confusing and poorly organized. It was not communicated that we needed to do a mobile check-in to access the truck. We first attempted a regular pickup, then when we found the site without any employees, we canceled the reservation and rebooked with a mobile check-in. The trucks were not located on the Beacon Car Wash lot but rather in the corner of the parking lot across the street. Instructions to obtain the car keys were not written in full sentences. There were car key lock boxes at the Beacon Car Wash but the car keys were confusingly located in the back of the trucks themselves. The locks on the lockboxes and the trucks were similarly labeled, which exacerbated the confusion. Our attempts to communicate with UHaul support were disastrous. The agent "helping" me called my secondary contact but hung up after 5 seconds. The agent never called me, despite having my number. The app was spotty and would not properly refresh. Lastly, the drop-off procedures didn't indicate what to do with the car keys after the rental. I left the car keys in the lockbox.

Zachary Edelson 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMICHAEL RUFA 
Rating:
5.0

Thank you as the rental experience was convenient, easy, and courteous.

Steven Borrello 
Rating:
5.0

Customer did not leave a comment.

JUSTINBERNARD SANTANA 
Rating:
5.0

Customer did not leave a comment.

JACQUELINEP BURGOS 
Rating:
5.0

Everyone was courteous and friendly and helped me promptly

Dan Benanav 
Rating:
5.0

Equipment was clean place easy to find . the person who helped me was very professional .

Keith Wright 
Rating:
4.0

Customer did not leave a comment.

Ruben Serrano 
Rating:
5.0

The radio did not work. Other than that, everything was fine. (it would have been nice if the truck had a ramp, but I guess that's not a feature of the 10-foot trucks)

STEPHEN CURTIS KNOWLES 
Rating:
5.0

Customer did not leave a comment.

DELIAH MAXWELL 
Rating:
2.0

I will follow up, or if you could help through this form I would like a discount since we did not receive furniture pads or a dolly which we paid for in the reservation.

Paul Legault 
Rating:
3.0

Customer did not leave a comment.

Angela Forlivio 
Rating:
3.0

Customer did not leave a comment.

JOSE RIVERA-ORTIZ 
Rating:
4.0

Customer did not leave a comment.

John Bryan 
Rating:
5.0

Great customer service !!!!

THOMASJ OCONNELL 
No reviews have been submitted for this location.

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