Customer Reviews for Beach Self Storage
(U-Haul Neighborhood Dealer)

210 reviews

8964 Boyds Turn Rd   Owings, MD 20736

(443) 550-8174

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(443) 550-8174

8964 Boyds Turn Rd
Owings, MD 20736

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ronald sweeney 
Rating:
5.0

The store attendant was very helpful. She actually found me a truck at another store for the next day that I needed, and booked it too.

Deborah Judd 
Rating:
5.0

Gina (the Manager) is wonderful to work with! Always helpful and pleasant; a great representative for Beach Storage and U-Haul.

Theresa Melson 
Rating:
5.0

Receptionist was very pleasant and helpful.

Gregory Ford 
Rating:
5.0

Excellent customer service, the cargo van I rented had an odor of stale cigarette smoke.

Margaret Marselas 
Rating:
5.0

Customer did not leave a comment.

derek holland 
Rating:
5.0

Customer did not leave a comment.

Stephen Kidwell 
Rating:
5.0

Customer did not leave a comment.

Kevin Monteith 
Rating:
5.0

Customer did not leave a comment.

STEVEN WINDSOR 
Rating:
5.0

Customer did not leave a comment.

Brent Clark 
Rating:
5.0

Customer did not leave a comment.

ARIANNA JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

Cynthia Jones 
Rating:
2.0

Uhaul charges fake charges like safety fee Convienence fee Nice fee

Wayne Knoll 
Rating:
4.0

Great phone service though it would have helped gad I known other contacts were needed. Van windshield was horrible and really caused significant glare from the sun. There was stuff left in the van from prior users.

Thomas Duggan 
Rating:
4.0

Might want to install public wifi to facilitate the mobile check in.

Ryan Baker 
Rating:
4.0

None

Shante Goldring 
Rating:
5.0

The customer service was amazing! Unfortunately, I didn't catch her name but the employee working the day we rented our UHaul was personable and knowledgeable.

Emily Currier 
Rating:
3.0

Customer did not leave a comment.

Christina Clover 
Rating:
5.0

Customer did not leave a comment.

JOHN DRIVER 
Rating:
5.0

Customer did not leave a comment.

George Gracie 
Rating:
5.0

Nice, reasonable etc

Kimberly Wasson 
Rating:
5.0

Customer did not leave a comment.

Wendy Deeben 
Rating:
5.0

Customer did not leave a comment.

Kelly McCarley 
Rating:
5.0

Customer did not leave a comment.

Jerry Syverson 
Rating:
5.0

Have more moving supplies (dollie’s) on hand to rent.

Stephen Davies 
Rating:
5.0

Friendly stafff. Easy rental process.

MARY CASE 
Rating:
5.0

Extremely pleasant experience!

Jerry Syverson 
Rating:
5.0

Very personal and helpful with all my questions and concerns..

Rowena Johnson 
Rating:
5.0

Customer did not leave a comment.

Peggy HArtman 
Rating:
5.0

Customer did not leave a comment.

claudia toone 
Rating:
5.0

The only thing I didn't care for, was the message I received about entering information into a website. I didn't understand it. A lot of people are older and or don't have computer equipment at their fingertips that every minute. I have to do all that kind of stuff on my phone and it's just too frustrating. Automation is great, but it shouldn't be forced upon people. Therefore we really struggled to get the vehicle back in the same day which was hard because it was a Saturday and early closure. Otherwise everybody was helpful. And the overall experience was okay.

Charley sutter 
Rating:
5.0

Customer did not leave a comment.

Sheila Decker 
Rating:
5.0

Thank you everything went great!

Adam Curren 
Rating:
4.0

Customer did not leave a comment.

Kenneth Greene 
Rating:
5.0

Gina was super. Welcoming, helpful, informative and got us what we needed at the ' 11th' hour!! Hard to improve excellence! Thank You!

David Wilson 
Rating:
5.0

ease of use location was excellent Ms Windsor had good CS skills

joseph m lennon 
Rating:
5.0

Customer did not leave a comment.

Jerry Syverson 
Rating:
5.0

Customer did not leave a comment.

ARIANNA JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

Amy Andrews 
Rating:
5.0

Customer did not leave a comment.

Peter Perry 
Rating:
5.0

Nothing. Nice facility, very friendly efficient staff. Brand new truck. All perfect!

Elmer Harkness 
Rating:
5.0

Customer did not leave a comment.

Tesfaye Swanson 
Rating:
5.0

Customer did not leave a comment.

Nancy Ware 
Rating:
5.0

Customer did not leave a comment.

Marvin Walker 
Rating:
5.0

Customer did not leave a comment.

Joyce Mobley 
Rating:
5.0

Customer did not leave a comment.

Peter Perry 
Rating:
5.0

My move was perfect in every way, U-Haul made it so convenient, with being so close and their employee were the best! I highly recommend their service to you on your next move.

Evelyn Zupko 
Rating:
4.0

Tire was flat when I got the van. Wasted 3 hours getting it fixed.

Jeremy Schultz 
Rating:
5.0

Customer did not leave a comment.

Paul Crifasi 
Rating:
5.0

Customer did not leave a comment.

Diane Abbott 
Rating:
4.0

Make sure that there are enough blankets for the order. Ordered 24, got 6. Also, having all items in the truck would be good too. Based on other Uhaul experiences, all of the items ordered were in the truck and ready to roll.

Philip Thompson 
Rating:
4.0

Customer did not leave a comment.

RYAN BAKER 
Rating:
5.0

The trucks AC system was horrible and that wasn’t good seeing as it’s the middle of summer

James Howard 
Rating:
5.0

Don’t reschedule me without contacting me about it first and having it be literally within 24 hours of the reservation and be over an hour away. That would be a good fucking start tbh.

Taylor Shattuck 
Rating:
5.0

The staff is always friendly!!

Sheila Moretz 
Rating:
5.0

Customer did not leave a comment.

ROBERT HEIM 
Rating:
5.0

Customer did not leave a comment.

Carson Ismel 
Rating:
5.0

Absolutely loved the lady sitting at the desk. She could not be more helpful!!! Appreciate her!

RYAN KITCHEN 
Rating:
5.0

At this location, I had a smooth transaction. My sales rep was awesome!

Darren Willis 
Rating:
5.0

Update vehicles. Cleaner vehicles. Smelled of smoke and sounded like it could break down at any moment. Air vents didn’t work unless I went under a certain speed. No Aux/USB outlets for phone charging and gps. It did the job, but overall - not the best experience with the truck

Alexandra Klus 
Rating:
5.0

Customer did not leave a comment.

Robert Skopek 
Rating:
4.0

Website for the return kept crashing, so I had to restart the process 3 times, including turn the vehicle on for the proof of gas/mileage picture. It would be great if progress could be saved between each page.

Arianna Johnston 
Rating:
5.0

Customer did not leave a comment.

Monique Scott 
Rating:
5.0

Every time I rent from this location it is a pleasant experience. Very professional, friendly and engaging staff. The vans I rent are clean and well maintained. Fast check-out without any waste of time. Outstanding service. Thank you!

ANDRZEJ MARCINIAK 
Rating:
5.0

Customer did not leave a comment.

Deborah Booze 
Rating:
5.0

Customer did not leave a comment.

William Marshall 
Rating:
5.0

Friendly vendor. Good location.

Donna Metler 
Rating:
5.0

The two women that worked with us on Saturday 1/29/22 were very kind and had aa lot of information ready for us

Theresa Mullen 
Rating:
5.0

Warmest greetings and best customer service I ever received.

Suki Blohm 
Rating:
5.0

Not a thing. Experience was excellent. The service was fast, friendly snd very professional.

Charles Poston 
Rating:
5.0

Easy and excellent rental experience!

Gary Blancke 
Rating:
5.0

Thank you so much Cassidy for the great help. Joseph Mandile

Joesph Mandile 
Rating:
5.0

Customer did not leave a comment.

Shane Naughton 
Rating:
5.0

Very friendly and professional staff!

Brian Mayberry 
Rating:
5.0

Customer did not leave a comment.

Robert Kelley 
Rating:
5.0

Customer did not leave a comment.

John Greenwell 
Rating:
3.0

Customer did not leave a comment.

David Stevens 
Rating:
4.0

Customer did not leave a comment.

Donald Gantt 
Rating:
5.0

They were kind and friendly! Would definitely use again!

Kari Pompilii 
Rating:
5.0

Happened to have 1 van on lot when I drove by and it was available.

Philip Weiner 
Rating:
5.0

Customer did not leave a comment.

Lisa Rollins 
Rating:
5.0

The 800 number for Uhaul gave us a facility 25 minutes from our storage bin which also was A drop off place. The husband went into the office to talk to Beach storage and the attendant. She was very nice and helped us with the transfer to drop the truck there. She took it upon herself to walk the husband through the questions and to submit the right information to relinquish the truck at her Uhaul property. I was very happy that the changes were made by her especially since we were renting a storage unit from her. Both persons in both situations that had nothing to do with the original pick up or take him back to were very helpful. Maybe Uhaul as a company should give these individuals some kind of incentive since they were both so very helpful.

CAROL RICHARDSON 
Rating:
5.0

Cassidy was great to work with!

Dana Bustin 
Rating:
5.0

Customer did not leave a comment.

Billy Warner 
Rating:
3.0

Customer did not leave a comment.

Kenneth Maloit 
Rating:
5.0

Truck needs work, drivers door popped open on me twice while driving due to doors being out of alignment with door strikers.

Michael Woodruff 
Rating:
5.0

Customer did not leave a comment.

Candace Smith 
Rating:
5.0

Customer did not leave a comment.

Julia Markham 
Rating:
5.0

Maintain the cleanliness of your vehicles

SHASHONA BLAKE 
Rating:
5.0

This was an easy no contact return. The facility is brand new and looks great.

Erica Woodson 
Rating:
5.0

Customer did not leave a comment.

jane biesiadecki 
Rating:
5.0

Great customer service, outgoing personality

Thomas Preslar 
Rating:
5.0

Thank you for all you did to make our day good. Your employees were wonderful, professional, and prompt.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

althenia freeman 
Rating:
5.0

Customer did not leave a comment.

Robert Jackson Jr 
Rating:
5.0

Customer did not leave a comment.

Kenneth Niemi 
Rating:
5.0

More 15 ft trucks available. Thank you

James Manuel 
Rating:
3.0

My overall UHaul experience was disappointing. I signed up for a truck and pads at one location, only to be told when I went to confirm, the truck was not available and to call to find out where to pick it up. In addition there were no pads per my contract and we had to call around to several locations that were out of our way to find pads. I am not sure I would rent from Uhaul again after this experience.

Michael Milbradt 
Rating:
5.0

Customer did not leave a comment.

Ursula Richardson 
Rating:
5.0

Customer did not leave a comment.

Francis Kozik 
No reviews have been submitted for this location.

Additional Services at this Location

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