Update vehicles. Cleaner vehicles. Smelled of smoke and sounded like it could break down at any moment. Air vents didn't work unless I went under a certain speed. No Aux/USB outlets for phone charging and gps. It did the job, but overall - not the best experience with the truckAlexandra K.
Customer Reviews for Beach Self Storage
(Distribuidor de U-Haul del vecindario)
Owings, MD 20736
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- 6/8/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert S.
Website for the return kept crashing, so I had to restart the process 3 times, including turn the vehicle on for the proof of gas/mileage picture. It would be great if progress could be saved between each page.Arianna J.
El cliente no dejó un comentario.Monique S.
Every time I rent from this location it is a pleasant experience. Very professional, friendly and engaging staff. The vans I rent are clean and well maintained. Fast check-out without any waste of time. Outstanding service. ¡Gracias!ANDRZEJ M.
El cliente no dejó un comentario.Deborah B.
El cliente no dejó un comentario.William M.
Friendly vendor. Good location.Donna M.
The two women that worked with us on Saturday 1/29/22 were very kind and had aa lot of information ready for usTheresa M.
Warmest greetings and best customer service I ever received.Suki B.
Not a thing. Experience was excellent. The service was fast, friendly snd very professional.Charles P.
Easy and excellent rental experience!Gary B.
Thank you so much Cassidy for the great help. Joseph MandileJoesph M.
El cliente no dejó un comentario.Shane N.
Very friendly and professional staff!Brian M.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Donald G.
They were kind and friendly! Would definitely use again!Kari P.
Happened to have 1 van on lot when I drove by and it was available.Philip W.
El cliente no dejó un comentario.Lisa R.
The 800 number for Uhaul gave us a facility 25 minutes from our storage bin which also was A drop off place. The husband went into the office to talk to Beach storage and the attendant. She was very nice and helped us with the transfer to drop the truck there. She took it upon herself to walk the husband through the questions and to submit the right information to relinquish the truck at her Uhaul property. I was very happy that the changes were made by her especially since we were renting a storage unit from her. Both persons in both situations that had nothing to do with the original pick up or take him back to were very helpful. Maybe Uhaul as a company should give these individuals some kind of incentive since they were both so very helpful.CAROL R.
Cassidy was great to work with!Dana B.
El cliente no dejó un comentario.Billy W.
El cliente no dejó un comentario.Kenneth M.
Truck needs work, drivers door popped open on me twice while driving due to doors being out of alignment with door strikers.Michael W.
El cliente no dejó un comentario.Candace S.
El cliente no dejó un comentario.Julia M.
Maintain the cleanliness of your vehiclesSHASHONA B.
This was an easy no contact return. The facility is brand new and looks great.Erica W.
El cliente no dejó un comentario.jane B.
Great customer service, outgoing personalityThomas P.
Thank you for all you did to make our day good. Your employees were wonderful, professional, and prompt.Joseph S.
El cliente no dejó un comentario.althenia F.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Kenneth N.
More 15 ft trucks available. Thank youJames M.
My overall UHaul experience was disappointing. I signed up for a truck and pads at one location, only to be told when I went to confirm, the truck was not available and to call to find out where to pick it up. In addition there were no pads per my contract and we had to call around to several locations that were out of our way to find pads. I am not sure I would rent from Uhaul again after this experience.Michael M.
El cliente no dejó un comentario.Ursula R.
El cliente no dejó un comentario.Francis K.
I found this to be a very unpleasant experience. I am moving into a new home. I am working on a time constraint. I only have my brother to help me. My UHAUL truck rental went over a day. I rented on a Saturday. The business was closed on Easter Sunday. I called and left a message stating that I will return the truck on Monday. The store manager Crystal returned my call in a very brute under tone stating that I return the truck by 1:55pm or she would charge me for another day, then she said I already charged you for Sunday, she proceeded to explain that their are other reservations. I agreed to return the truck before or at 1:55pm Monday. When I returned the truck she was very unpleasant in her tone. I walked in the store and Crystal the store manager told me to place the keys in the drop box. She then begin to tell me that the truck needs to be â€œunusedâ€ for 30 minutes. I find this information to be very irrelevant as a paying customer. I felt so confused and uncomfortable. I did what she said, by dropping the key in the box. I went back in the store to ask her name and if she was the store manager. She stated that she is the store manager. I said okay and walked out the store. As I am leaving to get into my car, she comes out the store in a aggressive tone asking me if there is a problem. I then explained how unpleasant I felt during the entire transaction. She proceeded to go back in forth me. I simply answered her question. Crystal never thought of me or my feelings throughout the entire transaction. This will be my last time renting from the storage unit. I pray Crystal utilize guest skills when working under pressure.Myrina M.
El cliente no dejó un comentario.Pamela W.
Representative very knowledgeable and helpful. If the need arises again I will be back.Neal V.
Renting the truck should be easier and quicker. The truck was not in great shapeJesse S.
El cliente no dejó un comentario.DAKOTA S.
El cliente no dejó un comentario.Walter G.
El cliente no dejó un comentario.Kimberlee K.
El cliente no dejó un comentario.michelle M.
El cliente no dejó un comentario.Richard C.
Nothing, absolutely excellent customer service and accommodationJENNIFER P.
They were great an Apologized for the other Locations carelessness....CHARLES S.
El cliente no dejó un comentario.JOHN B.
This was a great and very easy drop-off location.Aaron J.
El cliente no dejó un comentario.Karla M.
Don't change anything about this location. It was an excellent experience.JAMES M.
Great rental experience.Michael S.
RAN ALL AROUND 9-12-20 TO FIND OUT WERE TO PICKUP VAN .NO PHONE CALL ME EMAILED 7:30 AM MORNING OF . I DO NOT CHECK MY EMAIL EVERY 5 MINUTES .William S.
El cliente no dejó un comentario.Swanson D.
El cliente no dejó un comentario.Robert L.
Owings UHaul was excellent. The vehicle was clean and in good shape. The UHaul online reservation system was pretty poor, though. I was ready to go by 8:40am but had to wait til 9:00 am for the owner to open the shop due to the online system bugs. Then I found out that the online system had assigned me a van that didn't have a key available.Mark B.
El cliente no dejó un comentario.ALEXIA B.
Support person was unpleasant and rude (both at pickup and upon calling about bogus cleaning charge). Cleaning charge is bogus. The trailer was swept out and yet I was charged for "dirt down the side" (funny since what was moved were 300 lb wooden boxes 100% wrapped in black plastic before they were ever loaded so where exactly did that "dirt" come from) and "a dead bug". Will never use this location again.Chris M.
El cliente no dejó un comentario.LANCEJ P.
El cliente no dejó un comentario.Maria B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Jeffrey S.
This was not the location I was told to arrive that on the day I rented the truck I had to drive another 10 minutes to a different facility then what they told me. I also reserved some furniture pads when I rented the truck online and when I arrived at the location there were no furniture pads. Although the customer service representative at the location was very pleasant and helpful and she deducted the cost of the furniture pads I feel like I should've been given some other kind of relief.Teresa W.
I wished I hadn't had to drive to that location when Calvert Auto is right next door but Beach SS was great.Richard D.
There was really no room to park the truck when returning it, and was charged $25 for â€œcleaningâ€ a clean truck... disappointed in that...Marsha C.
El cliente no dejó un comentario.ANGELO C.
Everything was greatMADORA C.
No improvement needed at this time. Service was excellent! JimJames J.
The service was excellent. The staff was very helpful and explained everything to us regarding the virus.Mellissa B.
El cliente no dejó un comentario.Deborah K.
El cliente no dejó un comentario.BRIAN F.
The truck cab floor was covered in potting soil. It looked like it hadn't been cleaned out at all.Emma R.
El cliente no dejó un comentario.Derrick M.
I used the mobile pickup service which seemed like it would be seamless. A couple days before my pickup date, I was prompted to upload a front and back image of my driver's license. When I got to the pickup location, not only did I have to upload the same pictures for a second time but also had to provide additional information to confirm my identity. I really think phone calls to my mother and sister could have been done previously, and should have been avoided at my time of pickup since I got the truck at 7am.Kristina T.
Excellent customer service with and an all around great location to rent a uHaul truckJason E.
Great service, clean van, love how it is 24/7 accessible.Michael B.
The office manager, Crystal, was super helpful as she always is. We were having some issues with the mobile pickup and she helped us through it. Highly recommend this location as a pickup point!Chelsea B.
El cliente no dejó un comentario.Joel W.
El cliente no dejó un comentario.Cheryl D.
El cliente no dejó un comentario.John K.
Just want to thank Rachel for her service at beach u haul in Owings I don't know if that is her name, but thanks Great experienceAndrea G.
All the text message & email was very sketcy ! Had trouble confirming my reservation when picking up truck ! Was kinda put off by somebody calling me monday 2days after I returned on time at same location & asked me about location of truck ??? You have to do better than that !!Harold D.
Tried to do auto check in but was unable to complete on the phone. The attendant was able to complete the process in the stir.Charles Z.
El cliente no dejó un comentario.Joshua J.
El cliente no dejó un comentario.Adair D.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.Lori B.
El cliente no dejó un comentario.Michael D.
The Representative was very Pleasant and very knowledgeable: She was very Professional. And she also helped me with assistance to the next UHal.eric M.
El cliente no dejó un comentario.David W.
100% satisfied, will recommend to others and I will use this facility again.mIchelle N.
Everyone was courteous and friendly.Thomas F.
El cliente no dejó un comentario.Clinton S.
Worked perfectly. Very happy.Eric P.