Have more moving supplies (dollie's) on hand to rent.Stephen D.
Customer Reviews for Beach Self Storage
(U-Haul Neighborhood Dealer)
Owings, MD 20736
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5:30 p. m.
- Sábado9 a. m. - 3 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly stafff. Easy rental process.MARY C.
Extremely pleasant experience!Jerry S.
Very personal and helpful with all my questions and concerns..Rowena J.
El cliente no dejó un comentario.Peggy H.
El cliente no dejó un comentario.claudia T.
The only thing I didn't care for, was the message I received about entering information into a website. I didn't understand it. A lot of people are older and or don't have computer equipment at their fingertips that every minute. I have to do all that kind of stuff on my phone and it's just too frustrating. Automation is great, but it shouldn't be forced upon people. Therefore we really struggled to get the vehicle back in the same day which was hard because it was a Saturday and early closure. Otherwise everybody was helpful. And the overall experience was okay.Charley S.
El cliente no dejó un comentario.Sheila D.
Thank you everything went great!Adam C.
El cliente no dejó un comentario.Kenneth G.
Gina was super. Welcoming, helpful, informative and got us what we needed at the ' 11th' hour!! Hard to improve excellence! ¡Gracias!David W.
ease of use location was excellent Ms Windsor had good CS skillsjoseph M.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.ARIANNA J.
El cliente no dejó un comentario.Amy A.
El cliente no dejó un comentario.Peter P.
Nothing. Nice facility, very friendly efficient staff. Brand new truck. All perfect!Elmer H.
El cliente no dejó un comentario.Tesfaye S.
El cliente no dejó un comentario.Nancy W.
El cliente no dejó un comentario.Marvin W.
El cliente no dejó un comentario.Joyce M.
El cliente no dejó un comentario.Peter P.
My move was perfect in every way, U-Haul made it so convenient, with being so close and their employee were the best! I highly recommend their service to you on your next move.Evelyn Z.
Tire was flat when I got the van. Wasted 3 hours getting it fixed.Jeremy S.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.Diane A.
Make sure that there are enough blankets for the order. Ordered 24, got 6. Also, having all items in the truck would be good too. Based on other Uhaul experiences, all of the items ordered were in the truck and ready to roll.Philip T.
El cliente no dejó un comentario.RYAN B.
The trucks AC system was horrible and that wasn't good seeing as it's the middle of summerJames H.
Don't reschedule me without contacting me about it first and having it be literally within 24 hours of the reservation and be over an hour away. That would be a good fucking start tbh.Taylor S.
The staff is always friendly!!Sheila M.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.Carson I.
Absolutely loved the lady sitting at the desk. She could not be more helpful!!! Appreciate her!RYAN K.
At this location, I had a smooth transaction. My sales rep was awesome!Darren W.
Update vehicles. Cleaner vehicles. Smelled of smoke and sounded like it could break down at any moment. Air vents didn't work unless I went under a certain speed. No Aux/USB outlets for phone charging and gps. It did the job, but overall - not the best experience with the truckAlexandra K.
El cliente no dejó un comentario.Robert S.
Website for the return kept crashing, so I had to restart the process 3 times, including turn the vehicle on for the proof of gas/mileage picture. It would be great if progress could be saved between each page.Arianna J.
El cliente no dejó un comentario.Monique S.
Every time I rent from this location it is a pleasant experience. Very professional, friendly and engaging staff. The vans I rent are clean and well maintained. Fast check-out without any waste of time. Outstanding service. ¡Gracias!ANDRZEJ M.
El cliente no dejó un comentario.Deborah B.
El cliente no dejó un comentario.William M.
Friendly vendor. Good location.Donna M.
The two women that worked with us on Saturday 1/29/22 were very kind and had aa lot of information ready for usTheresa M.
Warmest greetings and best customer service I ever received.Suki B.
Not a thing. Experience was excellent. The service was fast, friendly snd very professional.Charles P.
Easy and excellent rental experience!Gary B.
Thank you so much Cassidy for the great help. Joseph MandileJoesph M.
El cliente no dejó un comentario.Shane N.
Very friendly and professional staff!Brian M.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Donald G.
They were kind and friendly! Would definitely use again!Kari P.
Happened to have 1 van on lot when I drove by and it was available.Philip W.
El cliente no dejó un comentario.Lisa R.
The 800 number for Uhaul gave us a facility 25 minutes from our storage bin which also was A drop off place. The husband went into the office to talk to Beach storage and the attendant. She was very nice and helped us with the transfer to drop the truck there. She took it upon herself to walk the husband through the questions and to submit the right information to relinquish the truck at her Uhaul property. I was very happy that the changes were made by her especially since we were renting a storage unit from her. Both persons in both situations that had nothing to do with the original pick up or take him back to were very helpful. Maybe Uhaul as a company should give these individuals some kind of incentive since they were both so very helpful.CAROL R.
Cassidy was great to work with!Dana B.
El cliente no dejó un comentario.Billy W.
El cliente no dejó un comentario.Kenneth M.
Truck needs work, drivers door popped open on me twice while driving due to doors being out of alignment with door strikers.Michael W.
El cliente no dejó un comentario.Candace S.
El cliente no dejó un comentario.Julia M.
Maintain the cleanliness of your vehiclesSHASHONA B.
This was an easy no contact return. The facility is brand new and looks great.Erica W.
El cliente no dejó un comentario.jane B.
Great customer service, outgoing personalityThomas P.
Thank you for all you did to make our day good. Your employees were wonderful, professional, and prompt.Joseph S.
El cliente no dejó un comentario.althenia F.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Kenneth N.
More 15 ft trucks available. Thank youJames M.
My overall UHaul experience was disappointing. I signed up for a truck and pads at one location, only to be told when I went to confirm, the truck was not available and to call to find out where to pick it up. In addition there were no pads per my contract and we had to call around to several locations that were out of our way to find pads. I am not sure I would rent from Uhaul again after this experience.Michael M.
El cliente no dejó un comentario.Ursula R.
El cliente no dejó un comentario.Francis K.
I found this to be a very unpleasant experience. I am moving into a new home. I am working on a time constraint. I only have my brother to help me. My UHAUL truck rental went over a day. I rented on a Saturday. The business was closed on Easter Sunday. I called and left a message stating that I will return the truck on Monday. The store manager Crystal returned my call in a very brute under tone stating that I return the truck by 1:55pm or she would charge me for another day, then she said I already charged you for Sunday, she proceeded to explain that their are other reservations. I agreed to return the truck before or at 1:55pm Monday. When I returned the truck she was very unpleasant in her tone. I walked in the store and Crystal the store manager told me to place the keys in the drop box. She then begin to tell me that the truck needs to be â€œunusedâ€ for 30 minutes. I find this information to be very irrelevant as a paying customer. I felt so confused and uncomfortable. I did what she said, by dropping the key in the box. I went back in the store to ask her name and if she was the store manager. She stated that she is the store manager. I said okay and walked out the store. As I am leaving to get into my car, she comes out the store in a aggressive tone asking me if there is a problem. I then explained how unpleasant I felt during the entire transaction. She proceeded to go back in forth me. I simply answered her question. Crystal never thought of me or my feelings throughout the entire transaction. This will be my last time renting from the storage unit. I pray Crystal utilize guest skills when working under pressure.Myrina M.
El cliente no dejó un comentario.Pamela W.
Representative very knowledgeable and helpful. If the need arises again I will be back.Neal V.
Renting the truck should be easier and quicker. The truck was not in great shapeJesse S.
El cliente no dejó un comentario.DAKOTA S.
El cliente no dejó un comentario.Walter G.
El cliente no dejó un comentario.Kimberlee K.
El cliente no dejó un comentario.michelle M.
El cliente no dejó un comentario.Richard C.
Nothing, absolutely excellent customer service and accommodationJENNIFER P.
They were great an Apologized for the other Locations carelessness....CHARLES S.
El cliente no dejó un comentario.JOHN B.
This was a great and very easy drop-off location.Aaron J.
El cliente no dejó un comentario.Karla M.
Don't change anything about this location. It was an excellent experience.JAMES M.
Great rental experience.Michael S.
RAN ALL AROUND 9-12-20 TO FIND OUT WERE TO PICKUP VAN .NO PHONE CALL ME EMAILED 7:30 AM MORNING OF . I DO NOT CHECK MY EMAIL EVERY 5 MINUTES .William S.
El cliente no dejó un comentario.Swanson D.
El cliente no dejó un comentario.Robert L.
Owings UHaul was excellent. The vehicle was clean and in good shape. The UHaul online reservation system was pretty poor, though. I was ready to go by 8:40am but had to wait til 9:00 am for the owner to open the shop due to the online system bugs. Then I found out that the online system had assigned me a van that didn't have a key available.Mark B.
El cliente no dejó un comentario.ALEXIA B.
Support person was unpleasant and rude (both at pickup and upon calling about bogus cleaning charge). Cleaning charge is bogus. The trailer was swept out and yet I was charged for "dirt down the side" (funny since what was moved were 300 lb wooden boxes 100% wrapped in black plastic before they were ever loaded so where exactly did that "dirt" come from) and "a dead bug". Will never use this location again.Chris M.
El cliente no dejó un comentario.LANCEJ P.
El cliente no dejó un comentario.Maria B.
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