Customer Reviews for BDK Floors
(U-Haul Neighborhood Dealer)

1,062 comentarios

2435 Mountain Rd   Pasadena, MD 21122

(410) 437-0766

Horario

  • Lunes
    9:15 a. m. - 5:30 p. m.
  • Martes
    9:15 a. m. - 5 p. m.
  • Miércoles
    9:15 a. m. - 5:30 p. m.
  • Jueves
    9:15 a. m. - 5 p. m.
  • Viernes
    9:15 a. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 4:30 p. m.
  • Domingo
    11 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 437-0766

2435 Mountain Rd
Pasadena, MD 21122

Servicios en esta ubicación:

Horario

  • Lunes
    9:15 a. m. - 5:30 p. m.
  • Martes
    9:15 a. m. - 5 p. m.
  • Miércoles
    9:15 a. m. - 5:30 p. m.
  • Jueves
    9:15 a. m. - 5 p. m.
  • Viernes
    9:15 a. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 4:30 p. m.
  • Domingo
    11 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Servicio amable

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Professional and friendly service representative made the experience a pleasure.

Michael S. 
Clasificación:
5.0

Friendly service, clean truck.

Tony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
5.0

The lady was super helpful!!! And was very sweet. I did tell her that when we picked it up It was Super dirty. She said for us to do a review on it. We returned it clean!

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

aileen K. 
Clasificación:
5.0

Always a esay fast experience with friendly employees!

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nylene L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco P. 
Clasificación:
4.0

Very nice young lady.

Bob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer F. 
Clasificación:
5.0

Operator came outside to greet me when I arrived. After moving the trailer into position, the operator helped take the trailer off the hitch. Operator was professional and informative about how I could receive my receipt for the trailer return. Return was quick and easy.

Earl F. 
Clasificación:
5.0

Smooth rental and return

Samantha C. 
Clasificación:
5.0

Excellent location, customer service and prompt help when needed. Gracias.

Charles H. 
Clasificación:
3.0

The individual was an hour late to open the business. When they did finally open, I showed them where parked the trailer. I was then asked if i could unhook the trailer since they had no idea how.

Florencio V. 
Clasificación:
5.0

Some way to lift the trailer onto the hitch. It is very heavy and should have a means to lift without injuring anyone.

Charles W. 
Clasificación:
3.0

I had no idea this was a uhaul location upon arrival, it's pretty well hidden from the road and it took a few tries to find the entrance. The staff was remarkably friendly and helpful though.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKE L. 
Clasificación:
2.0

I made my original reservation at the Annapolis location, near the mall, because it is close to my work and I could leave my car there. My reservation location was moved by U-Haul and I was not notified. Not an email. Not a phone call. When I arrived at the Annapolis site and was told I had to go somewhere else, well, you can imagine my frustration. It was significant additional stress that I did not need on my moving day. However ... once I arrived at BDK Flooring the woman that assisted my was courteous and very professional. She listened to my issue, apologized for the lack of communication, and then explained how she will deal with fixing things for the future. Again, I feel this was great customer service on her part, given the situation. I gave the poor marks above so it would be noted there was a big problem with my reservation. My Below Average mark for the location is really a measure of my frustration with the reservation mixup. Equally, I want to commend the person at BDK flooring for the excellent way she delt with my situation. I apologize for not recalling her name. I'm not sure if this notification usually happens at the national or local level but given the importance of where to pickup your reservation I think this should be done with a phone call AND a confirmation email after the call.

Carl Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
3.0

Roughest ride I ever had, believe there's a CO leak in the cab... could be dangerous.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

todd H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jasmine W. 
Clasificación:
4.0

It was easy to rent the trailer here!

don G. 
Clasificación:
2.0

Improve the attitude of the employees

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann F. 
Clasificación:
5.0

The location itself and the person working it were fine. However, I do think it's ridiculous that the day before I was told that the only 26' U-Haul available would be nearly three hours away from me. I had to rearrange everything and end up with a smaller U-haul closer to me, and of course because it was smaller I couldn't fit everything.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
3.0

The original drop off location chosen from the list and on the contract indicated that they do not accept trailers once I arrived, and could not tell me what to do with the trailer. I made a random call to BDK and they were very helpful. The system should not allow you to pick a drop off location that does not accept the type equipment. Wasted a lot of my time.

Samuel C. 
Clasificación:
5.0

Consider moving the smaller cargo vans into the back corner parking space to make the larger 15'+ vans easier to access while parked closer to the service road.

John K. 
Clasificación:
5.0

Great customer service.

FRANCO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irving H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
1.0

Maybe it's Uhaul in general, but you need to work on the rails you have in the truck bed used to secure your freight. I feel the straps sold in a Uhaul store totally mislead the customer. I had to spend 15 minutes on each item that was loaded heavy to tie down. It's awkward at best to secure your items with your wood slates that have no way even to secure a Bungie cord. NO ROOM behind the boards. Come on! More so about the 2435 Mountain Rd, Pasadena, MD 21122 location. The person that sold the rental was nice but made an error. However, the person that received it back on Sunday was rude and short. I asked for a refund for the pads since I didn't use them, and she sharply said NO!

Mark M. 
Clasificación:
5.0

Samantha did a fantastic job!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Dirty interior ,

beth H. 
Clasificación:
5.0

Send a confirmation for an after hours return. Otherwise everything was great. Pick up was easy. Return a little more difficult. Everyone I spoke with was very nice.

ed H. 
Clasificación:
5.0

Samantha was patient, caring, and very nice at BDK Floors. Overall the UHAUL Experience with booking online for a Bowie, MD Location, didn't have my truck on a guaranteed reservation, was sent to Glen Burnie and promised I will have a truck, none either. Finally was sent to Pasadena, MD to BDK Floors. I am baffled at the lack of care at the 800 Customer Service for UHAUL. I asked for a one way rental and was forced to do round trip that added 90 miles to my rental and additional $130 in fees. Samantha and BDK Floors was great. However, I WILL NEVER RENT FROM UHAUL AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SHAVON S. 
Clasificación:
5.0

Your online service is horrible

Colleen B. 
Clasificación:
5.0

In the van I rented, the change oil message came on and stayed on.

KIMBERLY W. 
Clasificación:
5.0

Customer service was great!

Tiffany C. 
Clasificación:
5.0

To improve U-Haul for the next customer, clone this rental location in small towns all across America! Samantha was pleasant, polite, and proficient. She explained the process, operation of the equipment, benefits of use of the insurance, what to do in case I have an emergency or a problem with the equipment, and when and where it needed to be returned. I've had some decent experiences before with U-Haul, but this one might have just earned my best yet! Thank you Samantha. And thank you U-Haul.

Sean M. 
Clasificación:
5.0

The ladies at BDK were without a doubt the nicest most helpful customer service people I have ever encountered at UHaul or nearly any other retail service business. I wish they were cloneable and could show up wherever I was doing business.

frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
4.0

N/C

Robert F. 
Clasificación:
5.0

Quick and very easy. Thank you!

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Picture of rental.should be always available for review, reserve times and open times did not match for picking up item

Greg K. 
Clasificación:
4.0

The process on renting a uhaul should be sent to the customer immediately upon reservation. Instead I spent the first 30 minutes of my reservation time filling in a bunch of documents. I give the overall uhual experience a 4/10.

John B. 
Clasificación:
5.0

Very easy to work with and accommodating to changes.

Robert M. 
Clasificación:
5.0

Nothing Samantha did a great job, very professional and friendly

michele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

Found garbage in the storage bin in the front of the van. Had to vacuum it out because the agent didn't notice it and I had already accepted the van.

HARLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK D. 
Clasificación:
5.0

Like every experience I have had. The staff was great, thoughtful and helpful.

DENNIS S. 
Clasificación:
3.0

the pads and cart were not placed in our van. We were so stressed by the appalling check out procedure on the app with the server constantly dropping that we didn't check so didn't have those items at our destination.

Katharine Y. 
Clasificación:
5.0

It was awesome! It's a pleasure working with the folks at BDK Floors and will continue to do so as we complete our move.

LINDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Sam in the office was great very accommodating and eager to help in my move.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john R. 
Clasificación:
5.0

The owner could not have been nicer! I will rent from him again!

JUDITH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON K. 
Clasificación:
5.0

Spot on! !!!!! Excellent friendly service, excellent condition of equipment, Would highly recommend this location for u-haul rentals

Micheal S. 
Clasificación:
3.0

I received the truck with less then .25 tank of gas. Then was given $8 to fill it up on my own time. Trucks should never be dispatched with less the .5 tank of gas.

MICHAEL M. 
Clasificación:
5.0

Truck made a horrible slapping noise over 45 MPH, even when unloaded. It sounded like a loose strap slapping in the wind. I checked outside of the truck, and was unable to find the source of the noise.

Andrew T. 
Clasificación:
5.0

Samantha was super excellent customer service.

JOEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rendia B. 
Clasificación:
5.0

Process was easy and simple and the coordinator Samantha who worked with me at the facility was excellent.

Lisa B. 
Clasificación:
5.0

fantastic customer service

ANTHONY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
4.0

Quick efficient service.

TODD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS LEE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

Everything is good

J B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINM S. 
Clasificación:
5.0

This location was amazing, and the employees were very welcoming and personable. I even brought my wife in to meet them when she came to pick me up after I dropped off the truck!

Aaron A. 
Clasificación:
5.0

Great staff, great location, I will keep coming back because of the ease and friendly service.

CHARLES H. 
Clasificación:
5.0

Great services

UTIETIANG U. 
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