Equipment was in good condition and ready to go.
John Little
Customer Reviews for BDK Floors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We always use this dealership for our u. Haul rentals, they are top-notch. Easy friendly highly recommended
Kim WardEverything went smooth with the car trailer , both ladies I spoke with at uhaul were friendly and informative. Thx
tom millerThe young lady was very helpful. I picked the trailer up after a snow fall. She shoved the trailer out & cleared the snow off the trailer.
William RayAlways has good parking
MIKE LEARYGreat customer service.
Andys Gutierrez-LujanAlways do the good work
Teresita FConvenient location in Pasadena. Friendly and helpful staff. Thank you!
Mary DavisParking of the trailer was very limited and difficult to maneuver the trailer into a spot for drop off. When I asked if they had a dolly to move the trailer once it was off the truck for easy movement I was told they didn't have one because it was stolen. Having a dolly would have made the return much easier given the limited space.
Christopher BaierThe woman there was super friendly and professional. I would highly recommend them.
Cassandra GrayHad no idea this place was a U-Haul location. Quick pick up and return service at a decent price.
james germanardThey're professional and friendly. Always have a good experience and the service is excellent. Thank you!!!!!
william smithNothing. Everything was very fast and efficient!
Bryant CentofantiThe representative with BDK was extremely helpful and friendly. Highly recommend!
Thomas ThoitsThe self pickup process was very long. It took 30 minutes just to get verified and will weren’t given any extra time to account for that.
Jennifer CraigTook an hour to verify my identity. Why can’t I upload my passport? I don’t carry my passport around with me to take a picture of on a whim. And calling an alternate contact? I gave 4 contacts but no one was able to pick up on the first call because it was the middle of a work day and the agent refused to try calling a second time and just kept canceling my reservations. IT TOOK ME ONE HOUR IN THE PARKING LOT TO GET THIS VAN. I was crying from stress. Almost canceled the whole thing. I lost an hour of moving time and was rushing and hustling to finish in time. This was the most awful experience. There needs to be a better way to verify identity. Like why can’t we just upload our passports??? No US citizen carries around their passport at the ready.
Erin MccloskeyThe representative, Samantha, was FABULOUS! She explained everything and I had ALOT of questions. The U-Haul was very clean,and easy to drive (9" van). Samantha was patient, professional and very kind. DEFINITELY would go back to BDK Floors to Samantha if I ever need another U-Haul or Flooring. <3
Mona HatfieldNo suggestions. We were very pleased with our experience, start to finish
Michele ShaferTight parking spaces
Gregory SnyderThis location is great. The attendant was great and assisted good. Overall, I will give her an excellent.
Adekunle FadeleN/a
SANDRA MCGHEELower the prices lol.
Patricia FenwickNo need for any improvement outstanding service thank you so much
Jeff TarrThe U haul representatives was very nice, professional.and provided excellent customer services. I would definitely use them again.
Mary VelozNo help from grumpy person. App did not work. Would not help me. No paper-way. Did not have equipment requested Pad lock not working. Gas not 1/2 full.Said they would be open till 6. Closed early. App did not work for return .
Kevin DowlingNever received receipt, don't know how much was charged.
Nolan NorthQuick, knowledgeable and easy process
Alexander RowlandSamantha Conover was very friendly and explained everything about the rental. She is an asset to keep as customer service is hard to find now! The process was great and I will be a repeat customer!
suzanne edwardsPeggy was very nice and explained everything before I left with the vehicle.
Judy NordstromThe rental was $19.99 but my mileage cost was rediculous at $65+ this is too much
Michael BryantThe website for pictures is confusing and you should allow people to input pictures on top of those there. I wasn’t clear, but I was supposed to deny the current pictures and upload my own. The current pic was accurate, but I wanted to add more and it wouldn’t allow me.
william shortCustomer Service was very professional and very helpful
Larry Eugene Jr.Very easy. Great location !
John HolaglandThe front desk person Samantha was very knowledgeable and helpful. Will definitely use this uhaul location again.
Gina LemasterExcellent customer service and very helpful. Thank you
william smithExcellent customer service at this location. Very flexible working with you.
Charles DanielThe lock box was jammed by the key chain. I couldn't get the key out. I had to use a screw driver to dig the key out of the small box
WENDY CAVANAUGHGreat service
Robert HillThe representative was very friendly and efficient. I was checked in and out with the trailer in no time. I would definitely recommend and will be using them in the future.
Eric EliseoService at the Mountain Road location is always great!
Shalita SmithExcellent. Had all the supplies, came with a dolly and a blanket if I needed (for a few).
Nicole CareySamantha was so kind, knowledgeable and helpful. These qualities are much appreciated during a very stressful time. I would highly recommend this pickup location to others.
Brianne CarrThe entire process was quick and easy. everything went very smoothly. Great experience.
Scott HarrisTodo bien
JOSE GUZMANEverything was great. No suggestions.
Kevin CrockerAttendant was grumpy
Anastasia ElizabethThe vehicle are always clean and ready for pickup. Returning the vehicle is always easy. The employees are always very helpful and friendly.
Deborah OltmanThe lady that helped me get set up was very friendly to myself as well as to my friend waiting for me.
Brandon EptingVery informative, friendly and professional.
Barry McDonaldFriendly service
James StarcherProfessional and friendly service representative made the experience a pleasure.
Michael Spurgeon