Customer Reviews for BDK Floors
(U-Haul Neighborhood Dealer)

1,159 reviews

2435 Mountain Rd   Pasadena, MD 21122

(410) 437-0766

Office Hours

  • Mon: 9:15 am–5:30 pm
  • Tue: 9:15 am–5 pm
  • Wed: 9:15 am–5:30 pm
  • Thur: 9:15 am–5 pm
  • Fri: 9:15 am–5:30 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(410) 437-0766

2435 Mountain Rd
Pasadena, MD 21122

Services at this Location:

Office Hours

  • Mon: 9:15 am–5:30 pm
  • Tue: 9:15 am–5 pm
  • Wed: 9:15 am–5:30 pm
  • Thur: 9:15 am–5 pm
  • Fri: 9:15 am–5:30 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Equipment was in good condition and ready to go.

John Little 
Rating:
5.0

We always use this dealership for our u. Haul rentals, they are top-notch. Easy friendly highly recommended

Kim Ward 
Rating:
5.0

Customer did not leave a comment.

William Woolford 
Rating:
5.0

Customer did not leave a comment.

Rob Gurley 
Rating:
5.0

Everything went smooth with the car trailer , both ladies I spoke with at uhaul were friendly and informative. Thx

tom miller 
Rating:
5.0

Customer did not leave a comment.

william shugars 
Rating:
5.0

Customer did not leave a comment.

Raymond Mull 
Rating:
5.0

Customer did not leave a comment.

James Konczos 
Rating:
5.0

Customer did not leave a comment.

Michael Jansen 
Rating:
5.0

The young lady was very helpful. I picked the trailer up after a snow fall. She shoved the trailer out & cleared the snow off the trailer.

William Ray 
Rating:
5.0

Always has good parking

MIKE LEARY 
Rating:
5.0

Great customer service.

Andys Gutierrez-Lujan 
Rating:
5.0

Always do the good work

Teresita F 
Rating:
5.0

Customer did not leave a comment.

Kimberly Wedemeyer 
Rating:
5.0

Customer did not leave a comment.

Joseph Sepe 
Rating:
5.0

Customer did not leave a comment.

Shawn Ashworth 
Rating:
5.0

Convenient location in Pasadena. Friendly and helpful staff. Thank you!

Mary Davis 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CIMINI 
Rating:
2.0

Parking of the trailer was very limited and difficult to maneuver the trailer into a spot for drop off. When I asked if they had a dolly to move the trailer once it was off the truck for easy movement I was told they didn't have one because it was stolen. Having a dolly would have made the return much easier given the limited space.

Christopher Baier 
Rating:
5.0

The woman there was super friendly and professional. I would highly recommend them.

Cassandra Gray 
Rating:
5.0

Customer did not leave a comment.

James Douglas 
Rating:
5.0

Had no idea this place was a U-Haul location. Quick pick up and return service at a decent price.

james germanard 
Rating:
5.0

They're professional and friendly. Always have a good experience and the service is excellent. Thank you!!!!!

william smith 
Rating:
5.0

Customer did not leave a comment.

Jessica Srebroski 
Rating:
4.0

Customer did not leave a comment.

Macthe Ball 
Rating:
5.0

Customer did not leave a comment.

Jeannette Merkel 
Rating:
5.0

Nothing. Everything was very fast and efficient!

Bryant Centofanti 
Rating:
5.0

The representative with BDK was extremely helpful and friendly. Highly recommend!

Thomas Thoits 
Rating:
3.0

The self pickup process was very long. It took 30 minutes just to get verified and will weren’t given any extra time to account for that.

Jennifer Craig 
Rating:
3.0

Took an hour to verify my identity. Why can’t I upload my passport? I don’t carry my passport around with me to take a picture of on a whim. And calling an alternate contact? I gave 4 contacts but no one was able to pick up on the first call because it was the middle of a work day and the agent refused to try calling a second time and just kept canceling my reservations. IT TOOK ME ONE HOUR IN THE PARKING LOT TO GET THIS VAN. I was crying from stress. Almost canceled the whole thing. I lost an hour of moving time and was rushing and hustling to finish in time. This was the most awful experience. There needs to be a better way to verify identity. Like why can’t we just upload our passports??? No US citizen carries around their passport at the ready.

Erin Mccloskey 
Rating:
5.0

The representative, Samantha, was FABULOUS! She explained everything and I had ALOT of questions. The U-Haul was very clean,and easy to drive (9" van). Samantha was patient, professional and very kind. DEFINITELY would go back to BDK Floors to Samantha if I ever need another U-Haul or Flooring. <3

Mona Hatfield 
Rating:
5.0

No suggestions. We were very pleased with our experience, start to finish

Michele Shafer 
Rating:
3.0

Tight parking spaces

Gregory Snyder 
Rating:
5.0

Customer did not leave a comment.

yvonne dedrickson 
Rating:
5.0

Customer did not leave a comment.

Dawn Keyton 
Rating:
5.0

This location is great. The attendant was great and assisted good. Overall, I will give her an excellent.

Adekunle Fadele 
Rating:
5.0

Customer did not leave a comment.

Jeffery Kehrer 
Rating:
5.0

N/a

SANDRA MCGHEE 
Rating:
5.0

Lower the prices lol.

Patricia Fenwick 
Rating:
1.0

Customer did not leave a comment.

Kyler Pauley 
Rating:
5.0

Customer did not leave a comment.

Kristen Kahler 
Rating:
5.0

No need for any improvement outstanding service thank you so much

Jeff Tarr 
Rating:
5.0

The U haul representatives was very nice, professional.and provided excellent customer services. I would definitely use them again.

Mary Veloz 
Rating:
1.0

No help from grumpy person. App did not work. Would not help me. No paper-way. Did not have equipment requested Pad lock not working. Gas not 1/2 full.Said they would be open till 6. Closed early. App did not work for return .

Kevin Dowling 
Rating:
3.0

Never received receipt, don't know how much was charged.

Nolan North 
Rating:
5.0

Quick, knowledgeable and easy process

Alexander Rowland 
Rating:
5.0

Samantha Conover was very friendly and explained everything about the rental. She is an asset to keep as customer service is hard to find now! The process was great and I will be a repeat customer!

suzanne edwards 
Rating:
5.0

Peggy was very nice and explained everything before I left with the vehicle.

Judy Nordstrom 
Rating:
4.0

Customer did not leave a comment.

Victor Ramage 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Zieger 
Rating:
4.0

The rental was $19.99 but my mileage cost was rediculous at $65+ this is too much

Michael Bryant 
Rating:
3.0

Customer did not leave a comment.

Jerry Owens 
Rating:
3.0

The website for pictures is confusing and you should allow people to input pictures on top of those there. I wasn’t clear, but I was supposed to deny the current pictures and upload my own. The current pic was accurate, but I wanted to add more and it wouldn’t allow me.

william short 
Rating:
5.0

Customer Service was very professional and very helpful

Larry Eugene Jr. 
Rating:
4.0

Customer did not leave a comment.

jewell Madera 
Rating:
5.0

Very easy. Great location !

John Holagland 
Rating:
5.0

The front desk person Samantha was very knowledgeable and helpful. Will definitely use this uhaul location again.

Gina Lemaster 
Rating:
5.0

Excellent customer service and very helpful. Thank you

william smith 
Rating:
4.0

Customer did not leave a comment.

Robert Roemer 
Rating:
5.0

Excellent customer service at this location. Very flexible working with you.

Charles Daniel 
Rating:
5.0

Customer did not leave a comment.

Alfredo Reyes 
Rating:
5.0

The lock box was jammed by the key chain. I couldn't get the key out. I had to use a screw driver to dig the key out of the small box

WENDY CAVANAUGH 
Rating:
5.0

Customer did not leave a comment.

Alexei Sharov 
Rating:
5.0

Great service

Robert Hill 
Rating:
5.0

Customer did not leave a comment.

DENNIS SHANNON 
Rating:
5.0

Customer did not leave a comment.

Rhea Palczynski 
Rating:
4.0

Customer did not leave a comment.

Bob Boardman 
Rating:
5.0

Customer did not leave a comment.

MARK STIEGMAN 
Rating:
5.0

Customer did not leave a comment.

michael love 
Rating:
3.0

Customer did not leave a comment.

Michael Osei 
Rating:
5.0

Customer did not leave a comment.

Layak Chaudhary 
Rating:
5.0

Customer did not leave a comment.

Carl Stahle 
Rating:
5.0

The representative was very friendly and efficient. I was checked in and out with the trailer in no time. I would definitely recommend and will be using them in the future.

Eric Eliseo 
Rating:
5.0

Customer did not leave a comment.

John Dawson 
Rating:
5.0

Service at the Mountain Road location is always great!

Shalita Smith 
Rating:
5.0

Customer did not leave a comment.

KURT ZIEGLER 
Rating:
5.0

Excellent. Had all the supplies, came with a dolly and a blanket if I needed (for a few).

Nicole Carey 
Rating:
5.0

Samantha was so kind, knowledgeable and helpful. These qualities are much appreciated during a very stressful time. I would highly recommend this pickup location to others.

Brianne Carr 
Rating:
5.0

Customer did not leave a comment.

Paul Ferguson 
Rating:
5.0

The entire process was quick and easy. everything went very smoothly. Great experience.

Scott Harris 
Rating:
5.0

Todo bien

JOSE GUZMAN 
Rating:
4.0

Everything was great. No suggestions.

Kevin Crocker 
Rating:
3.0

Attendant was grumpy

Anastasia Elizabeth 
Rating:
5.0

Customer did not leave a comment.

Philip Herr 
Rating:
5.0

Customer did not leave a comment.

Robert Rinker 
Rating:
5.0

Customer did not leave a comment.

Philip Herr 
Rating:
5.0

The vehicle are always clean and ready for pickup. Returning the vehicle is always easy. The employees are always very helpful and friendly.

Deborah Oltman 
Rating:
5.0

Customer did not leave a comment.

RAY ROBINSON 
Rating:
4.0

Customer did not leave a comment.

Eric Lorenz 
Rating:
5.0

The lady that helped me get set up was very friendly to myself as well as to my friend waiting for me.

Brandon Epting 
Rating:
5.0

Customer did not leave a comment.

Anthony Doe 
Rating:
5.0

Customer did not leave a comment.

Stacey Wolfe 
Rating:
5.0

Customer did not leave a comment.

Lenore SWARTZWELDER 
Rating:
4.0

Customer did not leave a comment.

sakinah muhammad 
Rating:
5.0

Customer did not leave a comment.

Susan Imbach 
Rating:
5.0

Customer did not leave a comment.

Arthur Schnaubelt 
Rating:
5.0

Very informative, friendly and professional.

Barry McDonald 
Rating:
5.0

Friendly service

James Starcher 
Rating:
5.0

Customer did not leave a comment.

Mark Sigmon 
Rating:
5.0

Professional and friendly service representative made the experience a pleasure.

Michael Spurgeon 
No reviews have been submitted for this location.

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