Consider moving the smaller cargo vans into the back corner parking space to make the larger 15'+ vans easier to access while parked closer to the service road.
John K.
Customer Reviews for BDK Floors
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great customer service.
FRANCO N.Maybe it's Uhaul in general, but you need to work on the rails you have in the truck bed used to secure your freight. I feel the straps sold in a Uhaul store totally mislead the customer. I had to spend 15 minutes on each item that was loaded heavy to tie down. It's awkward at best to secure your items with your wood slates that have no way even to secure a Bungie cord. NO ROOM behind the boards. Come on! More so about the 2435 Mountain Rd, Pasadena, MD 21122 location. The person that sold the rental was nice but made an error. However, the person that received it back on Sunday was rude and short. I asked for a refund for the pads since I didn't use them, and she sharply said NO!
Mark M.Samantha did a fantastic job!
Michael B.Dirty interior ,
beth H.Send a confirmation for an after hours return. Otherwise everything was great. Pick up was easy. Return a little more difficult. Everyone I spoke with was very nice.
ed H.Samantha was patient, caring, and very nice at BDK Floors. Overall the UHAUL Experience with booking online for a Bowie, MD Location, didn't have my truck on a guaranteed reservation, was sent to Glen Burnie and promised I will have a truck, none either. Finally was sent to Pasadena, MD to BDK Floors. I am baffled at the lack of care at the 800 Customer Service for UHAUL. I asked for a one way rental and was forced to do round trip that added 90 miles to my rental and additional $130 in fees. Samantha and BDK Floors was great. However, I WILL NEVER RENT FROM UHAUL AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SHAVON S.Your online service is horrible
Colleen B.In the van I rented, the change oil message came on and stayed on.
KIMBERLY W.Customer service was great!
Tiffany C.To improve U-Haul for the next customer, clone this rental location in small towns all across America! Samantha was pleasant, polite, and proficient. She explained the process, operation of the equipment, benefits of use of the insurance, what to do in case I have an emergency or a problem with the equipment, and when and where it needed to be returned. I've had some decent experiences before with U-Haul, but this one might have just earned my best yet! Thank you Samantha. And thank you U-Haul.
Sean M.The ladies at BDK were without a doubt the nicest most helpful customer service people I have ever encountered at UHaul or nearly any other retail service business. I wish they were cloneable and could show up wherever I was doing business.
frank S.N/C
Robert F.Quick and very easy. Thank you!
George K.Picture of rental.should be always available for review, reserve times and open times did not match for picking up item
Greg K.The process on renting a uhaul should be sent to the customer immediately upon reservation. Instead I spent the first 30 minutes of my reservation time filling in a bunch of documents. I give the overall uhual experience a 4/10.
John B.Very easy to work with and accommodating to changes.
Robert M.Nothing Samantha did a great job, very professional and friendly
michele S.Found garbage in the storage bin in the front of the van. Had to vacuum it out because the agent didn't notice it and I had already accepted the van.
HARLEY L.Like every experience I have had. The staff was great, thoughtful and helpful.
DENNIS S.the pads and cart were not placed in our van. We were so stressed by the appalling check out procedure on the app with the server constantly dropping that we didn't check so didn't have those items at our destination.
Katharine Y.It was awesome! It's a pleasure working with the folks at BDK Floors and will continue to do so as we complete our move.
LINDA M.Sam in the office was great very accommodating and eager to help in my move.
DENNIS S.The owner could not have been nicer! I will rent from him again!
JUDITH V.Spot on! !!!!! Excellent friendly service, excellent condition of equipment, Would highly recommend this location for u-haul rentals
Micheal S.I received the truck with less then .25 tank of gas. Then was given $8 to fill it up on my own time. Trucks should never be dispatched with less the .5 tank of gas.
MICHAEL M.Truck made a horrible slapping noise over 45 MPH, even when unloaded. It sounded like a loose strap slapping in the wind. I checked outside of the truck, and was unable to find the source of the noise.
Andrew T.Samantha was super excellent customer service.
JOEL K.Process was easy and simple and the coordinator Samantha who worked with me at the facility was excellent.
Lisa B.fantastic customer service
ANTHONY M.Quick efficient service.
TODD H.Everything is good
J B.This location was amazing, and the employees were very welcoming and personable. I even brought my wife in to meet them when she came to pick me up after I dropped off the truck!
Aaron A.Great staff, great location, I will keep coming back because of the ease and friendly service.
CHARLES H.Great services
UTIETIANG U.Bad truck. Bent tie rod
EMERT M.EASY RESERVATIONS / EASY PICK UP / EASY DROPOFF
JOHN M.Ninguno
JHUNE U.why does the saME TIRE GO FLAT
Brian S.The sales person was very helpful, patient, and kind. Gracias.
Shaine H.Samantha and Peggy were very kind and helpful. Samantha did a great job reviewing safety tips when I picked-up the trailer. Peggy met me outside when I dropped the trailer off and was very helpful in the return process. I would strongly recommend this Team and location to others.
Jay S.There was rust on it that transferred onto clothing and shoes. When I received it I had to hose it down to remove the dirt. Otherwise, it was a good experience. The were flexible with me when I needed to keep it an extra day.
William S.Truck storage bed needs bleached other than that it's good.
CHRISTOPHER M.Weather stripping on windshield was peeling off. Whoever installed the windshield did not put the weather stripping on correctly. I do not believe that BDK Floors was responsible for the installation of the windshield but they should have noticed the weather stripping was peeling off.
DEBORAH A.The check in process was a little hard after hours. Even after submitting my license and a photo and one of myself holding my license, I still needed 2 phone calls to 2 people to verify my identity.
Emily S.45 minutes late, truck driver door doesn't close
Brian S.Easy process, did most on line. Pickup and on site transactions were easy and pleasant. Staff person was very efficient and friendly. I will rent there again!
Scott H.The lady that checked us in was very patient and nice . I had trouble with mobile checkout and she did everything to help with getting corrected Thank you
Coldel R.Nothing everything was good
KENNETH S.