Comentarios de los clientes para BDK Floors

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de BDK Floors

Clasificación general:

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PEGGY C.
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Excellent service

Amy K.
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El cliente no dejó un comentario.

marshall R.
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Staff was very friendly and professional and went above and beyond to give a pleasant experience. Will definitely be using them again next time!

James S.
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Clean the windshield of the van inside.

Jean E.
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El cliente no dejó un comentario.

BOBBY K.
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It was perfect

Dennis S.
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Always exceptional service. Would not expect anything less. BDK never lets me down.

Scott H.
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El cliente no dejó un comentario.

Darrell R.
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El cliente no dejó un comentario.

Hubert L.
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Can't think of any.

KAITLIN T.
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The beat customer service!! I starred out with a rough morning because of the first 2 uhaul centers.. One place booked me and then did not have the vehicle i reserved and then the second place the people did not speak english and kept telling me i was wrong and couldnt help me. Finally a friend told me to go to BDK floors and thats where we met Samantha, she was extremely helpful! Got me ready amd in a vehicle with in 20 minutes and all of the equipment functioned properly and was very clean. Would highly reccomend this place to all friends and family that would ever need a uhaul rental

James H.
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Super friendly staff, great customer service. They go above and beyond to make sure everything was perfect.

JOSEPH W.
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Very Nice and friendly staff. I would highly recomend

John J.
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El cliente no dejó un comentario.

JOSEPH B.
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El cliente no dejó un comentario.

Dustin M.
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El cliente no dejó un comentario.

Rebecca R.
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El cliente no dejó un comentario.

rahonda P.
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It would've been nice if the truck had a dolly to help move the furniture

David N.
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We spent 50 minutes waiting for U-Haul to approve access to the key box. Had someone been there at 8am, they could have helped solve that problem but the business didn't open until 11am. The vehicle was way too old to only have 69,000 miles....tires were all rusty and scuffed and of all different ages. The engine struggled to get to 60 mph. The shocks were bad. The brakes were good. Upon entering the store to return the vehicle at 11:45am, I was greeted with a, "What!?" from a large lady behind a desk. I said two words: "Uhaul return" and she brightened up dismissing me with a "I'll take care of it." Don't deal with this location, we were 5 minutes away from going to Home Depot. Do that, instead.

Ronald T.
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El cliente no dejó un comentario.

SAMUEL M.
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El cliente no dejó un comentario.

james T.
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El cliente no dejó un comentario.

Tina W.
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The woman who checked in my truck when I brought it back was unfriendly rude and didn't tell me what my total was and charged my card before she told me . Then when I questioned the charges she gave me attitude and asked what was I complaining about. She didn't explain my charges to me to equal what I was charged.

David P.
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El cliente no dejó un comentario.

OLAIDE O.
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Good Job

William S.
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Excellent costumer service

STEVIE B.
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Everything was great and excellent customer service!

BRENDA C.
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El cliente no dejó un comentario.

Larry B.
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Great experience, in and out quickly. Very friendly staff!

Samuel W.
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El cliente no dejó un comentario.

Deborah C.
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Went well. Thank you guys so much.

shawn M.
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El cliente no dejó un comentario.

DRURY B.
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Warn them if using the app to return the rental, to not return the key prior to completing the return on the app. I returned the key, then couldn't complete the app return because it wanted photos of the dash.

Jeffrey O.
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Will use this company again! Thank you~

Frank L.
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No complaint about BDK Floors but the UHaul Rental Procedure is clumsy and time consuming. The Web based system is slow, and ponderous. You guys could do better.

william H.
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El cliente no dejó un comentario.

Darshanika A.
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Peggy was very rude!!!! I'll never rent a truck from that location again

Troy C.
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El cliente no dejó un comentario.

Susan K.
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El cliente no dejó un comentario.

Tammy S.
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El cliente no dejó un comentario.

DENNIS S.
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Great Service, would not expect anything less from BDK FLOORS & U-HAUL

Gina T.
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El cliente no dejó un comentario.

Brian H.
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There were several issues. Although we initially requested insurance on both the trailer and the truck, the initial papers came out declining trailer coverage. The associate was frazzled and was pushing us to sign it as is instead of correcting it. My husband insisted and refused to leave without the coverage. She did have some issues with the system to "add" the coverage, but was eventually able to make it work. We rented the uhaul truck and trailer at 11am and had estimated we would be back at 4. When we called at 3 saying how it will likely be another hour she insisted we return at 5 at the latest because they had another person set to rent it. We pulled up right at 5 and parked it in front of the building, assuming the next person would be driving it off. When we got inside she didnt say "hello" or anything. She just yelled that we couldn't just leave the truck there and we needed to unhitch the trailer, back the truck in the spot, and pull the trailer where we got it from. That wouldn't have been an issue except for the fact that she had TOLD us that there was someone needing it at 5. I'm sorry but the rental fee is by day, so we weren't required to bring it until 5:30. We rushed to try to make it easy, and got yelled at for it. I dont know what this lady had going on; maybe she was having a rough day and just took it out on us. Regardless we likely won't utilize this location again.

Chris T.
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Really appreciated Dennis meeting me earlier in the morning and assisting with getting the trailer hooked up.

Lisa C.
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El cliente no dejó un comentario.

Bruce S.
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Very nice lady at the front counter. She even help me lift the trailer!

rick F.
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I used the mobile app to check in and out it was very quick and easy to do. Another thing was that the truck was super clean which now days is very important.

Adam P.
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There was mixup with what truck was assigned to us. Location gave us different truck than what our account said. This led to delay in picking up truck.

Gail H.
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El cliente no dejó un comentario.

Andrea T.
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El cliente no dejó un comentario.

Jennifer S.
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Please update your website as to which UHaul locations are still operating. I booked a UHaul through Lakewood Exxon and they no longer do UHaul, which I found out when I arrived. I used BDK Floors by accident, because the owner happened to arrive to take care of office business. Technically, BDK Floors was closed, but the owner accommodated me anyway. He was great! The website is not.

Cheryl B.
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Very friend service from BDK floors, very efficient, the gentleman that help us was very knowledgeable and very friendly. We will definitely shop there for another uhaul if needed amd new flooring for our new home when we get settled in.

DENNIS S.
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As usual great customer service always a pleasure.

John W.
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I reserved a 10ft truck also ordered 2 boxes and a hand truck. When I got there the location didn't have the boxes or hand truck. I had to drive 18 miles round trip to get what I needed. Other problem was the driver front tire was at 40psi so I had the other location air up the tire for me. I feel that should have been caught before I picked up the truck.

Edwin E.
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Great service. On time and ready to haul! Excellent customer service.

Geraldine R.
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Check the trucks before renting them out. I asked for a dolly and it wasn't in the truck.

Johnny W.
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Not a thing perfect

Shane D.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

Katrina M.
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

Charles P.
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The service people were very accommodating

Margaret F.
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El cliente no dejó un comentario.

Gary S.
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El cliente no dejó un comentario.

Linda R.
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El cliente no dejó un comentario.

DENNIS S.
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Best Service anywhere

Neal S.
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Truck not fueled to full, less than half way! The mileage was over 1000 less then reported!

Charles P.
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El cliente no dejó un comentario.

walter T.
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El cliente no dejó un comentario.

Timothy W.
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The drop off was smooth and easy as well thank you

Patrick B.
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The staff here was wonderful. Unfortunately, the back of the truck was pretty dirty and there was a dolly rolling around (not attached) back there. I was moving mattresses and other items that needed to stay clean, so I was pretty disappointed the truck was dirty.

Lonny A.
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Could not have been easier or more efficient. Thank you.

Kasey J.
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El cliente no dejó un comentario.

Nancy W.
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Julia was very pleasant, helpful, and knowledgeable. She made the task of moving to another state much easier and less intimidating for a senior citizen.

Jon M.
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El cliente no dejó un comentario.

Edward F.
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El cliente no dejó un comentario.

Eric F.
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El cliente no dejó un comentario.

Kayla M.
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Very kind and helpful. They were easily able to adjust my reservation to my needs. It was a great interaction

Jermaine H.
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The lady the rented me the u haul was nasty and ignorant towards me never will I go there again poor customer service

john L.
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I was not in the checkout mobile app. The Operator had to call support to do "something", finally worked, but I had to wait unnecessarily. Mileage fee. NO ONE advised me there was a mileage component. I went over by 14 miles, not a biggie, but that was due to a wreck and a work site that diverted me on a detour. That obviously is not in your mileage app... $5 not a biggie, but is an annoyance.

James B.
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Again, the business was closed at the time of my return. Using the mobile phone app to return, it recognized my location and told me to place the keys in the drop box. I expected other questions to be asked. After droping the keys, I checked the app again, and at this time, it asked for the mileage and submnission of a photo of the dash. Too late. I called Uhaul support and on hold for 30 minutes. They recommended contacting the Return location at the beginning of next business day. When I contacted them, they were friendly, and had already completed the return.

Christopher N.
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El cliente no dejó un comentario.

Jeremy C.
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El cliente no dejó un comentario.

Paul R.
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El cliente no dejó un comentario.

Ruth W.
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El cliente no dejó un comentario.

Ursula B.
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El cliente no dejó un comentario.

ronald M.
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El cliente no dejó un comentario.

George J.
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The documents I received via email said the truck was due back 9/4. I returned the truck on 9/3 at 11 a.m. and was charged an extra day. Peggy didn't even tell me she was going to charge my card. I was told I could return the unused boxes I bought and Peggy told me that they don't accept boxes at that location and sent me to another place. The move we had to make was stressful enough without all these extra issues. Never again!

Jossue S.
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Roadside took 3+ hours waiting on refund.still nothing

William D.
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El cliente no dejó un comentario.

RYAN H.
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Great customer service are BDK Floors. The van was excellent. Would recommend again.

Philip K.
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El cliente no dejó un comentario.

Victor S.
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El cliente no dejó un comentario.

Tatiana V.
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El cliente no dejó un comentario.

DENNIS S.
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El cliente no dejó un comentario.

Deborah D.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

James L.
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El cliente no dejó un comentario.

LINDA M.
Clasificación:

El cliente no dejó un comentario.

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