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Customer Reviews for BBT Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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JAMES CBrett and Henry run a smooth operation and have excellent knowledge of the rental industry.
EDWARD NHenry and Brett run a quality operation with tremendous knowledge of the rental industry and providing you with the best equipment for your moving needs. They also can provide you with automotive repair and other automotive services.
EDWARD NProbably wouldn't recommend to a friend. Had to wait for someone to finish working on a car engine for about 10 minutes before they took my details. Nice to have a UHaul so close to my home, but definitely a rough location.
Gary DThe manager at this location was very unprofessional I had a reservation for the pickup truck I have a long record with UHaul I rent these vehicles all the time But the manager at this location was very adamant about a credit card for the vehicle I tried to explain to him that my bank card is also a credit card he he stated that he don't care and the answer is No After this he called the District manager the District manager checked my record he told him to rent me the vehicle I would like to say Thank you to the District manager
WALTER CHenry and Brett run a top notch UHaul rental facility. Their knowledge and experience will provide you with a quality experience.
EDWARD NVery friendly people and helpful
BISHARA ZI wanted to return the truck while someone was there and not after hours. I did arrive a few minutes before closing so that could have been an issue but the gentleman was locking the door as I walked up. I told him I was dropping off and he kept locking the door. He just had me hand him the keys and said he would work it up in the morning. He hardly stopped walking as we spoke. He wasn't mean but very uninterested. My late arrival probably did not help him. Then I received a charge for a cleaning fee. As noted the mud was already there and nothing else happened to it. I cleaned out the inside.
EDWARD AReserved a furniture dolly and pads. Didn't get either of those. Also the truck had a wrench symbol displayed on the dash when I got it. During use, the truck completely died out on me and lost complete power. This happened numerous times, truck then had a transmission/ check engine light displayed as well. This truck obviously isn't well maintained mechanically and that's a problem.
Andrew PHenry at pick up location was excellent.
TINA SIf mobile option is the only method of pick up, I would not recommend this location. Mobile check in seemed cumbersome. Also no clear places to park, would be nice to know exactly where to pick up & drop off
Candace GPicked up a trailer at this location. It was raining and the guy hooking it up was not happy to be out in the rain connecting a trailer. He may or may not have an anger issue. I rented this trailer to go from FL to IL. I ended up with a trailer that had no taillights or running lights. It did have brake lights and turn signals. His comment was, "must be a ground issue". I did make it all the way to my destination without getting stopped or rear ended in the dark. They had other trailers that were the same size but I was not offered another trailer. U-Haul employees where I dropped it off were very surprised I was allowed to leave with the defective equipment. Probably not a safety issue though. I've rented here before and had a pleasant experience and great equipment. And left a review stating so.
KEITH PLocation and Staff are amazing.
GREGORY AContinue with your great customer service.
BARBARA AGreat service Knowledgeable Quality people Highly recommend using BBT for your UHaul needs.
EDWARD NT
RICHARD MQuick and Easy
John CThis location was very professional. The equipment was ready to go and when I had to extend my rental time, it was not an issue. Would highly recommend this location to anyone.
MARK SHenry/Brett and staff are a very thorough group that operate a very efficient retail experience. I know that some things are out of their hands, that being stated, UHaul should look to update some of their AV units. Aesthetically, some of them are not very appealing. The paint peeling off and rust areas do not present well to the public.
EDWARD BI always use u-hall equipment, but this time I was very disappointed. I didn't like the service from the gentleman who helped me, for a few reasons. First, I felt highly cheated, because I always rent the trailer and the rental is 37 dollars, but he charged me 91, didn't give me a receipt, and said it would arrive by email, and when I went to check my bank account, this extremely abusive amount had been discounted at the bank. Anyway, I'm really very dissatisfied with this service, of low quality.
RICARDO DHenry and his staff run a very organized business. Very thorough and efficient providing you with a quality UHaul experience
EDWARD NHenry was super nice and I’ll definitely comeback to this location
KARAM ADefinitely need to improve the communication lines within .
ANTHONY RVery friendly and helpful. Highly recommend
PHILIP MArrived over an hour early and waited over 10 minutes while associate was on the phone explaining over and over the same explanation that their rental needs to be dropped off. Never actually greeted me and telling the phone customer that he had people waiting. Super nice and efficient when he got off the phone. I would've handled it differently. Place was very clean and organized. Trump sticker on the register
MICHELLE MNo improvements, we were very satisfied with the service.
WANDA CVery rude customer service. Person on site had a condescending attitude and acted like I was a bother to him.
JAMES CFriendly quick service. Got me hooked up and on the road. I recommend this Uhaul dealer. Thanks again for all of your help.
LEO SVery helpful and pleasant
William WThe worker was very pleasant!
paul bThe guys are great to work with.
RONALD HThe staff informed us of several things that were outside of their responsibilities. Gracias
RICHARD YU Haul changed my reservation twice but still kept me within 10 minutes of home. When i ultimately arrived at the location that staff was great. I would rent from them again.
Christian FWasn't happy with the gas charge. Felt like we got ripped off a bit. I stopped before I returned it and put in 35 dollars which was more than we used. Still got charged almost 30 for gas. Not sure if it was this location, but I've never experienced that and use uhaul quite often. We will stick to locations we know from now on.
Jacob KI got the van with less than half tank gas and I filled gas back to the half right before I returned bit I got charged extra $15 for 3 gallons of gas, this not right
Usama MAll good
Mark GI had to pick up my truck at BBT because the original location could not provide a reserved truck. I had called to confirm my pick up time only to discover that my truck would not be available, No one had called me to inform me of this. Had I not called on my own I would have arrived only to discover the problem, no call from Uhaul! From now on Penske will provide my rental truck needs.
william fWith all the add on charges it came to double for a local non long distance rental. too much
Arnold EThis dealership is excellent
Christopher OGreat Service and friendly I will use them every time!!!
Antonio CVery easy to get in and out.
Andrew GHenry was very accommodating and efficient
EDWARD BThe owner was very accommodating with a great personality, no improvement needed! Thanks so much!
Derek F