Customer Reviews for Bayou Storage Solutions
(Distribuidor de U-Haul del vecindario)

371 comentarios

2859 Ernest St   Lake Charles, LA 70601
(Near Prien Lake Mall)

(337) 433-9862

Horarios de la ubicación

  • Lunes:
    Cerrado
  • Martes a sábado:
    10 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(337) 433-9862

2859 Ernest St
Lake Charles, LA 70601
(Near Prien Lake Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes:
    Cerrado
  • Martes a sábado:
    10 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

Great service! Fast!

Brian N. 
Clasificación:
2.0

I returned the trailer at 6:30 am on June 4, 2022, following the drop-off and parking instructions texted to me by Vic the previous Tuesday. I pulled into the property, drove thru to a larger parking lot where I turned around to make it easier to park the trailer. I had to adjust the trailer once before unhooking it to make sure I was in the proper position. I looked around for chocks or a stand like the other trailers had, but found nothing. When I unhooked the trailer, it began rolling backwards into the grass. At one point the heavy tongue of the trailer raked over my foot. I made several attempts but could not stop it from rolling into the grass. I was billed $15 for "cleaning" because the trailer wasn't parked correctly and when I contacted the office, Vic answered. I told him what happened and he pulled up a closed circuit camera on the property. He said the camera had a glitch at the exact moment I unhooked the trailer. I told him I wanted a refund, he said he'd have to check. I told him I would check with my credit card company or a lawyer if he had no success. He refused to talk to me any further. This is the SECOND rental I've experienced with UHaul charging unexpected fees at drop off, renting a truck and trailer from Michigan to North Carolina last October. That time, I took it in stride. Not this time.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
3.0

No comments

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

Very helpful and friendly

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

The girl who was over there was amazing. Super friendly and ready to help. 100% recommended.

Edgar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTUFA A. 
Clasificación:
5.0

The owner was very courteous and helpful.

DAVID R. 
Clasificación:
5.0

Prompt & Curtis

TERRY R. 
Clasificación:
3.0

The trucks were older modeled and would shake if you went over 70mph

Jesica P. 
Clasificación:
5.0

They are extremely helpful, even when just calling to check options for rental and even if they don't have the equipment I'm looking to rent. I've had other locations tell me to just schedule online if they didn't have what I needed. When I did pick up there I was in and out in no time at all. I highly recommend Bayou Storage Solutions.

GRADY C. 
Clasificación:
2.0

Still waiting for my receipt/return papers. Location information should include the 1:00 to 2:00 lunch hour.

BLAIZE A S. 
Clasificación:
5.0

The young lady that contacted me through txt. Was very agrivating and continued to txt me for 30 minutes or longer. I tried to make her understand that I rented the dolly I made the reservation and my brother picked it up for me in Foley al. Because I was driving from lake charles la. And wouldn't get there until late at night. So all he did was sign my papers. I got all the emails and txr about the dolly. So when I told this too the young lady to return it. She insisted I use my brothers account to return it. He dont have an account and just signed for the dolly and I picked it up from him. She was very rude and would not stop harassing me.

GORDON W. 
Clasificación:
1.0

I had issues with the mobile check in to pick up my truck. I stayed at the place for over an hour talking to 4 people on the phone to try and figure it out before speaking with a field manager. I was there for 8 am as scheduled but the u haul place did not open until 10. There was a worker there at the place who saw me struggling and when I asked for her help, she said she wouldn't help me until 10 am when they opened. I tried to explain my issue but she just said she won't help me at all until they open. I asked if someone could physically come help me while still on the phone because nobody could help me. The field manager acted quite disinterested stating he could be here in half an hour (it was 9 am) but that by the time he got there, the place would be open for someone to help me. He just told me to download the app and it should work and hurried to get off the phone telling me to just call him back if I still had problems. The app ended up fixing the problem because the internet browser site was not working properly. I had to delay my movers by over an hour and a half because of this. I called the customer service line to see if I could get some money back or something because of all these issues. The person essentially told me they could almost guarantee nothing would be done because it's basically not their fault. This was super frustrating and not a good experience.

Wade G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

Best storage unit facility I have ever had !

Christina G.  |  Overall Experience 
Clasificación:
3.0

Get a new working air conditioner for your employees, that is pitiful working conditions for your employees who are nice.

LYNDSI T. 
Clasificación:
5.0

Add a label that says drop off keys here then tell them to just move the lock code to lock it

Dawn S. 
Clasificación:
1.0

OVERCHARGED ME !!!!! UHAUL SUCKS!!!!!

Jazmyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY G. 
Clasificación:
5.0

Insure that availability of reserved equipment is verified for each location and have communication notifications sent to the customer for whenever the original location for where the reservation was made has to make location revisions due availability. It is a waste of time for anyone to go to a location for rented equipment and then be informed that they need to go somewhere else.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL GLENN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

tanya was very efficient & nice

Allan S. 
Clasificación:
5.0

Absolutely the best service ever, friendly, professional and efficient. I'd definitely recommend this Uhaul facility any day.

Neil C. 
Clasificación:
5.0

Tanya was very helpful

Ian S. 
Clasificación:
5.0

Fantastic. Friendly and super helpful.

Tyler P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya P. 
Clasificación:
5.0

I would still be there if the flood had not ruin my be longings.

Jacquelyne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORIN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL LEE P. 
Clasificación:
4.0

Checking in via the app wasn't working well, but the worker at the site was a tremendous help to get us on our way.

Heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan F.  |  Overall Experience 
Clasificación:
5.0

Best Customer service ever received ! Thank you for the great experience.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B.  |  Overall Experience 
Clasificación:
1.0

Have what the fucking customer orders when they show up.

Hunter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELECIA A. 
Clasificación:
5.0

We just needed a temporary storage solution...for a quick turn around home repair. Bayou Storage worked with us to find exactly what we needed. They have always been available to be answer all our questions and were great to work with. Would recommend them to anyone looking for any storage needs.

Kevin F.  |  Overall Experience 
Clasificación:
3.0

The trailer dimensions are not accurate. The entry into trailer is very narrow. Could not accommodate my cargo. I immediately returned within the hour and was not able to get any credit on a 24 hour rental.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
4.0

It was a last minute decision to move that day and were happy to have a truck available. The whole process was painless and professionally executed. I have one more move to make, and I will certainly use U-Haul again.

Daniel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tommy O. 
Clasificación:
5.0

You need to have more trucks brought in to this area. With all the hurricanes everyone is moving out one way and there is a major shortage of trucks, it makes it look like you don't want to meet the customers needs. Came from Texas where most locations have 10 to 20 trucks. The people of Louisiana sure need the trucks and help.

Robin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY M. 
Clasificación:
2.0

Horrible customer service, woman was very rude.

Abrianna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keeley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keysha S. 
Clasificación:
5.0

Tanya at Bayou Storage was outstanding in picking up and dropping off the trailer.

Larry J. 
Clasificación:
4.0

The lady was very helpful who worked there!😊

Teri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joquine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugues G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

staff was extremely nice

Allan S. 
Clasificación:
4.0

Very efficient!

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalyn B. 
Clasificación:
5.0

Tanya is a delight to work with. I can't think of a thing they need to do to improve.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quincy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
2.0

The online took over an hour, not downloading well, watched the employee scared to take key from returning customer, had to take pics of scratches before start, ran out of room for pics of all nics on vehicle!

PAMELA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jose Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
4.0

The young lady at the shop deserves 5 stars. She was super friendly & went out of her way to help me. The equipment deserves 1 star. The auto transport trailer lights didn't qork properly. Had to replace plug assembly. The ratchets for the tire straps were completely rusted together. Took both of us to free them up & lubricate them. Still didnt work great. All of this took valuable time i didn't have. Will figure out another option next time.

Paul A. 
Clasificación:
5.0

Fast service and friendly people

chhunheang S. 
Clasificación:
5.0

N/a

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arno B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latosha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamzeh D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrisynthia G. 
Clasificación:
5.0

Very fast and friendly service, if services are ever needed in the future I will definitely us this location again.

Tina D. 
Clasificación:
5.0

Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we're very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.

Patrice B. | Reservación
Clasificación:
4.0

The employees were very nice & informative . Glad we chose this location!

Zyria R. | Reservación
Clasificación:
3.0

The rent increased too often.

CHARLOTTE D.  |  Overall Experience 
Clasificación:
5.0

Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.

BILL D.  |  Overall Experience 
Clasificación:
5.0

Tanya is a wonderful office gal .

CHRISTINA G.  |  Overall Experience 
Clasificación:
5.0

It is a secure place to store your property and I enjoyed 24hour access

Alan J.  |  Overall Experience 
Clasificación:
3.0

Personnel was not friendly

Daniel G. | Reservación
Clasificación:
4.0

The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...

ASHONA L.  |  Overall Experience 
Clasificación:
5.0

Staff is super helpful with great energy! Really great experience!

BRENT L.  |  Overall Experience 
Clasificación:
5.0

The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary

PHILLIP P.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful staff.

KYLE C.  |  First Impressions 
Clasificación:
4.0

Im big on cust service so being greeted by employees with a smile was a plus. They knew my name and were expecting me. Helped me realize I could get a better fitting unit for my needs. Def recommend

Privacy R.  |  First Impressions 
Clasificación:
5.0

This storage facility is amazing!

CORIN C.  |  First Impressions 
Clasificación:
5.0

Unit was clean, service was great

ROBERTA R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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