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Carl B.
Customer Reviews for Bayou Storage Solutions
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very helpful and friendly
Michael B.The girl who was over there was amazing. Super friendly and ready to help. 100% recommended.
Edgar A.The owner was very courteous and helpful.
DAVID R.Prompt & Curtis
TERRY R.The trucks were older modeled and would shake if you went over 70mph
Jesica P.They are extremely helpful, even when just calling to check options for rental and even if they don't have the equipment I'm looking to rent. I've had other locations tell me to just schedule online if they didn't have what I needed. When I did pick up there I was in and out in no time at all. I highly recommend Bayou Storage Solutions.
GRADY C.Still waiting for my receipt/return papers. Location information should include the 1:00 to 2:00 lunch hour.
BLAIZE A S.The young lady that contacted me through txt. Was very agrivating and continued to txt me for 30 minutes or longer. I tried to make her understand that I rented the dolly I made the reservation and my brother picked it up for me in Foley al. Because I was driving from lake charles la. And wouldn't get there until late at night. So all he did was sign my papers. I got all the emails and txr about the dolly. So when I told this too the young lady to return it. She insisted I use my brothers account to return it. He dont have an account and just signed for the dolly and I picked it up from him. She was very rude and would not stop harassing me.
GORDON W.I had issues with the mobile check in to pick up my truck. I stayed at the place for over an hour talking to 4 people on the phone to try and figure it out before speaking with a field manager. I was there for 8 am as scheduled but the u haul place did not open until 10. There was a worker there at the place who saw me struggling and when I asked for her help, she said she wouldn't help me until 10 am when they opened. I tried to explain my issue but she just said she won't help me at all until they open. I asked if someone could physically come help me while still on the phone because nobody could help me. The field manager acted quite disinterested stating he could be here in half an hour (it was 9 am) but that by the time he got there, the place would be open for someone to help me. He just told me to download the app and it should work and hurried to get off the phone telling me to just call him back if I still had problems. The app ended up fixing the problem because the internet browser site was not working properly. I had to delay my movers by over an hour and a half because of this. I called the customer service line to see if I could get some money back or something because of all these issues. The person essentially told me they could almost guarantee nothing would be done because it's basically not their fault. This was super frustrating and not a good experience.
Wade G.Best storage unit facility I have ever had !
Christina G. | Overall ExperienceGet a new working air conditioner for your employees, that is pitiful working conditions for your employees who are nice.
LYNDSI T.Add a label that says drop off keys here then tell them to just move the lock code to lock it
Dawn S.OVERCHARGED ME !!!!! UHAUL SUCKS!!!!!
Jazmyn C.Insure that availability of reserved equipment is verified for each location and have communication notifications sent to the customer for whenever the original location for where the reservation was made has to make location revisions due availability. It is a waste of time for anyone to go to a location for rented equipment and then be informed that they need to go somewhere else.
Larry M.tanya was very efficient & nice
Allan S.Absolutely the best service ever, friendly, professional and efficient. I'd definitely recommend this Uhaul facility any day.
Neil C.Tanya was very helpful
Ian S.Fantastic. Friendly and super helpful.
Tyler P.I would still be there if the flood had not ruin my be longings.
Jacquelyne P. | Overall ExperienceChecking in via the app wasn't working well, but the worker at the site was a tremendous help to get us on our way.
Heather M.Best Customer service ever received ! Thank you for the great experience.
Matthew T.Have what the fucking customer orders when they show up.
Hunter B.We just needed a temporary storage solution...for a quick turn around home repair. Bayou Storage worked with us to find exactly what we needed. They have always been available to be answer all our questions and were great to work with. Would recommend them to anyone looking for any storage needs.
Kevin F. | Overall ExperienceThe trailer dimensions are not accurate. The entry into trailer is very narrow. Could not accommodate my cargo. I immediately returned within the hour and was not able to get any credit on a 24 hour rental.
Kenneth H.It was a last minute decision to move that day and were happy to have a truck available. The whole process was painless and professionally executed. I have one more move to make, and I will certainly use U-Haul again.
Daniel V.You need to have more trucks brought in to this area. With all the hurricanes everyone is moving out one way and there is a major shortage of trucks, it makes it look like you don't want to meet the customers needs. Came from Texas where most locations have 10 to 20 trucks. The people of Louisiana sure need the trucks and help.
Robin B.Horrible customer service, woman was very rude.
Abrianna G.Tanya at Bayou Storage was outstanding in picking up and dropping off the trailer.
Larry J.The lady was very helpful who worked there!😊
Teri S.staff was extremely nice
Allan S.Very efficient!
Daniel L.Tanya is a delight to work with. I can't think of a thing they need to do to improve.
Melissa H.The online took over an hour, not downloading well, watched the employee scared to take key from returning customer, had to take pics of scratches before start, ran out of room for pics of all nics on vehicle!
PAMELA R.The young lady at the shop deserves 5 stars. She was super friendly & went out of her way to help me. The equipment deserves 1 star. The auto transport trailer lights didn't qork properly. Had to replace plug assembly. The ratchets for the tire straps were completely rusted together. Took both of us to free them up & lubricate them. Still didnt work great. All of this took valuable time i didn't have. Will figure out another option next time.
Paul A.Fast service and friendly people
chhunheang S.N/a
Daniel C.Very fast and friendly service, if services are ever needed in the future I will definitely us this location again.
Tina D.Great customer service. We appreciate your help with our moving needs.
dianna J.Just wondering why your trucks arent kept full of gas. It's hard to guess $ amount to replaced what you use.. not being familiar with how much it burns.
Jacquelyn P.Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we're very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.
Patrice B. | ReservaciónThe employees were very nice & informative . Glad we chose this location!
Zyria R. | ReservaciónThe rent increased too often.
CHARLOTTE D. | Overall ExperienceTanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.
BILL D. | Overall ExperienceTanya is a wonderful office gal .
CHRISTINA G. | Overall ExperienceIt is a secure place to store your property and I enjoyed 24hour access
Alan J. | Overall ExperiencePersonnel was not friendly
Daniel G. | ReservaciónThe staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...
ASHONA L. | Overall ExperienceStaff is super helpful with great energy! Really great experience!
BRENT L. | Overall ExperienceThe manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary
PHILLIP P. | Overall ExperienceFriendly, helpful staff.
KYLE C. | First ImpressionsIm big on cust service so being greeted by employees with a smile was a plus. They knew my name and were expecting me. Helped me realize I could get a better fitting unit for my needs. Def recommend
Privacy R. | First ImpressionsThis storage facility is amazing!
CORIN C. | First ImpressionsUnit was clean, service was great
ROBERTA R. | First Impressions